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troubleshoot guide
nuwavenow.com
38 39
ENGLISH
nuwavenow.com
TROUBLESHOOT GUIDE
38 39
nuwavenow.com
39
ENGLISH
nuwavenow.com
39
LIMITED WARRANTY
The NuWave Duet™ Pressure Cooker & Air Fryer Combo
THE MANUFACTURER WARRANTS
The Duet, including the Stainless Steel Inner Pot, Stainless Steel
Reversible Rack, Air Fryer Basket, Air Fryer Basket Diffuser, and
Water-Collection Tray are to be free from manufacturer defects.
All electrical components are warranted for 1 year from the date
of purchase, under normal household use, and when operated
in accordance with the Manufacturer’s written instructions. The
Manufacturer will provide the necessary parts and labor to repair
any part of the Duet at NuWave LLC Service Department. After the
expiration of the warranty, the cost of the labor and parts will be the
responsibility of the owner.
THE WARRANTY DOES NOT COVER
The Limited Warranty is voided if repairs are made by an
unauthorized dealer or the serial number data plate is removed or
defaced. Normal deterioration of nish due to use or exposure is
not covered by this Warranty. This Limited Warranty does not cover
failure, damages or inadequate performance due to accident, acts
of God (such as lightning), uctuations in electric power, alterations,
abuse, misuse, misapplications, corrosive-type atmospheres,
improper installation, failure to operate in accordance with the
Manufacturer’s written instructions, abnormal use or commercial use.
NuWave LLC reserves the right to void the Limited Warranty, where
allowable by law, for products purchased from an unauthorized dealer.
TO OBTAIN SERVICE
The owner shall have the obligation and responsibility to: pay for all
services and parts not covered by the warranty; prepay the freight to
and from Service Department for any part or system returned under
this warranty; and carefully package the product using adequate
padding material to prevent damage in transit. The original container
is ideal for this purpose. Include in the package the owner’s name,
address, daytime telephone number, a detailed description of the
problem, and your “RGA number.” (Call 1-877-689-2838) or email
help@nuwavenow.com to obtain the RGA number (Return Goods
Authorization number). Provide the cooking system model & serial
number and proof of date of purchase (a copy of the receipt) when
making claims under this warranty.
French fries are not crispy when they come out
of the Duet.
1. The crispiness of the fries depends on the amount of oil
and water in the fries.
2. Make sure you dry the potato sticks properly before
adding oil. Cut the potato sticks smaller and dry them
for a crispier result. Add slightly more oil on potatoes
before placing in Duet for a crispier result.
If the unit needs to be replaced or returned to the
manufacturer, please contact Customer Service Department
at: 1-877-689-2838 or help@nuwavenow.com.
Error Code LID is displayed and unit is not cooking.
1. The wrong lid is being used for specic cooking function. Place
the correct lid on the Duet.
2. The lid is not properly in place on the Duet. Ensure lid is
correctly in place.
3. If correct lid is on unit and correctly in place (or locked) and
error LID is still displayed, turn OFF, unplug unit, and contact
Customer Service.
Error Code POT is displayed and unit is not cooking.
Pot was not placed in or is not in unit correctly. Place pot in unit
before cooking. Make sure the pot is placed in Duet correctly.
Error Code Er1 is displayed and unit is not cooking.
Turn the unit off and unplug to cool. If still not working after cooling
and turned on, contact Customer Service.
Error Code Err1 is displayed and unit is not cooking.
Temperature Sensor Short Circuit. Contact Customer Service.
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