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104103
ENGLISH
WHAT TO DO IF YOUR APPLIANCE DOES NOT WORK
PROBLEMS CAUSES SOLUTIONS
Problems when steam
cooking.
The steam regulator cap is not
properly attached.
Set the steam cap to ‘high steam’ (turn
towards you); this setting allows a
maximum amount of steam to build up in the
bowl for all types of steam cooking (soups,
etc.), so there will be more steam in the bowl
and the cooking process will be more efcient.
The ‘low steam’ position allows a maximum
amount of heat and steam to be dispersed into
the bowl for all steam cooking (soups, etc.).
This position also helps to avoid splashing
during cooking.
The ‘high steam’ position allows a
maximum amount of condensation to
escape and results in dishes or sauces
with a better consistency (risotto, cream
desserts, sauces, etc.).
Insufcient cooking time
Cooking times are for information purposes
only; in most cases it ensures that the food is
properly cooked.
However, certain conditions may affect the
cooking time:
– size of the vegetables (cut or uncut)
– quantity of ingredients in the basket
– type of vegetables, their ripeness
– quantity of water in the bowl, which
corresponds to the measurement (0.7l).
If the food is not properly cooked, you can set
an additional cooking time.
You can also use the manual mode by selecting
a temperature of 130°C and the cooking
time according to the quantity and type of
ingredients.
The appliance does not work.
It is not plugged in. Plug the appliance into an electrical socket.
The switch (H) is in position 0. Move the switch to position 1.
The bowl or the lid are not correctly
positioned or locked.
Check that the bowl or the lid are correctly
positioned and locked according to the
diagrams in the instruction manual.
Excessive vibration.
The appliance is not positioned on
a at surface, the appliance is not
stable.
Place the appliance on a at surface.
Volume of ingredients too high. Reduce the quantity of ingredients processed.
Accessory error.
Check that you are using the recommended
accessory.
Leak through lid.
Volume of ingredients too high. Reduce the quantity of ingredients processed.
The lid is incorrectly positioned or
locked.
Lock the lid correctly on the bowl.
The lid seal is not present. Position the seal on the lid.
The seal is cut or damaged.
Change the seal, contact an approved service
centre.
Accessory error.
Check that you are using the recommended
accessory.
PROBLEMS CAUSES SOLUTIONS
Leak through the bowl
spindle.
The bowl seal is not correctly
positioned.
Position the seal correctly.
The bowl seal is damaged. Contact an approved service centre.
The locking ring (D5) is not locked
correctly.
Lock the ring correctly (D5).
The blades do not rotate
easily.
Pieces of food that are too big or too
hard are blocking it from rotating.
Reduce the size or quantity of the ingredients
processed. Add some liquid.
Smell from motor.
On using the appliance for the rst
time, or in the event of overload of the
motor caused by too large a quantity
of ingredients or by pieces that are too
hard or too big.
Allow the motor to cool down (about 30
minutes) and reduce the number of ingredients
in the bowl.
“STOP” is displayed.
The appliance has detected too many
vibrations and has changed to the
safety mode.
Check that you are using the right speed
and that you are using the recommended
accessory.
“SECU” is displayed.
Motor overload caused by too many
ingredients or pieces which are too
hard or too large or overuse without
sufcient cooling down time.
Allow the motor to cool down (about 30
minutes) and reduce the number of ingredients
in the bowl.
“SECU” is displayed + red
indicator light is ashing.
Overheating of temperature sensors. Contact an approved service centre.
“Err1” is displayed.
+ red indicator light is
ashing.
The heating element is not working.
Check that the power pins under the bowl are
not clogged with food. If this is the case, clean
them and try again.
If that still does not work, contact an
approved service centre.
“Err2” is displayed. Electronic fault. Contact an approved service centre.
“Err3” is displayed. Speed fault. Contact an approved service centre.
“Err4” is displayed.
Communication fault with chopper
electronic card.
Contact an approved service centre.
Displays «Err8» Default security sensor lock. Contact an approved service centre.
“ntc1” is displayed.
+ red indicator light is
ashing.
Temperature sensor 1 is no longer
working.
Contact an approved service centre.
“ntc2” is displayed.
+ red indicator light is
ashing.
Temperature sensor 2 is no longer
working.
Contact an approved service centre.
Safety indicator display (C4)
Improper locking of the bowl or lid
Prior to operating the appliance, check that the
bowl is properly locked on the motor unit and
that the lid is properly locked on the bowl. If the
problem persists, contact an authorised centre.
The lid is locked on the bowl in the
“cooking without a lid” mode
Unlock the lid prior to launching the cooking
program. If the problem persists, contact an
authorised centre.
The safety lock on the
lid remained active (rod
extended) and prevents the
lid from locking.
The appliance was turned off as a
recipe was in progress by toggling the
I/O switch to the “O” position or was
simply unplugged as a recipe was in
progress.
Simply toggle the I/O switch to the “I” position
to reset the food processor, along with the
safety lock on the lid; the rod will automatically
return to its original position. You may now lock
the lid.
Connection problem See the app guide
Is your appliance still not working?
Contact an approved service centre (see list in service booklet).
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