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Supply replacement guidelines ......................................................................................................... 61
Redistribute toner ............................................................................................................................. 61
Change the print cartridge ................................................................................................................ 62
Clean the product ................................................................................................................................................. 64
Clean the print-cartridge area ........................................................................................................... 64
Clean the paper path ......................................................................................................................... 66
Clean the Tray 1 pickup roller ............................................................................................................ 67
Clean the Tray 2 pickup roller ............................................................................................................ 71
10 Solve problems .......................................................................................................................................... 73
Solve general problems ....................................................................................................................................... 74
Troubleshooting checklist ................................................................................................................. 74
Factors that aect product performance ......................................................................................... 75
Restore factory settings ...................................................................................................................................... 75
Status-light patterns ........................................................................................................................................... 76
Status-alert messages ........................................................................................................................................ 82
Jams ..................................................................................................................................................................... 84
Common causes of jams ................................................................................................................... 84
Jam locations ..................................................................................................................................... 85
Clear jams .......................................................................................................................................... 85
Internal areas .................................................................................................................. 85
Print-cartridge area and paper path ............................................................ 85
Input trays ....................................................................................................................... 87
Tray 1 ............................................................................................................ 87
Tray 2 ............................................................................................................ 88
Output bins ...................................................................................................................... 90
Solve print-quality problems ............................................................................................................................... 92
Print-quality problems associated with paper ................................................................................. 92
Print-quality problems associated with the environment ............................................................... 92
Print-quality problems associated with jams ................................................................................... 92
Adjust print density ........................................................................................................................... 93
Image defect examples ..................................................................................................................... 94
Light print or faded ......................................................................................................... 94
Toner specks ................................................................................................................... 94
Dropouts ......................................................................................................................... 94
Vertical lines .................................................................................................................... 95
Gray background ............................................................................................................. 95
Toner smear .................................................................................................................... 95
Loose toner ..................................................................................................................... 95
Vertical repetitive defects .............................................................................................. 96
Misformed characters ..................................................................................................... 96
vi ENWW
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