BG-4KPTZ-12XUHP
4K UHD PTZ CAMERA
User Manual
1
Attentions
This manual introduces functions, installations and operations for this 4K camera in details. Please read this
manual carefully before installation and use.
1. Cautions
1.1 Avoid damage to product caused by heavy pressure, strong vibration or immersion during transportation,
storage and installation.
1.2 Housing of this product is made of organic materials. Do not expose it to any liquid, gas or solids which may
corrode the shell.
1.3 Do not expose the product to rain or moisture.
1.4 To prevent the risk of electric shock, do not open the case. Installation and maintenance should only be carried
out by qualified technicians.
1.5 Do not use the product beyond the specified temperature, humidity or power supply specifications.
1.6 Wipe it with a soft, dry cloth when cleaning the camera lens. Wipe it gently with a mild detergent if needed. Do
not use strong or corrosive detergents to avoid scratching the lens and affecting the image.
1.7 This product contains no parts which can be maintained by users themselves. Any damage caused by
dismantling the product by user without permission is not covered by warranty.
2. Electrical Safety
Installation and use of this product must strictly comply with local electrical safety standards.
The power supply of the product is ±12V, the max electrical current is 2A.
3. Install
3.1 Do not rotate the camera head violently, otherwise it may cause mechanical failure;
3.2 This product should be placed on a stable desktop or other horizontal surface. Do not install the product
obliquely, otherwise it may display inclined image.
3.3 Ensure there are no obstacles within rotation range of the holder.
3.4 Do not power on before completely installation.
4. Magnetic Interference
Electromagnetic fields at specific frequencies may affect the video image. This product is Class A. It may cause
radio interference in household application. Appropriate measure is required.
2
Content
1. CAMERA INSTALLATION ............................................................................................................................. 4
1.1 CAMERA INTERFACES ................................................................................................................................... 4
1.2 POWER-ON INITIAL CONFIGURATION ............................................................................................................ 4
1.3 VIDEO OUTPUT ............................................................................................................................................ 5
1.4 MOUNTING BRACKETS ................................................................................................................................. 5
2.PRODUCT OVERVIEW ................................................................................................................................... 7
2.1 PRODUCT INTRODUCTION............................................................................................................................. 7
2.1.1 Dimension ............................................................................................................................................ 7
2.1.2 Accessories ........................................................................................................................................... 8
2.2 MAIN FEATURES .......................................................................................................................................... 8
2.3 TECHNICAL PARAMETERS............................................................................................................................. 8
2.4 INTERFACES INSTRUCTION ......................................................................................................................... 10
2.4.1 External Interface ............................................................................................................................... 10
2.4.2 RS-232 Interface..................................................................................................................................11
3. APPLICATION INSTRUCTION .................................................................................................................... 13
3.1 VIDEO OUTPUT .......................................................................................................................................... 13
3.1.1 Power-On Initial Configuration ........................................................................................................... 13
3.1.2 Video Output ...................................................................................................................................... 13
3.2 REMOTE CONTROL ..................................................................................................................................... 13
3.2.1 MATCH CODE FOR WIRELESS REMOTE CONTROL..................................................................................... 13
3.2.2 Keys Introduction for IR Remote Control ........................................................................................... 14
3.3 MENU INTRODUCTION................................................................................................................................ 17
3.3.1 Main Menu ......................................................................................................................................... 17
3.3.2 System Setting .................................................................................................................................... 18
3.3.3 Camera Setting ................................................................................................................................... 19
3.3.4 P/T/Z .................................................................................................................................................. 22
3.3.5 Video Format ...................................................................................................................................... 23
3.3.6 Version ............................................................................................................................................... 23
4.NETWORK CONNECTION ........................................................................................................................... 24
4.1 CONNECTION MODE................................................................................................................................... 24
4.2 WEB BROWSER LOGIN ............................................................................................................................... 26
4.2.1 Web Client .......................................................................................................................................... 26
4.2.2 Preview .............................................................................................................................................. 26
4.2.3 Playback ............................................................................................................................................. 27
4.2.4 Configuration ..................................................................................................................................... 27
4.2.5 Video Configuration ........................................................................................................................... 28
4.2.6 Network Configuration ....................................................................................................................... 30
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4.2.7 System Configuration ......................................................................................................................... 31
4.2.8 Logout ................................................................................................................................................ 32
5. SERIAL PORT COMMUNICATION AND CONTROL .................................................................................. 33
5.1 VISCA PROTOCOL LIST ............................................................................................................................. 33
5.1.1 VISCA Protocol Return Command ..................................................................................................... 33
5.1.2 VISCA Protocol Control Command .................................................................................................... 33
5.1.3 VISCA PROTOCOL INQUIRY COMMAND ................................................................................................... 36
5.2 PELCO-D PROTOCOL COMMAND LIST ......................................................................................................... 38
5.3 PELCO-P PROTOCOL COMMAND LIST ......................................................................................................... 38
6. MAINTENANCE AND TROUBLESHOOTING ............................................................................................ 39
6.1 CAMERA MAINTENANCE ............................................................................................................................ 39
6.2 TROUBLESHOOTING ................................................................................................................................... 39
7. WARRANTY .................................................................................................................................................. 41
8. MISSION STATEMENT................................................................................................................................. 41
COPYRIGHT STATEMENT .............................................................................................................................. 42
4
1. Camera Installation
1.1 Camera Interfaces
Figure 1.1 Product Interfaces
1. Remote Control Receiving Indicator 8. Rotary DIP Switch
2. Camera Lens 9. RS232 Control Interface (input)
3. Tripod Screw Hole 10. RS232 Control Interface (output)
4. Screw Hole for Tripod 11. RS422/RS485 Input
5. Power Switch 12. Audio Input Interface
6. DC12V Input Power Supply Socket 13. USB 3.0 Interface
7. LAN Port 14. HDMI Output Interface
1.2 Power-on Initial Configuration
1) Power-on: Connect DC12V power supply adapter with power supply socket.
2) Initial Configuration: The remote control receiving indicator flashes after power on, the pan-tilt turns left to the
lowest left to the lowest, and then turns to the HOME position (both the horizontal and vertical positions are in the
middle), while the movement first shrinks and then stretches. When remote control receiving indicator stops
flashing, the self-checking is completed.
Notes:
1) After power on and self-checking, the camera will automatically return to the preset 0 position if it’s pre-set.
2) The default address for the IR remote control is 1#. If the menu restored to factory defaults, the remote control
default address will restore to 1#.
5
1.3 Video Output
1) Network output
a. Network cable connection: as shown in Figure 1.1 label 7.
b. Webpage Login: open your browser and enter 192.168.5.163 (factory default) in the address bar; press
Enter to enter into the login page, click on the “player is not installed, please download and install!" and
follow the installation steps for installation. Then enter the username admin and password admin (factory
default); press Enter to enter into the preview page, users can carry out PTZ control, video recording,
playback, configuration and other operations.
2) HDMI Video Output
a. HDMI video cable connection: as shown in Figure1.1 label 14.
b. Connect the camera and the monitor via HDMI video cable, and the video output is available after the
camera self-test.
3) USB3.0 Video Output
a. USB 3.0 video cable connection: as shown in Figure1.1 label 13.
b. Connect the camera and the computer via USB3.0 video cable, open the video software and select the
image device to output the video.
1.4 Mounting Brackets
Notes:
Ceiling or wall mounting brackets can only be mounted on template and concrete wall.
For safety reason, plasterboard is not recommended.
1）Wall Mounting
6
2）Ceiling Mounting
7
2.Product Overview
2.1 Product Introduction
2.1.1 Dimension
Figure 2.1 Product Dimension
8
2.1.2 Accessories
2.2 Main Features
This series camera is a new UHD 4K camera with 12X optical zoom and 80.4° wide angle lens. It has perfect
functions, superior performance and rich video output interfaces. Featuring with advanced ISP processing
algorithms, offering vivid and high-resolution video with a strong sense of depth and fantastic color rendition.
4K UHD Resolution: 1/2.5-inch high quality SONY CMOS sensor. Resolution is up to 4K with frame rate up
to 60fps.
Dual Stream Output: USB can support the main stream and sub stream output at the same time, and can
meet the needs of near-end and far-end.
Optical Zoom Lens: 12X optical zoom lens and 80.4° wide angle lens.
Rich and Perfect Interfaces: Support HDMI, USB 3.0, LAN, and output 4K audio and video at the same
time.
Leading Auto Focus Technology: Fast, accurate and stable auto focusing technology.
Low Noise and High SNR: Super high SNR image is achieved with low noise CMOS. Advanced 2D/3D
noise reduction technology further reduces the noise while ensuring high image clarity.
Multiple Audio/Video Compression Standards: LAN interface supports H.264/H.265 video compression,
USB3.0 interface supports MJPG, H264, YUY2, NV12, H265; support AAC, MP3 and G.711A audio
compression, 8000, 16000, 32000, 44100, 48000 sampling frequency.
Multiple Network Protocol: Support ONVIF, GB/T28181, RTSP, RTMP protocols; Support RTMP push
mode, easy to be connected to streaming server (Wowza, FMS); Support RTP multicast mode; Support
network full command VISCA control protocol.
Control Interface: RS422 input (compatible with RS485), RS232 input/output, RS232 (cascade connection)
Multiple Control Protocol: Support VISCA, PELCO-D, PELCO-P protocols; Support automatic
identification protocols.
Multiple presets: Up to 255 presets (10 presets via remote control).
Multiple Application: Online-education, Lecture Capture, Webcasting, Video conferencing, Tele-medicine,
Unified Communication, Emergency command and control systems, etc.
2.3 Technical Parameters
Camera Parameter
Optical Zoom
12X
f=3.85 mm～ 43.06 mm ±5%
View Angle
Parallel: 7.59˚（N）～ 80.4˚（W）
Vertical: 4.6˚（N）～ 50.0˚（W）
AV
F1.8 ～ F3.56±5%
Standard Accessories
Optional Accessories
Power adapter
Wireless Remote Control
IR Remote Control
Wall Mount
RS232 Cable
Ceiling Mount
User Manual
USB3.0 Cable
9
Sensor
1/2.5-inch SONY CMOS sensor
Effective Pixels
8.51M megapixel 16：9
Video Format
HDMI video format
4KP@60fps/4KP@50fps/4KP@30fps/4KP@25fps/1080P@60fps/1080P@50fps/1080
I@60fps/1080I@50fps/1080P@30fps/1080P@25fps/720P@60fps/720P@50fps
USB3.0 interface video format
YUY2/NV12:
1920×1080@30/25fps/1280×720@30/25fps/960×540@30/25fps/640×360@30/25fps/
640×480@30/25fps/320×176@30/25fps
MJPEG/H.264/H.265:
3840×2160@30/25fps/1920×1080@30/25fps/1280×720@30/25fps/960×540@30/25fps
/640×360@30/25fps/640×480@30/25fps/320×176@30/25fps
USB3.0 is compatible with USB2.0 video format
YUY2/NV12:
640×360@30/25fps/640×480@30/25fps/320×176@30/25fps
MJPEG/H.264/H265:
3840×2160@30/25fps/1920×1080@30/25fps/1280×720@30/25fps/960×540@30/25fp
s/640×360@30/25fps/640×480@30/25fps/320×176@30/25fps
Minimum
Illumination
0.05Lux (F1.8, AGC ON)
DNR
2D﹠3D DNR
White Balance
Auto / Manual/ One Push/ Specify color temperature
Focus
Auto/Manual/One Push Focus
Exposure Mode
Auto/Manual/Shutter priority/Aperture priority/brightness priority
Aperture
F1.8 ～ F11 CLOSE
Shutter Speed
1/25～1/10000
BLC
ON/OFF
WDR
OFF/ Dynamic level adjustment
Video
Adjustment
Brightness, Color, Saturation, Contrast, Sharpness, B/W mode, Gamma curve
SNR
≥50dB
Input/Output Interface
Video
Interfaces
HDMI, LAN(POE), USB3.0（TypeB compatible with USB2.0）, A-IN, RS232-IN,
RS232-OUT, RS422（compatible with RS485）, Rotary DIP switch, DC12V Power Supply,
Power Switch
Video
Compression
Format
LAN Interface: H.264, H.265
USB 3.0 Interface: MJPG, H264, YUY2, NV12, H265
Audio Input
Interface
Double track 3.5mm linear input
Audio Output
Interface
HDMI, LAN, USB3.0
Audio
Compression
Format
AAC, MP3, G.711A
Network
Interface
10M/100M/1000M Adaptive Ethernet port, support POE power supply, support audio and
video output
Network
Protocols
RTSP, RTMP, ONVIF, GB/T28181; Network VISCA control protocol；
Support remote upgrade, reboot and reset
Control
Interface
RS232-IN, RS232-OUT, RS422 compatible with RS485
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Serial
Communicatio
n protocol
VISCA/Pelco-D/Pelco-P
Baud Rate: 115200/38400/9600/4800/2400
USB
Communicatio
n Protocol
UVC (Video), UAC (Audio)
Power
Interface
HEC3800 outlet (DC12V)
Supply Adapter
AC110V~AC220V to DC12V/2.5A
Input Voltage
DC12V±10%
Input Current
<1A
Power
Consumption
<12W
PTZ Parameter
Pan Rotation
-110°～+110°
Tilt Rotation
-30°～+30°
Pan Control
Speed
0.1°/s～100°/s
Tilt Control
Speed
0.1°/s～70°/s
Preset Speed
Pan: 78.8°/s, Tilt: 31.7°/s
Preset Number
255 presets (10 presets via remote control)
Other Parameter
Stored
Temperature
-10℃～+60℃
Storage
Humidity
20%～95%
Working
Temperature
-10℃～+50℃
Working
Humidity
20%～80%
Dimension
220(L)mm*144mm(W)*159mm(H)
Weight
1.7kg
Application
Indoor
Accessory
Package
Power Supply, RS232 Control Cable, USB 3.0 Cable, IR Remote Control, User Manual
Optional
Accessories
Ceiling / Wall Mount (sold separately)
2.4 Interfaces Instruction
2.4.1 External Interface
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Figure2.5 Wiring Diagram
2.4.2 RS-232 Interface
1）RS-232 Interface Definition
Connection to PC or Camera Controller
Camera
WindowsDB-9
1.DTR
1.DCD
2.DSR
2.RXD
3.TXD
3.TXD
4.GND
4.DTR
5.RXD
5.GND
6.GND
6.DSR
7.IR OUT
7.RTS
8.NC
8.CTS
9.RI
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2）RS-232 Mini-DIN 8-pin Port Definition
3）RS232(DB9) Port Definition
4) VISCA networking as shown below
Camera cascade connection
Camera 1
Camera 2
1.DTR
1.DTR
2.DSR
2.DSR
3.TXD
3.TXD
4.GND
4.GND
5.RXD
5.RXD
6.GND
6.GND
7.IR OUT
7.OPEN
8. NC
8.OPEN
NO.
Port
Definition
1
DTR
Data Terminal Ready
2
DSR
Data Set Ready
3
TXD
Transmit Data
4
GND
Signal Ground
5
RXD
Receive Data
6
GND
Signal Ground
7
IR OUT
IR Commander Signal
8
NC
No Connection
NO.
Port
Definition
1
DCD
Data Carrier Detect
2
RXD
Receive Data
3
TXD
Transmit Data
4
DTR
Data Terminal Ready
5
GND
System Ground
6
DSR
Data Set Ready
7
RTS
Request to Send
8
CTS
Clear to Send
9
RI
Ring Indicator
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3. Application Instruction
3.1 Video Output
3.1.1 Power-On Initial Configuration
The remote control receiving indicator flashes after power on, the pan-tilt turns left to the lowest left to the lowest,
and then turns to the HOME position (both the horizontal and vertical positions are in the middle), while the
movement first shrinks and then stretches. When remote control receiving indicator stops flashing, the
self-checking is completed. After power on and self-checking, the camera will automatically return to the preset 0
position if it’s pre-set.
3.1.2 Video Output
Connect to the video output cable: the user can refer to Figure 1.1 product interfaces.
1) Network output: connect this product and your computer through network cable, then open the browser, enter
the camera IP address (factory default 192.168.5.163) in the address bar, then to the login page and input a user
name and password (factory default are “admin”) ,Finally enter the preview page, and the image comes out.
(Note: If you forget your username, password, IP address, you can manually restore the default by the RESET key
at the bottom of the machine.)
2) HDMI output: Connect the monitor with the corresponding video output interface, then the monitor outputs
image.
3) USB3.0 output: Connect the camera with the computer USB3.0 interface (blue), open the Device Manager to
see whether there is an imaging device and whether the Universal Serial Bus controllers recognize the USB3.0
device. After properly identified, open the software, choose the imaging device, and then it will output the image.
4) USB3.0 compatible with USB2.0 output: Connect the camera with a computer USB2.0 interface (black), open
the Device Manager to see whether there is an imaging device and whether the Universal Serial Bus controllers
recognize USB3.0/USB2.0 device. After properly identified, open the software, choose the imaging device, and
then it will output the image.
3.2 Remote Control
3.2.1 Match Code for Wireless Remote Control
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One to One Code Matching:
Press the "set" and "*" keys combined for 3 seconds, LED indicator starts flashing. Camera
receive the signal and power on, LED indicator will go off if code matching successfully.
The camera can be controlled by this wireless remote control only after one to one code
pairing. Otherwise please clear the code matching of this remote control, or use other remote
control to pair with the camera again.
If one to one code matching failed, the red LED light flashes for 20 seconds and then goes
off, camera will stop code match and turn on sleep mode; Press any key to wake up the
camera and re-match code.
Note: After code matching successfully, please select the camera address to control it.
Clear Code:
Press the "set" and "*" keys combined for 3 seconds, LED indicator starts flashing. Camera
will power off and on, the LED indicator will go off if clear code successfully.
Sleep Mode and Wake Up:
Press any key to wake up the camera from sleep mode.
3.2.2 Keys Introduction for IR Remote Control
1) In this manual, “press the key” means a click rather than a long-press, and a special note will be given if a
long-press for more than one second is required.
2) When a key-combination is required, do it in sequence. For example, 【*】+【#】+【F1】 means press 【*】
first, then press 【#】, then press 【F1】.
1. Standby Key
The camera enters standby mode if long press 3s on standby key;
Long press 3s again on the standby key, the camera will self-check again and return to HOME position (If preset 0
position is set, the camera will return to preset 0 position).
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2. Camera Selection
Select the camera address to control.
3. Focus Control
Auto: auto focus mode
Manual: manual focus mode
Focus + (near):Press【FOCUS +】 key (Valid only in
manual focus mode)
Focus - (far): Press【FOCUS -】 key (Valid only in
manual focus mode)
Press and hold the keys: focusing action will continue
until the key is released.
4. Zoom Control
ZOOM +: press【ZOOM +】key to zoom in
ZOOM - : press 【ZOOM -】key to zoom out
Press and hold the keys: focusing action will continue
until the key is released.
5. Set and Clear Presets
Set Preset: press 【SET PRESET】 button, and then
press the number key 0-9 to set preset positions.
Note: 10 presets via remote control.
Call Preset: Press a number key 0-9 directly to call a
preset position.
Clear Preset: press 【CLEAR PRESET】 button, and
then press the number key 0-9 to clear preset positions.
Note : press the【#】 key three times continually to
clear all presets.
16
6. Pan/Tilt Control
Up: press Down: press
Left: press Right: press
Back to middle position: press“【HOME】”
Press and hold the up/down/left/right key, the pan/tilt
movements will move from slow to fast, until it gets to
the endpoint. It will stop as soon as the key is released.
7. Menu Setting
【MENU】: Open / close the OSD menu
【HOME】: Camera lens back to the middle position;
Confirm button; Enter next menu
【↑】【↓】：Choose item
【←】【→】：Modify values
【BLC ON/OFF】：Turn on or off the back light
compensation
8. Camera Remote Control Address Setting
【*】+【＃】+【F1】:Camera Address No.1
【*】+【＃】+【F2】:Camera Address No. 2
【*】+【＃】+【F3】:Camera Address No. 3
【*】+【＃】+【F4】:Camera Address No. 4
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9. Key Combination
1) 【#】+【#】+【#】: Clear all presets
2) 【*】+【#】+【6】: Restore factory defaults
3) 【*】+【#】+【3】: Menu set to Chinese
4) 【*】+【#】+【4】: Menu set to English
5) 【*】+【#】+【9】: Flip switch
6) 【*】+【#】+Auto: Enter aging mode
7) 【#】+【*】+Auto: Exit aging mode
8) 【*】+【#】+Manual: Restore the default user name,
password, and IP address
9) 【#】+【#】+【0】: Switch the video format to 4KP60
10)【#】+【#】+【1】: Switch the video format to 4KP50
11)【#】+【#】+【2】: Switch the video format to 4KP30
12)【#】+【#】+【3】:Switch the video format to 4KP25
13)【#】+【#】+【4】: Switch the video format to 1080P60
14)【#】+【#】+【5】:Switch the video format to 1080P50
15)【#】+【#】+【6】: Switch the video format to 1080I60
16)【#】+【#】+【7】: Switch the video format to 1080I50
17)【#】+【#】+【8】: Switch the video format to 1080P30
18)【#】+【#】+【9】:Switch the video format to 1080P25
3.3 Menu Introduction
3.3.1 Main Menu
In normal working mode, press 【MENU】 key to display the menu, using scroll arrow to point at or highlight the
selected items.
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Language: Language setting, Chinese / English
Setup: System parameter setting
Camera: Camera parameter setting
P/T/Z: Enter into sub menu
Version: Enter into sub menu
Restore Default: Enter into reset setting, select YES or NO to confirm
[↑↓] Select: For selecting menu
[← →] Change Value: For modifying parameters
[MENU] Back: Press [Menu] to return
[Home] OK: Press [Home] to confirm
3.3.2 System Setting
Move the pointer to the (Setup) in the Main Menu, click the【HOME】key and enter into the (System Setting) as
shown below,
SETUP
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Protocol Auto
Visca Address 1
Visca Address Fix OFF
PELCO-P Address 1
PELCO-D Address 1
Baudrate 9600
Auto Filp OFF
[↑↓]Select [← →]Change Value
[Menu]Back
[↑↓]选择 [← →]修改
[菜单]返回
MENU
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Language English
（Setup）
（Camera）
（P/T/Z）
（Video Format）
（Version）
（Restore Default）
[↑↓]Select[← →]Change Value
[Menu]Back [Home]OK
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Protocol: VISCA/Pelco-P/Pelco-D/Auto
Visca Address: VISCA=1~7 Pelco-P=1~255 Pelco-D=1~255
Baudrate: 2400/4800/9600/115200
Visca Address Fix: On/Off
Auto Filp: On/Off
3.3.3 Camera Setting
Move the pointer to the (CAMERA) in the Main Menu, click the 【HOME】key and enter the (CAMERA) as
follow,
Exposure: Enter into Exposure setting
Color: Enter into color setting
Image: Enter into image setting
Focus: Enter into focus setting
Noise Reduction: Enter into noise reduction
1）Exposure Setting
Move the pointer to the (EXPOSURE) in the Main Menu, click the【HOME】key and enter into the (Exposure sub
menu) as shown below,
CAMERA
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
（Exposure）
（Color）
（Image）
（Focus）
（Noise Reduction）
Style Default
[↑↓]Select [← →]Change Value
[Menu]Back [Home]OK
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Mode: Auto, Manual, Shutter priority, Iris priority and Brightness priority.
EV: On/Off (only available in auto mode)
Compensation Level: -7~7 (only available in auto mode when EV is ON)
BLC: ON/OFF for options (only available in auto mode)
Dynamic Range: 1~8, close
Anti-Flicker: OFF/50Hz/60Hz for options (only available in Auto/Iris priority/Brightness priority modes)
Gain limit: 0~15(only available in Auto/ Iris priority /Brightness priority mode)
WDR: Off, 1~8
ShutterPriority:1/25,1/30,1/50,1/60,1/90,1/100,1/120,1/180,1/250,1/350,1/500,1/1000,1/2000,1/3000,1/4000,1/60
00, 1/10000 (only available in Manual and Shutter priority mode)
IRIS Priority: OFF, F11.0, F9.6, F8.0, F6.8, F5.6, F4.8, F4.0, F3.4, F2.8, F2.4, F2.0, F1.8(only available in
Manual and Iris priority mode)
Brightness: 0~23 (only available in Brightness priority mode)
2）Color
Move the pointer to the (COLOR) in the Main Menu, click the【HOME】and enter the (COLOR sub menu) as
follow,
WB Mode: Auto, Manual, One Push, 3000K, 3500K, 4000K, 4500K, 5000K, 5500K, 6000K, 6500K,7000K
COLOR
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
WB Mode Auto
RG Tuning -10
BG Tuning -10
Saturation 100%
Hue 7
AWB Sensitivity High
[↑↓]Select [← →]Change Value
[Menu]Back
EXPOSURE
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Mode Auto
EV OFF
BLC OFF
Flicker 50Hz
G.Limit 6
DRC 关闭
[↑↓]Select [← →]Change Value
[Menu]Back
21
Saturation: 60%,70%,80%,90%,100%,110%,120%,130%,140%,150%,160%,170%,180%,190%,200%
Red fine-tuning: -10~10 (only available in automatic mode)
Blue fine-tunable: -10~10 (only available in automatic mode)
RED GAIN: 0~255(only available in Manual mode)
BLUE GAIN: 0~255(only available in Manual mode)
AWB Sensitivity: high/middle/low
Chroma: 0~14
3) Image
Move the pointer to the (IMAGE) in the Menu, click the【HOME】and enter into the (IMAGE sub menu) as follow,
Brightness: 0~14
Contrast: 0~14
Sharpness: 0~15
Flip-H: On/Off
Flip-V: On/Off
B&W Mode: color, black/white
Gamma: Default/0.45/0.50/0.55/0.63
DCI: Dynamic Contrast: Off/1～8
Minimum Illumination: On/Off
4）Focus
Move the pointer to the (FOCUS) in the Menu, click the【HOME】and enter the (FOCUS) as follow,
IMAGE
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Brightness 7
Contrast 7
Sharpness 6
Flip-H OFF
Flip-V OFF
B&W-Mode Color
Gamma Default
DZoom OFF
DCI Close
Low-Light Mode Close
[↑↓]Select [← →]Change Value
[Menu]Back
22
Focus Mode: Auto/manual
AF-Zone: Up/middle/down
AF-Sensitivity: High/middle/low
5）Noise Reduction
Move the pointer to the (NOISE REDUCTION) in the Menu, click the【HOME】and enter the (NOISE
REDUCTION) as follow,
2D Noise Reduction: Auto, close, 1~7
3D Noise Reduction: Close, 1~8
Dynamic Hot Pixel: Close, 1~5
3.3.4 P/T/Z
Move the pointer to the (P/T/Z) in the Main Menu, click the【HOME】and enter the (P/T/Z) as follow,
NOISE REDUCTION
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
NR-2D 3
NR-3D 3
Dynamic Hot Pixel 3
[↑↓]Select [← →]Change Value
[Menu]Back
FOCUS
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Focus Mode Auto
AF-Zone Center
AF-Sensitivity Low
[↑↓]Select [← →]Change Value
[Menu]Back
23
Depth of Field: Only effective for the remote controller, On/ Off;
(When zooming in, the PT control speed by remoter will become slow)
Zoom Speed: Set the zoom speed for the remote controller, 1~8
Image Freezing: On/Off
Accelerating Curve: Fast/Slow
3.3.5 Video Format
Move the pointer to the (Video Format) in the Menu, click the【HOME】and enter the (Video Format) as follow,
Note: Exit menu after modifying parameter to save it after powered off
3.3.6 Version
Move the pointer to the (VERSION) in the Main Menu, click the【HOME】and enter the (VERSION) as follow,
VIDEO FORMAT
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
4KP60 4KP50
4KP30 4KP25
1080P60 1080P50
1080I60 1080I50
720P60 720P50
[↑↓]Select
[Menu]Back [Home]OK
P/T/Z
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Speed by zoom ON
Zoom speed 5
Image Freezing OFF
Acc Curve Slow
[↑↓]Select [← →]Change Value
[Menu]Back
24
MCU Version: Display MCU version information
Camera Version: Display camera version information
AF Version: Display the focus version information
3.3.7 Restore Default
Move the pointer to the (RESTORE DEFAULT) in the Main Menu, click the【HOME】and enter the (RESTORE
DEFAULT) as follow,
Restore default: YES/NO. Color style and video format cannot be restored to factory default
Note: If the address of former remoter is not 1 but another one from 2, 3, 4, the corresponding camera
address will restore to 1 when all parameters or system parameters are restored. User should change the
remoter address to be 1 (press No.1 according to the camera so to get normal operation)
4.Network Connection
4.1 Connection Mode
Direct connection: Connect the camera directly to the computer by using an ethernet cable.
Internet connection mode: Connect the camera and computer to a router or switch and access via the local area
network (LAN).
Note: Ensure power and network connections are secured to prevent video issues caused by poor connection
quality.
RESTORE DEFAULT
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
Restore Default? NO
[↑↓]Select [← →]Change Value
[Menu]Back [Home]OK
VERSION
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
MCU Version 3.1.0 2019-11-23
Camera Version 1.0.0 2019-12-4
AF Version 1.0.0 2019-08-20
[Menu]Back
25
The computer must be on the same subnet as the camera to connect successfully. The device will not be accessible
otherwise. The camera default IP address is 192.168.5.163, therefore the computer must be connected to the
192.168.5.x subnet.
To connect to the camera open the Local Area Connection Properties on the computer.
For Windows users right-click on the internet connection in the lower right corner of the desktop.
Select “Open Network & Internet Settings.”
Select “Change Adapter Options.”
Right-click on your connection (Wi-Fi or Ethernet) and select “Properties.”
Select “Internet protocol version 4 (TCP/IPv4)” as shown below and click “Properties.”
For the following steps refer to the diagram below.
Click on the bubble for “Use the following IP address”
In the IP address field enter a non-conflicting IP address on the same subnet as the camera. If there is another
device with the same IP address you will not be able to connect. In the example below we are using 192.168.5.200
In the Subnet mask field enter 255.255.255.0
In the Default gateway field type 192.168.5.1
You can leave the DNS fields blank.
Click OK to apply your settings.
NOTE: When you are finished configuring the camera you will need to return to this screen and click the bubbles
for “Obtain an IP address automatically” and “Obtain DNS server automatically” to restore internet
connectivity to your computer. Also make sure to reconnect any ethernet cables you may have unplugged.
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4.2 Web Browser Login
4.2.1 Web Client
1）Web Client Login
Enter 192.168.5.163 in the address bar of your internet browser and click Enter. If logged in as administrator
(Default Username/Password: admin), users can preview, playback, and configure in the Web Client. If logged in
as a normal user (Default Username/Password:user1 or user2), users can only preview and playback with no
options for configuration.
2）Download/Install Plug in
The first time you connect to the camera you will receive a prompt to allow the Flash player to run. This is
required to display the image in your web browser.
4.2.2 Preview
After successful login into the management interface, it enters the video preview interface. In the preview screen,
users can control PTZ, zoom, focus, video capture, sound, focus, full screen and set the preset position, run, delete
and other operations.
You can record the video and save it on SD Card when SD Card built-in. Video can be saved on the Computer at
Local.
1) Login as administrator
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Default username/password: admin
PTZ control can be carried out, zoom, focus, video capture, sound, zoom, full screen and set the preset position,
run, and delete; you can preview, playback, configuration, logoff.
2) Login as normal user
Default username/password: user1 or user2
PTZ control can be carried out, zoom, focus, video capture, sound, zoom, full screen and set the preset position,
run, and delete; you can preview, playback and logout.
NOTE: There are no configuration rights for normal user login.
4.2.3 Playback
1) Playback video files
First, please record, snapshot and save the file when previewing. Click "Playback" to enter recording file and
picture files playback page, and then select the file "Video File" and click Search, and search out the video file,
click Play to play the video file.
2) Playback picture files
First, please record, snapshot and save the file when previewing. Click "Playback" to enter recording file and
picture files playback page, and then select the file "Image File" and click Search, and search out the video file,
click Play to play the image file.
The default storage directory of local video/capture files is D:\MyIPCam\
4.2.4 Configuration
Click G to enter into the device parameters setting page
There are the following options: Local configuration, audio configuration, video configuration, network
configuration, PTZ configuration, internet access configuration, system configuration, detailed description. See the
following table.
Menu
Explanation
Local
configure
Including video preview mode, record video packing time, record video storage route settings etc.
Audio
configure
Including audio compressing format, sampling frequency, sampling precision, compressing code
rate settings etc.
Video
configure
Including video encoding, video parameters, character-overlapping, character size, video output
setting etc.
Network
configure
Including basic parameters, Ethernet, DNS, GB28181, wireless network setting etc.
System
configure
Including equipment property, system time, user management, version update, reset, reboot device
settings etc.
1) Local configuration
Video Preview Mode: user can choose real-time priority or fluency priority: The delay will be small when under
real time priority mode and fluency will be good when under fluency priority mode. Setting based on the user need
(Default value: real time normal (2), real time best (1), fluency normal (3), fluency good (4) and fluency best (5))
Recording packing time (minute): Set recording video packing time (default is 10, range from 1~120 minutes)
Recording file packaging format type: set the video file packaging format type (default MP4, TS optional)
Recording/Snapshot file storage route: Set local recording video/snapshot file storage route. (Default
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D:\MyIPCam\)
Click the Save button to make settings effective.
2) Audio Configuration
Switch: Choose to enable the audio or not.
Compressing Format: Set audio compressing format and the device will reboot automatically after change
(default MP3, AAC, G.711A optional)
Sampling Frequency: Set sampling frequency and the device will reboot automatically after change (default
44100, 8000, 16000, 32000 and 48000 optional, G.711A default 8000)
Sampling Precision: Set sampling precision (default 16bits)
Compressing Code Rate: Set audio compressing code rate (default 64bits, 32, 48, 96, 128bits optional)
Input Volume: Set the input volume (default 2, 1-10 optional)
Click “Save”, it will remind” Enable has changed. Restart the device to take effect after the success of the save.”,
then please reboot the camera to make new setting effect.
4.2.5 Video Configuration
1) Video Encoding
Code stream: Stream: Different video output mode setting, use different streams. (Main stream, secondary
stream)
Compression Format: Set the video compression format, save and reboot to take it effect (main / secondary
stream default: H.264, H.265 optional)
Profile: Set Profile mode (default HP, BP, MP optional）
Video Size: Set video image resolution, save and reboot to take it effect (main stream default 1920*1080
3840*2160, 2592*1944,2304*1296, 1920*1080,1280*720 optional; default secondary stream 320*180，
640*360,320*240,640*480,320*180,1280*720 optional )
Stream Rate control: Set rate control mode, save and reboot to take it effect (main / secondary stream default
variable bit rate, fixed rate is for option).
Image Quality: Set the image quality, image quality can be changed only when rate control is variable bit rate,
(main stream defaulted is better, secondary stream default is not good, there are best, better, good, bad, worse,
worst for options).
Rate (Kb / s): Set the video bit rate (main stream default 8192b/s, 64-40960Kb/s optional; secondary stream
default 512Kb/s, 64-40960Kb/s optional).
Frame rate (F/S): Set the video frame rate (main/ secondary stream default 25F/S, main stream 5-60F/S optional,
secondary stream 5-30F/S optional).
Key frame interval: Set the key frame interval (main / secondary stream default 100, main stream 1-300F optional.
secondary stream 1-150F optional).
Stream Name: When streaming via rtsp or rtmp, user can modify stream name. Main Stream (live/av0), secondary
stream (live/av1)
Click the "Save" button to display the "saved successfully" message, then settings take effect.
2) Stream Release
Switch: To turn on/off the main / secondary stream.
Protocol: primary / secondary stream applies RTMP protocol.
Host Port: server port number (default 1935, 0-65535 optional)
Host Address: server IP addresses (default 192.168.5.11)
Stream Name: choose a different stream name (live / av0, live / av1 optional).
User: Set the username.
Password: Set the password.
Click on the "Save" button to display the "Save successful" message, then settings take effect.
Method of obtaining RTSP: RTSP: // device IP address: 554 / live / av0 (av0 main stream; av1 secondary stream)
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2) Stream Release
Switch: To turn on/off the main / secondary stream.
Protocol: primary / secondary stream applies RTMP protocol.
Host Port: server port number (default 1935, 0-65535 optional)
Host Address: server IP addresses (default 192.168.5.11)
Stream Name: choose a different stream name (live / av0, live / av1 optional).
User: Set the username.
Password: Set the password.
Click on the "Save" button to display the "Save successful" message, then settings take effect.
Method of obtaining RTSP: RTSP: // device IP address: 554 / live / av0 (av0 mainstream; av1 secondary stream)
3) RTP Broadcasting
Main/Sub Stream: On/off
Protocol: RTP or TS
Address: Default 224.1.2.3. It can be edited.
Port: Main Stream Default Port: 4000, Sub Stream Default Port: 4002
Visit: Address comes up after setting. Eg ; rtp: //224.1.2.3:4000; udp: //@224.1.2.3:4000
3)Video Parameters
a. Focus: Focus mode, focus range, focus sensitivity can be set.
Focus Mode: set the focus mode (the default auto, manual optional)
Focus range: set the focus range (the default middle, the upper and lower optional)
Focus Sensitivity: Set the focus sensitivity (default is low, high, medium optional)
b. Exposure: Exposure mode, exposure compensation, back light compensation, anti-flicker, gain limit, wide
dynamic, shutter speed, aperture value and brightness can be set.
Exposure Mode: Set the exposure mode (the default automatic, manual, shutter priority, aperture priority,
Brightness priority optional)
Exposure compensation: Exposure compensation setting is active when it is auto status (default is off).
Exposure compensation value: Set the exposure compensation value, valid when it is set for auto (default 0, -7 to
7 optional).
BLC: Set back light compensation, valid when it is auto status (default is off).
Anti-flicker: Set up anti-flicker mode, valid when status of automatic, aperture or brightness priority (default
50Hz, closed, 60Hz optional).
Gain limit: set the gain limits, auto, active when it is status of aperture or brightness priority (default 4, 0-15
optional).
Dynamic range: Set the dynamic range (default 4, 1-8 optional).
Shutter speed: Active when it is status of manual or shutter-priority (default 1/100，
1/25,1/30,1/50,1/60,1/90,1/100,1/120,1/180,1/250,1/350,1/500,1/1000,1/2000,1/3000,1/4000,1/6000,1/10000
optional).
Aperture value: Set the aperture value, active when it is status of manual or aperture-priority(default F1.8, closed
F11, F9.6, F8.0, F6.8, F5.6, F4.8, F4.0, F3.4, F2.8, F2.4, F2.0, F1.8 optional).
Brightness: Set the brightness value, active when it is a state of brightness priority (default 7, 0-23 optional).
c. Color: White balance, saturation, color, white balance, sensitivity, color temperature, gain red and blue
gain can be set.
White balance modes: Set the white balance mode (the default automatic, 3000K, 3500K, 4000K, 4500K, 5000K,
5500K, 6500K, 7000K manual, One-push optional).
Note: Click the “Correction” button when selected the One-push white balance mode.
Red fine-tuning: default -10~10 (only available in automatic mode)
Blue fine-tunable: default -10~10 (only available in automatic mode)
Saturation: Set the saturation (default 60%, 70%, 80%, 90%, 100%, 110%, 120%, 130%, 140%, 150%, 160%,
170%, 180%, 190%, 200% optional).
Auto white balance Sensitivity: Sensitivity Auto white balance settings (default is low, high, medium optional).
Chroma: Set the chroma (default 7, 0-14 optional).
White balance sensitivity: Set the white balance sensitivity (Default setting: High, with low, middle for options)
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Red Gain: Set the red gain, effective when it is manual (default 145, 0-255 optional).
Blue Gain: Sets the Blue gain, effective when it is manual (default 56, 0-255 optional).
d. Image: Brightness, contrast, sharpness, black and white mode, the gamma curve, Horizontal Flip and
Vertical Flip can be set.
Brightness: Set the brightness (default 7, 0-14 optional).
Contrast: set the contrast (default 7, 0-14 optional).
Sharpness: Set the sharpness value (default 6, 0-15 optional).
Black and white mode: Set black and white mode (default color, black/white optional).
Gamma: Gamma value setting (default, 0.45, 0.50, 0.55, 0.63 optional).
Dynamic Contrast: set the dynamic contrast (default off, 1～8 optional)
Flip Horizontal: Set Flip Horizontal (default Off, On optional).
Flip Vertical: Set vertical flip (default Off, On optional).
Electronic zoom: set the electronic zoom (default Off, On optional)
e. Noise Reduction: 2D noise reduction, 3D noise reduction and dynamic dead pixel correction available.
2D Noise Reduction: Set 2D noise reduction level (default 3, Auto, 1-7 and Off optional).
3D Noise Reduction: Set 3D noise reduction level (default 5, 1-8 and Off optional).
Dynamic dead pixel correction: Set Dynamic dead pixel correction (default Off, 1-5 optional).
Note: Click “Refresh” to make revision of any video parameters of a, b, c, d, e effective.
4) Character-Overlapping
Display date and time: Set whether to display the time and date (default display).
Display Title: Set whether to display the title (default display).
Font Color of Time: Set font color of time and date (default white, black, yellow, red, and blue optional).
Font Color of Title: Set font color of title (default white, black, yellow, red, and blue optional).
Moving characters: Set the display position of moving date, time and title, click on the "up, down, left, right"
buttons to move the corresponding character position.
Title Content: Set title content (default CAMERA1).
Time Content: Set time content (default 1970/01/10 05:36:00)
Click on the "Save" button and display the "Save successful" message, then valid
5) Character Size
Main stream character size: Set the character size of the display, the device will restart
Automatically after changed and saved (default 48, 28-200 optional)
Secondary stream character size: Set the character size of the display, the device will restart automatically after
changed and saved (default 48, 28-200 optional)
Click on the "Save" button to display "Parameter saved successfully" message, set to take effect
6) Video output
Output format: 3840x2160P60, 3840x2160P50, 3840x2160P30, 3840x2160P25
1080P60, 1080P50, 1080P30, 1080P25, 1080I60, 1080I50, 720P60, 720P50
Click on the "Save" button, it will be valid when display "Save successful".
4.2.6 Network Configuration
1) Network port
Data port: set the data port, the device will restart automatically after changed (default 3000, 0-65535 optional)
Web Port: Set Web port, the device will restart automatically after changed (default is 80, 0-65535 is optional)
Onvif Port: Set Onvif port, the device will restart automatically after changed (default 2000, 0-65535 optional)
31
Soap Port: Set Soap port (default 1936, 0-65535 optional)
RTMP Port: Set RTMP port (default 1935, 0-65535 optional)
RTSP Port: Set RTSP port, the device will restart automatically after changed (default 554, 0-65535 optional).
Visca Port: Set Visca port, the device will restart automatically after changed (default 3001,0-65535 optional).
Click on the "Save" button, it will be valid when display "Save successful".
RTSP Obtaining method: rtsp: // device IP address: 554 / live / av0 (av0 main stream; av1 secondary stream)
RTMP Obtaining method: rtmp: // device IP address: 1935 / live / av0 (av0 main stream; av1 secondary stream)
2) Ethernet parameters
DHCP: Enable or disable obtain IP automatically can be set. Save changes and reboot the device to takes effect
(default: OFF)
IP Address: Set the IP address, save changes and reboot the device to takes effect (default 192.168.5.163). Note:
This IP address is the same with the one used to login Web page.
Subnet Mask: Set the subnet mask (default 255.255.5.0).
Default Gateway: Set the default gateway (default 0.0.0.0).
Physical Address: Set the physical address (the parameter is read-only but cannot be modified).
Click on the "Save" button, it will be valid when display "Save successful". (Note: To prevent IP conflicts When
modify)
3) DNS parameters
Preferred DNS server: set the preferred DNS server. (Default 0.0.0.0).
Alternate DNS server: Alternate DNS server settings. (Default 0.0.0.0).
Click on the "Save" button, it will be valid when display "Save successful".
4) GB28181
Switch: set whether open GB28181, can check
Time Synchronization: whether synchronization time is set, you can check
Stream Type: stream type setting (the default main stream, secondary stream optional)
Sign effective time (in seconds): 3600 Range 5-65535
Heartbeat time (seconds): 60 Range 1-65535
Register ID: 34020000001320000001
Register Username: IPC
Register Password: 12345678
Equipment ownership: Users can add their own
Administrative regions: Users can add their own
Alarm Zone: Users can add their own
Equipment installation address: Users can add their own
Local SIP Port: 5060 Range 0-65535
GB28181 Server Address: IP address of the computer
Server SIP Port: 5060 Range 0-65535
Server ID: 34020000002000000001
Click on the "Save" button, it will be valid when display "Save successful".
4.2.7 System Configuration
1) Device Properties
Device Name: Set the device name (the default Camera1, user can add their own).
Device ID: Set the device ID (default 1, Read-Only).
System Language: Set the system language (default Simplified Chinese, English optional). Need to re-login after
modify and save the setting.
Click on the "Save" button, it will be valid when display "Save successful".
32
2) System Time
Date Format: Set the date format (YYYY-MM-DD default That year - month - day, MM-DD-YYYY namely
Month - Day - Year, DD-MM-YYYY date - month - year Optional).
Date separator: set the date separator (default '/','.','-' Optional).
Time Zone: Set the time zone (default East eight districts, other time zones optional).
Time Type: Set the time types (default 24 hours, optional 12 hours).
Time setting: Set time mode (to choose the computer time synchronization, NTP server time synchronization, or
set manually).
Computer Time: Set the computer synchronization valid.
Update interval: Set the NTP server automatic updated time interval. Valid after setting NTP server
synchronization (default one day, 2-10 days Optional).
NTP server address or domain name: Set NTP server address or domain name (default time.nits.gov). Valid after
setting NTP server synchronization.
NTP Server Port: Sets the NTP server port (default 123).Valid after setting NTP server synchronization.
Set the time manually, Effective when set manually.
Click on the "Save" button, it will be valid when display "Save successful".
3) User Management
Select users: Set the user type (the default administrator, Common User 1, Common User 2 optional)
Username: set the username (Select User Administrator default admin; select a common user1 default user1; to
select a common user 2 default user2; user can modify their own)
Password: Set a password (Select User Administrator default admin; select a common user1 default user1; to select
a common user 2 default user2; user can modify their own).
Password confirmation: Confirm the input passwords are the same or not.
Click on the "Save" button to display the "Save successfully" message, then the set is to take effect.
Please note the case-sensitivity of the username and password.
If login page by a common user’s name and password, one does not have configuration privileges but can only
operate to preview, playback, logout.
4) Version upgrade
Users only read the version information above which is consistent with the menu version but cannot modify.
Different types of the machine have different information.
Update file: Click "Browse ..." installation, to select the upgrade file in the pop-up window.
Click on the "Upgrade" button, the upgrade dialog will appear, the device will reboot automatically after update
successfully.
(Note: Make sure the power and network are kept connected during the process, or the upgrade will fail)
Note: After the version upgrade is complete, you need to restore factory defaults; a. through web to restore the
factory default configuration; b. through the recovery menu; c. remote control shortcut * # 6;
Choose one of the above three ways. The IP account and password of mode a are also restored to default.
5) Restore factory setting
Click on pop-up "Restore Factory Defaults" button and choose “yes” or “no”, then the device will restart
automatically and restore factory setting.
6) Reboot
Click on the pop-up "Reboot" button and choose “yes” or “no”, then the device will restart automatically.
4.2.8 Logout
Point "Logout" pop-up "Confirmation" dialog; select "Yes" or "No", choose “Yes” to exit the current page and
return to the user login interface again.
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5. Serial Port Communication and Control
The camera could be controlled through RS232/RS485 interface; RS232C serial parameter are as follows:
Baud rate: 2400/4800/9600/115200 bits / sec; Start bit: 1; data bits: 8; Stop bit: 1; Parity: None.
After power on, the camera first goes left, then back to the middle position. Self-test is finished after the zoom
moved to the farthest and then back to the nearest position. If the camera saved 0 preset before, it will be back to
that position after initialization. At this point, the user can control the camera by the serial commands.
5.1 VISCA Protocol List
5.1.1 VISCA Protocol Return Command
Ack/Completion Message
Command packet
Note
ACK
z0 41 FF
Returned when the command is accepted.
Completion
z0 51 FF
Returned when the command has been executed.
z = camera address + 8
Error Messages
Command packet
Note
Syntax Error
z0 60 02 FF
Returned when the command format is different or when a command
with illegal command parameters is accepted
Command Not Executable
z0 61 41 FF
Returned when a command cannot be executed due to current
conditions. For example, when commands controlling the focus
manually are received during auto focus.
5.1.2 VISCA Protocol Control Command
Command
Function
Command packet
Note
AddressSet
Broadcast
88 30 0p FF
p：Address setting
IF_Clear
Broadcast
88 01 00 01 FF
I/F Clear
CommandCancel
8x 21 FF
CAM_Power
On
8x 01 04 00 02 FF
Power ON/OFF
Off
8x 01 04 00 03 FF
CAM_Zoom
Stop
8x 01 04 07 00 FF
Tele(Standard)
8x 01 04 07 02 FF
Wide(Standard)
8x 01 04 07 03 FF
Tele(Variable)
8x 01 04 07 2p FF
p = 0(low) - F(high)
Wide(Variable)
8x 01 04 07 3p FF
Direct
8x 01 04 47 0p 0q 0r 0s FF
pqrs: Zoom Position
CAM _Focus
Stop
8x 01 04 08 00 FF
Far(Standard)
8x 01 04 08 02 FF
Near(Standard)
8x 01 04 08 03 FF
Far(Variable)
8x 01 04 08 2p FF
p = 0(low) - F(high)
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Command
Function
Command packet
Note
Near (Variable)
8x 01 04 08 3p FF
Direct
8x 01 04 48 0p 0q 0r 0s FF
pqrs: Focus Position
Auto Focus
8x 01 04 38 02 FF
Manual Focus
8x 01 04 38 03 FF
One Push mode
8x 01 04 38 04 FF
CAM _Zoom Focus
Direct
8x 01 04 47 0p 0q 0r 0s
0t 0u 0v 0w FF
pqrs: Zoom Position
tuvw: Focus Position
CAM_WB
Auto
8x 01 04 35 00 FF
3000K
8x 01 04 35 01 FF
4000k
8x 01 04 35 02 FF
One Push mode
8x 01 04 35 03 FF
5000k
8x 01 04 35 04 FF
Manual
8x 01 04 35 05 FF
6500k
8x 01 04 35 06 FF
3500K
8x 01 04 35 07 FF
4500K
8x 01 04 35 08 FF
5500K
8x 01 04 35 09 FF
6000K
8x 01 04 35 0A FF
7000K
8x 01 04 35 0B FF
CAM _RGain
Reset
8x 01 04 03 00 FF
Manual Control of R Gain
Up
8x 01 04 03 02 FF
Down
8x 01 04 03 03 FF
Direct
8x 01 04 43 00 00 0p 0q FF
pq: R Gain
CAM_ Bgain
Reset
8x 01 04 04 00 FF
Manual Control of B Gain
Up
8x 01 04 04 02 FF
Down
8x 01 04 04 03 FF
Direct
8x 01 04 44 00 00 0p 0q FF
pq: B Gain
CAM_AE
Full Auto
8x 01 04 39 00 FF
Automatic Exposure mode
Manual
8x 01 04 39 03 FF
Manual Control mode
Shutter priority
8x 01 04 39 0A FF
Shutter Priority Automatic Exposure mode
Iris priority
8x 01 04 39 0B FF
Iris Priority Automatic Exposure mode
Bright
8x 01 04 39 0D FF
Bright mode
CAM_Shutter
Reset
8x 01 04 0A 00 FF
Shutter Setting
Up
8x 01 04 0A 02 FF
Down
8x 01 04 0A 03 FF
Direct
8x 01 04 4A 00 00 0p 0q FF
pq: Shutter Position
CAM_Iris
Reset
8x 01 04 0B 00 FF
Iris Setting
Up
8x 01 04 0B 02 FF
Down
8x 01 04 0B 03 FF
Direct
8x 01 04 4B 00 00 0p 0q FF
pq: Iris Position
CAM_Gain Limit
Gain Limit
8x 01 04 2C 0p FF
p: Gain Positon
CAM_Bright
Reset
8x 01 04 0D 00 FF
Bright Setting
Up
8x 01 04 0D 02 FF
Down
8x 01 04 0D 03 FF
Direct
8x 01 04 4D 00 00 0p 0q FF
pq: Bright Positon
CAM_ExpComp
On
8x 01 04 3E 02 FF
Exposure Compensation ON/OFF
35
Command
Function
Command packet
Note
Off
8x 01 04 3E 03 FF
Reset
8x 01 04 0E 00 FF
Exposure Compensation Amount Setting
Up
8x 01 04 0E 02 FF
Down
8x 01 04 0E 03 FF
Direct
8x 01 04 4E 00 00 0p 0q FF
pq: ExpComp Position
CAM_Back Light
On
8x 01 04 33 02 FF
Back Light
Compensation
Off
8x 01 04 33 03 FF
CAM_WDRStrength
Reset
8x 01 04 21 00 FF
WDR Level Setting
Up
8x 01 04 21 02 FF
Down
8x 01 04 21 03 FF
Direct
8x 01 04 51 00 00 00 0p FF
p: WDR Level Positon
CAM_NR（2D）
8x 01 04 53 0p FF
P=0-7 0:OFF
CAM_NR（3D）
8x 01 04 54 0p FF
P=0-8 0:OFF
CAM_Gamma
8x 01 04 5B 0p FF
p = 0 – 4 0：Default 1：0.45 2：0.50
3：0.55 4：0.63
CAM_Flicker
OFF
8x 01 04 23 00 FF
OFF
50HZ
8x 01 04 23 01 FF
50HZ
60HZ
8x 01 04 23 02 FF
60HZ
CAM_Aperture
Reset
8x 01 04 02 00 FF
Aperture Control
Up
8x 01 04 02 02 FF
Down
8x 01 04 02 03 FF
Direct
8x 01 04 42 00 00 0p 0q FF
pq: Aperture Gain
CAM_Memory
Reset
8x 01 04 3F 00 pq FF
pq: Memory Number(=0 to 254)
Corresponds to 0 to 9 on the Remote
Commander
Set
8x 01 04 3F 01 pq FF
Recall
8x 01 04 3F 02 pq FF
CAM_LR_Reverse
On
8x 01 04 61 02 FF
Image Flip Horizontal ON/OFF
Off
8x 01 04 61 03 FF
CAM_PictureFlip
On
8x 01 04 66 02 FF
Image Flip Vertical ON/OFF
Off
8x 01 04 66 03 FF
CAM_ColorSaturation
Direct
8x 01 04 49 00 00 00 0p FF
P=0-E
0:60% 1:70% 2:80% 3:90% 4:100%
5:110% 6:120% 7:130% 8:140%
9:150% 10:160% 11:160%
12:180% 13:190% 14:200%
CAM_IDWrite
8x 01 04 22 0p 0q 0r 0s FF
pqrs: Camera ID (=0000 to FFFF)
SYS_Menu
ON
8x 01 04 06 06 02 FF
Turn on the menu screen
OFF
8x 01 04 06 06 03 FF
Turn off the menu screen
IR_Receive
ON
8x 01 06 08 02 FF
IR(remote commander)receive On/Off
OFF
8x 01 06 08 03 FF
IR_ReceiveReturn
On
8x 01 7D 01 03 00 00 FF
IR(remote commander)receive message via
the VISCA communication ON/OFF
Off
8x 01 7D 01 13 00 00 FF
CAM_SettingReset
Reset
8x 01 04 A0 10 FF
Reset Factory Setting
CAM_Brightness
Direct
8x 01 04 A1 00 00 0p 0q FF
pq: Brightness Position
CAM_Contrast
Direct
8x 01 04 A2 00 00 0p 0q FF
pq: Contrast Position
CAM_Flip
OFF
8x 01 04 A4 00 FF
Single Command For Video Flip
Flip-H
8x 01 04 A4 01 FF
Flip-V
8x 01 04 A4 02 FF
36
Command
Function
Command packet
Note
Flip-HV
8x 01 04 A4 03 FF
CAM_VideoSystem
Set camera video
system
8x 01 06 35 00 0p FF
P: 0~E Video format
0:1080P60 8:720P30
1:1080P50 9:720P25
2:1080i60 A：1080P59.94
3:1080i50 B：1080i59.94
4:720P60 C：720P59.94
5:720P50 D：1080P29.97
6:1080P30 E：720P29.97
7:1080P25
Pan_tiltDrive
Up
8x 01 06 01 VV WW 03 01 FF
VV: Pan speed 0x01 (low speed) to 0x18
(high speed)
WW: Tilt speed 0x01 (low speed) to 0x14
(high speed)
YYYY: Pan Position
ZZZZ: Tilt Position
Down
8x 01 06 01 VV WW 03 02 FF
Left
8x 01 06 01 VV WW 01 03 FF
Right
8x 01 06 01 VV WW 02 03 FF
Upleft
8x 01 06 01 VV WW 01 01 FF
Upright
8x 01 06 01 VV WW 02 01 FF
DownLeft
8x 01 06 01 VV WW 01 02 FF
DownRight
8x 01 06 01 VV WW 02 02 FF
Stop
8x 01 06 01 VV WW 03 03 FF
AbsolutePosition
8x 01 06 02 VV WW
0Y 0Y 0Y 0Y 0Z 0Z 0Z 0Z FF
RelativePosition
8x 01 06 03 VV WW
0Y 0Y 0Y 0Y 0Z 0Z 0Z 0Z FF
Home
8x 01 06 04 FF
Reset
8x 01 06 05 FF
Pan-tiltLimitSet
Set
8x 01 06 07 00 0W
0Y 0Y 0Y 0Y 0Z 0Z 0Z 0Z FF
W:1 UpRight 0:DownLeft
YYYY: Pan Limit Position(TBD)
ZZZZ: Tilt Limit Position(TBD)
Clear
8x 01 06 07 01 0W
07 0F 0F 0F 07 0F 0F 0F FF
5.1.3 VISCA Protocol Inquiry Command
Command
Command Packet
Return Packet
Note
CAM_PowerInq
8x 09 04 00 FF
y0 50 02 FF
On
y0 50 03 FF
Off(Standby)
CAM_ZoomPosInq
8x 09 04 47 FF
y0 50 0p 0q 0r 0s FF
pqrs: Zoom Position
CAM_FocusAFModeInq
8x 09 04 38 FF
y0 50 02 FF
Auto Focus
y0 50 03 FF
Manual Focus
y0 50 04 FF
One Push mode
CAM_FocusPosInq
8x 09 04 48 FF
y0 50 0p 0q 0r 0s FF
pqrs: Focus Position
CAM_WBModeInq
8x 09 04 35 FF
y0 50 00 FF
Auto
y0 50 01 FF
3000K
y0 50 02 FF
4000K
y0 50 03 FF
One Push Mode
y0 50 04 FF
5000K
y0 50 05 FF
Manual
y0 50 00 FF
6500K
y0 50 06 FF
6500K
y0 50 07 FF
3500K
y0 50 08 FF
4500K
y0 50 09 FF
5500K
y0 50 0A FF
6000K
CAM_RGainInq
8x 09 04 43 FF
y0 50 0B FF
7000K
CAM_BGainInq
8x 09 04 44 FF
y0 50 00 00 0p 0q FF
pq: B Gain
CAM_AEModeInq
8x 09 04 39 FF
y0 50 00 FF
Full Auto
y0 50 03 FF
Manual
y0 50 0A FF
Shutter priority
y0 50 0B FF
Iris priority
37
y0 50 0D FF
Bright
CAM_ShutterPosInq
8x 09 04 4A FF
y0 50 00 00 0p 0q FF
pq: Shutter Position
CAM_IrisPosInq
8x 09 04 4B FF
y0 50 00 00 0p 0q FF
pq: Iris Position
CAM_Gain LimitInq
8x 09 04 2C FF
y0 50 0p FF
p: Gain Positon
CAM_ BrightPosiInq
8x 09 04 4D FF
y0 50 00 00 0p 0q FF
pq: Bright Position
CAM_ExpCompModeInq
8x 09 04 3E FF
y0 50 02 FF
On
y0 50 03 FF
Off
CAM_ExpCompPosInq
8x 09 04 4E FF
y0 50 00 00 0p 0q FF
pq: ExpComp Position
CAM_BacklightModeInq
8x 09 04 33 FF
y0 50 02 FF
On
y0 50 03 FF
Off
CAM_WDRStrengthInq
8x 09 04 51 FF
y0 50 00 00 00 0p FF
p: WDR Strength
CAM_NRLevel(2D) Inq
8x 09 04 53 FF
y0 50 0p FF
P: 2DNRLevel
CAM_NRLevel(3D) Inq
8x 09 04 54 FF
y0 50 0p FF
P:3D NRLevel
CAM_FlickerModeInq
8x 09 04 55 FF
y0 50 0p FF
p: Flicker Settings(0: OFF, 1: 50Hz,
2:60Hz)
CAM_ApertureInq
8x 09 04 42 FF
y0 50 00 00 0p 0q FF
pq: Aperture Gain
CAM_PictureEffectModeInq
8x 09 04 63 FF
y0 50 00 FF
Off
y0 50 04 FF
B&W
CAM_MemoryInq
8x 09 04 3F FF
y0 50 0p FF
p: Memory number last operated.
SYS_MenuModeInq
8x 09 06 06 FF
y0 50 02 FF
On
y0 50 03 FF
Off
CAM_LR_ReverseInq
8x 09 04 61 FF
y0 50 02 FF
On
y0 50 03 FF
Off
CAM_PictureFlipInq
8x 09 04 66 FF
y0 50 02 FF
On
y0 50 03 FF
Off
CAM_ColorSaturationInq
8x 09 04 49 FF
y0 50 00 00 00 0p FF
p: Color Gain setting 0h (60%) to
Eh (130%)
CAM_IDInq
8x 09 04 22 FF
y0 50 0p FF
p: Gamma ID
IR_ReceiveInq
8x 09 06 08 FF
y0 50 02 FF
On
y0 50 03 FF
Off
IR_ReceiveReturn
y0 07 7D 01 04 00 FF
Power ON/OFF
y0 07 7D 01 04 07 FF
Zoom tele/wide
y0 07 7D 01 04 38 FF
AF ON/OFF
y0 07 7D 01 04 33 FF
Camera _Backlight
y0 07 7D 01 04 3F FF
Camera _Memery
y0 07 7D 01 06 01 FF
Pan_titleDriver
CAM_BrightnessInq
8x 09 04 A1 FF
y0 50 00 00 0p 0q FF
pq: Brightness Position
CAM_ContrastInq
8x 09 04 A2 FF
y0 50 00 00 0p 0q FF
pq: Contrast Position
CAM_FlipInq
8x 09 04 A4 FF
y0 50 00 FF
Off
y0 50 01 FF
Flip-H
y0 50 02 FF
Flip-V
y0 50 03 FF
Flip-HV
CAM_GammaInq
8x 09 04 5B FF
y0 50 0p FF
p: Gamma setting
CAM_VersionInq
8x 09 00 02 FF
y0 50 ab cd
mn pq rs tu vw FF
ab cd : vender ID ( 0220 )
mn pq : model ID ST ( 0510 ) 、
U2( 0512 )、U3 ( 0513 )
rs tu : ARM Version
vw : reserve
VideoSystemInq
8x 09 06 23 FF
y0 50 0p FF
P: 0~E Video format
0:1080P60
8:720P30
1:1080P50
9:720P25
2:1080i60 A：1080P59.94
3:1080i50 B：1080i59.94
4:720P60 C：720P59.94
5:720P50 D：1080P29.97
6:1080P30 E：720P29.97
7:1080P25
Pan-tiltMaxSpeedInq
8x 09 06 11 FF
y0 50 ww zz FF
ww: Pan Max Speed zz: Tilt
Max Speed
Pan-tiltPosInq
8x 09 06 12 FF
y0 50 0w 0w 0w 0w
0z 0z 0z 0z FF
wwww: Pan Position zzzz: Tilt
Position
38
Note: [X] in the above table indicates the camera address to be operated,【y】=【x + 8】.
5.2 Pelco-D Protocol Command List
Function
Byte1
Byte2
Byte3
Byte4
Byte5
Byte6
Byte7
Up
0xFF
Address
0x00
0x08
Pan Speed
Tilt Speed
SUM
Down
0xFF
Address
0x00
0x10
Pan Speed
Tilt Speed
SUM
Left
0xFF
Address
0x00
0x04
Pan Speed
Tilt Speed
SUM
Right
0xFF
Address
0x00
0x02
Pan Speed
Tilt Speed
SUM
Upleft
0xFF
Address
0x00
0x0C
Pan Speed
Tilt Speed
SUM
Upright
0xFF
Address
0x00
0x0A
Pan Speed
Tilt Speed
SUM
DownLeft
0xFF
Address
0x00
0x14
Pan Speed
Tilt Speed
SUM
DownRight
0xFF
Address
0x00
0x12
Pan Speed
Tilt Speed
SUM
Zoom In
0xFF
Address
0x00
0x20
0x00
0x00
SUM
Zoom Out
0xFF
Address
0x00
0x40
0x00
0x00
SUM
Focus Far
0xFF
Address
0x00
0x80
0x00
0x00
SUM
Focus Near
0xFF
Address
0x01
0x00
0x00
0x00
SUM
Stop
0xFF
Address
0x00
0x00
0x00
0x00
SUM
Set Preset
0xFF
Address
0x00
0x03
0x00
Preset ID
SUM
Clear Preset
0xFF
Address
0x00
0x05
0x00
Preset ID
SUM
Call Preset
0xFF
Address
0x00
0x07
0x00
Preset ID
SUM
Query Pan Position
0xFF
Address
0x00
0x51
0x00
0x00
SUM
Query Pan Position Response
0xFF
Address
0x00
0x59
Value High Byte
Value Low
Byte
SUM
Query Tilt Position
0xFF
Address
0x00
0x53
0x00
0x00
SUM
Query Tilt Position Response
0xFF
Address
0x00
0x5B
Value High Byte
Value Low
Byte
SUM
Query Zoom Position
0xFF
Address
0x00
0x55
0x00
0x00
SUM
Query Zoom Position
Response
0xFF
Address
0x00
0x5D
Value High Byte
Value Low
Byte
SUM
5.3 Pelco-P Protocol Command List
Function
Byte1
Byte2
Byte3
Byte4
Byte5
Byte6
Byte7
Byte8
Up
0xA0
Address
0x00
0x08
Pan Speed
Tilt Speed
0xAF
XOR
Down
0xA0
Address
0x00
0x10
Pan Speed
Tilt Speed
0xAF
XOR
Left
0xA0
Address
0x00
0x04
Pan Speed
Tilt Speed
0xAF
XOR
Right
0xA0
Address
0x00
0x02
Pan Speed
Tilt Speed
0xAF
XOR
Upleft
0xA0
Address
0x00
0x0C
Pan Speed
Tilt Speed
0xAF
XOR
Upright
0xA0
Address
0x00
0x0A
Pan Speed
Tilt Speed
0xAF
XOR
39
DownLeft
0xA0
Address
0x00
0x14
Pan Speed
Tilt Speed
0xAF
XOR
DownRight
0xA0
Address
0x00
0x12
Pan Speed
Tilt Speed
0xAF
XOR
Zoom In
0xA0
Address
0x00
0x20
0x00
0x00
0xAF
XOR
Zoom Out
0xA0
Address
0x00
0x40
0x00
0x00
0xAF
XOR
Stop
0xA0
Address
0x00
0x00
0x00
0x00
0xAF
XOR
Focus Far
0xA0
Address
0x01
0x00
0x00
0x00
0xAF
XOR
Focus Near
0xA0
Address
0x02
0x00
0x00
0x00
0xAF
XOR
Set Preset
0xA0
Address
0x00
0x03
0x00
Preset ID
0xAF
XOR
Clear Preset
0xA0
Address
0x00
0x05
0x00
Preset ID
0xAF
XOR
Call Preset
0xA0
Address
0x00
0x07
0x00
Preset ID
0xAF
XOR
Query Pan Position
0xA0
Address
0x00
0x51
0x00
0x00
0xAF
XOR
Query Pan Position
Response
0xA0
Address
0x00
0x59
Value High Byte
Value Low
Byte
0xAF
XOR
Query Tilt Position
0xA0
Address
0x00
0x53
0x00
0x00
0xAF
XOR
Query Tilt Position
Response
0xA0
Address
0x00
0x5B
Value High Byte
Value Low
Byte
0xAF
XOR
Query Zoom Position
0xA0
Address
0x00
0x55
0x00
0x00
0xAF
XOR
Query Zoom Position
Response
0xA0
Address
0x00
0x5D
Value High Byte
Value Low
Byte
0xAF
XOR
6. Maintenance and Troubleshooting
6.1 Camera Maintenance
1) Please power off the camera and disconnect the power adapter and socket, if it’s not used for a long run.
2) Use soft cloth or tissue to clean the camera cover.
3) Wipe it with a soft, dry cloth when cleaning the camera lens. Wipe it gently with a mild detergent if needed. Do
not use strong or corrosive detergents to avoid scratching the lens and affecting the video quality.
6.2 Troubleshooting
1)No video output
a. Check whether the camera power supply is connected, the voltage is normal, the power indicator is lit.
b. Whether the machine could do self-check after restarted.
c. Check whether the bottom of the DIP switch is the normal operating mode. (see Table 2.2 and Table 2.3)
d. Check whether the video output cable or video display is normal.
2) No image sometimes
40
a. Check whether the video output cable or video display is normal.
3) Video dithering when zoom-in or zoom-out
a. Check whether the camera installation position is solid.
b. Whether there is shaking machine or objects around the camera.
4) Remote control not works
a. Remote control address is set to 1. (If the machine is set back to the factory defaults, remote control addresses
need to be back to 1 too)
b. Check whether the battery is installed on the remote controller or low.
c, Check the camera working mode is the normal operating mode. (see Table 2.2 and Table 2.3)
d. Check the menu whether is closed, camera control through remote controller is only available after exiting the
menu. If video output from LAN, menu will not be displayed, menu will automatically exit 30s later, and then it
can be controlled by remote controller.
5) Serial port not works
a. Check whether the camera serial device protocol, baud rate, address is consistent.
b. Check whether the control cable is connected properly.
c. Check whether the camera working mode is the normal operating mode.
6) Web pages cannot log in
a. Check if the camera outputs video normally by connecting directly to the screen.
b. Check whether the network cable is connected properly. (Ethernet port yellow light flashes to indicate normal
network cable connection)
c. Check whether your computer is added the segment and the segment is consistent with the IP address of the
camera.
d. Click "Start" and select "Run" and then type “cmd” in the computer; Click "OK" then turn on a DOS command
window to enter ping 192.168.5.163. Press the Enter key to appear message as follows: Description network
connection is normal.
41
7. Warranty
BZBGEAR wants to assure you peace of mind. All BZBGEAR cameras and camera-related products include our
Stress-Free Three-Year Warranty.
For complete warranty information, please visit BZBGEAR.com/warranty.
For questions, please call 1.888.499.9906 or email support@bzbgear.com.
8. Mission Statement
BZBGEAR wants to assure you peace of mind. All BZBGEAR cameras and camera-related products include our
Stress-Free Three-Year Warranty.
42
Copyright Statement
All the contents in this manual and its copyright are owned by the company. No one is allowed to imitate, copy, or
translate this manual without the company’s permission. This manual contains no guarantee, standpoint expression
or other implies in any form. Product specification and information in this manual is for reference only and subject
to change without notice.
All rights reserved. No reproducing is allowed without acknowledgement.
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