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nuwavenow.com
35
ENGLISH
nuwavenow.com
35
troubleshoot guide
34
TROUBLESHOOT GUIDE
34
troubleshoot guide
3434
TROUBLESHOOT GUIDE
Error Code LID is displayed and unit is not cooking.
1. The wrong lid is being used for specic cooking function. Place
the correct lid on the Duet.
2. The lid is not properly in place on the Duet. Ensure lid is
correctly in place. The Pressure Cooker Lid is not properly in
place and not locked. Make sure Lid is in place and the Lock
icon is displayed.
3. If correct lid is on unit and correctly in place (or locked) and
error LID is still displayed, turn OFF, unplug unit, and contact
Customer Service.
Error Code POT is displayed and unit is not cooking.
Pot was not placed in or is not in unit correctly. Place pot in unit
before cooking. Make sure the pot is placed in Duet correctly.
Error Code Er1 is displayed and unit is not cooking.
Turn the unit off and unplug to cool. If still not working after cooling
and turned on, contact Customer Service.
Error Code Er2 is displayed and unit is not cooking.
Pressure Cook Temp over 340˚F.
Error Code Er3 is displayed and unit is not cooking.
When pressure cooking the pressure is over 50kPa. Turn off and
allow to completely cool. Turn on again. If still not working contact
Customer Service.
Error Code Err1 is displayed and unit is not cooking.
Temperature Sensor Short Circuit. Contact Customer Service.
Error Code Err2 is displayed and unit is not cooking.
Temperature Sensor is open. Contact Customer Service.
Error Code Err5 is displayed and unit is not cooking.
The unit has a faulty Pressure sensor. Contact Customer Service.
The Pressure Release Switch/Valve is loose.
The Pressure Release Switch/Valve was designed to be loose for
an efcient, easier movement from the “CLOSE” position to the
“OPEN” position. The Switch/Valve was engineered this way on
the Pressure Cooker Lid to regulate pressure and release small
amounts of steam from the Duet when pressure-cooking.
Note: ALWAYS turn the Pressure Release Switch/Valve to the
“CLOSE” position when pressure-cooking or, at rst, as part of
the beginning of the combo-cooking process. Make sure to turn
the Pressure Release Switch/Valve all the way to “OPEN” when
performing a Quick Release.
The Duet is making a hissing sound and not building
up pressure.
1. Make sure you have turned the Pressure Release Switch to
the “CLOSE” position.
2. Silicone Gasket is not properly in place in the rim of the Lid.
Stop the cooking process, perform a Quick Release until all
steam/pressure is released, turn off and unplug unit, and
then carefully remove the Lid. Allow Lid and Gasket to cool.
Press down on the Silicone Gasket into the groove of the Lid,
all the way around. You should be able to slightly tug on the
Gasket while rotating. Refer to Cleaning and Removing the
Silicone Gasket from Pressure Cooker Lid under Cleaning
& Maintenance.
How long does it take for the Duet to release pressure?
Natural Release can take 20 minutes or more depending on the
food and ingredients. For Quick Release, it can take 2 minutes or
more depending on the food and ingredients.
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