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Make sure that you are using the correct login information.
For the initial log-in process, make sure that you log in with a MyNETGEAR account.
If you do not have a MyNETGEAR account, you must create one during the initial
log-in process.
Only after you successfully completed the initial log-in process and only if the access
point/router is not connected to the Internet, can you use the local login default user
name (admin) and password (password). The user name and password are
case-sensitive. Make sure that Caps Lock is off when you enter this information. If
the access point/router is connected to the Internet, you must log in with your
MyNETGEAR account.
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If the access point/router’s IP address was changed and you cannot log in using
http://www.routerlogin.net but you do not know the current IP address, see Find
the IP address of the access point/router on page 29.
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Make sure that the IP address of your computer or mobile device is on the correct
LAN subnet. Most computers and mobile devices function as DHCP clients. If your
computer or mobile device does not, enable its DHCP client so that is can obtain an
IP address automatically using DHCP. The LAN subnet to which your computer or
device connects depends on the type of connection to the access point/router:
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Directly connected. If you are directly connected over WiFi or an Ethernet cable
to the access point/router network, make sure that the IP address of your computer
or mobile device is on the same subnet as the LAN subnet of the access
point/router. If you are using the default addressing scheme, your device’s address
is in the range of 192.168.0.2 to 192.168.0.254.
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Connected to the same network but not directly connected. If you are not
directly connected to the access point/router, make sure that the IP address of
your computer or mobile device is on the same subnet as the LAN subnet of the
existing network router to which the access point/router is connected.
Note: Some versions of Windows and Mac OS generate and assign an IP address
if a device cannot reach a DHCP server. These autogenerated addresses are in the
range of 169.254.x.x. If your IP address is in this range, check the connection from
the device to the access point/router and reboot your device.
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Try quitting the browser and launching it again.
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Clear your browsing data.
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Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are
using Internet Explorer, click the Refresh button to be sure that the Java applet is
loaded.
User Manual246Diagnostics and
Troubleshooting
AC2000 802.11ac Wireless Access Point/Router WAC124
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