USER MANUAL
WEB VERSION
3
In Studio with Rebecca Kennedy
TABLE OF CONTENTS
Peloton Tread+ User Manual v3.1
USING THE TREAD+ 19
Safety Key 20
Center Button 21
Adjusting the Touchscreen 21
Speed 22
Incline 22
Free Mode 23
Joining a Class 23
Class Types 24
Transportation 24
ACCESSORIES 25
CLASS SCREEN 26
MAINTENANCE 27
Cleaning the Tread 28
Maintenance Schedule 28
TROUBLESHOOTING 30
LIMITED WARRANTY 31
WARNINGS / SAFETY INSTRUCTIONS 04
NOTICES 06
SUPPORT 07
WARNING LABELS 08
FEATURES 10
SPECIFICATIONS 12
Safety 12
User Requirements 12
Technology 12
SETTING UP THE TREAD+ 13
Location Requirements 14
Leveling 15
Plugging in/Powering On and Off 16
GETTING STARTED 17
Mounting 17
Logging in 17
Connecting to the Internet 18
Tread Lock 19
The information in this manual may not reect recent updates as we continue to improve our product.
Please see onepeloton.com/manuals for the latest version of the manual.
WEB VERSION
3
In Studio with Rebecca Kennedy
TABLE OF CONTENTS
Peloton Tread+ User Manual v3.1
USING THE TREAD+ 19
Safety Key 20
Center Button 21
Adjusting the Touchscreen 21
Speed 22
Incline 22
Free Mode 23
Joining a Class 23
Class Types 24
Transportation 24
ACCESSORIES 25
CLASS SCREEN 26
MAINTENANCE 27
Cleaning the Tread 28
Maintenance Schedule 28
TROUBLESHOOTING 30
LIMITED WARRANTY 31
WARNINGS / SAFETY INSTRUCTIONS 04
NOTICES 06
SUPPORT 07
WARNING LABELS 08
FEATURES 10
SPECIFICATIONS 12
Safety 12
User Requirements 12
Technology 12
SETTING UP THE TREAD+ 13
Location Requirements 14
Leveling 15
Plugging in/Powering On and Off 16
GETTING STARTED 17
Mounting 17
Logging in 17
Connecting to the Internet 18
Tread Lock 19
The information in this manual may not reect recent updates as we continue to improve our product.
Please see onepeloton.com/manuals for the latest version of the manual.
WEB VERSION
5
4
WARNINGS AND SAFETY INSTRUCTIONS
Read and follow all warnings,
instructions, and procedures before
using the Peloton Tread+. It is the
owner’s responsibility to ensure that
all users are aware of all warnings and
precautions. Use only as described.
Misuse of this equipment may result
in serious injury or death. Peloton is
not responsible for damage or injury
caused by inappropriate use.
Users, children, pets, and objects can
be pulled under the rear of the Tread+,
leading to risk of serious injury or
death. Keep children, pets, and objects
away from the Tread+ at all times.
Users must not be under 105 lb/48 kg
or over 300 lb/136 kg.
Do not write down or share the
Tread Lock passcode with people
under the age of 16 or persons with
reduced physical, sensory or mental
capabilities that impair the safe use
of the equipment.
Keep the area around the Tread+
clear of furniture, exercise equipment
or other objects, and abide by
clearance requirements at all times.
Never put anything under the Tread+
or reach under the Tread+ while it is
powered on.
Consult a physician before beginning a
new tness plan. Incorrect or excessive
training can result in serious injury.
If you experience faintness, chest pain,
or shortness of breath, stop exercising
immediately and consult a physician.
Metrics on the screen, including heart
rate monitoring, may be inaccurate. Use
values for reference only.
People under the age of 16 and persons
with reduced physical, sensory, or mental
capabilities that impair the safe use
of the equipment must not use the
Tread+. People over the age of 16 and
persons with a lack of experience and
knowledge must be given supervision or
instruction before using the Tread+. Do
not allow children of any age to perform
maintenance or to play with the Tread+.
Inspect the Tread+ for loose, worn,
damaged, or incorrect parts before using.
Do not use before parts are replaced,
repaired, or tightened.
Always keep the running surface
clean and dry.
Do not wear loose or dangling clothing
while using the Tread+. Keep towels and
loose clothing away from the slat belt.
Make sure your shoelaces don’t extend
past the soles of your shoes.
Be careful when mounting and
dismounting. Never mount or dismount
while the belt is moving. Use handrails
for support, but avoid resting your whole
weight on the handrails.
When the Tread+ is in Free Mode, the belt
moves freely. If you inadvertently start
the belt moving, you could fall. Never leave
the Tread+ unattended in Free Mode.
If an error occurs during operation, the
Tread+ belt may come to a gradual or
sudden stop, depending on the error
and your speed. Always remain alert
while using the Tread+.
Ensure that the power supply is
plugged into a dedicated outlet that
supports 15 amps and complies with
local building codes. Avoid GFCI
outlets. Never plug any power cord
directly into the Touchscreen.
Always use the safety key when using
the Tread+. After nishing your workout,
always make sure the console has
entered Tread Lock mode and always
remove the safety key. Always store the
safety key away from the Tread+ and out
of the reach of children.
Familiarize yourself with emergency stop
procedures before using the Tread+.
The Tread+ is for indoor use only. Do
not store or operate the Tread+ outdoors,
at high humidity levels, or in damp or
wet locations.
The Tread+ is designed for home use. Do
not use in a commercial or rental setting.
Set up and operate the Tread+ on a
solid, level surface and in an area not
accessible to children, pets, or anyone
else who should not have access to
the Tread+.
Make sure you have at least 78.7"/2 m
of clearance directly behind the Tread+,
and 20"/51 cm of clearance on each side
of the Tread+. Keep the area around the
Tread+ clear of furniture, equipment,
and accessories.
Use only original parts from Peloton.
Unauthorized changes or modications
to this equipment could damage the
Tread+, impair its operation, and void
your warranty.
Do not attempt to service the Tread+
yourself other than performing the
basic maintenance described in this
manual. Service other than basic
maintenance should be performed by
authorized personnel.
Keep hands away from moving parts.
Never touch the moving belt or reach
under the Tread+ while it is powered on as
users, children, pets or small objects can
be pulled under the rear of the Tread+. The
slat belt extends below the surface of the
deck. Never put items under the deck.
Never operate the Tread+ if it isn’t
working properly, or if the power cord has
been damaged. Keep power cord away
from heated surfaces, sharp edges,
and water.
Do not store items in the side
compartments while the Tread+ is in use.
Do not attempt to transport the Tread+
with fewer than two people.
Do not start the Tread+ before stepping
onto the running surface.
Cleaning: Always switch power off,
unplug the Tread+, and remove the
safety key before cleaning and
when the Tread+ is not in use. Do not
soak or spray Tread+ surfaces with
liquid. Clean using a damp cloth.
WEB VERSION
5
4
WARNINGS AND SAFETY INSTRUCTIONS
Read and follow all warnings,
instructions, and procedures before
using the Peloton Tread+. It is the
owner’s responsibility to ensure that
all users are aware of all warnings and
precautions. Use only as described.
Misuse of this equipment may result
in serious injury or death. Peloton is
not responsible for damage or injury
caused by inappropriate use.
Users, children, pets, and objects can
be pulled under the rear of the Tread+,
leading to risk of serious injury or
death. Keep children, pets, and objects
away from the Tread+ at all times.
Users must not be under 105 lb/48 kg
or over 300 lb/136 kg.
Do not write down or share the
Tread Lock passcode with people
under the age of 16 or persons with
reduced physical, sensory or mental
capabilities that impair the safe use
of the equipment.
Keep the area around the Tread+
clear of furniture, exercise equipment
or other objects, and abide by
clearance requirements at all times.
Never put anything under the Tread+
or reach under the Tread+ while it is
powered on.
Consult a physician before beginning a
new tness plan. Incorrect or excessive
training can result in serious injury.
If you experience faintness, chest pain,
or shortness of breath, stop exercising
immediately and consult a physician.
Metrics on the screen, including heart
rate monitoring, may be inaccurate. Use
values for reference only.
People under the age of 16 and persons
with reduced physical, sensory, or mental
capabilities that impair the safe use
of the equipment must not use the
Tread+. People over the age of 16 and
persons with a lack of experience and
knowledge must be given supervision or
instruction before using the Tread+. Do
not allow children of any age to perform
maintenance or to play with the Tread+.
Inspect the Tread+ for loose, worn,
damaged, or incorrect parts before using.
Do not use before parts are replaced,
repaired, or tightened.
Always keep the running surface
clean and dry.
Do not wear loose or dangling clothing
while using the Tread+. Keep towels and
loose clothing away from the slat belt.
Make sure your shoelaces don’t extend
past the soles of your shoes.
Be careful when mounting and
dismounting. Never mount or dismount
while the belt is moving. Use handrails
for support, but avoid resting your whole
weight on the handrails.
When the Tread+ is in Free Mode, the belt
moves freely. If you inadvertently start
the belt moving, you could fall. Never leave
the Tread+ unattended in Free Mode.
If an error occurs during operation, the
Tread+ belt may come to a gradual or
sudden stop, depending on the error
and your speed. Always remain alert
while using the Tread+.
Ensure that the power supply is
plugged into a dedicated outlet that
supports 15 amps and complies with
local building codes. Avoid GFCI
outlets. Never plug any power cord
directly into the Touchscreen.
Always use the safety key when using
the Tread+. After nishing your workout,
always make sure the console has
entered Tread Lock mode and always
remove the safety key. Always store the
safety key away from the Tread+ and out
of the reach of children.
Familiarize yourself with emergency stop
procedures before using the Tread+.
The Tread+ is for indoor use only. Do
not store or operate the Tread+ outdoors,
at high humidity levels, or in damp or
wet locations.
The Tread+ is designed for home use. Do
not use in a commercial or rental setting.
Set up and operate the Tread+ on a
solid, level surface and in an area not
accessible to children, pets, or anyone
else who should not have access to
the Tread+.
Make sure you have at least 78.7"/2 m
of clearance directly behind the Tread+,
and 20"/51 cm of clearance on each side
of the Tread+. Keep the area around the
Tread+ clear of furniture, equipment,
and accessories.
Use only original parts from Peloton.
Unauthorized changes or modications
to this equipment could damage the
Tread+, impair its operation, and void
your warranty.
Do not attempt to service the Tread+
yourself other than performing the
basic maintenance described in this
manual. Service other than basic
maintenance should be performed by
authorized personnel.
Keep hands away from moving parts.
Never touch the moving belt or reach
under the Tread+ while it is powered on as
users, children, pets or small objects can
be pulled under the rear of the Tread+. The
slat belt extends below the surface of the
deck. Never put items under the deck.
Never operate the Tread+ if it isn’t
working properly, or if the power cord has
been damaged. Keep power cord away
from heated surfaces, sharp edges,
and water.
Do not store items in the side
compartments while the Tread+ is in use.
Do not attempt to transport the Tread+
with fewer than two people.
Do not start the Tread+ before stepping
onto the running surface.
Cleaning: Always switch power off,
unplug the Tread+, and remove the
safety key before cleaning and
when the Tread+ is not in use. Do not
soak or spray Tread+ surfaces with
liquid. Clean using a damp cloth.
WEB VERSION
6
7
NOTICES
CAUTION:
1 To comply with FCC RF exposure compliance requirements,
a separation distance of at least 20 cm must be maintained
between the antenna of this device and all persons.
2 This transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) this
device must not cause harmful interference, and (2) this
device must not accept any interference received, including
interference that may cause undesired operation.
NOTE: This equipment has been tested and found to
comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause
harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can
be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or
more of the following measures:
1 Reorient or relocate the receiving antenna.
2 Increase the separation between the equipment
and receiver.
3 Connect the equipment to an outlet on a circuit different
from that to which the receiver is connected.
4 Consult the dealer or an experienced radio/TV
technician for help.
This product is ANT+™ certied and is compatible with
ANT+ sensors that support heart rate monitoring.
SUPPORT
QUESTIONS OR CONCERNS
Member satisfaction is a top priority for Peloton. If you
require assistance or are experiencing issues with
your Peloton Tread+, please contact member support
for additional help.
US: 1.866.679.9129
Canada: 1.833.821.0099
support@onepeloton.com
support.onepeloton.com
When you contact member support, have the following
information ready:
1 Tread+ ID/serial number*
2 Purchase Date
3 Your order number or the email address associated with
your Tread purchase
*To access the Tread+ ID/serial number from the touchscreen,
tap the • • • icon at the lower right, and select About.
WEB VERSION
6
7
NOTICES
CAUTION:
1 To comply with FCC RF exposure compliance requirements,
a separation distance of at least 20 cm must be maintained
between the antenna of this device and all persons.
2 This transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) this
device must not cause harmful interference, and (2) this
device must not accept any interference received, including
interference that may cause undesired operation.
NOTE: This equipment has been tested and found to
comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause
harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can
be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or
more of the following measures:
1 Reorient or relocate the receiving antenna.
2 Increase the separation between the equipment
and receiver.
3 Connect the equipment to an outlet on a circuit different
from that to which the receiver is connected.
4 Consult the dealer or an experienced radio/TV
technician for help.
This product is ANT+™ certied and is compatible with
ANT+ sensors that support heart rate monitoring.
SUPPORT
QUESTIONS OR CONCERNS
Member satisfaction is a top priority for Peloton. If you
require assistance or are experiencing issues with
your Peloton Tread+, please contact member support
for additional help.
US: 1.866.679.9129
Canada: 1.833.821.0099
support@onepeloton.com
support.onepeloton.com
When you contact member support, have the following
information ready:
1 Tread+ ID/serial number*
2 Purchase Date
3 Your order number or the email address associated with
your Tread purchase
*To access the Tread+ ID/serial number from the touchscreen,
tap the • • • icon at the lower right, and select About.
WEB VERSION
8
9
WARNING LABELS
BEFORE USING THE PELOTON TREAD+
:
Familiarize yourself with all warnings on
the Tread+ before use. If a warning label is
damaged or lost, contact Peloton for
a replacement immediately.
WEB VERSION
8
9
WARNING LABELS
BEFORE USING THE PELOTON TREAD+
:
Familiarize yourself with all warnings on
the Tread+ before use. If a warning label is
damaged or lost, contact Peloton for
a replacement immediately.
WEB VERSION
10
11
POWER SWITCH /
POWER INPUT
FREE MODE BUTTON
CENTER BUTTON
INCLINE KNOB
TRAY
HANDRAIL
FOOTRAILS
DECK
SIDE COMPARTMENTS
SLAT BELT
SAFETY KEY
VOLUME BUTTONS
SPEED KNOB
SOUNDBAR
USB PORT
HEADPHONE JACK
TOUCHSCREEN
CAUTION Do not store items in the side compartments while the Tread+ is in use.
FEATURES
WEB VERSION
10
11
POWER SWITCH /
POWER INPUT
FREE MODE BUTTON
CENTER BUTTON
INCLINE KNOB
TRAY
HANDRAIL
FOOTRAILS
DECK
SIDE COMPARTMENTS
SLAT BELT
SAFETY KEY
VOLUME BUTTONS
SPEED KNOB
SOUNDBAR
USB PORT
HEADPHONE JACK
TOUCHSCREEN
CAUTION Do not store items in the side compartments while the Tread+ is in use.
FEATURES
WEB VERSION
13
12
SETTING UP THE TREAD+
TECHNOLOGY
CONNECTION
:
WiFi 802.11a/b/g/n/ac
100 Mbps Ethernet
MIMO 2x2 antenna
ANT+
Bluetooth 4.2
CAMERA
:
5 megapixel front-facing
SOUND
:
20 W soundbar with 70Hz to 20KHz
frequency response
USER REQUIREMENTS
USER HEIGHT RANGE
:
4'11"–6'4"/150–193 cm
USER WEIGHT RANGE
:
105–300 lb/48–136 kg
MINIMUM USER AGE
:
16 years
SAFETY
Removable safety key
Tread Lock passcode
PERFORMANCE
SPEED
:
0–12.5 mph/0–20 kmh
INCLINE
:
0–15% grade
SCREEN ADJUSTMENT
:
0–30° vertical tilt
POWER REQUIREMENTS (US)
:
120Vac, 60Hz, 15A dedicated circuit
Avoid GFCI outlets
MEASUREMENTS
DIMENSIONS
:
72.5" L x 36.5 " W x 72" H
184 cm L x 93 cm W x 183 cm H
SLAT BELT
:
67" L x 20" W/170 cm L x 51 cm W
SCREEN
:
32"/81 cm diagonal
Do not use extension cords or adapters. Do not attach
other appliances to the same circuit.
Avoid GFCI outlets. If no suitable outlet is available,
contact an electrician.
Use a grounded dedicated circuit capable of carrying 15 or
more amps. If the circuit is not properly grounded there is a
risk of electric shock.
Keep the area around the Tread+ clear of furniture,
exercise equipment or other objects, and abide by
clearance requirements at all times. Users, children,
pets, and objects can be pulled under the Tread+,
leading to risk of serious injury or death.
Never put anything under the Tread+ or reach under the
Tread+ while it is powered on.
When installing the Tread+, make sure that the electrical
installation complies with all local codes and ordinances.
Consult an electrician if you are not sure whether your
outlet can support the Tread+.
SPECIFICATIONS
WARNINGS AND
SAFETY INSTRUCTIONS
WEB VERSION
13
12
SETTING UP THE TREAD+
TECHNOLOGY
CONNECTION
:
WiFi 802.11a/b/g/n/ac
100 Mbps Ethernet
MIMO 2x2 antenna
ANT+
Bluetooth 4.2
CAMERA
:
5 megapixel front-facing
SOUND
:
20 W soundbar with 70Hz to 20KHz
frequency response
USER REQUIREMENTS
USER HEIGHT RANGE
:
4'11"–6'4"/150–193 cm
USER WEIGHT RANGE
:
105–300 lb/48–136 kg
MINIMUM USER AGE
:
16 years
SAFETY
Removable safety key
Tread Lock passcode
PERFORMANCE
SPEED
:
0–12.5 mph/0–20 kmh
INCLINE
:
0–15% grade
SCREEN ADJUSTMENT
:
0–30° vertical tilt
POWER REQUIREMENTS (US)
:
120Vac, 60Hz, 15A dedicated circuit
Avoid GFCI outlets
MEASUREMENTS
DIMENSIONS
:
72.5" L x 36.5 " W x 72" H
184 cm L x 93 cm W x 183 cm H
SLAT BELT
:
67" L x 20" W/170 cm L x 51 cm W
SCREEN
:
32"/81 cm diagonal
Do not use extension cords or adapters. Do not attach
other appliances to the same circuit.
Avoid GFCI outlets. If no suitable outlet is available,
contact an electrician.
Use a grounded dedicated circuit capable of carrying 15 or
more amps. If the circuit is not properly grounded there is a
risk of electric shock.
Keep the area around the Tread+ clear of furniture,
exercise equipment or other objects, and abide by
clearance requirements at all times. Users, children,
pets, and objects can be pulled under the Tread+,
leading to risk of serious injury or death.
Never put anything under the Tread+ or reach under the
Tread+ while it is powered on.
When installing the Tread+, make sure that the electrical
installation complies with all local codes and ordinances.
Consult an electrician if you are not sure whether your
outlet can support the Tread+.
SPECIFICATIONS
WARNINGS AND
SAFETY INSTRUCTIONS
WEB VERSION
14
15
y Make sure you have at least 78.7'/2m of clearance
behind the Tread+ and 20"/51cm of clearance on
each side of the Tread+.
y Install the Tread+ in an area not accessible
to children or pets.
y Always keep the area around the Tread+ clear of
exercise equipment, furniture and other objects.
y Store the Tread+ in a dry, indoor area.
y Install the Tread+ on a hard, at, stable surface.
Avoid high pile carpets. If you put a mat under the
Tread+, choose a hard, thick mat that won't curl
up or interfere with the incline mechanism.
y The Tread+ deck can incline to a height of 18”/46
cm. Make sure that the area above your Tread+ is
free of obstructions and that the ceiling height is at
least 2’/61 cm greater than the height of your
tallest Tread+ user.
SETTING UP THE TREAD+ CONTINUED
LEVELING THE DECK
If the deck rocks or wobbles, adjust one or both back feet.
NOTE: The front feet are not adjustable. Do not attempt to
modify the front feet. Attempting to adjust the front feet could
damage the Tread+ and compromise incline accuracy.
1 Make sure the incline is at zero and both front feet rest
on the oor.
2 Determine which rear foot does not touch the oor.
3 Loosen the nut above the foot using a 27 mm or
adjustable wrench.
4 Turn the foot clockwise to lower it, or counterclockwise to
raise it until both back feet rest rmly on the oor. Using the
wrench, tighten the nut to lock the foot.
5 Run on the Tread+ at minimum and maximum incline to reveal
any remaining issues. If you are unable to level the Tread+, the
oor may not be at enough. Try moving the Tread+ to a
different location.
NUT
LEG
FOOT
y Make sure the Tread+ power input is situated within
5'/1.5 m of an outlet. The provided power cord
must be able to reach the outlet at minimum and
maximum incline, with some slack. The power cord
must never pass under the Tread+.
y Bootcamp and Floor classes take place off or
partially off the Tread+. Make sure that you have
adequate space to work out behind or alongside
the Tread+.
LOCATION REQUIREMENTS
78.7" /2 m
20" /51 cm
20" /51 cm
WEB VERSION
14
15
y Make sure you have at least 78.7'/2m of clearance
behind the Tread+ and 20"/51cm of clearance on
each side of the Tread+.
y Install the Tread+ in an area not accessible
to children or pets.
y Always keep the area around the Tread+ clear of
exercise equipment, furniture and other objects.
y Store the Tread+ in a dry, indoor area.
y Install the Tread+ on a hard, at, stable surface.
Avoid high pile carpets. If you put a mat under the
Tread+, choose a hard, thick mat that won't curl
up or interfere with the incline mechanism.
y The Tread+ deck can incline to a height of 18”/46
cm. Make sure that the area above your Tread+ is
free of obstructions and that the ceiling height is at
least 2’/61 cm greater than the height of your
tallest Tread+ user.
SETTING UP THE TREAD+ CONTINUED
LEVELING THE DECK
If the deck rocks or wobbles, adjust one or both back feet.
NOTE: The front feet are not adjustable. Do not attempt to
modify the front feet. Attempting to adjust the front feet could
damage the Tread+ and compromise incline accuracy.
1 Make sure the incline is at zero and both front feet rest
on the oor.
2 Determine which rear foot does not touch the oor.
3 Loosen the nut above the foot using a 27 mm or
adjustable wrench.
4 Turn the foot clockwise to lower it, or counterclockwise to
raise it until both back feet rest rmly on the oor. Using the
wrench, tighten the nut to lock the foot.
5 Run on the Tread+ at minimum and maximum incline to reveal
any remaining issues. If you are unable to level the Tread+, the
oor may not be at enough. Try moving the Tread+ to a
different location.
NUT
LEG
FOOT
y Make sure the Tread+ power input is situated within
5'/1.5 m of an outlet. The provided power cord
must be able to reach the outlet at minimum and
maximum incline, with some slack. The power cord
must never pass under the Tread+.
y Bootcamp and Floor classes take place off or
partially off the Tread+. Make sure that you have
adequate space to work out behind or alongside
the Tread+.
LOCATION REQUIREMENTS
78.7" /2 m
20" /51 cm
20" /51 cm
WEB VERSION
16
17
y Plug in the power cord.
y Switch the Tread+ on.
y Press the center button to wake the Tread+.
y To power down, press and hold the center button. Then switch
the Tread+ off.
PLUGGING IN / POWERING ON
AND OFF
WARNING Always switch power off, unplug the Tread+,
and remove the safety key before cleaning and when the
Tread+ is not in use.
SETTING UP THE TREAD+ CONTINUED GETTING STARTED
y When logging in for the rst time, please have available your
Subscription Activation Key or the login information you set up
when you purchased the Peloton Tread+.
y Once a subscription is activated and associated with this
Tread+, any user can log in and access subscription content.
LOGGING IN
WARNING Do not start the Tread+ before stepping onto
the running surface.
Step onto the Tread+ from the rear, using handrails for
balance. Avoid putting your full weight on the handrails.
MOUNTING
WEB VERSION
16
17
y Plug in the power cord.
y Switch the Tread+ on.
y Press the center button to wake the Tread+.
y To power down, press and hold the center button. Then switch
the Tread+ off.
PLUGGING IN / POWERING ON
AND OFF
WARNING Always switch power off, unplug the Tread+,
and remove the safety key before cleaning and when the
Tread+ is not in use.
SETTING UP THE TREAD+ CONTINUED GETTING STARTED
y When logging in for the rst time, please have available your
Subscription Activation Key or the login information you set up
when you purchased the Peloton Tread+.
y Once a subscription is activated and associated with this
Tread+, any user can log in and access subscription content.
LOGGING IN
WARNING Do not start the Tread+ before stepping onto
the running surface.
Step onto the Tread+ from the rear, using handrails for
balance. Avoid putting your full weight on the handrails.
MOUNTING
WEB VERSION
18
19
GETTING STARTED CONTINUED
y
Select your WiFi network and enter the password.
y If a WiFi network is not available, use an Ethernet cable to
connect to a Local Area Network (LAN). Pull the back panel off
the touchscreen mount to access the Ethernet port.
CONNECTING TO THE INTERNET
CAUTION The Ethernet cable must not pass under the
Tread+ or touch the running surface.
TREAD LOCK
y Tap the
...
icon at the bottom right of the home screen and
select Tread Lock.
y Follow the prompts to reset the 4-digit passcode.
y If you forget the Tread Lock passcode, you can reset it
by going to support.onepeloton.com and following the
instructions for passcode reset.
WARNING Hide the Tread Lock passcode from children
under the age of 16 or persons with reduced physical,
sensory or mental capabilities that impair the safe use of
the equipment.
Tread Lock is an additional safety feature that requires a
passcode to unlock the Tread+.
Setting up a 4-digit passcode will be required when using your
Tread+ for the rst time. All users will be required to enter this
passcode after 45 seconds of inactivity except during a workout.
NOTE: all user proles associated with the Tread+ will be
required to enter the same 4-digit passcode.
To change an existing passcode:
WEB VERSION
18
19
GETTING STARTED CONTINUED
y
Select your WiFi network and enter the password.
y If a WiFi network is not available, use an Ethernet cable to
connect to a Local Area Network (LAN). Pull the back panel off
the touchscreen mount to access the Ethernet port.
CONNECTING TO THE INTERNET
CAUTION The Ethernet cable must not pass under the
Tread+ or touch the running surface.
TREAD LOCK
y Tap the
...
icon at the bottom right of the home screen and
select Tread Lock.
y Follow the prompts to reset the 4-digit passcode.
y If you forget the Tread Lock passcode, you can reset it
by going to support.onepeloton.com and following the
instructions for passcode reset.
WARNING Hide the Tread Lock passcode from children
under the age of 16 or persons with reduced physical,
sensory or mental capabilities that impair the safe use of
the equipment.
Tread Lock is an additional safety feature that requires a
passcode to unlock the Tread+.
Setting up a 4-digit passcode will be required when using your
Tread+ for the rst time. All users will be required to enter this
passcode after 45 seconds of inactivity except during a workout.
NOTE: all user proles associated with the Tread+ will be
required to enter the same 4-digit passcode.
To change an existing passcode:
WEB VERSION
20
21
Familiarize yourself with emergency stop procedures before
using the Tread+.
CAUTION The Tread+ will function only when the safety
key is present and fully engaged. Do not lose the safety key.
Always store the safety key away from the Tread+ and
out of reach of children.
SAFETY KEY
y Detach the magnetized clip from the center rail and clip it to a
tight-tting piece of clothing.
y If the safety key is detached, the slat belt will immediately stop
moving and the Tread+ will lock.
y The Tread+ will be disabled until the key is reattached.
y To start running again, reattach the safety key.
y Always remove the Safety Key and store it in a separate
location out of the reach of children when the Tread+ is
not in use.
y To reattach the Safety Key, insert the magnet end into the
gap under the center button, run the cord through the groove
around the center button, and place the clip next to the magnet.
USING THE TREAD+
y Hold the top and bottom of the screen and tilt back
or forward.
y You should be able to look at the screen comfortably, without
tilting your head up or down, from the middle of the platform.
ADJUSTING THE TOUCHSCREEN
y When the Tread+ is powered on but inactive, press to wake.
y When the Tread+ is active but not in use, press and hold for
three seconds to sleep.
y When the Tread+ walking belt is in motion, press to stop.
CENTER BUTTON
WEB VERSION
20
21
Familiarize yourself with emergency stop procedures before
using the Tread+.
CAUTION The Tread+ will function only when the safety
key is present and fully engaged. Do not lose the safety key.
Always store the safety key away from the Tread+ and
out of reach of children.
SAFETY KEY
y Detach the magnetized clip from the center rail and clip it to a
tight-tting piece of clothing.
y If the safety key is detached, the slat belt will immediately stop
moving and the Tread+ will lock.
y The Tread+ will be disabled until the key is reattached.
y To start running again, reattach the safety key.
y Always remove the Safety Key and store it in a separate
location out of the reach of children when the Tread+ is
not in use.
y To reattach the Safety Key, insert the magnet end into the
gap under the center button, run the cord through the groove
around the center button, and place the clip next to the magnet.
USING THE TREAD+
y Hold the top and bottom of the screen and tilt back
or forward.
y You should be able to look at the screen comfortably, without
tilting your head up or down, from the middle of the platform.
ADJUSTING THE TOUCHSCREEN
y When the Tread+ is powered on but inactive, press to wake.
y When the Tread+ is active but not in use, press and hold for
three seconds to sleep.
y When the Tread+ walking belt is in motion, press to stop.
CENTER BUTTON
WEB VERSION
22
23
y Turn knob forward to increase speed in increments of 0.1 mph.
y Turn knob backward to decrease speed in increments
of 0.1 mph.
y Press the jump button at the center of the knob to increase
speed to the next whole mph.
y Tap Speed to change your speed using onscreen shortcuts.
y Tap the screen and select Customize Shortcuts to put in
your own shortcut speeds.
y Turn knob forward to increase incline in increments of 0.5
percent grade.
y Turn knob backward to decrease incline in increments of
0.5 percent grade.
y Press the jump button at the center of the knob to increase
incline to the next whole percent grade.
y Tap Incline to change incline using onscreen shortcuts.
y Tap the screen and select Customize Shortcuts to put in your
own shortcut incline settings.
USING THE TREAD+ CONTINUED
SPEED
INCLINE
JOINING A CLASS
y Select live classes from the schedule or choose from
on-demand classes.
y Most classes include a warmup and cooldown. Warmup and
cooldown classes are also available separately.
y Filter by instructor, class length, class type, and more.
y Select More for a Scenic Run or Just Run experience.
In Free Mode, the slat belt moves freely. Hold the handrail and
move the running surface using your feet.
FREE MODE
WARNING When the Tread+ is in Free Mode, the slat belt
moves freely. If you inadvertently start the belt moving, you
could fall. Never leave the Tread+ unattended in Free Mode.
y Before turning on Free Mode, bring the Tread+ to a complete
stop and set the incline to 0%.
y Press the Free Mode button to turn on Free Mode.
y Press the Free Mode button or the center button to stop the
belt and exit Free Mode.
WEB VERSION
22
23
y Turn knob forward to increase speed in increments of 0.1 mph.
y Turn knob backward to decrease speed in increments
of 0.1 mph.
y Press the jump button at the center of the knob to increase
speed to the next whole mph.
y Tap Speed to change your speed using onscreen shortcuts.
y Tap the screen and select Customize Shortcuts to put in
your own shortcut speeds.
y Turn knob forward to increase incline in increments of 0.5
percent grade.
y Turn knob backward to decrease incline in increments of
0.5 percent grade.
y Press the jump button at the center of the knob to increase
incline to the next whole percent grade.
y Tap Incline to change incline using onscreen shortcuts.
y Tap the screen and select Customize Shortcuts to put in your
own shortcut incline settings.
USING THE TREAD+ CONTINUED
SPEED
INCLINE
JOINING A CLASS
y Select live classes from the schedule or choose from
on-demand classes.
y Most classes include a warmup and cooldown. Warmup and
cooldown classes are also available separately.
y Filter by instructor, class length, class type, and more.
y Select More for a Scenic Run or Just Run experience.
In Free Mode, the slat belt moves freely. Hold the handrail and
move the running surface using your feet.
FREE MODE
WARNING When the Tread+ is in Free Mode, the slat belt
moves freely. If you inadvertently start the belt moving, you
could fall. Never leave the Tread+ unattended in Free Mode.
y Before turning on Free Mode, bring the Tread+ to a complete
stop and set the incline to 0%.
y Press the Free Mode button to turn on Free Mode.
y Press the Free Mode button or the center button to stop the
belt and exit Free Mode.
WEB VERSION
24
25
USING THE TREAD+ CONTINUED
CLASS TYPES
Peloton’s schedule includes a variety of different kinds of
classes. Class types may include the following:
TRANSPORTATION*
y Before moving the Tread+, set the incline to 2% or higher
to raise the front feet.
y Make sure to power down and unplug the Tread+ before
moving it.
y One person stands at front, holding the handrail.
y One or two people lift from the back, using handholds.
y Tilt the Tread+ forward to rest on incline wheels.
y Slowly and carefully roll the Tread+ backwards or forwards.
y RUN/WALK: cardio-focused classes taking place entirely
on the Tread+.
y BOOTCAMP: a combination of cardio segments taking
place on the Tread+ and strength segments taking place
off the Tread+.
y FLOOR: a combination of strength, exibility, and cardio
segments taking place off the Tread+.
* For more information on moving the Tread+, contact
Member Support.
WARNING Do not attempt to transport the Tread+ with
fewer than two people.
ACCESSORIES
WEIGHTS
Ergonomically designed cast
iron weights with a natural
rubberized coating, available
in weights from 5 to 30 lbs.
RESISTANCE BANDS
High-grade natural rubber
latex resistance bands with
aluminum handles, nylon
cording, and rubber grips.
HEART RATE MONITOR
A comfortable ANT+ and BLE
chest strap that connects
instantly to track your heart
rate on and off the Tread.
EXERCISE MAT
A 5 mm-thick reversible mat
designed for superior
grip and comfort.
Our Tread+ accessories will help you get the most out of Floor
and Bootcamp classes. When using Peloton accessories,
follow instructions and warnings in accompanying literature and from
instructors for safe and proper use. All accessories are available
at onepeloton.com/shop/accessories.
WEB VERSION
24
25
USING THE TREAD+ CONTINUED
CLASS TYPES
Peloton’s schedule includes a variety of different kinds of
classes. Class types may include the following:
TRANSPORTATION*
y Before moving the Tread+, set the incline to 2% or higher
to raise the front feet.
y Make sure to power down and unplug the Tread+ before
moving it.
y One person stands at front, holding the handrail.
y One or two people lift from the back, using handholds.
y Tilt the Tread+ forward to rest on incline wheels.
y Slowly and carefully roll the Tread+ backwards or forwards.
y RUN/WALK: cardio-focused classes taking place entirely
on the Tread+.
y BOOTCAMP: a combination of cardio segments taking
place on the Tread+ and strength segments taking place
off the Tread+.
y FLOOR: a combination of strength, exibility, and cardio
segments taking place off the Tread+.
* For more information on moving the Tread+, contact
Member Support.
WARNING Do not attempt to transport the Tread+ with
fewer than two people.
ACCESSORIES
WEIGHTS
Ergonomically designed cast
iron weights with a natural
rubberized coating, available
in weights from 5 to 30 lbs.
RESISTANCE BANDS
High-grade natural rubber
latex resistance bands with
aluminum handles, nylon
cording, and rubber grips.
HEART RATE MONITOR
A comfortable ANT+ and BLE
chest strap that connects
instantly to track your heart
rate on and off the Tread.
EXERCISE MAT
A 5 mm-thick reversible mat
designed for superior
grip and comfort.
Our Tread+ accessories will help you get the most out of Floor
and Bootcamp classes. When using Peloton accessories,
follow instructions and warnings in accompanying literature and from
instructors for safe and proper use. All accessories are available
at onepeloton.com/shop/accessories.
WEB VERSION
26
27
CLASS SCREEN MAINTENANCE
SPEED
DISTANCE
Your PACE, in
minutes per mile.
CALORIES
TOTAL OUTPUT
Your OUTPUT, in watts.
This is a combination of
your speed and incline.
ELEVATION, in feet.
This is the amount
of vertical distance
you’ve climbed.
Current
INCLINE
setting, in
percent grade.
LEADERBOARD
Shows all participants
in the class, sorted by
total output.
METRICS
Shows the Tread+’s current
settings and monitors
your status.
TIMELINE
Shows class segments
and your progress within
the class.
Replace worn or damaged parts immediately. Do
not use the Tread+ until repairs are made.
Use only original parts from Peloton.
Changes or modications to this unit not expressly
approved by Peloton could void the warranty.
Always power down and unplug the Tread+ and
remove the safety key before cleaning or performing
maintenance.
The safety and integrity of the Tread+ can only be
maintained when it is regularly examined for damage
and repaired.
It is the owner’s sole responsibility to ensure that regular
maintenance is performed.
WARNINGS AND
SAFETY INSTRUCTIONS
WEB VERSION
26
27
CLASS SCREEN MAINTENANCE
SPEED
DISTANCE
Your PACE, in
minutes per mile.
CALORIES
TOTAL OUTPUT
Your OUTPUT, in watts.
This is a combination of
your speed and incline.
ELEVATION, in feet.
This is the amount
of vertical distance
you’ve climbed.
Current
INCLINE
setting, in
percent grade.
LEADERBOARD
Shows all participants
in the class, sorted by
total output.
METRICS
Shows the Tread+’s current
settings and monitors
your status.
TIMELINE
Shows class segments
and your progress within
the class.
Replace worn or damaged parts immediately. Do
not use the Tread+ until repairs are made.
Use only original parts from Peloton.
Changes or modications to this unit not expressly
approved by Peloton could void the warranty.
Always power down and unplug the Tread+ and
remove the safety key before cleaning or performing
maintenance.
The safety and integrity of the Tread+ can only be
maintained when it is regularly examined for damage
and repaired.
It is the owner’s sole responsibility to ensure that regular
maintenance is performed.
WARNINGS AND
SAFETY INSTRUCTIONS
WEB VERSION
29
28
CLEANING THE TREAD+
Clean the Tread+ regularly for optimal performance
and longevity.
y Clean surfaces with a damp cloth and mild,
soapy water.
y Never use abrasive cleaners.
y Never spray or pour liquid directly on Tread+
surfaces. Never allow liquid to drip between the slats or
into any other opening on the Tread+.
y Before powering off the Tread+ for cleaning, set the incline
to 2% or higher to allow access to the area underneath
the Tread+.
y Always power off and unplug the Tread+ and
remove the safety key before cleaning.
MAINTENANCE SCHEDULE
y Clean Tread+ surfaces
y Check power cord for damage
y Clean the area underneath the Tread+
y Check the entire Tread+ for wear and damage
y Test the safety key by pulling it out while walking
on the Tread+
WEEKLY:
MONTHLY:
MAINTENANCE CONTINUED TROUBLESHOOTING
PROBLEM:
The touchscreen has trouble
connecting to WiFi.
SOLUTION:
Peloton recommends a minimum of
10-15 mbps download and 2.5 mbps
upload speed for your touchscreen.
WiFi extenders and boosters, distance
from the router, and obstructions like
walls and furniture can weaken your
WiFi signal.
If you continue to have trouble with
your WiFi connection, you can connect
to a Local Area Network (LAN) using an
Ethernet cable. Remove the back panel
of the touchscreen mount to access
the Ethernet port.
PROBLEM:
The Tread+ is producing an
unusual noise.
SOLUTION:
Immediately stop using the Tread+, set
the incline to zero, and contact Support.
PROBLEM:
The slat belt won’t move.
SOLUTION:
First, make sure the Tread+ is awake. If
the screen is dark, the Tread+ is asleep
and will not work.
If the Tread+ is awake, try detaching
and reattaching the safety key. If you
are still unable to start the belt, use the
switch on the underside of the deck to
turn the Tread+ off and then on.
PROBLEM:
Control lights are on, but the
touchscreen is blank.
SOLUTION:
If you have just turned on the Tread+,
waita few moments for the system to
boot. If the screen still doesn’t turn on,
try to wake the system by touching the
screen or by pressing and holding the
center button for a few seconds. If
the screen is still unresponsive,
contact Support.
PROBLEM:
The Tread+ does not register heart
rate data.
SOLUTION:
Check your heart rate monitor.
y Is the sensor receiving data? You may
need to tighten the strap or moisten
the electrodes to help the monitor pick
up your heart rate.
y Is the heart rate monitor paired with a
different device?
y Does the monitor battery need to be
replaced?
Keep in mind that the Tread+ will only
display heart rate data when a class is
in progress.
PROBLEM:
The Tread+ won’t turn on.
SOLUTION:
First make sure that the power cord is
securely attached to the Tread+ and
the outlet, and that the Tread+ is
switched on. Then press and hold the
center button for a few seconds. The
control lights should turn on. If the
Tread+ is still unresponsive, contact
Member Support.
WARNING Any repair or
troubleshooting procedure other than
those described in this section must be
performed by authorized personnel.
WEB VERSION
29
28
CLEANING THE TREAD+
Clean the Tread+ regularly for optimal performance
and longevity.
y Clean surfaces with a damp cloth and mild,
soapy water.
y Never use abrasive cleaners.
y Never spray or pour liquid directly on Tread+
surfaces. Never allow liquid to drip between the slats or
into any other opening on the Tread+.
y Before powering off the Tread+ for cleaning, set the incline
to 2% or higher to allow access to the area underneath
the Tread+.
y Always power off and unplug the Tread+ and
remove the safety key before cleaning.
MAINTENANCE SCHEDULE
y Clean Tread+ surfaces
y Check power cord for damage
y Clean the area underneath the Tread+
y Check the entire Tread+ for wear and damage
y Test the safety key by pulling it out while walking
on the Tread+
WEEKLY:
MONTHLY:
MAINTENANCE CONTINUED TROUBLESHOOTING
PROBLEM:
The touchscreen has trouble
connecting to WiFi.
SOLUTION:
Peloton recommends a minimum of
10-15 mbps download and 2.5 mbps
upload speed for your touchscreen.
WiFi extenders and boosters, distance
from the router, and obstructions like
walls and furniture can weaken your
WiFi signal.
If you continue to have trouble with
your WiFi connection, you can connect
to a Local Area Network (LAN) using an
Ethernet cable. Remove the back panel
of the touchscreen mount to access
the Ethernet port.
PROBLEM:
The Tread+ is producing an
unusual noise.
SOLUTION:
Immediately stop using the Tread+, set
the incline to zero, and contact Support.
PROBLEM:
The slat belt won’t move.
SOLUTION:
First, make sure the Tread+ is awake. If
the screen is dark, the Tread+ is asleep
and will not work.
If the Tread+ is awake, try detaching
and reattaching the safety key. If you
are still unable to start the belt, use the
switch on the underside of the deck to
turn the Tread+ off and then on.
PROBLEM:
Control lights are on, but the
touchscreen is blank.
SOLUTION:
If you have just turned on the Tread+,
waita few moments for the system to
boot. If the screen still doesn’t turn on,
try to wake the system by touching the
screen or by pressing and holding the
center button for a few seconds. If
the screen is still unresponsive,
contact Support.
PROBLEM:
The Tread+ does not register heart
rate data.
SOLUTION:
Check your heart rate monitor.
y Is the sensor receiving data? You may
need to tighten the strap or moisten
the electrodes to help the monitor pick
up your heart rate.
y Is the heart rate monitor paired with a
different device?
y Does the monitor battery need to be
replaced?
Keep in mind that the Tread+ will only
display heart rate data when a class is
in progress.
PROBLEM:
The Tread+ won’t turn on.
SOLUTION:
First make sure that the power cord is
securely attached to the Tread+ and
the outlet, and that the Tread+ is
switched on. Then press and hold the
center button for a few seconds. The
control lights should turn on. If the
Tread+ is still unresponsive, contact
Member Support.
WARNING Any repair or
troubleshooting procedure other than
those described in this section must be
performed by authorized personnel.
WEB VERSION
30
31
PROBLEM:
The Free Mode button does not work.
SOLUTION:
Make sure both speed and incline are set
to zero. If the Tread is awake and both
speed and incline are set to zero, use the
switch on the underside of the deck to
turn the Tread off and then on.
PROBLEM:
The deck rocks or wobbles.
SOLUTION:
Stabilize it by adjusting the back feet.
See Setting Up the Tread, Leveling
(page 13).
PROBLEM:
An object falls into the Tread.
SOLUTION:
Look underneath the Tread. If the object
has fallen through to the oor, raise the
incline to at least 2%, turn off and unplug
the Tread, and retrieve it. If it is not there,
it may be stuck inside the belt. Turn on
Free Mode and slowly move the belt
forward until the object falls to the oor.
PROBLEM
The slat belt comes to a stop during
a workout.
SOLUTION:
If an error occurs during operation,
the Tread belt will come to a stop. The
stop may be gradual or more sudden,
depending on the error and your speed.
Errors could include:
y The safety key disconnecting
y The Tread not registering the presence of
a user below the minimum user weight
y A temporary issue with the
touchscreen software
If an error occurs, follow the instructions
on the screen. If there are no instructions,
use the switch on the underside of the
deck to switch the Tread off. Wait 30
seconds before switching it back on.
See support.onepeloton.com for more
information on possible errors.
See support.onepeloton.com for more
information on possible errors.
y Solid red lights indicate that the
safety key is not connected. The Tread
will function only when the safety key
is present and fully engaged. Try
detaching and reattaching it.
y Blinking red lights indicate an error.
Follow the instructions on the screen,
or, if there are no instructions, use the
switch on the underside of the deck
to turn the Tread off and then on.
SOLUTION:
PROBLEM:
Control lights are red
PROBLEM:
The Speed and/or Incline knob does
not work.
SOLUTION:
If the Tread is awake and the controls are
not working, rst, ensure that the Tread is
not in Free Mode. Controls will not work in
Free Mode. Then, check the control lights.
The Tread will function only when the
safety key is present and fully engaged.
Solid red lights indicate that the safety
key is not connected. Try detaching and
reattaching it. Blinking red lights indicate
an error. Follow the instructions on the
screen, or, if there are no instructions, use
the switch on the underside of the deck to
turn the Tread off and then on.
TROUBLESHOOTING CONTINUED LIMITED HOME USE WARRANTY
USA
Peloton Interactive, Inc. (“Peloton”)
extends the following Limited Warranty
to U.S. purchasers, which applies only
to non-commercial, in-home, indoor use
of the Peloton Tread+. Any other use
of the Peloton Tread+ shall void this
Limited Warranty. During the applicable
Limited Warranty periods described
below, the covered components of the
Peloton Tread+ will be free of defects or
malfunctions during normal use. Certain
exclusions apply, as further described in
this Limited Warranty.
The Limited Warranty applies for the
following components of the Peloton
Tread+ only, for the time period indicated.
The Limited Warranty applies only
against defects discovered within the
applicable Limited Warranty period
and only so long as the Peloton Tread+
remains in the possession of the original
purchaser, or for a gifted Peloton Tread+,
the owner of the original Subscription
attached to that Peloton Tread+.
FRAME: FIVE YEARS
Peloton warrants the platform frame,
which is dened as the steel structural
portion of the Tread+ deck excluding any
moving parts attached to the structural
frame, against defects in workmanship
and materials for a period of ve years
from the date of original delivery.
DRIVE MOTOR: FIVE YEARS
Peloton warrants the drive motor,
which is dened as the motor powering
the walking belt (excluding any
parts attached), against defects in
workmanship and materials for a
period of ve years from the date of
original delivery.
WALKING BELT: FIVE YEARS
Peloton warrants the walking belt against
defects in workmanship and materials
for a period of ve years from the date of
original delivery.
HD TOUCHSCREEN: 12 MONTHS
Peloton warrants the touchscreen
against defects in workmanship and
materials for a period of 12 months from
the date of original delivery.
TREAD+ COMPONENTS:
12 MONTHS
Peloton warrants the components and
all original parts of the Peloton Tread+
(other than the frame, motor, and walking
belt) against defects in workmanship and
materials for a period of 12 months from
the date of original delivery.
LABOR: 12 MONTHS
For Peloton Tread+ originally assembled
by an authorized Peloton technician,
Peloton will cover the labor cost for
the repair or replacement made under
this Limited Warranty for a period of 12
months from the date of original delivery.
Except where applicable law requires
otherwise, repair labor is not covered for
locations where Peloton did not originally
assemble the Peloton Tread+ or if the
Peloton Tread+ is moved to a location
that is outside of Peloton’s service area.
* Limited Home-Use Warranty valid only
in the United States.
EXCLUSIONS AND LIMITATIONS
WHO AND WHAT IS COVERED:
The original owner of the Peloton Tread+.
The Peloton Tread+ must remain in the
possession of the original purchaser, or
for a gifted Peloton Tread+, the owner of
the original Subscription attached to that
WEB VERSION
30
31
PROBLEM:
The Free Mode button does not work.
SOLUTION:
Make sure both speed and incline are set
to zero. If the Tread is awake and both
speed and incline are set to zero, use the
switch on the underside of the deck to
turn the Tread off and then on.
PROBLEM:
The deck rocks or wobbles.
SOLUTION:
Stabilize it by adjusting the back feet.
See Setting Up the Tread, Leveling
(page 13).
PROBLEM:
An object falls into the Tread.
SOLUTION:
Look underneath the Tread. If the object
has fallen through to the oor, raise the
incline to at least 2%, turn off and unplug
the Tread, and retrieve it. If it is not there,
it may be stuck inside the belt. Turn on
Free Mode and slowly move the belt
forward until the object falls to the oor.
PROBLEM
The slat belt comes to a stop during
a workout.
SOLUTION:
If an error occurs during operation,
the Tread belt will come to a stop. The
stop may be gradual or more sudden,
depending on the error and your speed.
Errors could include:
y The safety key disconnecting
y The Tread not registering the presence of
a user below the minimum user weight
y A temporary issue with the
touchscreen software
If an error occurs, follow the instructions
on the screen. If there are no instructions,
use the switch on the underside of the
deck to switch the Tread off. Wait 30
seconds before switching it back on.
See support.onepeloton.com for more
information on possible errors.
See support.onepeloton.com for more
information on possible errors.
y Solid red lights indicate that the
safety key is not connected. The Tread
will function only when the safety key
is present and fully engaged. Try
detaching and reattaching it.
y Blinking red lights indicate an error.
Follow the instructions on the screen,
or, if there are no instructions, use the
switch on the underside of the deck
to turn the Tread off and then on.
SOLUTION:
PROBLEM:
Control lights are red
PROBLEM:
The Speed and/or Incline knob does
not work.
SOLUTION:
If the Tread is awake and the controls are
not working, rst, ensure that the Tread is
not in Free Mode. Controls will not work in
Free Mode. Then, check the control lights.
The Tread will function only when the
safety key is present and fully engaged.
Solid red lights indicate that the safety
key is not connected. Try detaching and
reattaching it. Blinking red lights indicate
an error. Follow the instructions on the
screen, or, if there are no instructions, use
the switch on the underside of the deck to
turn the Tread off and then on.
TROUBLESHOOTING CONTINUED LIMITED HOME USE WARRANTY
USA
Peloton Interactive, Inc. (“Peloton”)
extends the following Limited Warranty
to U.S. purchasers, which applies only
to non-commercial, in-home, indoor use
of the Peloton Tread+. Any other use
of the Peloton Tread+ shall void this
Limited Warranty. During the applicable
Limited Warranty periods described
below, the covered components of the
Peloton Tread+ will be free of defects or
malfunctions during normal use. Certain
exclusions apply, as further described in
this Limited Warranty.
The Limited Warranty applies for the
following components of the Peloton
Tread+ only, for the time period indicated.
The Limited Warranty applies only
against defects discovered within the
applicable Limited Warranty period
and only so long as the Peloton Tread+
remains in the possession of the original
purchaser, or for a gifted Peloton Tread+,
the owner of the original Subscription
attached to that Peloton Tread+.
FRAME: FIVE YEARS
Peloton warrants the platform frame,
which is dened as the steel structural
portion of the Tread+ deck excluding any
moving parts attached to the structural
frame, against defects in workmanship
and materials for a period of ve years
from the date of original delivery.
DRIVE MOTOR: FIVE YEARS
Peloton warrants the drive motor,
which is dened as the motor powering
the walking belt (excluding any
parts attached), against defects in
workmanship and materials for a
period of ve years from the date of
original delivery.
WALKING BELT: FIVE YEARS
Peloton warrants the walking belt against
defects in workmanship and materials
for a period of ve years from the date of
original delivery.
HD TOUCHSCREEN: 12 MONTHS
Peloton warrants the touchscreen
against defects in workmanship and
materials for a period of 12 months from
the date of original delivery.
TREAD+ COMPONENTS:
12 MONTHS
Peloton warrants the components and
all original parts of the Peloton Tread+
(other than the frame, motor, and walking
belt) against defects in workmanship and
materials for a period of 12 months from
the date of original delivery.
LABOR: 12 MONTHS
For Peloton Tread+ originally assembled
by an authorized Peloton technician,
Peloton will cover the labor cost for
the repair or replacement made under
this Limited Warranty for a period of 12
months from the date of original delivery.
Except where applicable law requires
otherwise, repair labor is not covered for
locations where Peloton did not originally
assemble the Peloton Tread+ or if the
Peloton Tread+ is moved to a location
that is outside of Peloton’s service area.
* Limited Home-Use Warranty valid only
in the United States.
EXCLUSIONS AND LIMITATIONS
WHO AND WHAT IS COVERED:
The original owner of the Peloton Tread+.
The Peloton Tread+ must remain in the
possession of the original purchaser, or
for a gifted Peloton Tread+, the owner of
the original Subscription attached to that
WEB VERSION
32
33
LIMITED HOME USE WARRANTY
USA
Peloton Tread+. This Limited Warranty is
not transferable.
If a defect arises in the Peloton Tread+
or a warranted component within the
applicable Limited Warranty period, the
purchaser’s sole and exclusive remedy is
for Peloton to, at Peloton’s discretion to
the extent permitted by law, either replace
or repair the defective or malfunctioning
Peloton Tread+ or component with the
same or a comparable model.
Any replacement or repaired component
shall be warranted for the remainder
of the original Limited Warranty period
or 30 days, whichever is longer, or for
any additional period that is required by
applicable law.
Where permitted by law, replacement
units, parts and electronic components
reconditioned to as-new condition by
Peloton or its vendors may sometimes
be supplied as warranty replacement and
constitute fulllment of warranty terms.
WHAT IS NOT COVERED:
Any other Peloton products or services,
non-Peloton products, or labor not
approved in advance by Peloton member
support, units that are, or that Peloton
reasonably believes to be, stolen,
counterfeit, or purchased from an
unauthorized distributor or reseller,
units purchased or used outside the
U.S. or Canada, and units missing
serial numbers.
Software, even if sold with or embedded
in the Peloton Tread+, or Internet
connectivity. Peloton does not warrant
that the operation of the Peloton Tread+
will be uninterrupted or error-free.
Damage or equipment failure due to
normal wear and tear, improper or
negligent assembly, maintenance,
installation, relocation, or repair (other
than that caused by a Peloton authorized
service technician), use of the Peloton
Tread+ with parts or accessories from
third parties, or with parts or accessories
not originally intended for or compatible
with the Peloton Tread+, or any use
contrary to the instructions in the Peloton
Tread+ User Manual.
Damage or equipment failure due to
accident, abuse, improper or abnormal
use, neglect, corrosion, discoloration
of paint or plastic (or any other change
in cosmetic appearance that does not
affect performance), theft, vandalism,
re, ood, wind, lightning, freezing or
other natural disasters or acts of God
of any kind, electrical wiring, power
reduction, power uctuation or power
failure from whatever cause, unusual
atmospheric conditions, collision,
introduction of foreign objects, or
modications that are unauthorized or
not recommended by Peloton.
Incidental or consequential damages.
Peloton is not responsible or liable
for indirect, special, incidental or
consequential damages, economic
loss, loss of property or prots, loss of
enjoyment or use, or other consequential
damages of any nature whatsoever
in connection with the purchase, use,
repair or maintenance of equipment
or parts. Peloton does not provide
monetary or other compensation for
any such repairs or replacement parts
costs, including but not limited to gym
membership fees, work time lost, cost of
substitute equipment, diagnostic visits,
maintenance visits or transportation.
Equipment used for commercial
purposes or for any use other than a
single family or household.
Any attempt to move or repair tness
equipment creates a risk of injury
and property damage. Peloton is not
responsible or liable for any damage or
injury incurred during, or as a result of,
any move, repair or attempted repair
of equipment by anyone other than a
Peloton authorized service technician.
All moves or repairs attempted by
you or your agents are undertaken AT
YOUR OWN RISK and Peloton will have
no liability for any injury to persons or
property arising from such attempted
moves or repairs. In addition, labor may
no longer be covered if you move outside
of Peloton’s service area.
THIS LIMITED WARRANTY IS THE
EXCLUSIVE WARRANTY GIVEN BY
PELOTON AND SUPERSEDES ANY
PRIOR, CONTRARY OR ADDITIONAL
REPRESENTATIONS. ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING ANY STATUTORY
WARRANTY OR CONDITION OF
MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, ARE
DISCLAIMED EXCEPT TO THE EXTENT
PROHIBITED BY LAW. IN SUCH EVENT,
SUCH WARRANTY IS LIMITED TO THE
DURATION OF THE WARRANTY PERIODS
SET FORTH ABOVE. THIS EXCLUSION
APPLIES EVEN IF THIS WARRANTY
FAILS OF ITS ESSENTIAL PURPOSES
AND REGARDLESS OF WHETHER
DAMAGES ARE SOUGHT FOR BREACH
OF WARRANTY, BREACH OF CONTRACT,
NEGLIGENCE, OR STRICT LIABILITY IN
TORT OR UNDER ANY OTHER LEGAL
THEORY. SOME JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION
MAY NOT APPLY TO YOU. THIS LIMITED
WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS, AND YOU MAY ALSO HAVE
OTHER LEGAL RIGHTS, WHICH VARY
FROM STATE TO STATE.
HOW DO I OBTAIN
WARRANTY SERVICE?
To be eligible for service under this
Limited Warranty you must provide
Peloton with the serial number of your
Peloton Tread+ and the dated receipt, or
other proof of purchase indicating the
date purchased, upon discovering any
nonconformity or defect.Claims must
be made within the specied
warranty period.
Contact member support if you believe
you need service.
1.866.679.9129
Peloton Interactive, Inc.
441 9th Ave 9th Floor
New York, NY 10001
Attention: Limited Warranty Claims
WHAT IF I HAVE QUESTIONS
OR CONCERNS?
You may direct any questions or
concerns to member support.
1.866.679.9129
onepeloton.com
Any disputes between you and Peloton
related to this Limited Warranty or
the Peloton Tread+ will be governed
by the then-current dispute resolution
procedures in Peloton’s Terms
of Service, available at
onepeloton.com/terms-of-service.
WHAT IF I WANT
MORE COVERAGE?
Extended warranty coverage is
available for purchase. See
support.onepeloton.com for
more details.
WEB VERSION
32
33
LIMITED HOME USE WARRANTY
USA
Peloton Tread+. This Limited Warranty is
not transferable.
If a defect arises in the Peloton Tread+
or a warranted component within the
applicable Limited Warranty period, the
purchaser’s sole and exclusive remedy is
for Peloton to, at Peloton’s discretion to
the extent permitted by law, either replace
or repair the defective or malfunctioning
Peloton Tread+ or component with the
same or a comparable model.
Any replacement or repaired component
shall be warranted for the remainder
of the original Limited Warranty period
or 30 days, whichever is longer, or for
any additional period that is required by
applicable law.
Where permitted by law, replacement
units, parts and electronic components
reconditioned to as-new condition by
Peloton or its vendors may sometimes
be supplied as warranty replacement and
constitute fulllment of warranty terms.
WHAT IS NOT COVERED:
Any other Peloton products or services,
non-Peloton products, or labor not
approved in advance by Peloton member
support, units that are, or that Peloton
reasonably believes to be, stolen,
counterfeit, or purchased from an
unauthorized distributor or reseller,
units purchased or used outside the
U.S. or Canada, and units missing
serial numbers.
Software, even if sold with or embedded
in the Peloton Tread+, or Internet
connectivity. Peloton does not warrant
that the operation of the Peloton Tread+
will be uninterrupted or error-free.
Damage or equipment failure due to
normal wear and tear, improper or
negligent assembly, maintenance,
installation, relocation, or repair (other
than that caused by a Peloton authorized
service technician), use of the Peloton
Tread+ with parts or accessories from
third parties, or with parts or accessories
not originally intended for or compatible
with the Peloton Tread+, or any use
contrary to the instructions in the Peloton
Tread+ User Manual.
Damage or equipment failure due to
accident, abuse, improper or abnormal
use, neglect, corrosion, discoloration
of paint or plastic (or any other change
in cosmetic appearance that does not
affect performance), theft, vandalism,
re, ood, wind, lightning, freezing or
other natural disasters or acts of God
of any kind, electrical wiring, power
reduction, power uctuation or power
failure from whatever cause, unusual
atmospheric conditions, collision,
introduction of foreign objects, or
modications that are unauthorized or
not recommended by Peloton.
Incidental or consequential damages.
Peloton is not responsible or liable
for indirect, special, incidental or
consequential damages, economic
loss, loss of property or prots, loss of
enjoyment or use, or other consequential
damages of any nature whatsoever
in connection with the purchase, use,
repair or maintenance of equipment
or parts. Peloton does not provide
monetary or other compensation for
any such repairs or replacement parts
costs, including but not limited to gym
membership fees, work time lost, cost of
substitute equipment, diagnostic visits,
maintenance visits or transportation.
Equipment used for commercial
purposes or for any use other than a
single family or household.
Any attempt to move or repair tness
equipment creates a risk of injury
and property damage. Peloton is not
responsible or liable for any damage or
injury incurred during, or as a result of,
any move, repair or attempted repair
of equipment by anyone other than a
Peloton authorized service technician.
All moves or repairs attempted by
you or your agents are undertaken AT
YOUR OWN RISK and Peloton will have
no liability for any injury to persons or
property arising from such attempted
moves or repairs. In addition, labor may
no longer be covered if you move outside
of Peloton’s service area.
THIS LIMITED WARRANTY IS THE
EXCLUSIVE WARRANTY GIVEN BY
PELOTON AND SUPERSEDES ANY
PRIOR, CONTRARY OR ADDITIONAL
REPRESENTATIONS. ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING ANY STATUTORY
WARRANTY OR CONDITION OF
MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, ARE
DISCLAIMED EXCEPT TO THE EXTENT
PROHIBITED BY LAW. IN SUCH EVENT,
SUCH WARRANTY IS LIMITED TO THE
DURATION OF THE WARRANTY PERIODS
SET FORTH ABOVE. THIS EXCLUSION
APPLIES EVEN IF THIS WARRANTY
FAILS OF ITS ESSENTIAL PURPOSES
AND REGARDLESS OF WHETHER
DAMAGES ARE SOUGHT FOR BREACH
OF WARRANTY, BREACH OF CONTRACT,
NEGLIGENCE, OR STRICT LIABILITY IN
TORT OR UNDER ANY OTHER LEGAL
THEORY. SOME JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION
MAY NOT APPLY TO YOU. THIS LIMITED
WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS, AND YOU MAY ALSO HAVE
OTHER LEGAL RIGHTS, WHICH VARY
FROM STATE TO STATE.
HOW DO I OBTAIN
WARRANTY SERVICE?
To be eligible for service under this
Limited Warranty you must provide
Peloton with the serial number of your
Peloton Tread+ and the dated receipt, or
other proof of purchase indicating the
date purchased, upon discovering any
nonconformity or defect.Claims must
be made within the specied
warranty period.
Contact member support if you believe
you need service.
1.866.679.9129
Peloton Interactive, Inc.
441 9th Ave 9th Floor
New York, NY 10001
Attention: Limited Warranty Claims
WHAT IF I HAVE QUESTIONS
OR CONCERNS?
You may direct any questions or
concerns to member support.
1.866.679.9129
onepeloton.com
Any disputes between you and Peloton
related to this Limited Warranty or
the Peloton Tread+ will be governed
by the then-current dispute resolution
procedures in Peloton’s Terms
of Service, available at
onepeloton.com/terms-of-service.
WHAT IF I WANT
MORE COVERAGE?
Extended warranty coverage is
available for purchase. See
support.onepeloton.com for
more details.
WEB VERSION
34
35
CANADA
LIMITED HOME USE WARRANTY
Your acceptance of this Limited
Warranty is voluntary and is NOT a
condition to the purchase of the Peloton
Tread+ or any Membership. You agree
to be bound by this Limited Warranty
and You expressly agree to the receipt
of electronic communication from Us for
purposes consistent with Your rights and
responsibilities contained in this
Limited Warranty (which You may opt
out of at any time by contacting us at
onepeloton.ca/company/ contact).
It is fully understood by You that the
Services available under this Limited
Warranty apply only to the specic
Peloton Tread+ purchased. Your
cancellation rights relating to this
Limited Warranty are set out in
Part E below.
We extend this Limited Warranty to
You, which applies only to the
non-commercial, in-home, indoor use of
the Peloton Tread+. Any other use of the
Peloton Tread+ shall void this Limited
Warranty. This Limited Warranty
applies only to defects discovered
within the applicable Term. Additional
exclusions and limitations apply,
as further described in this
Limited Warranty. There is no cost to
You for this Limited Warranty.
If You wish to purchase an extended
warranty for the Peloton Tread+, see
support.onepeloton.ca. The purchase
of an extended warranty is completely
optional and is not required in order for
this Limited Warranty to apply.
A . DEFINITIONS
In this Limited Warranty, capitalized
words in bold type have the
following denitions:
“Applicable Provinces” means the
provinces in Canada in which this Limited
Warranty applies, being British Columbia,
Alberta, Saskatchewan, Manitoba and
Ontario, so long as the Peloton Tread+ is
delivered and used in such provinces.
“Cancellation Rights” means the rights to
cancel this Limited Warranty, as set out in
Part E below.
“Customer”, “You” and “Your” means
the customer who purchased the
Peloton Tread+ to which this
Limited Warranty applies.
“Frame” means the steel structural
portion of the Peloton Tread+ deck,
excluding any moving parts
attached thereto.
“Membership” means the monthly
membership subscription to Peloton’s
digital-only product(s) that may be
purchased along with the Peloton Tread+.
“Obligor”, “Our”, “We”, “Us”, “Our” and
“Peloton” means Peloton Interactive, Inc.,
and its successors and assigns.
“Peloton Tread+” means the treadmill
that this Limited Warranty applies to.
“Service” means the repair or
replacement completed in accordance
with this Limited Warranty.
“Term” is as described in Part B below
(i.e., 12 months for the HD Touchscreen,
Tread+ Components (except the Frame,
Motor, and Walking Belt), and Labour
(if the Peloton Tread+ was originally
assembled by an authorized Peloton
technician), 5 years for the Motor and
Walking Belt, and 5 years for the Frame),
each from the date of original
delivery of the Peloton Tread+.
B. APPLICABLE TERM
AND SERVICES
This Limited Warranty applies to the
below components of the Peloton Tread+
only, for the applicable Term
indicated below:
TWELVE MONTH TERM:
HD TOUCHSCREEN :
Peloton warrants the touchscreen
against defects in workmanship and
materials for a period of 12 months
from the date of original delivery of the
Peloton Tread+.
TREAD+ COMPONENTS :
Peloton warrants the components and all
original parts of the Peloton Tread+ other
than the Frame, Drive Motor, and Walking
Belt against defects in workmanship
and materials for a period of 12 months
from the date of original delivery of the
Peloton Tread+.
LABOUR:
For Peloton Tread+ originally assembled
by an authorized Peloton technician,
Peloton will cover the labour cost for a
repair or replacement made under and
pursuant to the terms of this Limited
Warranty for a period of 12 months
from the date of original delivery of
the Peloton Tread+. Repair labour is
not included for locations where an
authorized Peloton technician did not
originally assemble the Peloton Tread+
or if the Peloton Tread+ is moved to a
location that is outside the Applicable
Provinces or outside of Our service area
within the Applicable Provinces.
FIVE YEAR TERM:
DRIVE MOTOR:
Peloton warrants the drive motor,
which is dened as the motor and its
components that powers the walking belt
excluding any parts attached, against
defects in workmanship and materials
for a period of ve years from the date of
original delivery of the Peloton Tread+.
WALKING BELT:
Peloton warrants the walking belt of
the Peloton Tread+ against defects in
workmanship and materials for a period
of ve years from the date of original
delivery of the Peloton Tread+.
FRAME:
Peloton warrants the Frame of the
Peloton Tread+ against defects in
workmanship and materials for a period
of ve years from the date of original
delivery of the Peloton Tread+.
EXCLUSIONS AND LIMITATIONS
The original owner of the Peloton Tread+.
The Peloton Tread+ must remain in the
possession of the original purchaser, or,
for a gifted Peloton Tread+, the owner of
the original Membership attached to that
Peloton Tread+. This Limited Warranty is
not transferable.
If a defect arises in the Peloton Tread+
or a warranted component within the
applicable Term, Your sole and exclusive
remedy is for Peloton to, at Peloton’s
discretion to the extent permitted by
law, either replace or repair the defective
or malfunctioning Peloton Tread+
or component with the same or a
comparable model.
Any replacement or repaired component
shall be warranted for the remainder of
the original Term or 30 days, whichever is
longer, or for any additional period that is
required by applicable law.
Where permitted by law, replacement
units, parts and electronic components
WEB VERSION
34
35
CANADA
LIMITED HOME USE WARRANTY
Your acceptance of this Limited
Warranty is voluntary and is NOT a
condition to the purchase of the Peloton
Tread+ or any Membership. You agree
to be bound by this Limited Warranty
and You expressly agree to the receipt
of electronic communication from Us for
purposes consistent with Your rights and
responsibilities contained in this
Limited Warranty (which You may opt
out of at any time by contacting us at
onepeloton.ca/company/ contact).
It is fully understood by You that the
Services available under this Limited
Warranty apply only to the specic
Peloton Tread+ purchased. Your
cancellation rights relating to this
Limited Warranty are set out in
Part E below.
We extend this Limited Warranty to
You, which applies only to the
non-commercial, in-home, indoor use of
the Peloton Tread+. Any other use of the
Peloton Tread+ shall void this Limited
Warranty. This Limited Warranty
applies only to defects discovered
within the applicable Term. Additional
exclusions and limitations apply,
as further described in this
Limited Warranty. There is no cost to
You for this Limited Warranty.
If You wish to purchase an extended
warranty for the Peloton Tread+, see
support.onepeloton.ca. The purchase
of an extended warranty is completely
optional and is not required in order for
this Limited Warranty to apply.
A . DEFINITIONS
In this Limited Warranty, capitalized
words in bold type have the
following denitions:
“Applicable Provinces” means the
provinces in Canada in which this Limited
Warranty applies, being British Columbia,
Alberta, Saskatchewan, Manitoba and
Ontario, so long as the Peloton Tread+ is
delivered and used in such provinces.
“Cancellation Rights” means the rights to
cancel this Limited Warranty, as set out in
Part E below.
“Customer”, “You” and “Your” means
the customer who purchased the
Peloton Tread+ to which this
Limited Warranty applies.
“Frame” means the steel structural
portion of the Peloton Tread+ deck,
excluding any moving parts
attached thereto.
“Membership” means the monthly
membership subscription to Peloton’s
digital-only product(s) that may be
purchased along with the Peloton Tread+.
“Obligor”, “Our”, “We”, “Us”, “Our” and
“Peloton” means Peloton Interactive, Inc.,
and its successors and assigns.
“Peloton Tread+” means the treadmill
that this Limited Warranty applies to.
“Service” means the repair or
replacement completed in accordance
with this Limited Warranty.
“Term” is as described in Part B below
(i.e., 12 months for the HD Touchscreen,
Tread+ Components (except the Frame,
Motor, and Walking Belt), and Labour
(if the Peloton Tread+ was originally
assembled by an authorized Peloton
technician), 5 years for the Motor and
Walking Belt, and 5 years for the Frame),
each from the date of original
delivery of the Peloton Tread+.
B. APPLICABLE TERM
AND SERVICES
This Limited Warranty applies to the
below components of the Peloton Tread+
only, for the applicable Term
indicated below:
TWELVE MONTH TERM:
HD TOUCHSCREEN :
Peloton warrants the touchscreen
against defects in workmanship and
materials for a period of 12 months
from the date of original delivery of the
Peloton Tread+.
TREAD+ COMPONENTS :
Peloton warrants the components and all
original parts of the Peloton Tread+ other
than the Frame, Drive Motor, and Walking
Belt against defects in workmanship
and materials for a period of 12 months
from the date of original delivery of the
Peloton Tread+.
LABOUR:
For Peloton Tread+ originally assembled
by an authorized Peloton technician,
Peloton will cover the labour cost for a
repair or replacement made under and
pursuant to the terms of this Limited
Warranty for a period of 12 months
from the date of original delivery of
the Peloton Tread+. Repair labour is
not included for locations where an
authorized Peloton technician did not
originally assemble the Peloton Tread+
or if the Peloton Tread+ is moved to a
location that is outside the Applicable
Provinces or outside of Our service area
within the Applicable Provinces.
FIVE YEAR TERM:
DRIVE MOTOR:
Peloton warrants the drive motor,
which is dened as the motor and its
components that powers the walking belt
excluding any parts attached, against
defects in workmanship and materials
for a period of ve years from the date of
original delivery of the Peloton Tread+.
WALKING BELT:
Peloton warrants the walking belt of
the Peloton Tread+ against defects in
workmanship and materials for a period
of ve years from the date of original
delivery of the Peloton Tread+.
FRAME:
Peloton warrants the Frame of the
Peloton Tread+ against defects in
workmanship and materials for a period
of ve years from the date of original
delivery of the Peloton Tread+.
EXCLUSIONS AND LIMITATIONS
The original owner of the Peloton Tread+.
The Peloton Tread+ must remain in the
possession of the original purchaser, or,
for a gifted Peloton Tread+, the owner of
the original Membership attached to that
Peloton Tread+. This Limited Warranty is
not transferable.
If a defect arises in the Peloton Tread+
or a warranted component within the
applicable Term, Your sole and exclusive
remedy is for Peloton to, at Peloton’s
discretion to the extent permitted by
law, either replace or repair the defective
or malfunctioning Peloton Tread+
or component with the same or a
comparable model.
Any replacement or repaired component
shall be warranted for the remainder of
the original Term or 30 days, whichever is
longer, or for any additional period that is
required by applicable law.
Where permitted by law, replacement
units, parts and electronic components
WEB VERSION
37
36
CANADA
LIMITED HOME USE WARRANTY CONTINUED
reconditioned to as-new condition
by Peloton or its vendors may
sometimes be supplied as warranty
replacement and constitute fullment
of warranty terms.
WHAT IS NOT COVERED:
Any other Peloton products or
services, non-Peloton products, or
labour not approved in advance by the
Peloton Member Support team (see
Part C below), units that are, or that
Peloton reasonably believes to be,
stolen, counterfeit, or purchased from
an unauthorized distributor or reseller,
a Peloton Tread+ purchased outside
of the U.S. or Canada or used outside
of the Applicable Provinces, and units
missing serial numbers.
Software, even if sold with or
embedded in the Peloton Tread+, or
Internet connectivity. Peloton does
not warrant that the operation of the
Peloton Tread+ will be uninterrupted or
error-free.
Damage or equipment failure due to
normal wear and tear, improper or
negligent assembly, maintenance,
installation, relocation, or repair
(other than that caused by a Peloton
Incidental or consequential damages.
Peloton is not responsible or liable for
indirect, special, incidental, punitive
or consequential damages, economic
loss, loss of property or prots,
loss of enjoyment or use, or other
consequential damages of any nature
whatsoever in connection with the
purchase, use, repair or maintenance
of equipment or parts. Peloton
does not provide monetary or other
compensation for any such repairs
or replacement part costs, including
but not limited to gym membership
fees, work time lost, cost of substitute
equipment, diagnostic visits,
maintenance visits or transportation.
If the Peloton Tread+ is used for
commercial purposes or for any use
other than household use.
Any attempt to move or repair tness
equipment creates a risk of injury
and property damage. Peloton is not
responsible or liable for any damage or
injury incurred during, or as a result of,
any move, repair or attempted repair
of equipment by anyone other than a
Peloton authorized service technician.
All moves or repairs attempted by You
or anyone acting as Your agent are
authorized service technician), use
of the Peloton Tread+ with parts or
accessories from third parties, or with
parts or accessories not originally
intended for or compatible with the
Peloton Tread+, or any use contrary to
the instructions in the Peloton Tread+
Manual provided to You upon the
purchase of Your Peloton Tread+. If
You did not receive the Peloton Tread+
Manual, please contact us at
onepeloton.ca/company/contact.
Damage or equipment failure due to
accident, abuse, improper or abnormal
use, lack of proper maintenance,
neglect, corrosion, discoloration of
paint or plastic (or any other change
in cosmetic appearance that does not
affect performance), theft, vandalism,
re, ood, wind, lightning, freezing
or other natural disasters or weather
events, acts of God or acts of war or
terrorism of any kind, electrical wiring,
power reduction, power uctuation or
power failure from whatever cause,
unusual atmospheric conditions,
collision, introduction of foreign
objects, or modications that are
unauthorized or not recommended
by Peloton.
undertaken AT YOUR OWN RISK and
Peloton shall have no liability for any
injury to person or property arising
from such attempted moves or repairs.
Labour may not be included if the
Peloton Tread+ is moved outside
of Our service area within the
Applicable Provinces.
Components of the Peloton Tread+
that are inaccessible due to the
addition of after-market equipment, or
where such after-market equipment or
the installation thereof has altered the
original Peloton Tread+ conguration.
If You or any person on Your behalf
falsely swears or commits any
fraudulent act with respect to any
request for Service.
C. HOW TO OBTAIN A REPAIR
OR REPLACEMENT
To be eligible for Service under this
Limited Warranty, upon the discovery
of any nonconformity or defect within
the applicable Term, You must:
(i) contact the Peloton Member
Support team by:
dispute resolution procedures in
Peloton’s Terms of Service, available at
onepeloton.ca/terms-of-service.
You may direct any questions or
concerns to Our Member Support
team by calling 1.833.821.0099, by
emailing support@onepeloton.ca, or
by writing to Us at:
Peloton Interactive, Inc.
441 9th Ave 9th Floor
New York, NY 10001
Attention: Limited Warranty
This Limited Warranty, Peloton’s Terms
of Service, Peloton’s Privacy Policy and
Peloton’s Tread+ Manual constitute the
entire agreement between You and Us
relating to the subject matter hereof.
You are not required to pay a
deductible for any Services under
this Limited Warranty.
This Limited Warranty is not an
insurance contract.
THIS LIMITED WARRANTY (i) IS THE
EXCLUSIVE WARRANTY GIVEN BY
PELOTON, (ii) SETS OUT THE FULL
EXTENT OF OUR RESPONSIBILITIES
y calling us at 1.833.821.0099; or
y chatting with one of Our Member
Support Agents at
support.onepeloton.ca; and
(ii) provide Peloton with the serial
number of the Peloton Tread+ and the
dated receipt, or other proof indicating
the date purchased and the date
delivered.
Requests for Service must be made
within the applicable Term and must
be approved in advance by the Peloton
Member Support team.
D. GENERAL TERMS
Any fraudulent activity on the part
of the Customer under this Limited
Warranty will be prosecuted to the full
extent of the law.
The sections and paragraph headings
used in this Limited Warranty are used
for convenience only and do not in any
way affect the interpretation of this
Limited Warranty.
Any disputes between You and Peloton
related to this Limited Warranty will
be governed by the then- current
WEB VERSION
37
36
CANADA
LIMITED HOME USE WARRANTY CONTINUED
reconditioned to as-new condition
by Peloton or its vendors may
sometimes be supplied as warranty
replacement and constitute fullment
of warranty terms.
WHAT IS NOT COVERED:
Any other Peloton products or
services, non-Peloton products, or
labour not approved in advance by the
Peloton Member Support team (see
Part C below), units that are, or that
Peloton reasonably believes to be,
stolen, counterfeit, or purchased from
an unauthorized distributor or reseller,
a Peloton Tread+ purchased outside
of the U.S. or Canada or used outside
of the Applicable Provinces, and units
missing serial numbers.
Software, even if sold with or
embedded in the Peloton Tread+, or
Internet connectivity. Peloton does
not warrant that the operation of the
Peloton Tread+ will be uninterrupted or
error-free.
Damage or equipment failure due to
normal wear and tear, improper or
negligent assembly, maintenance,
installation, relocation, or repair
(other than that caused by a Peloton
Incidental or consequential damages.
Peloton is not responsible or liable for
indirect, special, incidental, punitive
or consequential damages, economic
loss, loss of property or prots,
loss of enjoyment or use, or other
consequential damages of any nature
whatsoever in connection with the
purchase, use, repair or maintenance
of equipment or parts. Peloton
does not provide monetary or other
compensation for any such repairs
or replacement part costs, including
but not limited to gym membership
fees, work time lost, cost of substitute
equipment, diagnostic visits,
maintenance visits or transportation.
If the Peloton Tread+ is used for
commercial purposes or for any use
other than household use.
Any attempt to move or repair tness
equipment creates a risk of injury
and property damage. Peloton is not
responsible or liable for any damage or
injury incurred during, or as a result of,
any move, repair or attempted repair
of equipment by anyone other than a
Peloton authorized service technician.
All moves or repairs attempted by You
or anyone acting as Your agent are
authorized service technician), use
of the Peloton Tread+ with parts or
accessories from third parties, or with
parts or accessories not originally
intended for or compatible with the
Peloton Tread+, or any use contrary to
the instructions in the Peloton Tread+
Manual provided to You upon the
purchase of Your Peloton Tread+. If
You did not receive the Peloton Tread+
Manual, please contact us at
onepeloton.ca/company/contact.
Damage or equipment failure due to
accident, abuse, improper or abnormal
use, lack of proper maintenance,
neglect, corrosion, discoloration of
paint or plastic (or any other change
in cosmetic appearance that does not
affect performance), theft, vandalism,
re, ood, wind, lightning, freezing
or other natural disasters or weather
events, acts of God or acts of war or
terrorism of any kind, electrical wiring,
power reduction, power uctuation or
power failure from whatever cause,
unusual atmospheric conditions,
collision, introduction of foreign
objects, or modications that are
unauthorized or not recommended
by Peloton.
undertaken AT YOUR OWN RISK and
Peloton shall have no liability for any
injury to person or property arising
from such attempted moves or repairs.
Labour may not be included if the
Peloton Tread+ is moved outside
of Our service area within the
Applicable Provinces.
Components of the Peloton Tread+
that are inaccessible due to the
addition of after-market equipment, or
where such after-market equipment or
the installation thereof has altered the
original Peloton Tread+ conguration.
If You or any person on Your behalf
falsely swears or commits any
fraudulent act with respect to any
request for Service.
C. HOW TO OBTAIN A REPAIR
OR REPLACEMENT
To be eligible for Service under this
Limited Warranty, upon the discovery
of any nonconformity or defect within
the applicable Term, You must:
(i) contact the Peloton Member
Support team by:
dispute resolution procedures in
Peloton’s Terms of Service, available at
onepeloton.ca/terms-of-service.
You may direct any questions or
concerns to Our Member Support
team by calling 1.833.821.0099, by
emailing [email protected], or
by writing to Us at:
Peloton Interactive, Inc.
441 9th Ave 9th Floor
New York, NY 10001
Attention: Limited Warranty
This Limited Warranty, Peloton’s Terms
of Service, Peloton’s Privacy Policy and
Peloton’s Tread+ Manual constitute the
entire agreement between You and Us
relating to the subject matter hereof.
You are not required to pay a
deductible for any Services under
this Limited Warranty.
This Limited Warranty is not an
insurance contract.
THIS LIMITED WARRANTY (i) IS THE
EXCLUSIVE WARRANTY GIVEN BY
PELOTON, (ii) SETS OUT THE FULL
EXTENT OF OUR RESPONSIBILITIES
y calling us at 1.833.821.0099; or
y chatting with one of Our Member
Support Agents at
support.onepeloton.ca; and
(ii) provide Peloton with the serial
number of the Peloton Tread+ and the
dated receipt, or other proof indicating
the date purchased and the date
delivered.
Requests for Service must be made
within the applicable Term and must
be approved in advance by the Peloton
Member Support team.
D. GENERAL TERMS
Any fraudulent activity on the part
of the Customer under this Limited
Warranty will be prosecuted to the full
extent of the law.
The sections and paragraph headings
used in this Limited Warranty are used
for convenience only and do not in any
way affect the interpretation of this
Limited Warranty.
Any disputes between You and Peloton
related to this Limited Warranty will
be governed by the then- current
WEB VERSION
39
38
LIMITED HOME USE WARRANTY
CONTINUED
CANADA
AND (iii) SUPERSEDES ANY PRIOR,
CONTRARY OR ADDITIONAL
REPRESENTATIONS. WE EXPRESSLY
DISCLAIM AND SHALL NOT BE BOUND
BY ANY OTHER REPRESENTATION,
CONDITION, STATEMENT OR
WARRANTY, WHETHER EXPRESS
OR IMPLIED, STATUTORY OR
OTHERWISE, INCLUDING, WITHOUT
LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE.
THIS EXCLUSION APPLIES EVEN
IF THIS LIMITED WARRANTY FAILS
OF ITS ESSENTIAL PURPOSES
AND REGARDLESS OF WHETHER
DAMAGES ARE SOUGHT FOR
BREACH OF WARRANTY, BREACH
OF CONTRACT, NEGLIGENCE, OR
STRICT LIABILITY IN TORT OR UNDER
ANY OTHER LEGAL THEORY. IN
NO EVENT SHALL WE BE LIABLE
FOR ANY SPECIAL, INDIRECT, OR
CONSEQUENTIAL DAMAGES. THIS
LIMITED WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER LEGAL
RIGHTS, WHICH VARY FROM
PROVINCE TO PROVINCE.
or shared with Our service providers,
which currently include third party
organizations providing some of
the services stated in Section 3.2
of Peloton’s Privacy Policy. Your
personal information may also be
collected, used or disclosed (including
collection from and disclosure to
third parties), as needed, for other
purposes permitted by law, including
to comply with legal and regulatory
requirements, investigate potential
breaches of contract or the law, and to
detect or prevent fraud. Peloton and/or
its service providers transfer and store
Your personal information in countries
other than Canada, and therefore,
such information will be accessible to
courts, law enforcement, and national
authorities in such other countries.
You may contact Peloton’s Privacy
Team at [email protected] if:
(i) You have any questions about
Peloton’s collection of Your personal
information or the collection, use,
disclosure or storage of personal
information by Peloton’s service
providers outside Canada; (ii) You wish
to obtain access to written information
about Peloton’s policies or practices
with respect to service providers
E. CANCELLATION RIGHTS
You may cancel this Limited Warranty
at any time by contacting Us at
1.833.821.0099 and the cancellation
will be deemed to be effective on the
date You contact us.
We can only cancel this Limited
Warranty in the case of fraud, material
misrepresentation, or if required to do
so by a regulatory authority. Notice
of such cancellation will be sent to
You at least thirty (30) days prior
to cancellation and will include the
effective date of such cancellation and
the reason for such cancellation.
F. PRIVACY NOTICE
In connection with this Limited
Warranty, We will collect and use
the following personal information
about You: name, email address,
phone number, mailing address
and the details of your purchase(s).
Such information will be used for
the purposes of administering this
Limited Warranty, including evaluating
and processing any request(s) for
Service from You. Certain personal
information will be collected by and/
outside Canada; and/or (iii) You
wish to access, update or rectify
your personal information. You
may also obtain information about
Our general policies and practices
with respect to processing and
storing personal information by
reviewing Peloton’s Privacy Policy,
which is available at:
onepeloton.ca/privacy-policy.
WEB VERSION
39
38
LIMITED HOME USE WARRANTY
CONTINUED
CANADA
AND (iii) SUPERSEDES ANY PRIOR,
CONTRARY OR ADDITIONAL
REPRESENTATIONS. WE EXPRESSLY
DISCLAIM AND SHALL NOT BE BOUND
BY ANY OTHER REPRESENTATION,
CONDITION, STATEMENT OR
WARRANTY, WHETHER EXPRESS
OR IMPLIED, STATUTORY OR
OTHERWISE, INCLUDING, WITHOUT
LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE.
THIS EXCLUSION APPLIES EVEN
IF THIS LIMITED WARRANTY FAILS
OF ITS ESSENTIAL PURPOSES
AND REGARDLESS OF WHETHER
DAMAGES ARE SOUGHT FOR
BREACH OF WARRANTY, BREACH
OF CONTRACT, NEGLIGENCE, OR
STRICT LIABILITY IN TORT OR UNDER
ANY OTHER LEGAL THEORY. IN
NO EVENT SHALL WE BE LIABLE
FOR ANY SPECIAL, INDIRECT, OR
CONSEQUENTIAL DAMAGES. THIS
LIMITED WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER LEGAL
RIGHTS, WHICH VARY FROM
PROVINCE TO PROVINCE.
or shared with Our service providers,
which currently include third party
organizations providing some of
the services stated in Section 3.2
of Peloton’s Privacy Policy. Your
personal information may also be
collected, used or disclosed (including
collection from and disclosure to
third parties), as needed, for other
purposes permitted by law, including
to comply with legal and regulatory
requirements, investigate potential
breaches of contract or the law, and to
detect or prevent fraud. Peloton and/or
its service providers transfer and store
Your personal information in countries
other than Canada, and therefore,
such information will be accessible to
courts, law enforcement, and national
authorities in such other countries.
You may contact Peloton’s Privacy
Team at privacy@onepeloton.ca if:
(i) You have any questions about
Peloton’s collection of Your personal
information or the collection, use,
disclosure or storage of personal
information by Peloton’s service
providers outside Canada; (ii) You wish
to obtain access to written information
about Peloton’s policies or practices
with respect to service providers
E. CANCELLATION RIGHTS
You may cancel this Limited Warranty
at any time by contacting Us at
1.833.821.0099 and the cancellation
will be deemed to be effective on the
date You contact us.
We can only cancel this Limited
Warranty in the case of fraud, material
misrepresentation, or if required to do
so by a regulatory authority. Notice
of such cancellation will be sent to
You at least thirty (30) days prior
to cancellation and will include the
effective date of such cancellation and
the reason for such cancellation.
F. PRIVACY NOTICE
In connection with this Limited
Warranty, We will collect and use
the following personal information
about You: name, email address,
phone number, mailing address
and the details of your purchase(s).
Such information will be used for
the purposes of administering this
Limited Warranty, including evaluating
and processing any request(s) for
Service from You. Certain personal
information will be collected by and/
outside Canada; and/or (iii) You
wish to access, update or rectify
your personal information. You
may also obtain information about
Our general policies and practices
with respect to processing and
storing personal information by
reviewing Peloton’s Privacy Policy,
which is available at:
onepeloton.ca/privacy-policy.
WEB VERSION
© Peloton 2021, Peloton Interactive, Inc. All rights reserved.
onepeloton.com
TR01 | 00008-3.1
WEB VERSION
