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8. Verify that you have installed the printer driver for this product. Check the program to make sure that
you are using the printer driver for this product.
9. Print a short document from a dierent program that has worked in the past. If this solution works, then
the problem is with the program you are using. If this solution does not work (the document does not
print) complete these steps:
a. Try printing the job from another computer that has the product software installed.
b. If you connected the product to the network, connect the product directly to a computer with a USB
cable. Redirect the product to the correct port, or reinstall the software, selecting the new
connection type that you are using.
Factors that aect product performance
Several factors aect the time it takes to print a job:
●
Maximum product speed, measured in pages per minute (ppm)
●
The use of special paper (such as transparencies, heavy paper, and custom-size paper)
●
Product processing and download time
●
The complexity and size of graphics
●
The speed of the computer you are using
●
The USB connection
●
The printer I/O conguration
●
The network operating system and conguration (if applicable)
Restore factory settings
To restore the product to the factory-default settings, follow these steps.
1. Turn the product o.
2. Turn the product on, and while it is initializing press and hold both control-panel buttons at the same
time until all the lights blink in unison.
ENWW Restore factory settings 75
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