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English 77
Troubleshooting
Information codes
If the oven fails to operate, you may see an information code on the display. Check the table
below and try the suggestions.
Code Meaning Action
C-d1
Door lock malfunctions
Turn off the oven and then restart. If the
problem continues, turn off all power for
30 seconds or more and then reconnect.
If the problem is not xed, please contact
a service centre.
C-20
Sensor malfunctions
C-21
C-22
C-F1
Only occurs during EEPROM Read/
Write
C-F0
If there is no communication between
the main PCB and sub PCB
C-F2
Occurs when a communication
problem is maintained between the
Touch IC <-> Main or Sub micom
Turn off the oven and then restart. If the
problem continues, turn off all power for
30 seconds or more and then reconnect.
If the problem is not xed, please contact
a service centre.
C-d0
Button problem
Occurs when a button is pressed and
held for a period of time.
Clean the buttons and make sure there
is no water on/around them. Turn off
the oven and try again. If the problem
continues, contact a local Samsung
service centre.
-dC-
If the divider is removed during
cooking in Dual cook mode.
If the divider is inserted during
cooking in Single cook mode.
The divider must not be removed during
cooking in Dual cook mode.
Turn off the oven and then restart. If the
problem continues, turn off all power for
30 seconds or more and then reconnect.
If the problem is not xed, please contact
a service centre.
S-01
Safety shutoff
Oven has continued operating at a set
temperature for an extended time.
• Under 105 °C - 16 hours
• From 105 °C to 240 °C - 8 hours
• From 245 °C to Max - 4 hours
This is not system failure. Turn off the
oven and remove food. Thenm try again
normally.
NV75J7570RS_EU_DG68-00615D-04_EN.indd 77 2017-03-09 12:05:22
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