BG-UHD-44M
4X4 4K 60Hz HDR HDMI Matrix Switcher with Auto Downscaling
and RS-232/IP/Cloud
User Manual
BZBGEAR BG-UHD-44M PRODUCT MANUAL
Address: 830 National Drive #140, Sacramento, CA 95834, USA · Tel: +1(888)499-9906 · Email: support@bzbgear.com 2
BZBGEAR BG-UHD-44M PRODUCT MANUAL
TABLE OF CONTENTS
Statement 4
Safety Precaution 4
Introduction 5
Features 5
Packing List 5
Specifications 6
Operation Controls and Functions 7
Remote Control 8
Application Diagram 9
RS-232 Pin Assignment 9
RS232 and Telnet Commands 10
GUI Control 11
Tech Support 21
Limited Product Warranty Terms 21
Mission Statement 22
Copyright 22
Address: 830 National Drive #140, Sacramento, CA 95834, USA · Tel: +1(888)499-9906 · Email: support@bzbgear.com 3
BZBGEAR BG-UHD-44M PRODUCT MANUAL
Statement
Please read these instructions carefully before connecting, operating, or configuring this
product. Please save this manual for future reference.
Safety Precaution
● To prevent damaging this product, avoid heavy pressure, strong vibration, or immersion
during transportation, storage, and installation.
● The housing of this product is made of organic materials. Do not expose to any liquid,
gas, or solids which may corrode the shell.
● Do not expose the product to rain or moisture.
● To prevent the risk of electric shock, do not open the case. Installation and maintenance
should only be carried out by qualified technicians.
● Do not use the product beyond the specified temperature, humidity or power supply
specifications.
● This product does not contain parts that can be maintained or repaired by users.
Damage caused by dismantling the product without authorization from BZBGEAR is not
covered under the warranty policy.
● Installation and use of this product must strictly comply with local electrical safety
standards.
Address: 830 National Drive #140, Sacramento, CA 95834, USA · Tel: +1(888)499-9906 · Email: support@bzbgear.com 4
BZBGEAR BG-UHD-44M PRODUCT MANUAL
Introduction
The BG-UHD-44M is a 4x4 HDMI matrix switch, supporting resolutions up to 4K@60Hz
4:4:4. Equipped with 4 HDMI 2.0a inputs and 4 HDMI 2.0a outputs, this unit offers 18Gbps
uncompressed bandwidth on all HDMI ports. Additionally, the auto-scaling feature provides
the ability to downscale from 4K to 1080P, ensuring that multiple displays are supported.
This HDCP 2.2 compliant matrix can route any of the four inputs to any output utilizing
either the front panel push buttons, IR remote control, RS-232, web interface, or cloud
control. The control software, provided via RS-232 or the web interface, allows full control
with the ability to adjust advanced features including EDID, mapping, and network settings.
All four HDMI sources provide multi-channel digital audio (up to 7.1-channel) to any or all of
the output displays simultaneously and support various audio formats including Dolby
Digital®, DTS-HD®, and Dolby TrueHD audio.
Features
● Resolutions up to 4K@60Hz 4:4:4
● HDCP 2.2/HDCP1.x and DVI compliant
● Smart CSC technology supports output resolutions of 4K@60Hz 4:4:4 or 4:2:0
● HDR and full 3D
● HDCP management
● Audio extraction from HDMI output to associated L/R stereo audio output and
coaxial SPDIF output simultaneously
● Multiple control modes: Push Buttons, IR Remote, RS-232 (API) and GUI.
● Advanced EDID management for rapid integration of sources and displays
Packing List
● 1x BG-UHD-44M
● 1x Rack-Mounting Ear Set
● 1x IR Receiver
● 1x Installation Software CD
● 1x DC 5V 4A
● 1x User Manual
● 1x IR Remote control
Address: 830 National Drive #140, Sacramento, CA 95834, USA · Tel: +1(888)499-9906 · Email: support@bzbgear.com 5
BZBGEAR BG-UHD-44M PRODUCT MANUAL
Specifications
Signal
HDMI Compliance
HDMI 2.0
HDCP Compliance
HDCP 2.2 and HDCP 1.x
Video Resolutions
18Gbps (4K@60Hz 4:4:4 8bit)
HDMI Cable Distance
1.5 meters for 4K@60Hz 4:4:4 (HDMI 2.0 certified cable)
RS232 Baud Rate
115200
IR Carrier Frequency
30-55 KHz at 5 volts
Chroma Subsampling
4:4:4, 4:2:2, 4:2:0
Color Space
RGB, YCbCr 4:4:4, YCbCr 4:2:2, YCbCr 4:2:0
Color depth
1080p 48 bit, 4K 24 bit
Audio Formats
Up to PCM 8 channel, Dolby Digital TrueHD and DTS-HD Master Audio
I/O Connections
HDMI Inputs
4x HDMI Type A Female
HDMI Outputs
4 x HDMI Type A Female
IR In
5x 3.5mm Stereo Earphone Jack
IR Out
4x 3.5mm Stereo Earphone Jack
Audio Inputs
N/A
Audio Outputs
4x RCA Jack (SPDIF), 4x 3.5mm Stereo Earphone Jack
TCP/IP
N/A
RS232
1x DB9 Port Female
Temperature
Operating
32°F to 104°F (0°C to 40°C)
Storage
-4°F to 140°F (-20°C to 60°C)
Humidity (RH)
20% to 90%, non-condensing
Power
Consumption
13.2W (Max. 12V/1.1A)
Idle Consumption
N/A
Supply
Input: 100-240V AC, 50/60Hz,
Output: 12V/2A DC (US/EU standards, CE/FCC/UL certified)
ESD Protection
Air-gap discharge
±8kV
Contact discharge
±4kV
Dimensions & Weight
Dimensions
315mm x 135mm x 45mm, without feet
Weight
1.376kg
Address: 830 National Drive #140, Sacramento, CA 95834, USA · Tel: +1(888)499-9906 · Email: support@bzbgear.com 6
BZBGEAR BG-UHD-44M PRODUCT MANUAL
Operation Controls and Functions
Front Panel
No.
Name
1
Power switch - Power on/off the matrix.
2
Input LED indicator 1 to 4 - Lit when the corresponding input is selected.
3
Output selection button 1 to 4 - Press to select the input source from 1 to 4.
4
IR receiving window - Receive IR signal from the remote control of the matrix.
Rear Panel
No.
Name
5
HDMI inputs 1 to 4 - Connect to HDMI sources such as game consoles.
6
HDMI outputs 1 to 4 - Connect to HDMI displays.
7
Micro USB - Upgrade the software in your controller by directly plugging into this
connection from your PC.
8
Power port - Use the included 12V/2A DC adaptor to power the matrix.
9
System IR In - 3.5mm stereo earphone jack.
10
RS232 port - RS-232 provides a reliable method of communication to a wide
variety of control systems
11
LAN - Network Control Connection.
Address: 830 National Drive #140, Sacramento, CA 95834, USA · Tel: +1(888)499-9906 · Email: support@bzbgear.com 7
BZBGEAR BG-UHD-44M PRODUCT MANUAL
Remote Control
Output and Input select
1. Change Output source:
a. Press OUTPUT-#
b. Press INPUT-#
2. All outputs select same input:
a. Press ALL button OUTPUT
b. Press INPUT-#
3. Pass Through:
a. Press PTP button in Zone OUTPUT
EDID Set Up
1. Fixed EDID to INPUT-#/ALL
a. Press 1080I/1080P/3D/4K
b. Press 2.0CH/5.1CH/7.1CH
c. Press INPUT-#/ALL button in Zone INPUT
2. Copy EDID of OUTPUT-# to INPUT-#/ALL
a. Press COPY button
b. Press OUTPUT-# button
c. Press INPUT-#/ALL button
3. User defined EDID to INPUT-#/ALL
a. Press USER1/USER2 button
b. Press INPUT-#/ALL
NOTE: Pressing buttons in sequence should be completed within 5 seconds or the
operation will be discarded.
Address: 830 National Drive #140, Sacramento, CA 95834, USA · Tel: +1(888)499-9906 · Email: support@bzbgear.com 8
BZBGEAR BG-UHD-44M PRODUCT MANUAL
Application Diagram
RS-232 Pin Assignment
BG-UHD-44M (DCE)
Remote Control Console (DTE)
PIN
Assignment
PIN
Assignment
1
NC
1
NC
2
Tx
2
Rx
3
Rx
3
Tx
4
NC
4
NC
5
GND
5
GND
6
NC
6
NC
7
NC
7
NC
8
NC
8
NC
9
NC
9
NC
Baud Rate: 115200
Data Bit: 8-bit
Parity: None
Stop Bit: 1-bit
Flow Control: None
NOTE: Use Straight Through DB9 Cable to connect the matrix to a computer, DO NOT
use a Crossover Cable (Null Modem Cable).
Address: 830 National Drive #140, Sacramento, CA 95834, USA · Tel: +1(888)499-9906 · Email: support@bzbgear.com 9
BZBGEAR BG-UHD-44M PRODUCT MANUAL
RS232 and Telnet Commands
Command
Action
?
Print Help Information
HELP
Print Help Information
STATUS
Print System Status And Port Status
PON
Power On, System Run On Normal State
POFF
Power Off, System Run On Power Save State
IR ON/OFF
Set System IR Control On Or Off (Only for IR Extension)
KEY ON/OFF
Set System KEY Control On Or Off
BEEP ON/OFF
Set Onboard Beep On Or Off
RESET
Reset System To Default Setting,
Should Type ‘Yes’ To Confirm, ‘No’ To Discard
DBG TX xx OSP SRC
HDCP version follows source
xx=01-04 (input)
xx=00, all inputs 01-04
DBG TX xx OSP SNK
HDCP version follows sink
xx=output 01-04 (output)
xx=00, all outputs 01-04
OUT xx ON/OFF
Set OUTPUT:xx On Or Off
OUT xx CSC cc
Set OUTPUT: xx Color Space Convert Mode
xx=00: Select All INPUT Port
xx=[01...04]: Select One INPUT Port
cc=OFF: Disable Convert Function
cc=420: Always Convert 6G 444 Format To 3G 420
cc=AUTO: Auto Convert 6G 444 Format To 3G 420
When Detect Sink Not Support 6G 444
OUT xx FR yy
Set OUTPUT:xx From INPUT:yy
EDID xx CP yy
Set Input:xx EDID Copy From Output:yy
EDID xx DF zz
Set Input: xx EDID To Default EDID zz
xx=00: Select All INPUT Port
xx=[01...04]: Select One INPUT Port
yy=[01...04]: Select One OUTPUT Port
zz=00: HDMI 1080p@60Hz, Audio 2CH PCM
zz=01: HDMI 1080p@60Hz, Audio 5.1CH DTS/DOLBY
zz=02: HDMI 1080p@60Hz, Audio 7.1CH DTS/DOLBY/HD
zz=03: HDMI 1080i@60Hz, Audio 2CH PCM
zz=04: HDMI 1080i@60Hz, Audio 5.1CH DTS/DOLBY
zz=05: HDMI 1080i@60Hz, Audio 7.1CH DTS/DOLBY/HD
zz=06: HDMI 1080p@60Hz/3D, Audio 2CH PCM
zz=07: HDMI 1080p@60Hz/3D, Audio 5.1CH DTS/DOLBY
zz=08: HDMI 1080p@60Hz/3D, Audio 7.1CH DTS/DOLBY/HD
zz=09: HDMI 4K@30Hz 4:4:4, Audio 2CH PCM
zz=10: HDMI 4K@30Hz 4:4:4, Audio 5.1CH DTS/DOLBY
zz=11: HDMI 4K@30Hz 4:4:4, Audio 7.1CH DTS/DOLBY/HD
zz=12: DVI 1280x1024@60Hz, Audio None
zz=13: DVI 1920x1080@60Hz, Audio None
zz=14: DVI 1920x1200@60Hz, Audio None
zz=15: User EDID 1
zz=16: User EDID 2
zz=17: GUI Download EDID
zz=18: HDMI 4K@60Hz 4:2:0, Audio 2CH PCM
zz=19: HDMI 4K@60Hz 4:2:0, Audio 5.1CH DTS/DOLBY
zz=20: HDMI 4K@60Hz 4:2:0, Audio 7.1CH DTS/DOLBY/HD
zz=21: HDMI 4K@60Hz 4:4:4, Audio 2CH PCM
zz=22: HDMI 4K@60Hz 4:4:4, Audio 5.1CH DTS/DOLBY
zz=23: HDMI 4K@60Hz 4:4:4, Audio 7.1CH DTS/DOLBY/HD
Address: 830 National Drive #140, Sacramento, CA 95834, USA · Tel: +1(888)499-9906 · Email: support@bzbgear.com 10
BZBGEAR BG-UHD-44M PRODUCT MANUAL
GUI Control
System Requirements
Microsoft Windows
1. Power ON/ Standby mode
2. Control SW via RS-232
3. Control SW via Network
4. COM Port Selection
5. I/O Routing Tab
6. EDID Tab
7. Rename I/O Tab
8. Network Setting and Factory Reset
9. Firmware update tab
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BZBGEAR BG-UHD-44M PRODUCT MANUAL
“Mapping” Page
On this page you can change the HDMI mapping of the matrix.
I/O Mapping
1. Choose which output you would like to modify.
2. Select an Input# from the dropdown menu.
3. Select an Input# in All Outputs to change all outputs to display the selected input
source.
Save Mapping
1. To save a matrix mapping configuration select a “Mapping #” from the dropdown
menu in the “Save Mapping” box.
2. Click the “Save” button to save the configuration.
Recall Mapping
1. To recall a saved mapping configuration select a “Mapping #” from the dropdown
menu in the “Recall Mapping” box.
2. Click the “Recall” button to recall the selected previously saved mapping
configuration.
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BZBGEAR BG-UHD-44M PRODUCT MANUAL
EDID
On this screen you can modify the EDID settings for the matrix.
Learn EDID
1. Use either the “From Default,” “From Display,” or select a “File Name” to
choose a default resolution, information from a connected display or a
previously save/created EDID bin file.
2. Select the Input #/All from the “To” dropdown box you wish to modify
3. Click “Apply.”
View EDID
1. Select a matrix port whose EDID information you would like to view from the
dropdown box.
2. Click “View”
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BZBGEAR BG-UHD-44M PRODUCT MANUAL
Rename
On this screen you can modify the display names of the Inputs, Outputs, and Preset
Mappings up to a total of 7 characters.
1. Type in the desired name in the box whose name you would like to modify.
2. Click “Save” to save the changed
3. Click “Read” to display/refresh the names on the page.
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BZBGEAR BG-UHD-44M PRODUCT MANUAL
System
On this page you can modify Network settings, view Cloud information, check firmware
version, and factory reset the unit.
Network
1. Select the DHCP radial to have the network/router assign an IP address from your
network.
2. Select the Static Radial to manually configure the IP address settings such as IP,
Mask, and Gate way.
3. Press the “Read” button to read current device settings or click the “Save” button to
save modified settings.
4. The default IP address is 192.168.1.70
System
1. Click the “Factory Reset” button to return the matrix to its original settings and
configuration.
2. Click the “Firmware Version” button to view the current version of the device.
Address: 830 National Drive #140, Sacramento, CA 95834, USA · Tel: +1(888)499-9906 · Email: support@bzbgear.com 15
BZBGEAR BG-UHD-44M PRODUCT MANUAL
Cloud Setting
The first time to use the Eagleyes service, please create a new account.
1. Access Eagleyes (http://www.eagleyes.io) and click “Create new account”.
2. The Registration page will pop up and please fill in your email and password information
to create your private account.
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BZBGEAR BG-UHD-44M PRODUCT MANUAL
Add Device to Eagleyes
1. First, please make sure the device is connected to the Ethernet. Then please execute
the software with device to get the association code
2. Access Eagleyes (http://www.eagleyes.io) or download Eagleyes APP, and then log in
your account on the right top corner. Click Add device to add the device which you just
got its association code.
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BZBGEAR BG-UHD-44M PRODUCT MANUAL
3. Enter the Installer Email for online support in the future, and the Association Code for
pairing with your device.
4. After adding the device, the list of devices related to your account will show on the right
top corner. You can click the button to switch the device for control.
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BZBGEAR BG-UHD-44M PRODUCT MANUAL
Firmware
Use this page to update the device firmware.
Firmware Update-Main Board
● Click “Main Board” button and another window will pop-up
● Click “File” button to load firmware
● Click “Start” button to do firmware update
● Please power cycle after firmware update complete
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BZBGEAR BG-UHD-44M PRODUCT MANUAL
Firmware Update-Input
● Click “Input” button and another window will pop-up
● Click “FILE” button to load firmware
● Click “Start” button to do firmware update
● Please power cycle after firmware update complete
Firmware Update-Output
● Click “Output” button and another window will pop-up
● Click “FILE” button to load firmware
● Click “Start” button to do firmware update
● Please power cycle after firmware update complete
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BZBGEAR BG-UHD-44M PRODUCT MANUAL
Tech Support
Have technical questions? We may have answered them already!
Please visit BZBGEAR’s support page (bzbgear.com/support) for helpful information and
tips regarding our products. Here you will find our Knowledge Base
(bzbgear.com/knowledge-base) with detailed tutorials, quick start guides, and step-by-step
troubleshooting instructions. Or explore our YouTube channel, BZB TV
(youtube.com/c/BZBTVchannel), for help setting up, configuring, and other helpful how-to
videos about our gear.
Need more in-depth support? Connect with one of our technical specialists directly:
Phone
1.888.499.9906
Email
support@bzbgear.com
Live Chat
bzbgear.com
Limited Product Warranty Terms
Pro Line: 5-year warranty from the date of purchase for AV/Broadcasting products bought
on or after August 1, 2024.
Essential Line: 3-year warranty from the date of purchase for AV/Broadcasting products
bought on or after August 1, 2024.
Cables: Lifetime Limited Product Warranty.
For complete warranty information, please visit bzbgear.com/warranty.
For questions, please call 1.888.499.9906 or email support@bzbgear.com.
Address: 830 National Drive #140, Sacramento, CA 95834, USA · Tel: +1(888)499-9906 · Email: support@bzbgear.com 21
BZBGEAR BG-UHD-44M PRODUCT MANUAL
Mission Statement
BZBGEAR is a breakthrough manufacturer of high-quality, innovative audiovisual equipment
ranging from AVoIP, professional broadcasting, conferencing, home theater, to live
streaming solutions. We pride ourselves on unparalleled customer support and services.
Our team offers system design consultation, and highly reviewed technical support for all
the products in our catalog. BZBGEAR delivers quality products designed with users in
mind.
Copyright
All the contents in this manual and its copyright are owned by BZBGEAR. No one is allowed
to imitate, copy, or translate this manual without BZBGEAR’s permission. This manual
contains no guarantee, standpoint expression or other implies in any form. Product
specification and information in this manual is for reference only and subject to change
without notice.
All rights reserved. No reproducing is allowed without acknowledgement.
Address: 830 National Drive #140, Sacramento, CA 95834, USA · Tel: +1(888)499-9906 · Email: support@bzbgear.com 22
