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38
EN
Symptoms Reason Solution
Wrinkling
Washing machine not
unloaded promptly.
• Always remove items from the washing machine
as soon as the cycle is completed.
Washing machine
overloaded.
• The washing machine can be fully loaded, but
the drum should not be tightly packed with
items. The door of the washing machine should
close easily.
Hot and cold water supply
hoses are reversed.
• Hot water rinse can set wrinkles in garments.
Check the supply hose connections.
Incomplete or
no dispensing of
detergent
Too much detergent used.
• Follow the guidelines provided by the detergent
manufacturer.
Musty or mildewy
odor in washing
machine
Inside of drum was not
cleaned properly.
• Run the Tub Clean programme regularly.
Cycle time is
longer than usual
The load is too small.
• Add more items to allow the washing machine to
balance the loads.
Heavy articles are mixed with
lighter items.
• Always try to wash articles of somewhat similar
weight to allow the washing machine to evenly
distribute the weight of the load for spinning.
The load is out of balance.
• Manually redistribute the load if articles have
become tangled.
Your home
appliance and
smartphone is
not connected to
the Wi-Fi network.
The password for the Wi-Fi
that you are trying to connect
to is incorrect.
• Find the Wi-Fi network connected to your
smartphone and remove it, then register your
appliance on LG SmartThinQ.
Mobile data for your
smartphone is turned on.
• Turn off the Mobile data of your smartphone
and register the appliance using the Wi-Fi
network.
The wireless network name
(SSID) is set incorrectly.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
The router frequency is not
2.4 GHz.
• Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
the appliance to the wireless router. To check
the router frequency, check with your Internet
service provider or the router manufacturer.
The distance between the
appliance and the router is
too far.
• If the distance between the appliance and the
router is too far, the signal may be weak and
the connection may not be configured correctly.
Move the location of the router so that it is closer
to the appliance.
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