Loading ...
Loading ...
Loading ...
Troubleshooting en-us
25
Troubleshooting
13 Troubleshooting
Troubleshooting
You can eliminate minor issues on your appliance
yourself. Please read the information on eliminating issues
before contacting Customer Service. This may avoid
unnecessary repair visits.
WARNING
Improper repairs are dangerous.
▶ Only authorized service providers should repair the
appliance.
▶ If the power cord or the appliance power cable of this
appliance becomes damaged, it must be replaced with
a special power cord or special appliance power cable,
which is available from the manufacturer or the
manufacturer's Customer Service.
▶ Only original spare parts may be used to repair the
appliance.
▶ If the appliance has an issue, call Customer Service.
Issue Cause and troubleshooting
Appliance and display not working There is no power supply to the appliance
▶ Ensure that the unit's power cord is fully plugged into the power outlet and the
circuit breaker has not tripped.
▶ Reset the household circuit breaker or replace any tripped circuit breakers or
fuses.
▶ Remove the plug from the outlet, wait 10seconds, then plug the appliance in
again.
▶ Plug a different appliance into the power outlet. If the other appliance does not
operate, have a qualified electrician repair the outlet.
▶ Plug the appliance into a different power outlet.
Display is working, but appliance
does not operate
The appliance door is not fully closed
1. Check the appliance door for obstructions.
2. Check to see if the hinge is bent.
The door seal is dirty
▶ Check to see if packing material or other materials are stuck to the door seal.
The appliance door is damaged
▶ Check the appliance door for damage. Do not operate the appliance if the door is
damaged.
The settings were entered incorrectly
▶ Press Clear/Off twice and enter the desired settings again.
Power goes off before the cook
time has elapsed
The time settings are incorrect
▶ Press Clear/Off twice and enter the desired settings again.
▶ Reset the clock and enter the desired settings again.
There is no power supply to the appliance
1. Check circuit breaker or fuse box to your house.
2. Make sure there is proper electrical power to the appliance.
Food is cooking too slowly The voltage reaching the appliance might be too low.
1. Make sure the appliance is on a separate 20amp circuit line. Operating another
appliance on the same circuit can cause a voltage drop.
2. If necessary, connect the appliance to its own circuit.
Sparks or arcing in the appliance
cavity
There are metallic objects in the appliance cavity
1. Remove any metallic utensils, cookware or metal ties from the appliance cavity.
2. If you use aluminum foil, use only narrow strips and allow at least 1" (2.5cm)
between the foil and the appliance cavity walls.
Turntable makes noises or sticks There is dirt on the underside of the turntable or the roller ring
▶ Clean the turntable, roller ring and appliance cavity bottom.
The turntable and roller ring are not seated properly
▶ Make sure the turntable and roller ring are positioned correctly.
Using the microwave causes TV or
radio interference
Similar interference is cause by other small appliances, such as hairdryers
▶ Move other appliances like your TV or radio further away from your microwave.
Loading ...
Loading ...
Loading ...