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Troubleshooting
Picture Issues
148
The screen is ashing or has become dark
148 The picture is not bright, or the picture colours do not look
clear
149 The picture colours look like black and white or do not look
the way they should look
150 The Product automatically turns off by itself
150 The Product image does not look as good as it did in the
store
151
Displayed video looks blurry
151
The picture is distorted
151
There is a dotted line on the edge of the screen
152 The picture won’t display in full screen
152 The Subtitle function in the Product menu is deactivated
152
Subtitles appear on the Product screen
152
The HDR of the connected external device turns off
Sound and Noise Issues
153 How can I connect an audio device to the Product?
153 There is no sound or the sound is too low at maximum
volume.
153
The picture is good but there is no sound.
154
HDMI (ARC) is connected, and there is no sound.
154
The speakers are making an odd sound.
154
The sound is interrupted.
155
Whenever a function is used on the Product or the channel
is changed, the Product voices the activity. The Product
explains in voice-over the video scenes displayed on the
screen.
155 The Product audio is not being played through the Sound
bar or A/V receiver.
155 The sound is not heard clearly.
156 The volume of the external device cannot be adjusted.
156 I want to turn off and on the Product and audio device at the
same time.
External Device Connectivity Issues
157
The "Mode Not Supported" message appears.
157 The video is OK but there is no audio.
157
I want to connect to a PC and mobile device via screen
mirroring.
158 Proper operation cannot be guaranteed if this is lined and
used through an external USB hub.
158 No screen appears when connecting the Product to an
external device.
159
I want to connect to a Bluetooth speaker.
159
The PC screen does not appear or it ickers.
160
A special key on the keyboard or mouse is entered
automatically.
160 The displayed image size does not t the screen, the image
colours are blurred, or the text does not appear clear.
160 A computer has been connected, but the Expert Settings
option is greyed out.
Network Issues
161 Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
161 Wired network connection failed.
161
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
162
What is Anynet+?
162 Anynet+ does not work. The connected device is not
displayed.
163 I want to start Anynet+. I also want the connected devices to
turn on when the Product is turned on.
163
I want to exit Anynet+. It is inconvenient to turn on other
devices because the Product also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
163 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
163 The Anynet+ device won't play.
Remote Control Issues
164
The remote control does not work.
164
External devices cannot be operated with the Product
remote control.
164
When I turn on the product with the remote control, another
device is also turned on.
Apps
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