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50 English
Troubleshooting
Troubleshooting
Problem Possible cause Solution
Oven door
closes faster/
slower than
normal
The soft closing hinges
contain a damping
uid that is affected by
temperature.
This is normal. If the oven is in
a cold environment, the door
will close slower than it will in a
warmer environment. A warmer
than normal environment, such
as when cooking, may cause the
door to close slightly faster.
Failure of the soft closing
doesn’t imply a system failure.
The oven operates normally
regardless of the soft closing
mechanism. However, if the
problem continues, contact a local
Samsung service center.
Problem Possible cause Solution
Steam is coming
out of the vent.
When using the
convection feature, it
is normal to see steam
coming out of the oven
vent.
This is normal operation, and not
a system failure. Use the oven as
usual.
As the number of racks
or amount of food being
cooked increases, the
amount of visible steam
will increase.
A burning or
oily odor is
coming from
the vent.
This is normal in a new
oven and will disappear
in time.
To speed the process, set a self-
cleaning cycle for a minimum of
3 hours.
See the section on self-cleaning
on page 38.
Strong odor. An odor coming from
the insulation around
the inside of the oven is
normal for the rst few
times the oven is used.
Operate the oven at the bake
setting at 400 °F for 1 hour.
Fan noise. A convection fan may
automatically turn on
and off.
This is normal operation, and not
a system failure. Use the oven as
usual.
Oven racks are
difcult to slide.
The shiny, silver-colored
racks were cleaned in a
self-cleaning cycle.
Apply a small amount of
vegetable oil to a paper towel
and wipe the edges of the oven
racks with the paper towel.
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