Samsung ME21DB670012AA Microwave Oven User Manual

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34 English

Troubleshooting

Replacing the charcoal lter

If your oven is vented to the inside, the charcoal lter should be replaced every

6 to 12 months and more often if necessary. The charcoal lter cannot be cleaned.

To order a new charcoal lter, contact the Samsung Parts at 1-800-627-4368 or

your Samsung dealer. You can also order online at www.samsungparts.com

The lter angleThe lter angle

1. Unplug the oven or turn off the power

at the main power supply.

2. Open the door.

3. Remove the vent grille mounting

screws (2 middle screws).

4. Slide the vent grille to the left, then pull

it straight out.

5. Push the hook and remove the old

lter.

6. Slide a new charcoal lter into place.

The lter should rest at the angle

shown.

7. Reinstall the vent grille and 2 screws,

and then close the door. Plug the oven

in or turn on the power at the main

power supply. Reset the clock.

Troubleshooting

Check points

If you encounter a problem with your oven, rst check the tables starting below

and try the recommendations. If a problem persists, or if an information code

keeps appearing on the display, contact a local Samsung service center.

Problem Cause Action

General

The buttons cannot be

pressed properly.

Foreign matter may

be caught between the

buttons.

Remove the foreign matter

and try again.

For touch models: Moisture

is on the exterior.

Wipe the moisture from

the exterior.

The Child Lock is activated. Deactivate the Child Lock.

The time is not

displayed.

Power is not supplied. Make sure power is

supplied. Conrm the

microwave is plugged in.

Check your fuses or circuit

breakers.

The Eco (power-saving)

function is set.

Turn off the Eco function.

The oven does not

work.

Power is not supplied. Make sure power is

supplied. Conrm the

microwave is plugged in.

Check your fuses or circuit

breakers.

The door is open. Close the door and try

again.

The door open safety

mechanisms are covered

by foreign matter.

Remove the foreign matter

and try again.

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Samsung ME21DB670012AA Bespoke Over-the-Range Microwave 2.1 cu. ft. in

Microwave Oven User Manual - Page 34