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35
EN
TROUBLESHOOTING
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at
an early stage. If the appliance does not function properly or does not function at all, check the following
before you call for service:
Diagnosing Problems
Symptoms Reason Solution
Rattling and
clanking noise
Foreign objects, such as
keys, coins, or safety pins
may be in the drum.
• Stop the washing machine, remove the clothes
and check the drum for foreign objects. If noise
continues after washing machine is restarted,
call for service.
Thumping sound
Heavy wash loads may
produce a thumping sound.
This is usually normal.
• If sound continues, washing machine is probably
out of balance. Stop and redistribute the wash
load.
Wash load may be out of
balance.
• Pause the cycle and redistribute the load after
the door unlocks.
Vibrating noise
Packaging materials were not
removed.
• Remove packing materials
Wash load may be unevenly
distributed in the drum.
• Pause the cycle and redistribute the load after
the door unlocks.
Not all leveling feet are
resting firmly and evenly on
the floor.
• See Leveling the Appliance in the Installation
section.
Floor not rigid enough.
• Make sure that the floor is solid and does not
flex. See the Installation Place Requirements
section.
Poor stain
removal
Proper options not selected.
• Heavier soils and tougher stains may require
extra cleaning power. Select the Soak feature to
boost the cleaning power of the selected cycle.
Previously set stains.
• Articles that have previously been washed may
have stains that have been set. These stains
may be difficult to remove and may require hand
washing or pretreating to aid in stain removal.
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