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Access point mode: Internet LED is off
If the access point/router is in its default access point mode and the Internet LEDs is off,
check the following:
•
Make sure that the Ethernet cable connection is secure at the yellow WAN port (not
a LAN port) of the access point/router and at an Ethernet port on the existing network
router. In access point mode, do not connect the cable directly to an Internet modem.
•
Make sure that power is turned on to the connected network router and that the
network router is connected to the Internet.
•
If the network router does not function as a DHCP server (this is very unusual), make
sure that another DHCP server in the network is active. By default, the access
point/router functions as a DHCP client and must receive an IP address from a network
router or a DHCP server.
When you connect the access point/router’s WAN port to the network router, use a
standard straight-through Ethernet cable or an Ethernet crossover cable.
Router mode: Internet LED is off
If the access point/router is in router mode and the Internet LEDs is off, check the
following:
•
Make sure that you completed the initial log-in process in access point mode, that
you changed the mode to router mode, and that you connected the access
point/router to an Internet modem. For more information, see Use the access
point/router in router mode on page 23. Only after you complete the initial log-in
process in access point mode, can you change the mode to router mode.
•
If the WAN type of the Internet modem is PPPoE, L2TP, or PPTP, make sure that you
configured the Internet settings correctly. For more information, see Router mode:
Specify a PPPoE Internet connection that uses a login on page 42 or Router mode:
Specify a PPTP or L2TP Internet connection that uses a login on page 44.
•
Make sure that the Ethernet cable connection is secure at the yellow WAN port (not
a LAN port) of the access point/router and at an Ethernet port on the Internet modem.
•
Make sure that power is turned on to the connected Internet modem.
When you connect the access point/router’s WAN port to an Internet modem, use the
cable that was supplied with the modem. This cable can be a standard straight-through
Ethernet cable or an Ethernet crossover cable.
User Manual244Diagnostics and
Troubleshooting
AC2000 802.11ac Wireless Access Point/Router WAC124
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