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troubleshoot guide
nuwavenow.com
36 37
ENGLISH
nuwavenow.com
TROUBLESHOOT GUIDE
36 37
White smoke is coming out of the product.
1. You are frying greasy foods. The Air Fry Basket and
Stainless Steel Inner Pot or contains greasy residue
from previous uses.
2. When preparing greasy ingredients in the Duet, large
amounts of oil can smoke and inltrate the Air Fry
Basket or Stainless Steel Inner Pot. The oil will produce
white smoke and the Air Fry Basket or Stainless Steel
Inner Pot might become hotter than usual. This will not
affect the nal cooking result. White smoke is caused
by grease heating up in the Air Fry Basket or Inner
Pot. Make sure you clean Air Fry Basket and Inner Pot
properly after use.
French fries are fried unevenly in the Duet.
1. You did not soak the potato sticks properly before air-
frying them.
2. You did not use the right potato type or they were not fresh.
3. Soak potato sticks in a bowl of water for at least 30
minutes, remove them, and dry with paper towels. Use
fresh potatoes and make sure they stay rm
during air-frying.
AIR-FRY TROUBLESHOOTING
The Duet is not turning on or working.
1. The Duet is not plugged in.
2. Air Fry Basket is not in the Duet. The Stainless Steel
Inner Pot and Diffuser is not in the Duet. Insert the plug
into an appropriate grounded power socket. Place the
Air Fry Basket into the Duet. Place the Diffuser and
Stainless Steel Inner Pot in unit before placing
Basket inside.
The ingredients fried in the Air Fry Basket are not
completely cooked.
1. Too many ingredients were used. The cooking
temperature is too low.
2. The cooking time is too short.
3. Remove some ingredients from Air Fry Basket;
smaller batches air-fry more evenly. Cook at a higher
temperature. Set the Duet to air-fry for a longer time.
Cannot place Air Fryer Lid on properly.
1. The Air Fry Basket is overlled. The Air Fry Basket is not
placed in the Stainless Steel Inner Pot correctly.
2. Do not ll the Air Fry Basket more than 4/5 full. Place the
Air Fry Basket in the Stainless Steel Inner Pot properly
so rim of Basket is completely inside Inner Pot.
The food is fried unevenly.
1. Certain types of ingredients need to be shaken halfway
through the cooking time.
2. Ingredients that are on the top need to be shaken
halfway through the cooking time.
Fried snacks are not crispy when they come out
of the Duet.
1. You used a type of snack meant to be prepared in a tradi-
tional deep fryer.
2. Use snacks designed to be baked in a traditional oven, or
lightly brush some olive oil onto the snacks before placing
into the Duet for a crispier result.
Error Code Err6 is displayed and unit is not cooking.
The unit has a faulty HIGH Pressure sensor.
Contact Customer Service.
Error Code Err7 is displayed and unit is not cooking.
The unit has a faulty LOW Pressure sensor.
Contact Customer Service.
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