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165 I launched an app, but it's in a different language. How can I
change the language?
165
The app does not work properly. Its image quality is poor.
165
The Smart Hub Home Screen keeps appearing whenever you
turn on the Product.
Media Files
166 Some les are interrupted during playback.
166 Some les can't be played.
Voice Assistant Issues
167 The microphone is off.
167 The voice commands do not work well.
167
Bixby/Alexa answers although I did not call it.
167
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
168
Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
168 During voice recognition, the heavy load message appears
and the function does not work.
168
I want to see weather information of the desired area.
Other issues
169 The Product is hot.
169 The Product smells like plastic.
169 The settings are lost after 5 minutes or every time the
Product is turned off.
169
The Product is tilted to the side.
169
The stand is wobbly or crooked.
170
A POP (Product’s internal banner ad) appears on the screen.
170
The Product is making a popping noise.
170
The Product is making a humming noise.
170
The Product narrates the screen events in voice-over.
171
Q & A
Diagnosing Product operational issues
172 Self Diagnosis
174 Cannot select Signal Information in Self Diagnosis.
174 Reset Smart Hub
174 Reset picture
174 Reset sound
Getting Support
175 Finding the contact information for service
175
Getting support through Remote Management
176 Checking the Calibration Report
176 Requesting service
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