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Related references
Original Document Specifications
Plastic and Laminated Card Specifications
Special Original Specifications
Scanner Positions
Where to Get Help (U.S. and Canada)
Where to Get Help (Latin America)
Related tasks
Cleaning Inside Your Product
Related topics
Loading Originals
Paper Protection Does Not Work Correctly
To reduce damage to the original, the Paper Protection feature immediately stops scanning if a paper
feed error is detected. If the Paper Protection feature does not work correctly, try these solutions:
• If your scanned original is damaged, make sure that the Paper Protection feature is enabled. Increase
the detection level, if necessary.
• If misdetection occurs frequently, lower the Paper Protection detection level in the Epson Scan 2 Utility
(On-Medium is the default).
• Turn the Paper Protection feature off in the Epson Scan 2 Utility (Scanner Setting > Paper
Protection > Off).
Note: Set the Paper Protection feature to Off when scanning plastic cards and thick originals.
• Make sure the sensors are clear of paper dust and debris.
• When scanning multiple originals, make sure that the leading edges of the documents are aligned. If
the leading edges of the documents are not aligned, they may be mistakenly detected as a paper feed
error even if they are scanned correctly.
• Make sure you align the edge guides with the original to avoid scanning at an angle.
Parent topic: Solving Scanning Problems
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