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19
ninjakitchen.com
18
ninjakitchen.com
TROUBLESHOOTING & FAQ
To order additional parts and accessories, visit ninjaaccessories.com or contact
Customer Service at 1-877-646-5288.
So we may better assist you, please register your
product online at registeryourninja.com and have the product on hand when you call.
REPLACEMENT PARTS
ERROR MESSAGES
“Er0,” “Er1,” “Er2,” “Er3,” “Er4,” “Er5,” “Er6,” or “Er7”
Power o the unit and call Customer Service at 1-877-646-5288. So we may better assist you,
please register your product online at registeryourninja.com and have the product on hand
when you call.
FAQ
Why won’t the oven turn on?
• Oven needs to be in flipped-down position in order to power it on.
• Make sure the power cord is securely plugged into the outlet.
• Insert the power cord into a dierent outlet.
• Reset the circuit breaker if necessary.
• Press the power button.
Can I use the SearPlate instead of the air fry basket with air fry function?
• Yes, but flipping ingredients during cooking is required, and levels of crispiness may vary.
Do I need to adjust the cook times and temperatures of traditional oven recipes?
• For best results, keep an eye out on your food while cooking. Refer to cook charts in the
Inspiration Guide for more guidance on cook times and temperatures.
Should I add my ingredients before or after preheating?
• For Dual Heat functions, preheating the SearPlate is required before adding ingredients.
If you do not preheat the SearPlate, food may be cooked improperly.
• For Oven Mode functions, preheating the SearPlate or other accessories is not required,
but adding ingredients before the unit finishes preheating may impact cooking performance.
Why is my food undercooked or overcooked?
• Do not add food until recommended preheat time is complete. For best results, check
progress throughout cooking, and remove food if desired level of brownness has been
achieved. Remove food immediately after the cook time is complete to avoid overcooking.
• This unit cooks faster than a traditional oven. Always keep an eye on your food while cooking.
Can I restore the unit to its default settings?
• The oven will remember the last setting used for each function, even if you unplug it.
To restore the oven’s default settings for each function, press the TIME/SLICE and
TEMP/SHADE buttons simultaneously for 5 seconds.
Why do the heating elements appear to be turning on and o?
• This is normal. The oven is designed to control temperature precisely for every function by
adjusting the heating elements’ power levels.
Why is steam coming out from the oven door?
• This is normal. The door is vented to release steam created by foods with a high
moisture content.
Why is water dripping onto the counter from under the door?
• This is normal. The condensation created by foods with a high moisture content
(such as frozen breads) may run down the inside of the door and drip onto the counter.
Why is there noise coming from from the control panel or back of unit?
• When the oven is hot, a fan turns on to cool down the control panel.
Why does the unit sound like it is still running even though the power is o?
• The cooling fan may continue to run even after the unit has been turned o. This is a
normal function and should not be a source of concern. The cooling fan will stop after the
temperature of the unit is below 95°F.
ACCESSORIES FOR PURCHASE
We oer a suite of accessories custom made for your Ninja® Foodi® Dual Heat Air Fry Oven.
Visit ninjaaccessories.com to expand your capabilities and take your cooking to the next level.
• Egg Bite/Mun Tray
• Pizza Peel
• 2" Casserole Dish
• Multi-Purpose Pan
• Mini Morsel Tray
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