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Video image does not appear
Check Action Refer to
Is the correct external input selected? Select the correct external input terminal. P. 21
Is the power of the AV device or PC
turned on?
Turn on the power of the AV device or PC and play the
video.
P. 18
Is the AV device or PC properly
connected?
Connect the AV device or PC properly. P. 18
Are the correct signals being output from
the AV device or PC?
Set the AV device or PC properly. P. 18
Is the cable in use an HDMI-certified
cable?
Use an HDMI-certified high-speed cable. Also, use as
short a cable as possible.
P. 18
Is an intermediate device (AV amplifier,
divider, etc.) in use?
Change the sequence of turning on the source device,
intermediate device
and the projector. And after turning on
each device, ensure that the signal output is stable before
turning on the next device.
P. 18
Is an old source device in use? Change the resolution setting of the source device. For
details on how to change the setting, please refer to the
instruction manual of the source device. Or, try connecting
to the HDMI2 terminal and set “HDMI2 EDID” to “B”.
P. 48
3D images do not appear
Check Action Refer to
Do you see two images displayed side by
side?
Set “3D Format” to “Side by Side”
Video images in the “Side by Side” format may not be
recognized automatically in the case of 3D video images.
P. 29
Is an intermediate device (AV amplifier,
divider, etc.) in use?
Connect the source device to the projector directly, and
check whether there is any improvement in the condition.
If the condition improves, it is likely that this is not caused
by malfunction of the projector.
P. 18
Is the cable in use an HDMI-certified
cable?
Use an HDMI-certified high-speed cable.
Also, use as short a cable as possible.
P. 18
Is the power of the 3D GLASSES turned
on?
If you are using the PK-AG2 or PK-AG33D GLASSES, turn
on the power manually.
Check the
instruction
manual of
the 3D
GLASSES and
3D SYNCHRO
EMITTER.
Are the 3D GLASSES charged? Check whether the PK-AG1 battery of the 3D GLASSES
has run out, and whether PK-AG2 and PK-AG3 are
charged.
Are the 3D GLASSES and 3D
SYNCHRO EMITTER too far away from
each other?
Position them at an appropriate distance.
Is the 3D GLASSES and 3D SYNCHRO
EMITTER combination correct?
Check the model name of 3D GLASSES and 3D
SYNCHRO EMITTER, and use the correct combination.
P. 9
3D video image looks unnatural
Check Action Refer to
Are there overlapping video images? If there are overlapping video images partially, this is due
to the crosstalk phenomenon.
In this case, adjust “Crosstalk Cancel” accordingly.
P. 29
If there are overlapping video images partially, this is due
to the crosstalk phenomenon.
This phenomenon often occurs when there are drastic
changes in the brightness.
In this case, set Lamp Power to “High”
P. 44
63
Troubleshooting
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