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47
AXIS Q6034 - Troubleshooting
For further assistance, please contact your reseller or see the support pages on the Axis website at www.axis.com/techsup
Audio volume too low/high
Volume settings incorrect The volume of the microphone is either too high or too low. Change the volume for the micro-
phone in the toolbar on the Live View page.
Poor audio quality
CPU overloaded Reduce the number of listeners and viewers and decrease the image resolution and compres-
sion.
Unsynchronized audio and video It is recommended that the camera's time setting is synchronized with an NTP Server. This is
enabled under System Options > Date & Time.
Distorted audio Check that the correct Audio Input source is selected under Setup > Audio > Source. Select
Microphone for the internal microphone or for a connected external microphone. Select Line for
a connected line in source.
Feedback loops Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
use half-duplex mode instead.
Storage/Disk management problems
Video cannot be recorded Check that the SD Card is not write protected (i.e., Read only).
SD Card cannot be mounted If the SD Card cannot be mounted, reformat it and then click Mount.
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