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Troubleshooting
This chapter summarises the most common problems you could encounter with the appliance. If you are
unable to solve the problem with the information below, visit www.philips.com/support for a list of
frequently asked questions or contact the Consumer Care Centre in your country.
Problem Possible cause Solution
The iron does
not produce any
steam.
There is not enough water
in the tank.
Fill the water tank.
The steam setting is set to
“steam o”
Tilt the iron up and press the steam button on
top of the handle to select a steam setting.
The iron is not ready. Wait until the iron is ready (the light on the
display panel stops ashing).
The steam setting
does not change
when I press the
steam button on
top of the handle.
The steam button changes
steam settings only
when the iron is tilted. In
horizontal position, the
steam button serves as
a trigger to release extra
steam in any setting.
Tilt the iron up slightly and press the steam
button to change steam setting.
This is designed to ensure the consumers do
not accidentally change the steam setting while
ironing.
The ironing board
cover becomes
wet or there are
water droplets on
the garment during
ironing.
Steam has condensed on
the ironing board cover
after a long ironing session.
Replace the ironing board cover if the foam
material has worn out. You can also add an extra
layer of felt material under the ironing board
cover to prevent condensation on the ironing
board. You can buy felt in a fabric shop.
You have an ironing board
cover that is not designed
to cope with the high steam
rate of the appliance.
Put an extra layer of felt material under
the ironing board cover to prevent condensation
on the ironing board.
You can buy felt in a fabric shop.
Water droplets
drips onto the
garment during
ironing.
You have used the steam
boost function too often
within a short period.
Continue ironing in horizontal position and wait
a while before you use the steam boost function
again.
You have not closed the
water tank lid properly.
Press the lid until you hear a ‘click’.
You have not insert
the Quick Calc Release
collector properly back
to the appliance (specic
types only).
Stop ironing and let the iron cools down for at
least 1 hour. Take out the Quick Calc Release
collector. Insert it back into the appliance and
ensure the collector is in-line with the surface of
the appliance. Push down the lever (“click”).
If the Quick Calc release tray is damaged,
contact a consumer care center in your country
(see the world wide guarantee leaet for contact
details).
You have put a chemical
into the water tank.
Rinse the water tank and do not put any
perfume or chemicals into the water tank.
The iron does not
produce a steam
boost
You have used the steam
boost function too often
within a short period.
Continue ironing in horizontal position and wait
a while before you use the steam boost function
again.
10
English
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