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161
Light status Condition/solution
The scanner position light
is flashing quickly
The scanner position has not been set. Set the scanner in the vertical
path position or straight path position.
The following lights are
flashing quickly:
• ready
• scanner position
• error
• slow mode (DS-C490)
A fatal error has occurred. Try the following:
• Check the scanner connection to your computer to make sure it is
secure.
• Turn the scanner off and then back on again. If the error continues,
the scanner may be malfunctioning. Contact Epson for support.
The ready light is off and
the following lights are on:
• scanner position
• error
• slow mode (DS-C490)
The firmware update has failed and the scanner is in recovery mode.
Try the following:
• Make sure the USB cable is connected between your scanner and
computer. (During recovery mode, you cannot update the firmware
over a network connection.)
• Try updating the firmware again.
Parent topic: Solving Problems
Related references
Where to Get Help (U.S. and Canada)
Where to Get Help (Latin America)
Scanner Positions
Related tasks
Replacing the Rollers
Cleaning Inside Your Product
Solving Scanning Problems
Check these solutions if you have problems scanning with your product.
Product Does Not Turn On or Turns Off Unexpectedly
Scanner Button Does Not Work as Expected
Scanning Software Does Not Operate Correctly
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