User Guide
This product records videos while the vehicle is operating.
Read and follow the instructions in this guide to properly use and maintain the product.
Before using the product
About the product
This product records videos while the vehicle is operating. Use this product only for reference when
investigating incidents or road accidents. This product is not guaranteed to record for all events. The
device may not record accidents with impacts that are too minor to activate the impact sensor or accidents
with massive impacts that cause the vehicle’s battery voltage to deviate.
Video recording does not begin until the product is completely turned on (booted up). To ensure that all
vehicle events are recorded, wait until the product is completely booted up after turning it on, and then
begin operating the vehicle.
THINKWARE is not responsible for any loss caused by an accident, nor is it responsible for providing any
support regarding the outcome of an accident.
Depending on the vehicle's configuration or operating conditions, such as the installation of remote door
lock devices, ECU settings, or TPMS settings, some product features may not be supported, and different
firmware versions may influence the product's performance or features.
About the user guide
The information provided in the guide may change when the manufacturer updates its service policy. This
user guide is intended for THINKWARE ARC models only, and it may contain technical errors, editorial
errors, or missing information.
Copyrights
All rights for the content and maps in this guide are reserved by THINKWARE and are protected under
copyright laws. All unauthorized duplication, revision, publication, or distribution of this guide without
written consent from THINKWARE is prohibited and is eligible for criminal charges.
Registered trademarks
THINKWARE ARC is a registered trademark of THINKWARE.
Other product logos and service names in this guide are trademarks of the relevant companies.
3
Contents
Safety information 4
1. Product overview 6
1.1 Included items 6
1.2 Part names 7
1.2.1 Frontcamera(mainunit)-frontview 7
1.2.2Frontcamera(mainunit)-rearview 8
1.2.3Rearcamera 8
1.3 Removing and inserting the memory card 9
2. Installing the product 10
2.1 Installing the front camera (main unit) 10
2.1.1 Selectinganinstallationlocation 10
2.1.2Securingtheproduct 10
2.1.3Connectingthepowercable 12
2.2 Installing the rear camera 15
2.2.1Selectinganinstallationlocation 15
2.2.2Securingtherearcamera 16
2.2.3Connectingtherearcameracable 17
2.3 Installing the external GPS module 18
3. Using recording features 19
3.1 Turning the product on or off 19
3.2 Using the LCD display 19
3.3 Learning about the LED indicator and file
storage locations 19
3.4 Using the continuous recording feature 20
3.5 Recording manually 21
3.6 Using parking mode 21
3.7 Using the Super night vision feature
(main unit) 22
3.8 About the screen layout 23
3.8.1Liveviewscreen 23
3.8.2Homescreen 24
3.9 Playing videos 25
4. Using the road safety and ADAS features 27
4.1 Road safety features 27
4.2 ADAS features 27
4.2.1ADASsettings 27
4.2.2ADASsafetyfeatures 28
5. Settings 29
5.1 Setting the Camera 29
5.2 Setting recording features 29
5.3 Setting road safety features and ADAS
features 30
5.3.1Settingroadsafetyfeatures 30
5.3.2SettingAdvancedDriverAssistance
Systems(ADAS) 30
5.4 Configuring the system settings 31
6. Using the mobile viewer 32
6.1 Connect the product to a smartphone 32
6.2 Viewing the mobile viewer screen layout 32
7. Using the PC viewer 33
7.1 System requirements 33
7.2 Learning about the PC viewer 33
7.2.1DownloadingthePCviewer 33
7.2.2InstallingthePCviewer 33
7.2.3PCviewerscreenlayout 34
7.2.4PlayingrecordedvideosonthePC
viewer 35
8. Upgrading the firmware 36
9. Troubleshooting 37
10. Specifications 38
4
Safety information
Read the following safety information to properly use the product.
Safety symbols in this guide
"Warning" - Indicates a potential hazard which, if not avoided, may result in injury or death.
"Caution" - Indicates a potential hazard which, if not avoided, may result in minor injury or property damage.
"Note" - Provides useful information to help users better utilize the product’s features.
Safety information for proper use
Driving and product operation
• Do not operate the product while driving a vehicle. Distraction while driving may cause accidents and
result in injury or death.
• Install the product in places where the driver’s view is not obstructed. Obstruction of the driver’s vision
may cause accidents and result in injury or death. Check with your state and municipal laws before
mounting the product to the windshield.
Power supply
• Do not operate or handle the power cable with wet hands. Doing so may result in an electrocution.
• Do not use damaged power cables. Doing so may result in an electrical fire or electrocution.
• Keep the power cable away from all heat sources. Failure to do so may cause the power cord insulation to
melt, resulting in electrical fire or electrocution.
• Use the power cable with the correct connector and make sure the power cable is connected securely
and is firmly in place. Failure to do so may result in an electrical fire or electrocution.
• Do not modify or cut the power cable. Also, do not place heavy objects on the power cable or pull, insert,
or bend the power cable using excessive force. Doing so may result in an electrical fire or electrocution.
• Use only genuine accessories from THINKWARE or an authorized THINKWARE dealer. THINKWARE does not
guarantee compatibility and normal operation of third-party accessories.
• When connecting the power cable to the product, ensure that the connection between the cable plug
and the power cable connector on the product is secure. If the connection is loose, the power cable may
become disconnected due to vehicle vibration. Video recording is not available if the power connector is
disconnected.
5
Children and pets
Ensure that the product is out of the reach of children and pets. If the product breaks, it may result in fatal
damage.
Other information about the product
Product management and operation
• Do not expose the product to direct sunlight or intense light. The lens or internal circuitry may fail
otherwise.
• Use the product at a temperature between 14°F and 140°F (-10°C to 60°C) and store the product at a
temperature between -4°F and 158°F (-20°C to 70°C). The product may not function as designed and some
permanent physical damages may result if it is operated or stored out of the specified temperature ranges.
Such damages are not covered by the warranty.
• Frequently check the product for the proper installation position. Impact caused by extreme road conditions
may alter the installation position. Ensure that the product is positioned as instructed in this guide.
• Do not apply excessive force when pressing the buttons. Doing so may damage the buttons.
• Do not use chemical cleaners or solvents to clean the product. Doing so may damage plastic components
of the product. Clean the product using a clean, soft, and dry fabric.
• Do not disassemble the product or subject the product to impact. Doing so may damage the product.
Unauthorized disassembly of the product voids the product warranty.
• Handle with care. If you drop, mishandle, or expose the product to external shocks, it may cause damage
and/or result in the malfunction of the product.
• Do not attempt to insert foreign objects into the device. Doing so may damage the product.
• Avoid excessive humidity and do not allow any water to enter the product. Electronic components inside
the product may fail if exposed to humidity or water.
• Depending on the make and model of your car, the power may be constantly supplied to the dash cam even
when the ignition is turned off. Installation of the device to a continuously powered 12V outlet could result
in vehicle battery drainage.
• This device is designed to record video while the vehicle is in operation. The quality of the video might be
affected by weather conditions and the road environment, such as whether it is day or night, presence of
street lighting, entering/exiting tunnels, and the surrounding temperature.
• THINKWARE is NOT responsible for the loss of any recorded video during operation.
• Although the device was designed to withstand high-impact car collisions, THINKWARE does not guarantee
the recording of accidents when the device is damaged as a result of the accident.
• Keep the windshield and camera lens clean for optimal video quality. Particles and substances on the
camera lens or windshield may reduce the quality of the recorded videos.
• This device is intended to be used inside the vehicle only.
6
1. Product overview
1.1 Included items
Ensure that all the items are included when you open the product box.
ACC
BATTERY
GND
Front camera
(main unit)
Mount Rear camera Hardwiring cable Car charger
microSD memory
card
(consumable)
Warranty &
CS information
Rear camera cable
Adhesive cable
holder
External GPS
receiver
• The standard items may change without prior notice.
• GPS reception may be affected by interference from the vehicle's windshield, particularly those treated
with anti-UV protective coating, or built-in defroster. It is recommended that an external GPS receiver is
used when the GPS signal is weak or when you cannot get a GPS signal.
• To connect the external GPS receiver to the front camera, carefully remove the front camera's GPS port
cover with a pry tool or a small flat-head screwdriver to access the port.
Product overview
7
1.2 Part names
1.2.1 Front camera (main unit) - front view
Memory card slot
Insert a memory card
to save recordings.
Mount connector
Used to connect the mount.
V-IN input port
Used to connect the rear camera.
GPS port
Used to connect the external
GPS receiver for additional features.
DC-IN power port
Used to connect the power cable.
Security LED
Indicates that video
is being recorded.
Front camera lens
Records the front view.
Power switch
•
Switch up to turn on
the product.
•
Switch down to turn
off the product.
Product overview
8
1.2.2 Front camera (main unit) - rear view
Touchscreen
Used for setting the
product or viewing
the recorded videos.
Microphone
Used for voice recording.
Speaker
Outputs the voice guide and
buzzer sounds to indicate
the product’s status.
Status LED
Indicates the operating
status of the product.
• This product uses a pressure-sensitive touchscreen. Use appropriate pressure to press the touchscreen,
as touches may not be detected if it isn't pressed hard enough.
• Remove the protective film before use. Touching the screen with the protective film left on may result in a
malfunction.
1.2.3 Rear camera
Adhesive fixing bracket
Used to fix the rear camera in the vehicle.
Rear camera lens
Records the rear view.
Connection port
Used to connect the rear camera cable.
Product overview
9
1.3 Removing and inserting the memory card
Follow the instructions to remove the memory card from the product or to insert the memory card into the
product.
Before removing the memory card, ensure that the product
is turned off. Gently push the bottom of the memory card
with your fingernail to release it, and then remove it from the
product.
To insert the memory card into the memory card slot, ensure
that the metal contacts on the memory card are facing toward
the lens of the product, and insert it into the slot until you hear
a click.
• Ensure that the product is turned off before removing the memory card. The recorded video files may be
corrupted or lost if you remove the memory card while the product is on.
• Ensure that the memory card is in the correct direction before inserting it into the product. The memory
card slot or the memory card may be damaged if it is inserted incorrectly.
• Use only authentic memory cards from THINKWARE. THINKWARE does not guarantee the compatibility and
normal operation of third-party memory cards.
To prevent loss of recorded video files, periodically back up the video files on a separate storage device.
10
2. Installing the product
2.1 Installing the front camera (main unit)
Follow the instructions to properly install the product.
2.1.1 Selecting an installation location
Select an installation location that can record the
entire view in front of the vehicle without obstructing
the driver’s vision. Ensure that the front camera lens
is located in the center of the windshield.
20 cm
If a GPS navigating device is installed on the dashboard,
its GPS reception may be affected depending on the
dashboard camera’s installation location.
Adjust the installation location of the GPS navigating
device to ensure that the two devices are separated by
at least 20 centimeters (approximately 8 inches).
2.1.2 Securing the product
Follow the instructions to secure the product at the installation location.
1
➊➊
➋➋
Align the mount to the mount rail on the product,
and then slide it until you hear a click (
➊➊
). Then,
carefully remove the protective film (
➋➋
).
Installing the product
11
2
After determining the installation location, wipe the installation location on the windshield with a dry
cloth.
3
2
1
➊➊
➋➋
Remove the protective film from the adhesive mount,
and then press the mount to the installation location.
4
1
2
➊➊
➋➋
Remove the product from the mount and push the
mount against the windshield to ensure that the
mount is firmly fixed.
5
Align the product to the mount, and then slide it into
the locking position until you hear a click.
• The product may fall and be damaged during vehicle operation if it is not firmly fixed to the mount.
• If you need to remove the mount from the windshield to alter the installation location, be careful not to
damage the windshield’s film coat.
6
Set the vertical angle of the camera appropriately.
The camera angle must be adjusted again after the
installation is complete. Do not completely tighten
the fixing screw yet.
Installing the product
12
2.1.3 Connecting the power cable
When the engine and electrical accessories are turned off, connect the continuous power cable or the
cigar socket power cable to the product.
Connecting the continuous power cable
ACC
BATTERY
GND
If you connect the product to the vehicle via the
continuous power cable, the camera continues
operating even when the vehicle is not operating
(parking mode). In parking mode, the camera detects
impacts to the vehicle and nearby motion and
records video.
For more information about parking mode, refer to
"3.6Usingparkingmode"onpage21.
• The continuous power cable must be professionally installed in the vehicle by a trained mechanic. Contact
an authorized service center to connect the continuous power cable to the vehicle. If the product is not
installed properly, the product may be damaged or an electrical fire or electrocution may occur.
• Use the authentic THINKWARE continuous power cable only. Using other manufacturer’s cable may
damage the product or cause electrocution due to the voltage difference.
• When connecting the continuous power cable, pay special attention to wiring. If the wires are connected
incorrectly, the product or the vehicle may be damaged.
1
Find the vehicle’s fuse box. Usually the fuse box is
installed under the driver’s seat.
The location of the fuse box may differ
depending on the make and model of the
vehicle. For more information, refer to your
vehicle’s owner’s manual.
2
Open the fuse box, find the continuous power
terminal (which supplies power when the vehicle
is off) and the ACC terminal (which supplies power
when the ignition status is "ACC ON") by using an
electrical tester, and detach the fuses from the
terminals.
Installing the product
13
3
BATTERY
ACC
Connect the BATTERY wire to a fuse leg of the
continuous power terminal and connect the ACC
wire to a fuse leg of the normal (ACC) terminal.
4
Check the fuse panel’s input and output contact points by using an electrical tester.
5
Place the fuses back into their locations on the fuse panel, connecting each fuse leg with the wire to
the output contact point and taking care not to change the fuse position.
When you install the fuses on the fuse panel, the fuse legs for the BATTERY wire and the ACC wire
must be connected to the output terminals respectively. If the fuse leg with the wire is connected to an
input terminal, the product or vehicle may be damaged or electrical fire may result.
6
GND
Connect the ground wire (the GND wire) to a bolt
attached to a metallic part of the vehicle’s body.
Normally, the metallic bolt that you can
connect the ground wire to (the GND wire) is
fitted nearby fuse box or the driver seat’s door
interior.
7
Connect the continuous power cable to the product’s
DC-IN power connector and start the engine to make
sure the product operates normally.
Once the product is powered on, the status LED and
the voice guidance will turn on.
Installing the product
14
8
1/8
1/4
Adjust the camera angle so that the hood of the
vehicle covers 1/4 - 1/8 of the screen while viewing
the Live view on the LCD screen, as shown in the
image to the left.
9
Tighten the screw of the mount firmly.
Connecting the car charger
1
2
1
➊➊
➋➋
Connect the car charger to the product’s DC-IN
power port and insert the cigar jack into the vehicle’s
power socket.
The location and specifications of the power
socket may differ by vehicle make and model.
• Use the authentic THINKWARE car charger. Use of third party power cables may damage the product
and result in an electrical fire or electrocution due to the voltage difference.
• Do not cut or modify the power cable yourself. Doing so may damage the product or the vehicle.
• For safe driving, arrange the cables to prevent the driver's vision from being obstructed or interfering
with driving. For more information about arranging cables, visit www.thinkware.com.
2
Turn on the ACC or start the engine to check if the product is powered on. After the product is powered
on, the status LED and the voice guidance will turn on.
Installing the product
15
3
1/8
1/4
Adjust the camera angle so that the hood of the
vehicle covers 1/4 - 1/8 of the screen while viewing
the Live view on the LCD screen, as shown in the
image to the left.
4
Tighten the screw of the mount firmly.
2.2 Installing the rear camera
Refer to the following instructions to properly install the rear camera.
2.2.1 Selecting an installation location
Select a location on the rear windshield where there
is no defrost grid wire and the camera can record
the entire rear view.
• For vehicles with a sunshade attached to the rear windshield, you must select a location where using the
sunshade will not interfere with camera operation.
• The adhesive part of the rear camera should not touch the defrost grid.
Installing the product
16
2.2.2 Securing the rear camera
Refer to the following instructions to secure the product to the installation location.
1
After determining the installation location, wipe the installation surface of the windshield with a dry
cloth.
Check the installation location before you secure the rear camera to the rear windshield. After
securing the rear camera to the windshield, it is hard to remove the camera or change the installation
location due to the strong adhesive.
2
➊➊
➋➋
Remove the protective film from the adhesive mount
and camera lens.
3
THINKWARE
Attach the product with the THINKWARE logo facing
indoors and press the adhesive tape firmly to secure
the camera.
If the product is fixed in reverse, the rear view
will be recorded upside down.
4
THINKWARE
Adjust the camera’s vertical angle.
Installing the product
17
2.2.3 Connecting the rear camera cable
Power off the product and connect the rear camera cable to the front camera (main unit).
1
Connect one end of the rear camera cable to the
front camera’s V-IN port.
2
THINKWARE
Connect the other end of the rear camera cable to
the rear camera’s connection port.
For safe driving, arrange the cables to prevent
the driver’s vision from being obstructed or
interfering with driving.
3
Turn on the ACC or start the engine to check if the product is powered on. After the product is powered
on, the status LED and the voice guidance will turn on.
The product is powered on when the ACC mode is turned on or when the engine starts.
4
Check the Live view screen on the LCD display and adjust the camera angle as necessary.
Installing the product
18
2.3 Installing the external GPS module
To activate the ADAS feature or record driving information (the speed and location), follow the instructions
and install the external GPS module on the upper part of the front windshield. Install the external GPS
module near the product, taking the module's cable length into account.
1
Remove the film from the back of the external GPS
module.
2
Attach the external GPS module's adhesive surface
to the upper part of the front windshield and press
the adhesive part firmly to secure it.
Before installation, make sure the external GPS
module's cable length is sufficient and check
the cable routing path.
3
Connect the external GPS module to the product’s
GPS connector.
Check the GPS connector location again
before connecting the module. If you connect
the external GPS module to the DC-IN power
connector, the pins inside the port may be
damaged.
4
Turn on the ACC or starts the engine to check that the product is powered on. After the product is
powered on, the status LED and the voice guidance will turn on.
19
3. Using recording features
3.1 Turning the product on or off
The product is turned on automatically and continuous recording starts when you turn on the ACC or start
the engine.
• Use the power switch on the side of the product to force the product to power on or off.
• Wait until the product is completely booted up after turning it on, and then begin operating the vehicle. The
video recording does not begin until the product is completely turned on (booted up).
3.2 Using the LCD display
ThisproductallowsyoutocheckrecordedvideosinrealtimeontheLCDdisplaybyprovidingtheLiveview
feature.
LCD Auto-off
YoucansetthetimethattheLCDwillturnoffautomatically.TaptheHomemenu( )buttonontheLive
view screen
>
Settings
>
System Settings
>
LCD Auto-off, and select the desired screen off time from
30 sec./1 min./10 min./OFF.
Secure Lock
You can set the secure lock feature. Tap the Home menu ( )buttonontheLiveviewscreen
>
Settings
>
System Settings
>
Secure Lock, and select from ON/OFF.
3.3 Learning about the LED indicator and file storage locations
LED indicator
Youcanchecktheoperatingstatus,evenwhentheLCDisturnedoff,bycheckingtheLEDindicatoronthe
rear of the product.
FormoreinformationaboutwhattheLEDindicatesineachrecordingmode,refertothecorresponding
section of the recording mode (the continuous recording, the manual recording, and the parking mode
recording).
Using recording features
20
Video file storage location
Videos are stored in the following folders according to their recording mode. The folder names displayed on
the screen and created in the memory card are as follows.
On the product
screen
Continuous
Continuous
Incident
Parking
Parking
Incident
Manual
Recording
Saved Videos
In the memory
card
cont_rec evt_rec
motion_
timelapse_rec
parking_rec manual_rec safety_box
Play videos on the product or a computer only. If you play videos by inserting the memory card in devices
such as a smartphone or a tablet PC, the video files may be lost.
3.4 Using the continuous recording feature
Connect the power cable to the product’s DC-IN power port and then turn on the vehicle’s electrical accessories
or start the engine. The status LED and the voice guidance will turn on, and the continuous recording starts.
When the Live view screen is displayed, the continuous recording will start automatically.
Mode Operation description Status LED
Continuous recording
During driving, videos are recorded in 1 minute segments and stored
in the "cont_rec" folder.
(light on)
Incident continuous
recording*
When an impact to the vehicle is detected, a video is recorded for
20 seconds, from 10 seconds before the detection to 10 seconds after
the detection, and stored in the "evt_rec" folder.
(flickers)
* When an impact to the vehicle is detected during continuous recording, incident continuous recording starts with a
buzzer sound.
• Wait until the product is completely booted up after turning it on, and then begin operating the vehicle. The
video recording does not begin until the product is completely turned on (booted up).
• When incident continuous recording starts, the buzzer sounds as a notification.
• To use all recording modes, insert a memory card into the product.
Using recording features
21
3.5 Recording manually
You can record a scene you want to capture while driving and store it as a separate file. Manually recorded
videos are stored in the "manual_rec" folder to prevent important data loss due to insufficient storage.
To start manual recording, tap the Manual recording
(
)buttonontheLiveviewscreen.
Mode Operation description Status LED
Manual recording
When you press the Manual recording (
) button, a video will be
recorded for 1 minute, from 10 seconds before to 50 seconds after
pressing the button, and stored in the "manual_rec" folder.
(flickers)
To watch a manually recorded video, tap the Home menu (
)buttonontheLiveviewscreen
>
File List
>
Manual recording, and select a video to play.
3.6 Using parking mode
When the product is connected to the vehicle via the hardwiring cable, the operating mode is switched to
parking mode with the voice guide after the engine or electrical accessories are turned off.
• Parking mode operates only when the hardwiring cable is connected. The hardwiring cable must be
professionally installed to the vehicle by a trained mechanic.
• To use all recording modes, insert a memory card into the product.
• Depending on the battery charging status of the vehicle, the duration of parking mode may differ. If you
want to use parking mode for an extended period, check the battery level to prevent battery depletion.
Ifyoudonotwanttouseparkingmodeoryouwanttochangethemodesettings,ontheLiveviewscreen,
tap the Home menu (
) button
>
Settings
>
Camera settings
>
Parking Mode.
Refer to the following table to set the Parking Mode options.
Option Operation description Status LED
Motion
Detection
No motion
or impact
detected
Monitors movement in the area or impacts to the vehicle. Video will
be recorded only when motion or an impact is detected.
(flickers slowly)
Motion
detected
When a moving objects is detected while parking, a video is recorded
for 20 seconds, from 10 seconds before detection to 10 seconds after
detection, and stored in the "motion_timelapse_rec" folder.
(flickers quickly)
Impact
detected
When an impact is detected while parking, a video is recorded
for 20 seconds, from the moment 10 seconds before detection to
10 seconds after detection, and stored in the "parking_rec" folder.
(flickers quickly)
Using recording features
22
Option Operation description Status LED
Time
Lapse
No impact
detected
A videos is recorded at a rate of 2 fps for 10 minutes, compressed
into a 2-minute long file, and stored in the "motion_timelapse_rec"
folder. Since the video file recorded with this option is small, you can
record a long video.
(flickers slowly)
Impact
detected
When an impact is detected while parking, a video is recorded for
100 seconds at a rate of 2 fps (from the moment 50 seconds before
detection to 50 seconds after detection) and stored in the "parking_
rec" folder after being compressed into a 20-second long file. (The
buzzer will sound.)
(flickers quickly)
Energy
Saving
No impact
detected
Monitors impacts to the vehicle. Video will be recorded only when an
impact is detected.
Off
Impact
detected
When an impact is detected while parking, a video is recorded for
20 seconds from within 1 second after detection and stored in the
"parking_rec" folder.
(flickers quickly)
OFF
The product is powered off when electric accessories and the
engine are turned off.
Off
If parking mode settings are changed, the videos recorded with the previous settings will be deleted. To
prevent data loss, back up all parking mode videos before changing parking mode settings.
• You cannot use Motion Detection, Time Lapse, or Energy Saving at the same time.
• You can record bright, clear videos when parking at night with the Super Night Vision feature enabled.
3.7 Using the Super night vision feature (main unit)
With the Super night vision feature, you can record videos that are much brighter than videos recorded
without this feature. This feature is enabled by real-time image signal processing (ISP) to improve the
brightness of videos recorded.
1
OntheLiveviewscreen,taptheHomemenu( ) button
>
Settings
>
Camera settings.
2
From Super Night Vision, select the desired recording mode from Continuous Mode/Parking Mode/
Continuous + Parking.
• If both Continuous Mode and Parking Mode are selected, the Super night vision feature will be available in
both modes.
• If none are selected, the Super night vision feature will be disabled.
Using recording features
23
3.8 About the screen layout
ThefollowingsarelayoutdescriptionsoftheLiveviewandHomescreens.
3.8.1 Live view screen
OntheLiveviewscreen,youcanviewthecurrentlyrecordedvideoandoperatetheproductbytappingon
theLCDdisplay.Whenyouturnonelectricalaccessoriesandstarttheengine,theLiveviewscreenwillbe
displayed.
Displays the video that the
front camera is recording.
Tap the screen to hide or
display the Menu buttons.
Displays the video that the
rear camera is recording.
Provides a QR code for
connecting your product
to the THINKWARE
DASH CAM LINK.
Moves to the Home
screen.
Starts manual recording.
Enables or disables
voice recording.
Displays the current
recording status.
Displays the current driving speed
when the external GPS is installed.
Displays the current vehicle voltage.
Displays the current
date and time.
Displays the GPS icon when the external GPS is installed.
Wait until the product is completely booted up after turning it on, and then begin operating the vehicle.
The video recording does not begin until the product is completely turned on (booted up).
If you set the LCD Auto-off setting to OFF, the display will be turned on all the time, increasing the power
consumption of the product.
Using recording features
24
3.8.2 Home screen
You can move to the Home screen by tapping the Home menu (
)buttonontheLiveviewscreen.
Displays the current recording status.
Views and plays the
recorded videos.
(Refer to "3.9 Playing
videos" on page
25.)
Provides guides and
product information.
MovestotheLiveview
screen.
Configures the system
and features.
(Refer
to"5.Settings"
on page 29.)
Displays the GPS icon when the external GPS
is installed.
Displays the current date and time.
• Stop your vehicle in a safe location before operating the product.
• The product will stop recording while the Home screen is being operated.
• Play videos only on the product or a computer. If you play videos by inserting the memory card in a device,
such as a smartphone or a tablet PC, video files may be lost.
Using recording features
25
3.9 Playing videos
YoucanplayrecordedvideosontheproductorPCviewer.Referto"7.UsingthePCviewer"tolearnhowto
play videos on the PC viewer. Follow the instructions to play the videos.
1
On the Live view screen, tap the Home menu ( ) button
>
File List. The number of videos in each
recording mode category will be displayed.
2
When you select a category, the video file list will appear. Select the video you want to play.
Move to the
file list screen.
Displays a list of
recorded videos.
Move the videos to the
Saved Videos.
Move the screen left and right to
search for a video file.
Using recording features
26
3
Tap a button on the playback screen to control the video player or other functions.
If you touch the LCD display's playback area, the screen will switch to full screen mode. To exit full
screen mode, touch the screen again.
Displays recorded videos.
Tap the screen to hide or
display the Menu button.
Magnify the current video
by 3 times.
Move to the
file list screen.
Turn the sound
on or off.
Displays the
playback status.
Play the previous file.
Move the current video
to the
Saved Videos.
Play or pause a video.
Play the next file.
Switch to rear camera
video view.
• While you are checking the video file list or playing a video, the product will stop recording.
• Play videos only on the product or a computer. If you play videos by inserting the memory card in a
device, such as a smartphone or a tablet PC, video files may be lost.
• During playback, vehicle license numbers may not be identifiable due to the relative vehicle speed or
lighting conditions.
• A file name is composed of the recording start date and time, and the recording option.
REC_20231219_125815_F.MP4
REC_20231219_125815_R.MP4
YYYYMMDD_HHMMSS
Recording conditions
• F: Front camera
• R: Rear camera
• If the memory card runs out of space while recording, previously recorded videos will be deleted to create
sufficient storage. To prevent data loss, back up important videos on additional storage devices.
- When the continuous recording storage is insufficient: The oldest continuous recording file will be
deleted and replaced with the new video file.
Event video files (incident recording and manual recording files) will not be deleted.
- When the storage is insufficient (for event video files only): Event video files will be deleted
chronologically from the oldest to the most recent.
27
4. Using the road safety and ADAS features
To use the ADAS features in addition to the road safety features, you must install an external GPS module
(which provides the vehicle location and speed information). For more information, refer to "2.3 Installing
the external GPS module" on page 18.
• Use the authentic THINKWARE external GPS module. Use of third party GPS modules may damage the
product and result in an electrical fire or electrocution due to the voltage difference.
• The surrounding environment, such as the road and weather conditions, can affect the system's
recognition and performance.
• Any situation that covers part or all of the camera lens may result in reduced system functionality.
4.1 Road safety features
The road safety features include the Safety Cameras and the Mobile Speed zone.
To deactivate the road safety features, tap the Home menu (
)buttonontheLiveviewscreen
>
Dash Cam
Settings
>
Road Safety Settings, and then set the Safety Cameras or Mobile Speed zone to OFF.
Features Description Notification icons
Safety Cameras
When the vehicle approaches the speed limit zone,
the speed limit will be displayed on the screen. It also
provides road information in real time to assist you
while driving.
Mobile Speed zone Provides a guide to speed zones in each country.
• To use Safety Cameras, you must install an external GPS module (which provides the vehicle location and
speed information).
• The Mobile Speed zone can be set only when the Safety Cameras setting is set to
ON.
4.2 ADAS features
ADAS features include the ADAS settings and the ADAS safety features.
4.2.1 ADAS settings
To use all of the ADAS features, ensure that an external GPS module (which provides the vehicle location
and speed information) is used.
Identifying the vehicle type
OntheLiveviewscreen,taptheHomemenu( ) button
>
Dash Cam Settings
>
Road Safety Settings, and
then select a Vehicle Type from Sedan / SUV / Truck (Bus) under ADAS Features.
Using the road safety and ADAS features
28
Setting the ADAS settings (auto calibration)
To enhance the ADAS feature's accuracy, follow the instructions on the ADAS settings screen to set the
alignment.
1
OntheLiveviewscreen,taptheHomemenu( ) button
>
Dash Cam Settings
>
Road Safety Settings,
and then tap View next to ADAS Settings under ADAS Features.
2
Follow the instructions on the ADAS settings screen
to adjust the front camera's angle.
After positioning the camera, drive for at least one
minute to finish the alignment.
When you align the ADAS settings screen, adjust the product's position to be within 7 cm of the default
installation location (where the camera lens is located at the center of the front windshield).
You can use ADAS features after the initial setup.
4.2.2 ADAS safety features
The ADAS safety features include a front vehicle departure warning (FVDW) and a traffic signal alert.
To deactivate the ADAS satety features, tap the Home menu (
)buttonontheLiveviewscreen
>
Dash
Cam Settings
>
Road Safety Settings, and then set the features you want to deactivate to OFF under ADAS
Features.
Features Description Notification icons
FVDW
(Front Vehicle
Departure W
arning)
Detects the departure of another vehicle that was previously
stationary in front of the vehicle and notifies the driver after four
seconds.
Traffic Signal Alert
Notifies the driver of a traffic signal change via the real-time
video when the vehicle remains in a signal waiting state (0 km/h)
for 4 seconds while driving.
29
5. Settings
You can set the product features according to your needs and preferences using the settings menu.
5.1 Setting the Camera
On the Live view screen, tap the Home menu ( ) button
>
Dash Cam Settings
>
Camera settings to adjust
the camera settings.
Options Description
Brightness-front Select from Mid/Dark/Bright for the brightness of the front camera.
Rotate Rear cam view Select from ON/OFF.
Super Night Vision
Select from Continuous Mode/Parking Mode/Continuous + Parking for the Super
Night Vision feature.
5.2 Setting recording features
On the Live view screen, tap the Home menu ( ) button
>
Dash Cam Settings
>
Camera settings to change
the recording settings.
Options Description
Continuous Sensitivity Select from Lowest/Low/Mid/High/Highest for the sensitivity.
Parking Mode Select from Motion Detection/Time Lapse/Energy Saving/OFF for the parking mode.
Parking Mode Waiting Time
Select from 30 sec./1 min./2 min./3 min./4 min./5 min. for the parking mode waiting
time (time to switch to parking mode).
Smart Parking Recording Select from Thermal protection/Long-time Recording.
Parking Sensitivity Select from Lowest/Low/Mid/High/Highest for the sensitivity.
Motion Sensitivity Select from Low/Mid/High for the sensitivity.
Off Timer Select the desired off time. To turn off the off timer, select OFF.
Battery Protection Select from ON/OFF for the battery protection.
Off Voltage Set the off voltage according to the vehicle type.
Wintertime Battery Protection Select the month(s) to apply the battery protection feature.
• If the continuous impact detection sensitivity is too high, the product will record a video even when a
minor impact caused by the road condition and your driving is detected. This may shorten the memory
card’s life.
• If the continuous impact detection sensitivity is too low, the product may not record a video when a minor
accident occurs.
Settings
30
• If you record in parking mode for an extended period, the vehicle’s battery may be depleted and you may
not be able to start the vehicle.
• The Off Voltage can be set only when the Battery Protection setting is set to ON.
• If the off voltage value is too low, the product may consume the battery completely depending on the
conditions like the vehicle type or temperature.
• For vehicles using a 12 V battery (most passenger vehicles), set the voltage to 12 V. For vehicles using the
24 V battery (like most trucks and large vehicles), set the voltage to 24 V.
5.3 Setting road safety features and ADAS features
5.3.1 Setting road safety features
On the Live view screen, tap the Home menu (
) button
>
Dash Cam Settings
>
Road Safety Settings to
change the safety cameras settings.
Options Description
Safety Cameras Select from ON/OFF for the safety cameras.
Mobile Speed zone Select from ON/OFF for the mobile speed zone.
5.3.2 Setting Advanced Driver Assistance Systems (ADAS)
On the Live view screen, tap the Home menu (
) button
>
Dash Cam Settings
>
Road Safety Settings to
change the ADAS features.
Options Description
Vehicle Type Select the vehicle type from Sedan/SUV/Truck (Bus).
ADAS Settings Adjust the location of the product according to the guidance on the display.
Initialize ADAS In Initialize ADAS, tap Reset, and select from O/X.
FVDW (Front Vehicle
Departure Warning)
Select from ON/OFF for the FVDW feature.
Traffic Signal Alert Select from ON/OFF for the traffic signal alert.
Settings
31
5.4 Configuring the system settings
On the Live view screen, tap the Home menu ( ) button
>
Dash Cam Settings
>
System settings to
configure the hardware system settings.
Options Description
Secure Lock Select from ON/OFF for the secure lock.
Language Select the desired language.
Volume Select the desired volume level for each feature (Safety Cameras/ADAS/System).
Calibrate Touchscreen
Select the item and calibrate the touchscreen according to the guidance on the
display.
LCD Brightness Select a brightness level.
LCD Auto-off Select from 30 sec./1 min/10 min./OFF.
Clock Select from ON/OFF for the clock.
Security LED Select from ON/OFF for the security LED.
Time Zone Select the date and time.
Daylight Saving Select from ON/OFF for the daylight saving.
Speed Unit Select from km/h/mph for the speed unit.
Speed Stamp Select from ON/OFF for the speed stamp.
Partition Settings
Select from Continuous Priority/Incident Priority/Parking Priority/Manual Priority/
Driving Recording Only for the memory partition type.
Memory Saving Select from ON/OFF for the memory saving.
Formatting Memory Card In Formatting Memory Card, tap Format, and select from O/X.
Reset settings Settings will be reset.
• If you set the LCD Auto-off setting to OFF, the screen will be kept on, and the power consumption will
increase.
• This product features Format Free 2.0, allowing you to store video for extended periods of time without
frequent memory formatting.
• Once the formatting is performed, all data stored on the memory card will be deleted. To cancel the format,
tap the cancel (
) button.
32
6. Using the mobile viewer
You can view and manage recorded videos and configure various product features on your smartphone.
One of the following environments is required to use the THINKWARE DASH CAM LINK application:
- Android 7.0 (Nougat) or higher
- iOS 13 or higher
6.1 Connect the product to a smartphone
1
On your smartphone, open the Google Play Store or Apple App Store and download and install
THINKWARE DASH CAM LINK.
2
Run THINKWARE DASH CAM LINK.
3
Tap Dash cam connection is required. at the bottom of the screen and follow the on-screen instructions
to connect the product to a smartphone.
6.2 Viewing the mobile viewer screen layout
The following is the screen layout for the mobile viewer.
33
7. Using the PC viewer
You can view and manage the recorded videos and configure various product features on your PC.
7.1 System requirements
The following are the system requirements for running the PC viewer.
• Processor:IntelCorei5,orhigher
• Memory:4GBormore
• Operatingsystem:Windows7orlater(64-bitisrecommended),MacOSX10.10orlater
• Other:DirectX9.0orhigher/MicrosoftExplorerversion7.0orhigher
The PC viewer will not operate properly on PC systems running an operating system other than those listed
in the system requirements.
7.2 Learning about the PC viewer
7.2.1 Downloading the PC viewer
You can download the latest PC viewer software from the THINKWARE website.
1
On your PC, open a web browser and go to https://www.thinkware.com/Support/Download.
2
Select a model name.
3
Click Select OS to select your OS, then click DOWNLOAD.
• The new PC viewer for Mac can be downloaded from the Apple App Store without visiting the THINKWARE
website. Search for "Thinkware Dashcam Viewer" in the Apple App Store.
• If you are using Mac OS X 10.13 or earlier, you can only download the PC viewer from the website.
7.2.2 Installing the PC viewer
The PC viewer installation file (setup.exe) is stored in the root folder of the memory card that is provided
with the product. Follow the instructions to install the PC viewer on your PC.
1
Insert the memory card into a memory card reader connected to your PC.
2
Move the installation file to the desktop, run it, and complete the installation according to the
instructions given in the installation wizard.
After the installation is complete, there will be a shortcut icon to Thinkware Dashcam Viewer.
Using the PC viewer
34
7.2.3 PC viewer screen layout
The following provides brief information about the PC viewer’s screen layout.
➋➋
➌➌
➍➍
➓➓
➊➊
➎➎ ➏➏
➐➐
➑➑
➒➒
Number Description
➊➊
Open a file, or save a video with a different name.
➋➋
Visit the THINKWARE website.
➌➌
View or configure the dashcam settings, and set the language for the PC viewer.
➍➍
Display the current video in full screen. Tap the Back ( ) button to return to the previous screen.
➎➎
Switch between the front and rear videos.
➏➏
Minimize, expand, or close the software.
➐➐
Displays the rear camera video file name.
➑➑
Displays the recorded rear camera video.
➒➒
Display the map screen.
➓➓
Displays the playlist.
Indicates the G sensor value at the time of recording.
Indicates the vehicle’s driving speed at the time of recording.
Displays the current and total running time of the current video.
Displays the progress of video playback.
Play or control a video.
Displays the recorded front camera video.
Displays the front camera video file name.
Using the PC viewer
35
7.2.4 Playing recorded videos on the PC viewer
Follow the instructions to play recorded videos.
1
Turn off the product and remove the memory card.
2
Insert the memory card into a memory card reader connected to your PC.
3
Double-click the shortcut to the PC viewer ( ) to open the program. The video files in the memory
card will be automatically added to the playlist in the bottom-right corner of the PC viewer screen. The
playlist section layout is as follows.
Select a folder.
Displays a list of videos
in the selected folder.
4
Double-click a video file after selecting a video folder, or click the Play (▶) button after selecting a
video file. The selected video file will be played.
If the video files on the memory card are not automatically added to the playlist when you run the PC viewer,
click File▼
>
Open, select the removable storage device for the memory card, and click Confirm.
36
8. Upgrading the firmware
A firmware upgrade is provided to enhance the product’s features, operation or to increase stability. For
optimal operation of the product, ensure that you keep the firmware up to date.
Follow the instructions to upgrade the firmware.
1
On your PC, open a web browser and go to https://www.thinkware.com/Support/Download.
2
Select the product and download the latest firmware upgrade file.
3
Unzip the downloaded file.
4
Disconnect power to the product and remove the memory card.
5
Open the memory card on a PC and copy the firmware upgrade file to the root folder of the memory
card.
6
While the power is disconnected from the product, insert the memory card into the memory card slot
on the product.
7
Connect the power cable to the product, and then turn on the power (ACC ON) or start the engine to
turn on the product. The firmware upgrade starts automatically, and the system will restart once the
firmware update is completed.
Do not disconnect the power or remove the memory card from the product during the upgrade. Doing
so may cause serious damage to the product, or to the data stored in the memory card.
You can also update the firmware from the mobile viewer and the PC viewer. A notification pop-up will be
displayed on the PC Viewer screen when a new update file becomes available.
37
9. Troubleshooting
The following table lists the problems users may encounter while using the product and measures to
resolve them. If the problem persists after taking the measures provided in the table, contact the customer
service center.
Problems Solution
Cannot power on the product
• Make sure the power cable (the hardwiring cable or the car charger) is
connected to the vehicle and the product properly.
• Check the vehicle’s battery level.
The voice guide and/or buzzer
do not sound.
Check if the volume is set to the minimum.
The video is unclear or hardly
visible.
• Ensure that the protective film on the camera lens has been removed. The
video may look unclear if the protective film is still on the camera lens.
• Check the installation location of the front or rear camera, turn on the product,
and then adjust the camera’s viewing angle.
The memory card cannot be
recognized.
• Ensure that the memory card has been inserted in the correct direction. Before
inserting the memory card, ensure that the metal contacts on the memory card
are facing toward the lens of the product.
• Turn off the power, remove the memory card, and then check to ensure that the
contacts in the memory card slot are not damaged.
• Ensure that the memory card is an authentic product distributed by
THINKWARE. THINKWARE does not guarantee compatibility and normal
operation of third-party memory cards.
The recorded video cannot be
played on a PC.
The recorded videos are stored as MP4 video files. Ensure that the video player
installed on your PC supports the playback of MP4 video files.
GPS signal cannot be received.
The GPS signal may not be received in out-of-service areas, or if the product is
located between tall buildings. Also, GPS signal reception may not be available
during storms or heavy rain. Try again on a clear day at a location that is known
to have a good GPS reception. It may take up to 5 minutes until GPS reception is
established.
Before contacting a service center
Please back up all important data stored in the memory card. The data in the memory card may be deleted
during repair. Every product requested for repair is regarded as a device that has had its data backed up.
The customer service center does not back up your data. THINKWARE is not responsible for any loss, such
as data loss.
38
10. Specifications
To see the product specifications, refer to the following table.
Item Specification Remarks
Model name ARC Rear camera: BCQH-10U
Dimension
104.8 x 49.6 x 27.6 mm (Not including
mount)
Rear camera: 61 x 27 x 25 mm
Memory microSD memory card 32 GB, 64 GB, 128 GB, 256 GB
Display panel 2.7" IPS LCD (320 x 240)
Camera sensor 4 Megapixel, 1/3" CMOS Rear camera: 4 Megapixel, 1/3"
Angle of view Front/rear camera: 130° (diagonally)
Video QHD (2560 x 1440 @30fps)
Recording mode
Continuous Rec, Incident Rec, Manual Rec, Parking Rec
(Motion/impact Detection, Time Lapse, Energy Saving)
Features
Memory Saving, Super Night Vision (front only), Smart Parking Recording
(Thermal Protection/Long-time Recording)
Acceleration sensor 3-axis acceleration sensor (3D, ±3G)
GPS External GPS receiver
Supported ADAS features (FVDW, Traffic Signal
Alert)
Power input
DC 12/24 V
supported Rear camera: DC 5 V supported
LED indicators Security LED, Status LED Rear camera: Security LED
Power consumption
5.3 W (Peak value at full load)
4.16 W (Parking Rec: Motion Detection)
1.06 W (Parking Rec: Energy Saving)
Except for the fully charged supercapacitor / GPS
Actual power consumption may vary depending
on the usage conditions and environment.
Auxiliary power unit Super Capacitor
Alarm Built-in speakers V
oice guide (buzzer sounds)
Operating temperature 14 – 140℉ / -10 – 60℃
Storage temperature -4 – 158℉ / -20 – 70℃
FCC Compliance Statement
Thisdevicecomplieswithpart15oftheFCCrules.Operationissubjecttothefollowingtwoconditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to
part15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to correct the interference by
one of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from which the receiver is connected.
• Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
FCC Caution
Any changes or modifications to the equipment not expressly approved by the party responsible for
compliance could void your authority to operate the equipment.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
Thisequipmentshouldbeinstalledandoperatedwithminimumdistance20cmbetweentheradiatorand
your body. This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
IEEE802.11bor802.11goperationofthisproductintheUSAisfirmware-limitedtochannels1through11.
FCC ID : 2ADTG-ARC
Responsible Party – U.S. Contact Information
• Company Name : Thinkware Systems USA Inc.
• CompanyAddress:18021,SkyParkCircle,STEJ2,Irvine,CA,92614,USA
• E-mail : [email protected]
Industry Canada Statement
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device.
"ThisClass(B)digitalapparatuscomplieswithCanadianICES-003."
CedispositifestconformeàlanormeCNR-247d’IndustrieCanadaapplicableauxappareilsradioexempts
de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire
de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage
susceptible de provoquer un fonctionnement indésirable.
"Cetappareilnumériquedelaclasse(B)estconformeàlanormeNMB-003duCanada."
Industry Canada Radiation Exposure Statement
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This
equipmentshouldbeinstalledandoperatedwithminimumdistance20cmbetweentheradiator&your
body.
Déclaration d’exposition aux radiations
Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement
noncontrôlé.Cetéquipementdoitêtreinstalléetutiliséavecunminimumde20cmdedistanceentrela
source de rayonnement et votre corps.
IC:12594A-ARC
Canadian Representative
• Company Name: Mondo System Technology Canada Inc.
• Contact Name: Youngtae Song
• CompanyAddress:210-1580BRIGANTINEDRIVECOQUITLAMBC,V3K7C1,CANADA
• ISEDCompanyNumber:9737B
• Telephone:604.544.2741
• Email: andy[email protected]
https://www.thinkware.com
Ver. 1.0 (Feb. 2024)
