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English 47
Troubleshooting
CONTROL DISPLAY
Problem Possible cause Solution
The Display
goes blank.
A fuse in your home may
be blown or the circuit
breaker tripped.
Replace the fuse or reset the
circuit breaker.
The Display
ashes.
There was a power
failure.
Reset the clock.
COOKTOP
Problem Possible cause Solution
The surface
units will not
maintain a
rolling boil or
will not cook
fast enough.
You may be using
inappropriate cookware.
Use pans which are at and
match the diameter of the surface
unit selected.
In some areas, the power
(voltage) may be low.
Cover the pan with a lid until the
desired heat is obtained.
The surface
units will not
turn on.
A fuse in your home may
be blown or the circuit
breaker tripped.
Replace the fuse or reset the
circuit breaker.
The cooktop controls are
set improperly.
Check if the correct control is set
for the surface unit you are using.
Areas of
discoloration on
the cooktop.
Food spillover was not
cleaned.
Refer to the section on the care
and cleaning of the glass cooktop
on pages 42-43.
The surface is hot and the
model features a light-
colored cooktop.
This is normal. The surface may
appear discolored when it is
hot. This is temporary and will
disappear as the glass cools.
Problem Possible cause Solution
The surface
unit frequently
cycles on and
off.
The surface unit
stops glowing
when changed
to a lower
setting.
The element will cycle on
and off to maintain the
power setting.
This is normal operation, and not
a system failure. Use the oven as
usual.
Scratches or
abrasions on
the cooktop
surface.
The cooktop is being
cleaned improperly.
Scratches are not removable. Tiny
scratches will become less visible
in time as a result of cleaning.
Use ceramic glass top cleaning
cream. Do not use chemical or
corrosive agents. These agents
may damage the surface of the
product.
Cookware with rough
bottoms was used on the
cooktop or there were
coarse particles (eg. salt
or sand) present between
the cookware and the
surface of the cooktop.
To avoid scratches, use the
recommended cleaning
procedures. Make sure cookware
bottoms are clean before use,
and use cookware with smooth
bottoms.
Cookware has been
slid across the cooktop
surface.
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