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©2020 Hestan Commercial Corporation
17
EN
SERVICE
All warranty and non-warranty repairs should be performed by qualified service personnel.
To locate an authorized service agent in your area, contact your Hestan dealer, local
representative, or the manufacturer. Before you call, please have the model number and serial
number information ready.
Hestan Commercial Corporation
3375 E. La Palma Avenue
Anaheim, CA 92806
(888) 905-7463
PARTS LIST
Please visit the Hestan website to access the parts list for your Hestan Indoor product:
www.hestanhome.com.www.hestanhome.com.
LIMITED WARRANTY
WHAT THIS LIMITED WARRANTY COVERSWHAT THIS LIMITED WARRANTY COVERS
Hestan Commercial Corporation (“HCC”) warrants to the original consumer purchaser of
a Hestan Indoor Cooking product (the “Product”) from an HCC authorized dealer that the
Product is free from defective materials or workmanship for a period of three (3) years from
the date of original retail purchase or closing date for new construction, whichever period is
longer (“Limited Warranty Period”). HCC agrees to repair or replace, at HCC’s sole option,
any part or component of the Product that fails due to defective materials or workmanship
during the Limited Warranty Period. This Limited Warranty is not transferable and does
not extend to anyone beyond the original consumer purchaser (“Purchaser”). This Limited
Warranty is valid only on Products purchased and received from an HCC authorized dealer in
the fifty United States, the District of Columbia and Canada. This Limited Warranty applies
only to Products in non-commercial use and does not extend to Products used in commercial
applications.
HOW TO OBTAIN WARRANTY SERVICEHOW TO OBTAIN WARRANTY SERVICE
If the Product fails during the Limited Warranty Period for reasons covered by this Limited
Warranty, the Purchaser must immediately contact the dealer from whom the Product was
purchased or HCC at 888.905.7463.
Purchaser is responsible for making the Product reasonably accessible for service or for paying
the cost to make the Product reasonably accessible for service. Service is to be provided during
normal business hours of the authorized Hestan Commercial Service Provider. To the extent
Purchaser requests service outside of the normal business hours of the authorized Hestan
Commercial Service Provider, Purchaser will pay the difference between regular rates and
overtime or premium rates. Purchaser is required to pay all travel costs for travel beyond 50
miles (one way) from the nearest authorized Hestan Commercial Service Provider.
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