Model SGV-W18A8M
SGV-W18AR11M
Read before use & keep for future reference.
C 90 M 70 Y 0 K 0
Hex: #2a5caa
R 42 G 92 B 170
C 0 M 40 Y 100 K 0
Hex: #fca50b
R 252 G 165 B 11
WALL MOUNTED
VACUUM
For more information visit giraffetools.com or contact our customer service by sending an email to contact@giraffetools.com
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MANUAL CONTENTS
IMPORTANT SAFETY
INSTRUCTIONS
PRODUCT INFORMATION
WHAT’S INSIDE THE BOX
OPEN-BOX CHECK
TOOLS REQUIREMENT
START TO INSTALL
HOW TO
TROUBLESHOOTING
MAINTENANCE
WARRANTY
RECOMMENDED PRODUCTS
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IMPORTANT SAFETY INSTRUCTIONS
When using an electrical appliance, basic precautions should be observed, including the
following:
Always connect to a polarized outlet (left slot is wider than right). Unplug from outlet
when not in use and before conducting maintenance.
WARNING: To reduce the risk of fire, electric shock, or injury: Do not modify the polarized
plug to fit a non-polarized outlet or extension cord.
Read all instructions before using
your Wall-Mounted Vacuum
Do not leave vacuum cleaner unattended when it is plugged in.
Unplug from outlet when not in use and before servicing.
Use indoors only.
Do not allow children to operate vacuum cleaner or use as a toy.
Close attention is necessary when used by or near children.
Do not use for any purpose other than described in this user’s guide.
Use only manufacturer’s recommended attachments.
If appliance is not working as it should, has been dropped, damaged, left outdoors, or
dropped into water, please contact Giraffe Tools customer service.
Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord
around sharp edges or corners. Do not run appliance over cord. Keep cord away from
heated surfaces.
Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
Do not handle vacuum cleaner or plug with wet hands.
Do not put any object into openings. Do not use with any opening blocked; keep
openings free of dust, lint, hair, and anything that may reduce air flow.
Keep hair, loose clothing, fingers, and all parts of body away from openings and
moving parts.
Turn off all controls before plugging or unplugging vacuum cleaner.
Do not pick up flammable materials (lighter fluid, gasoline, kerosene, wood shavings,
etc.) or use in the presence of explosive liquids or vapors.
Check whether the wires are intact before use.
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When using a vacuum cleaner, please be careful not to block the suction inlet for a
long time, otherwise it will cause overload of the motor and damage the motor.
When using a vacuum cleaner, please be sure to install the filter to prevent dust from
entering the motor room.
Please do not use a vacuum cleaner to absorb tiny particles such as cement, gypsum
powder, and wall powder. Otherwise, it may cause the dust bag or filter of the vacuum
cleaner to become clogged, the motor to burn out, and other malfunctions.
When cleaning the vacuum cleaner, please use a wet rag containing water or neutral
detergent. Do not use gasoline, banana water, etc., otherwise the shell will crack or
fade.
Please do not use the vacuum cleaner to suck detergent, coal, oil, glass, needles, soot,
water-wet dust, sewage, matches and other items.
Please do not put the vacuum cleaner too close to fire sources and other high-
temperature places.
When there is a lot of garbage accumulated in the dust chamber, it should be cleaned
in time to keep the ventilation path open and avoid blockage, which will cause the
suction to decrease, the motor to heat up and the service life of the vacuum cleaner
to decrease.
Protect the hose, keep away from sharp objects, and do not stretch or bend
excessively, otherwise the hose will be damaged.
If the host becomes hot, emits a burnt smell, or makes abnormal vibrations and noises,
please contact Giraffe Tools customer service in time and do not use it reluctantly.
After using the vacuum cleaner, it should be stored in a dry place. Humid places will
affect the insulation and service life of the appliance.
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PRODUCT INFORMATION
Voltage
120V
Drill Size 12mm
Flexible Crush Proof Hose 30ft
Rated Inlet Power 1200W
Current 10A
Max Air Flow 0.9m³/min
Protection Class IPX4
Motor Winding Materials Aluminum
Power Cord Length 2 -1/4 inch
Thank you for choosing the Giraffe Tools wall mounted vacuum.
Before using the vacuum, please read the following installation instructions and refer to
them when necessary.
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WHAT’S INSIDE THE BOX
30ft Flexible Crush Proof Hose
Silencer
12 x Ribbed Plastic Anchor:
Φ
12*50
12 x Screw :
Φ
8*70
Bracket for Vacuum
4 x Black Cylinder
Bracket for Accessory
4 x Black Hooks
Black “L” Shape Holder
Wand
2 x Extension Wands
Circle Floor Brush
Wet Pickup Squeegee Floor Nozzle
Floor Nozzle
Flat Crevice Nozzle
Crevice Tool
Long Crevice Tool
2 x Screws
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Please note only the model SGV-W18AR11M has remote control wand.
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Air Outlet
Switch
Indicator Light
Dirt Tank Handles
Dirt Tank
Wand and Wand Holder
Guide System
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Note: Accessories NO.13/14 need to install the NO.11 extension wand first.
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OPEN-BOX CHECK
Confirm that the above parts are included in your package.
Check for any scratches or damage done to the product.
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If you have any of these issues, please contact the Giraffe Tools customer service team
right away.
TOOLS REQUIREMENT
Electric drill (12mm)
Hammer
Wrench
Screwdriver
START TO INSTALL
Choose a place
All the accessories are in the Dirt Tank.
As a matter of convenience, please install the vacuum close to the power source. Make
sure the cord can reach the power source prior to mounting the vacuum.
Note: Please install the vacuum at a height of approximately 47 in above the ground to maximize the
function of auto-retraction.
Due to the weight of the vacuum and the pulling force during use, the bracket must be
installed on a solid surface. The surface needs to be able to withstand 30kg of force.
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Installing the vacuum
Install the accessory bracket.
1.1 Press the 4 hooks into the bracket.
1.2 Press the 4 cylinders into the top of the bracket.
1.3 Press the “L” shape thing into the side of the bracket.
1.4 The bracket for accessories is complete.
1.5 Use the 12mm drill to drill 3-1/8’’ / 80 mm deep holes.
1.6 Hammer wall anchors into the 4 holes.
1.7 Hold the bracket in place, then put the screws in, and use a socket set or a wrench
to tighten.
1.8 You can store all the 7 accessories on this bracket.
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Install the vacuum bracket on the wall.
2.1 Install one bracket.
2.2 Use the 12mm drill to drill 3-1/8’’ / 80 mm deep 4 holes.
2.3 Hammer wall anchors into the 4 holes.
2.4 Hold the bracket in place, then put the screws in, and
use a socket set or a wrench to tighten.
2.5 The first bracket is installed. Then mark about 6 inch
install the other bracket, same process.
2.6 The vacuum brackets are completed.
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Install the wand holder.
Put the wand holder on the side of the vacuum, and then use the screw to tighten it.
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HOW TO
Setting up the vacuum.
4.1 Connect the silencer on the top of the vacuum.
4.2 Lift the vacuum and slide it into the bracket holes.
4.3 Connect the wand to the hose.
4.4 Please remove the small white insulating paper on the wand first and then use it.
(Model: SGV-W18AR11M only)
4.5 Choose one of the accessory to install.
4.6 Connect the power source.
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Your vacuum is now installed and ready to use!
How to replace the HEPA
The filter should be checked every 15-30 days and washed as needed to maintain performance.
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How to change the wand battery
Remove the top of the wand, and the battery is on the top it. When the battery dies,
please replace it.
Frequency of cleaning will be based on individual use. If you want to use the wet mode,
please replace the part2 to the black sponge. The preinstalled filter is only for dry mode.
The filter is located inside the top portion of the vacuum, remove the dirt tank first, and
you will see the filter. Empty the dirt tank if you change the wet/dry mode.
Tip: Only the model: SGV-W18AR11M need to change the battery.
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Pull the hose to the desired length and stop, the hose will lock.
To extend the hose to a longer length, pull the hose once more and stop at the new
desired length.
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How to lock or extend the hose
To unlock the hose, give the hose a small tug and release the force, the hose will start
retraction.
To shorten the hose, let the hose retract to the new desired length, pull the hose out a
little more, and then stop.
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How to retract or shorten the hose
Tips: Hose can only be locked during pulling out process, and can not be locked during retraction.
Always gently retract the hose. If this is not done with caution, the hose and nozzle might get
damaged. When walking backwards at a steady speed, the self-segmenting mechanism inserts the
hose and weaves neatly into the reel, to ensure that it is free from kinks and tangles.
How to remove the dirt tank
There are 2 dirt tank handles on the side the vacuum, remove the dirt tank by pulling up
on both handles to unlatch. Lift upper half of unit to remove.
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TROUBLESHOOTING
PROBLEM
PROBABLE CAUSE
SOLUTION
The appliance is
not powered on
Check whether the power supply
has power
Provide power supply
Check whether the plug is plugged
in properly
Insert the plug
Check if the power switch is on Turn on the power switch
The machine has
no suction power
or the suction
power becomes
weak
Check if the filter is clogged Clean the filter
Check if the power supply
insufficient
Provide power supply
Check whether there is any
foreign matter blocking the hose
Clear blockages promptly
Remote control
cannot be used
Check if the battery is charged Replace the battery
MAINTENANCE
The dust in the dirt tank must be cleaned in time.
The dust on the filter needs to be cleaned in time.
After using the vacuum cleaner, it should be stored in a dry place.
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WARRANTY
At Giraffe Tools, we conduct rigorous testing on every machine before it leaves the factory
and perform a lifetime test on every thousand machines to ensure they will withstand
many years of use beyond the warranty period.
In addition to our thorough testing, we offer a
24-month warranty
on all original Giraffe
Tools new products. The following specifics apply:
Giraffe Tools warrants its products against defects in parts and materials for a period of
24 months from the original purchase date. Please note that this warranty does not
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apply to
products acquired second hand
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All warranty periods commence on the date of purchase and are non-transferable.
The warranty is limited to the provision of a replacement or refund free of charge
within the specified period, provided that the above conditions are met, and the
original proof of purchase is presented.
For quality-related warranty claims, items will be replaced with a new item of equal
value when available. In situations where a replacement is not available or preferred,
Giraffe Tools will offer a full refund.
Warranties on all replacements follow the same 24-month warranty time frame as the
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Process:
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Buyers must provide sufficient proof of purchase.
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Giraffe Tools must document what happens when buyers troubleshoot the product.
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Visible proof depicting the defect, such as pictures or videos, is required.
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It may be necessary to return an item for quality inspection.
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For defective items that Giraffe Tools needs to have returned, warrantion those replacements
are voided if the wrong item is returned to Giraffe Tools or if the defective item is not returned.
original defective item. Warranties on fully refunded products will be voided after the
refund is released.
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Valid proof of purchase:
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Order number from online purchases made through Giraffe Tools or Giraffe Tools’s
authorized resellers.
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Sales invoice that shows a description of the product along with its price.
Not Covered Under Warranty:
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Purchases from unauthorized resellers.
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Alterations not carried out or authorized by Giraffe Tools authorized resellers.
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Products without sufficient proof of purchase.
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Second-hand products.
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Items that have expired their warranty period.
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Damage from misuse of products, including, but not limited to, improper storage,
falls, extreme temperatures, water, and improper operation of devices.
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If you are interested in the above products, you can visit giraffetools.com or search for
Giraffe Tools on Amazon
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