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38 English
Troubleshooting
Troubleshooting
Information codes
If the microwave oven fails to operate, you may see an information code on the
display. Check the table below for the code, and then follow the directions.
Code Description Action
C-10
The GAS sensor is open.
Unplug the power cord of the oven,
and then contact a local Samsung
service center.
The GAS sensor is
shorted.
C-F0
The microwave has
sensed an internal
communications failure.
Unplug the power cord of the oven,
and then contact a local Samsung
service center.
C-F1
Only occurs when
EEPROM Read or Write
is not working.
Unplug the power cord of the
oven, and contact a local SAMSUNG
Customer Care Center.
C-F2
A touch button has
malfunctioned.
Press Stop, and then try the button
again.
C-d0
Control buttons
are touched over
10 seconds.
Clean the keys and check if there
is water on the surface around
key. If it appears again, turn off
the microwave oven, let it sit for
more than 30 seconds, and then try
setting again. If this code re-appears,
call your local SAMSUNG Customer
Care Center.
Problem Cause Action
Turntable
While turning, the
turntable comes out of
place or stops turning.
There is no roller ring,
or the roller ring is not
properly in place.
Install the roller ring
properly and then try
again.
The turn table drags
while turning.
The roller ring is not
properly in place, there
is too much food, or the
container is too large and
touches the inside of the
microwave.
Install the roller ring
properly. Adjust the
amount of food. Do not
use containers that are too
large.
The turn table rattles
while turning and is
noisy.
Food residue is stuck to
the bottom of the oven.
Remove any food residue
stuck to the bottom of the
oven.
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