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Hardware Overview
15
AC1900 Cable Modem Voice Router
6. Connect the power cord provided in the package to the modem router and plug the power
cord into an electrical outlet.
When the startup procedure is completed, the Power LED
lights white.
7. W
ait for the modem router to come online.
It takes at least 10 minutes for the modem router to come online on the network. During
this time, the LED behavior is as follows:
• The Downstream/Upstream LED
blinks slowly when the modem router is locking
one or more downstream channels, the LED blinks fast when the modem router is
locking one or more upstream channels, and it lights solid white when one or more
downstream channels are locked.
• After the modem router registers with your cable Internet provider
, the Internet LED
lights white.
Even though an Internet connection is established, Internet service is available only after you
set it up with your cable Internet provider
.
For information about how to activate your Internet service and register your telephone lines,
see Call Comcast XFINITY to Activate Internet Service and Register the Voice Telephone
Lines on page 15.
Call Comcast XFINITY to Activate Internet Service and Register
the Voice Telephone Lines
Before you start the activation process, make sure that your account number, account phone
number, and login information (your email address or user name and password) are nearby.
To activate your Internet connection with Comcast XFINITY’s self-activation process:
1. Call Comcast XFINITY customer service at 1-800-XFINITY (1-800-934-6489).
2. When asked, provide your account information and provide the modem router’
s model
number and MAC address, which are on the modem router label.
For more information, see Product Label on page 11.
3. W
ait for Comcast XFINITY to confirm that your modem router is active.
If you do not get an Internet connection with the modem router, ask Comcast XFINITY to
look for your modem router online, and do one of the following depending on what
Comcast XFINITY tells you about your modem router:
• If the modem router is not visible, Comcast XFINITY can give you instructions to
verify why the modem router does not connect with your high-speed Internet service.
• If the modem router is visible to Comcast XFINITY
, reboot the modem router. Check
your online status again.
4. If you connected telephone lines, ask Comcast XFINITY to register your voice telephone
lines.
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