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PROBLEM:
The Free Mode button does not work.
SOLUTION:
Make sure both speed and incline are set
to zero. If the Tread is awake and both
speed and incline are set to zero, use the
switch on the underside of the deck to
turn the Tread off and then on.
PROBLEM:
The deck rocks or wobbles.
SOLUTION:
Stabilize it by adjusting the back feet.
See Setting Up the Tread, Leveling
(page 13).
PROBLEM:
An object falls into the Tread.
SOLUTION:
Look underneath the Tread. If the object
has fallen through to the oor, raise the
incline to at least 2%, turn off and unplug
the Tread, and retrieve it. If it is not there,
it may be stuck inside the belt. Turn on
Free Mode and slowly move the belt
forward until the object falls to the oor.
PROBLEM
The slat belt comes to a stop during
a workout.
SOLUTION:
If an error occurs during operation,
the Tread belt will come to a stop. The
stop may be gradual or more sudden,
depending on the error and your speed.
Errors could include:
y The safety key disconnecting
y The Tread not registering the presence of
a user below the minimum user weight
y A temporary issue with the
touchscreen software
If an error occurs, follow the instructions
on the screen. If there are no instructions,
use the switch on the underside of the
deck to switch the Tread off. Wait 30
seconds before switching it back on.
See support.onepeloton.com for more
information on possible errors.
See support.onepeloton.com for more
information on possible errors.
y Solid red lights indicate that the
safety key is not connected. The Tread
will function only when the safety key
is present and fully engaged. Try
detaching and reattaching it.
y Blinking red lights indicate an error.
Follow the instructions on the screen,
or, if there are no instructions, use the
switch on the underside of the deck
to turn the Tread off and then on.
SOLUTION:
PROBLEM:
Control lights are red
PROBLEM:
The Speed and/or Incline knob does
not work.
SOLUTION:
If the Tread is awake and the controls are
not working, rst, ensure that the Tread is
not in Free Mode. Controls will not work in
Free Mode. Then, check the control lights.
The Tread will function only when the
safety key is present and fully engaged.
Solid red lights indicate that the safety
key is not connected. Try detaching and
reattaching it. Blinking red lights indicate
an error. Follow the instructions on the
screen, or, if there are no instructions, use
the switch on the underside of the deck to
turn the Tread off and then on.
TROUBLESHOOTING CONTINUED LIMITED HOME USE WARRANTY
USA
Peloton Interactive, Inc. (“Peloton”)
extends the following Limited Warranty
to U.S. purchasers, which applies only
to non-commercial, in-home, indoor use
of the Peloton Tread+. Any other use
of the Peloton Tread+ shall void this
Limited Warranty. During the applicable
Limited Warranty periods described
below, the covered components of the
Peloton Tread+ will be free of defects or
malfunctions during normal use. Certain
exclusions apply, as further described in
this Limited Warranty.
The Limited Warranty applies for the
following components of the Peloton
Tread+ only, for the time period indicated.
The Limited Warranty applies only
against defects discovered within the
applicable Limited Warranty period
and only so long as the Peloton Tread+
remains in the possession of the original
purchaser, or for a gifted Peloton Tread+,
the owner of the original Subscription
attached to that Peloton Tread+.
FRAME: FIVE YEARS
Peloton warrants the platform frame,
which is dened as the steel structural
portion of the Tread+ deck excluding any
moving parts attached to the structural
frame, against defects in workmanship
and materials for a period of ve years
from the date of original delivery.
DRIVE MOTOR: FIVE YEARS
Peloton warrants the drive motor,
which is dened as the motor powering
the walking belt (excluding any
parts attached), against defects in
workmanship and materials for a
period of ve years from the date of
original delivery.
WALKING BELT: FIVE YEARS
Peloton warrants the walking belt against
defects in workmanship and materials
for a period of ve years from the date of
original delivery.
HD TOUCHSCREEN: 12 MONTHS
Peloton warrants the touchscreen
against defects in workmanship and
materials for a period of 12 months from
the date of original delivery.
TREAD+ COMPONENTS:
12 MONTHS
Peloton warrants the components and
all original parts of the Peloton Tread+
(other than the frame, motor, and walking
belt) against defects in workmanship and
materials for a period of 12 months from
the date of original delivery.
LABOR: 12 MONTHS
For Peloton Tread+ originally assembled
by an authorized Peloton technician,
Peloton will cover the labor cost for
the repair or replacement made under
this Limited Warranty for a period of 12
months from the date of original delivery.
Except where applicable law requires
otherwise, repair labor is not covered for
locations where Peloton did not originally
assemble the Peloton Tread+ or if the
Peloton Tread+ is moved to a location
that is outside of Peloton’s service area.
* Limited Home-Use Warranty valid only
in the United States.
EXCLUSIONS AND LIMITATIONS
WHO AND WHAT IS COVERED:
The original owner of the Peloton Tread+.
The Peloton Tread+ must remain in the
possession of the original purchaser, or
for a gifted Peloton Tread+, the owner of
the original Subscription attached to that
WEB VERSION
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