User Guide
LaserJet P2030 Series Printer
http://www.hp.com/support/ljp2030series
P2030
HP LaserJet P2030 Series Printer
User Guide
Copyright and License
© Copyright 2015 HP Development Company,
L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 2, 12/2016
Trademark Credits
Adobe
®
, Adobe Photoshop
®
, Acrobat
®
, and
PostScript
®
ar
e trademarks of Adobe Systems
Incorpora
ted.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
UNIX
®
is a registered trademark of The Open
Group.
ENER
GY STAR
®
and the ENERGY STAR
®
mark are
register
ed U.S. marks.
Table of contents
1 Product basics ............................................................................................................................................... 1
Product comparison ............................................................................................................................................... 2
HP LaserJet P2030 Series models ...................................................................................................... 2
Product features .................................................................................................................................................... 3
Product walkaround ............................................................................................................................................... 4
Front view ............................................................................................................................................ 4
Rear view ............................................................................................................................................. 5
Interface ports ..................................................................................................................................... 6
Model and serial-number label location ............................................................................................. 7
2 Control panel ................................................................................................................................................ 9
3 Software for Windows .................................................................................................................................. 11
Supported operating systems for Windows ........................................................................................................ 12
Supported printer drivers for Windows ............................................................................................................... 12
Priority for print settings ..................................................................................................................................... 13
Change printer-driver settings for Windows ....................................................................................................... 14
Remove software for Windows ........................................................................................................................... 14
Supported utilities for Windows .......................................................................................................................... 15
Status Alerts software ...................................................................................................................... 15
Supported network utilities for Windows ........................................................................................................... 15
Embedded Web server ...................................................................................................................... 15
Software for other operating systems ................................................................................................................ 15
4 Use the product with Macintosh .................................................................................................................... 17
Software for Macintosh ....................................................................................................................................... 18
Supported operating systems for Macintosh ................................................................................... 18
Change printer-driver settings for Macintosh .................................................................................. 18
Software for Macintosh computers .................................................................................................. 19
HP Printer Utility ............................................................................................................. 19
Open the HP Printer Utility ........................................................................... 19
ENWW iii
Supported utilities for Macintosh ..................................................................................................... 19
Embedded Web server .................................................................................................... 19
Use features in the Macintosh printer driver ....................................................................................................... 20
Print ................................................................................................................................................... 20
Create and use printing presets in Macintosh ................................................................ 20
Resize documents or print on a custom paper size ....................................................... 20
Print a cover page ........................................................................................................... 20
Use watermarks .............................................................................................................. 21
Print multiple pages on one sheet of paper in Macintosh .............................................. 21
Print on both sides of the page (duplex printing) ........................................................... 21
Use the Services menu .................................................................................................... 22
5 Connectivity ................................................................................................................................................ 23
USB and parallel connections .............................................................................................................................. 24
Network conguration ......................................................................................................................................... 25
Supported network protocols ........................................................................................................... 25
Install the product on a network ....................................................................................................... 26
Congure the network product ......................................................................................................... 26
View or change network settings ................................................................................... 26
Set or change the network password ............................................................................. 27
IP address ........................................................................................................................ 27
Link speed setting ........................................................................................ 27
6 Paper and print media .................................................................................................................................. 29
Understand paper and print media use ............................................................................................................... 30
Supported paper and print media sizes .............................................................................................................. 31
Custom paper sizes .............................................................................................................................................. 32
Supported paper and print media types ............................................................................................................. 33
Tray and bin capacity ........................................................................................................................................... 34
Special paper or print media guidelines .............................................................................................................. 35
Load trays ............................................................................................................................................................ 36
Paper orientation for loading trays .................................................................................................. 36
Tray 1 ................................................................................................................................................. 37
Tray 2 ................................................................................................................................................. 38
Load A6-size paper ......................................................................................................... 38
Manual feed ....................................................................................................................................... 39
Congure trays .................................................................................................................................................... 39
Use paper output options .................................................................................................................................... 40
Print to the top (standard) output bin ............................................................................................... 40
Print to the straight-through paper path (rear output) .................................................................... 41
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7 Use product features ................................................................................................................................... 43
EconoMode .......................................................................................................................................................... 44
Quiet mode .......................................................................................................................................................... 45
8 Print tasks .................................................................................................................................................. 47
Cancel a print job ................................................................................................................................................. 48
Stop the current print job from the control panel ............................................................................ 48
Stop the current print job from the software program .................................................................... 48
Use features in the Windows printer driver ......................................................................................................... 49
Open the printer driver ...................................................................................................................... 49
Use Quick Sets ................................................................................................................................... 49
Set paper and quality options ........................................................................................................... 50
Set document eects ........................................................................................................................ 50
Set document nishing options ........................................................................................................ 51
Obtain support and product-status information .............................................................................. 52
Set advanced printing options .......................................................................................................... 53
9 Manage and maintain the product ................................................................................................................. 55
Print the information pages ................................................................................................................................ 56
Demo page ........................................................................................................................................ 56
Conguration page ............................................................................................................................ 56
Supplies Status page ......................................................................................................................... 56
Manage a network product .................................................................................................................................. 57
Embedded Web server ...................................................................................................................... 57
Open the embedded Web server .................................................................................... 57
Information tab ............................................................................................................... 57
Settings tab ..................................................................................................................... 58
Networking tab ............................................................................................................... 58
Links ................................................................................................................................ 58
Secure the embedded Web server .................................................................................................... 58
Lock the product .................................................................................................................................................. 59
Manage supplies .................................................................................................................................................. 60
Supplies life ....................................................................................................................................... 60
Manage the print cartridge ............................................................................................................... 60
Print-cartridge storage ................................................................................................... 60
Use genuine HP print cartridges ..................................................................................... 60
HP policy on non-HP print cartridges ............................................................................. 60
Print-cartridge authentication ....................................................................................... 60
HP fraud hotline and Web site ........................................................................................ 60
Replace supplies and parts .................................................................................................................................. 61
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Supply replacement guidelines ......................................................................................................... 61
Redistribute toner ............................................................................................................................. 61
Change the print cartridge ................................................................................................................ 62
Clean the product ................................................................................................................................................. 64
Clean the print-cartridge area ........................................................................................................... 64
Clean the paper path ......................................................................................................................... 66
Clean the Tray 1 pickup roller ............................................................................................................ 67
Clean the Tray 2 pickup roller ............................................................................................................ 71
10 Solve problems .......................................................................................................................................... 73
Solve general problems ....................................................................................................................................... 74
Troubleshooting checklist ................................................................................................................. 74
Factors that aect product performance ......................................................................................... 75
Restore factory settings ...................................................................................................................................... 75
Status-light patterns ........................................................................................................................................... 76
Status-alert messages ........................................................................................................................................ 82
Jams ..................................................................................................................................................................... 84
Common causes of jams ................................................................................................................... 84
Jam locations ..................................................................................................................................... 85
Clear jams .......................................................................................................................................... 85
Internal areas .................................................................................................................. 85
Print-cartridge area and paper path ............................................................ 85
Input trays ....................................................................................................................... 87
Tray 1 ............................................................................................................ 87
Tray 2 ............................................................................................................ 88
Output bins ...................................................................................................................... 90
Solve print-quality problems ............................................................................................................................... 92
Print-quality problems associated with paper ................................................................................. 92
Print-quality problems associated with the environment ............................................................... 92
Print-quality problems associated with jams ................................................................................... 92
Adjust print density ........................................................................................................................... 93
Image defect examples ..................................................................................................................... 94
Light print or faded ......................................................................................................... 94
Toner specks ................................................................................................................... 94
Dropouts ......................................................................................................................... 94
Vertical lines .................................................................................................................... 95
Gray background ............................................................................................................. 95
Toner smear .................................................................................................................... 95
Loose toner ..................................................................................................................... 95
Vertical repetitive defects .............................................................................................. 96
Misformed characters ..................................................................................................... 96
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Page skew ....................................................................................................................... 96
Curl or wave .................................................................................................................... 96
Wrinkles or creases ......................................................................................................... 97
Toner scatter outline ....................................................................................................... 97
Solve performance problems .............................................................................................................................. 98
Solve connectivity problems ............................................................................................................................... 99
Solve direct-connect problems ......................................................................................................... 99
Solve network problems ................................................................................................................... 99
Solve common Windows problems .................................................................................................................. 101
Solve common Macintosh problems ................................................................................................................. 102
Solve Linux problems ........................................................................................................................................ 104
Appendix A Supplies and accessories ............................................................................................................. 105
Order parts, accessories, and supplies ............................................................................................................. 106
Order directly from HP .................................................................................................................... 106
Order through service or support providers ................................................................................... 106
Part numbers ..................................................................................................................................................... 107
Print cartridges ............................................................................................................................... 107
Cables and interfaces ...................................................................................................................... 107
Appendix B Service and support .................................................................................................................... 109
HP limited warranty statement ......................................................................................................................... 110
UK, Ireland, and Malta ..................................................................................................................... 111
Austria, Belgium, Germany, and Luxemburg .................................................................................. 111
Belgium, France, and Luxemburg ................................................................................................... 112
Italy .................................................................................................................................................. 113
Spain ................................................................................................................................................ 113
Denmark .......................................................................................................................................... 114
Norway ............................................................................................................................................ 114
Sweden ............................................................................................................................................ 114
Portugal ........................................................................................................................................... 115
Greece and Cyprus ........................................................................................................................... 115
Hungary ........................................................................................................................................... 115
Czech Republic ................................................................................................................................ 116
Slovakia ........................................................................................................................................... 116
Poland ............................................................................................................................................. 116
Bulgaria ........................................................................................................................................... 117
Romania .......................................................................................................................................... 117
Belgium and the Netherlands ......................................................................................................... 117
Finland ............................................................................................................................................. 118
Slovenia ........................................................................................................................................... 118
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Croatia ............................................................................................................................................. 118
Latvia ............................................................................................................................................... 118
Lithuania .......................................................................................................................................... 119
Estonia ............................................................................................................................................. 119
Russia .............................................................................................................................................. 119
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement ........................... 119
End User License Agreement ............................................................................................................................. 121
Customer self-repair warranty service ............................................................................................................. 125
Customer support .............................................................................................................................................. 126
Appendix C Environmental product stewardship program ................................................................................ 127
Protecting the environment .............................................................................................................................. 128
Ozone production .............................................................................................................................................. 128
Power consumption ........................................................................................................................................... 128
Toner consumption ............................................................................................................................................ 128
Paper use ........................................................................................................................................................... 129
Plastics ............................................................................................................................................................... 129
HP LaserJet print supplies ................................................................................................................................. 129
Paper .................................................................................................................................................................. 129
Material restrictions .......................................................................................................................................... 129
Disposal of waste equipment by users (EU and India) ...................................................................................... 129
Electronic hardware recycling ........................................................................................................................... 130
Brazil hardware recycling information .............................................................................................................. 130
Chemical substances ......................................................................................................................................... 130
Product Power Data per European Union Commission Regulation 1275/2008 ............................................... 130
Restriction on Hazardous Substances statement (India) ................................................................................. 130
Restriction on Hazardous Substances statement (Turkey) .............................................................................. 130
Restriction on Hazardous Substances statement (Ukraine) ............................................................................. 131
Substances Table (China) ................................................................................................................................... 131
SEPA Ecolabel User Information (China) ........................................................................................................... 131
The regulation of the implementation on China energy label for printer, fax, and copier .............................. 132
Material Safety Data Sheet (MSDS) ................................................................................................................... 132
EPEAT ................................................................................................................................................................. 132
For more information ........................................................................................................................................ 132
Appendix D Specications ............................................................................................................................. 133
Physical specications ...................................................................................................................................... 134
Power consumption and acoustic emissions .................................................................................................... 134
Operating environment ..................................................................................................................................... 134
viii ENWW
Appendix E Regulatory information ............................................................................................................... 135
Declaration of conformity ................................................................................................................................. 136
Declaration of conformity ............................................................................................................... 136
Regulatory statements ..................................................................................................................................... 138
FCC regulations ................................................................................................................................ 138
Canada - Industry Canada ICES-003 Compliance Statement ......................................................... 138
VCCI statement (Japan) ................................................................................................................... 138
EMC statement (Korea) ................................................................................................................... 138
Power cord instructions .................................................................................................................. 138
Power cord statement (Japan) ........................................................................................................ 139
Laser safety ..................................................................................................................................... 139
Laser statement for Finland ........................................................................................................... 139
GS statement (Germany) ................................................................................................................. 141
Eurasian Conformity (Belarus, Kazakhstan, Russia) ...................................................................... 141
Index ........................................................................................................................................................... 143
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x ENWW
Product comparison
HP LaserJet P2030 Series models
HP LaserJet P2035 printer
CE461A
HP LaserJet P2035n printer
CE462A
●
Prints up to 30 pages per minute (ppm) on Letter-size paper and 30
ppm on A4-size p
aper
●
Contains 16 megabytes (MB) of random access memory (RAM).
●
HP print cartridge, rated for up to 1,000 pages
●
Tray 1 holds up to 50 sheets
●
Tray 2 holds up to 250 sheets
●
125-sheet face-down output bin
●
Straight-through output path
●
Hi-speed USB 2.0 port
●
Parallel port
Has the same features as the HP LaserJet P2035 model, with the
foll
owing dierences:
●
On-board networking
●
No parallel port
2 Chapter 1 Product basics ENWW
Product features
Feature Description
Performance
●
266 MHz processor
User interface
●
2-button, 6 LED control panel
●
Windows® and Macintosh printer drivers
●
Embedded Web server to access support and order supplies (for network-connected models only)
Printer drivers
●
Host-based printer drivers for Windows and Macintosh, included on the product CD
●
HP UPD PCL 5 printer driver, available for download from the Web
●
XML Paper Specication (XPS) printer driver, available for download from the Web
Resolution
●
FastRes 1200—produces 1200-dots-per-inch (dpi) print quality for fast, high-quality printing of
business text and graphics
●
600 dpi—provides the fastest printing
Fonts
●
45 internal scalable fonts
●
80 device-matching screen fonts in TrueType format available with the software solution
Connectivity
●
Hi-Speed USB 2.0 connection
●
Parallel connection (HP LaserJet P2035 printer only)
●
RJ.45 network connection (HP LaserJet P2035n printer only)
Supplies
●
The supplies status page contains information about toner level, page count, and approximate
pages remaining.
●
The product checks for an authentic HP print cartridge at installation.
●
Integration with HP Sure Supply Web site for easy replacement-cartridge reordering
Accessories
●
HP Jetdirect external print server
Supported operating systems
●
Microsoft
®
Windows
®
2000, Windows
®
Server 2003, Windows
®
XP, and Windows Vista™
●
Macintosh OS X V10.3, V10.4, V10.5, and later
●
Unix
®
●
Linux
Accessibility
●
The online user guide is compatible with text screen-readers.
●
The print cartridge can be installed and removed by using one hand.
●
All doors can be opened by using one hand.
●
Paper can be loaded in Tray 1 by using one hand.
ENWW Product features 3
Product walkaround
Front view
1
7
6
3
5
2
4
1 Tray 1 (pull to open)
2 Top output bin
3 Control panel
4 Print-cartridge-door release button
5 On/o switch
6 Tray 2
7 Print-cartridge door
4 Chapter 1 Product basics ENWW
Rear view
4
1
2
5
3
1 Jam-release door (pull the green handle to open)
2 Straight-through paper path (pull to open)
3 Interface ports
4 Power connection
5 Slot for a cable-type security lock
ENWW Product walkaround 5
Interface ports
Figure 1-1 HP LaserJet P2035 printer
1
2
1 Hi-speed USB 2.0 port
2 Parallel port
Figure 1-
2
HP LaserJet P2035n printer
1
2
1 Hi-speed USB 2.0 port
2 RJ.45 network port
6 Chapter 1 Product basics ENWW
Model and serial-number label location
The label that contains the model and serial numbers is on the rear of the product.
ENWW Product walkaround 7
8 Chapter 1 Product basics ENWW
2 Control panel
The printer control panel is comprised of six lights and two buttons. The lights produce patterns that identify
the printer status.
1
7
6
5
4
3
2
1 Jam light: Indicates a jam in the printer
2 Toner light: When the print cartridge is low, the Toner light illuminates. When the print cartridge is out of the printer, the Toner
light blink
s.
3
Paper out light: Indicates the printer is out of paper
4 Attention light: Indicates the print cartridge door is open or other errors exist
5 Ready light: Indicates the printer is ready to print
6 Go button and light
7 Cancel button
: To cancel the print job currently printing, press the Cancel button.
NOTE: See Status-light patterns on page 76 for a description of the light patterns.
ENWW 9
10 Chapter 2 Control panel ENWW
3 Software for Windows
●
Supported operating systems for Windows
●
Supported printer drivers for Windows
●
Priority for print settings
●
Change printer-driver settings for Windows
●
Remove software for Windows
●
Supported utilities for Windows
●
Supported network utilities for Windows
●
Software for other operating systems
ENWW 11
Supported operating systems for Windows
The product supports the following Windows operating systems:
●
Windows XP (32-bit and 64-bit)
●
Windows Server 2003 (32-bit and 64-bit)
●
Windows 2000
●
Windows Vista (32-bit and 64-bit)
Supported printer drivers for Windows
The product features a host-based printer driver.
The printer driver includes online Help that has instructions for common printing tasks and also describes the
buttons, check boxes, and drop-down lists that are in the printer driver.
12 Chapter 3 Software for Windows ENWW
Priority for print settings
Changes to print settings are prioritized depending on where the changes are made:
NOTE: The names of commands and dialog boxes might vary depending on your software program.
●
Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are
working in to open this dialog box. Settings changed here override settings changed anywhere else.
●
Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program you
are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and
do not override changes made in the Page Setup dialog box.
●
Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the
printer driver. Settings changed in the Printer Properties dialog box do not override settings anywhere
else in the printing software.
●
Default printer driver settings: The default printer driver settings determine the settings used in all
print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes.
ENWW Priority for print settings 13
Change printer-driver settings for Windows
Change the settings for all print jobs
until the software program is closed
Change the default settings for all print
jobs
Change the product conguration
settings
1. On the File menu in the software
program, click Print.
2. Select the driver, and then click
Properties or Preferences.
The steps can vary; this procedure is most
common.
1. Windows XP and Windows Server
2003 (using the default Start menu
view): Click Start, and then click
Printers and Faxes.
-or-
Windows 2000, Windows XP, and
Windows Server 2003 (using the
Classic Start menu view): Click Start,
click Settings, and then click
Printers.
-or-
Windows Vista: Click Start, click
Control Panel, and then in the
category for Hardware and Sound
click Printer.
2. Right-click the driver icon, and then
select Printing Preferences.
1. Windows XP and Windows Server
2003 (using the default Start menu
view): Click Start, and then click
Printers and Faxes.
-or-
Windows 2000, Windows XP, and
Windows Server 2003 (using the
Classic Start menu view): Click Start,
click Settings, and then click
Printers.
-or-
Windows Vista: Click Start, click
Control Panel, and then in the
category for Hardware and Sound
click Printer.
2. Right-click the driver icon, and then
select Properties.
3. Click the Device Settings tab.
Remove software for Windows
1. Click Start, and then click All Programs.
2. Click HP, and then click the product name.
3. Click the option to uninstall the product, and then follow the onscreen instructions to remove the
software.
14 Chapter 3 Software for Windows ENWW
Supported utilities for Windows
Status Alerts software
The Status Alerts software provides information about the current status of the product.
The software also provides pop-up alerts when certain events occur, such as an empty tray or a problem with
the product. The alert includes information about solving the problem.
Supported network utilities for Windows
Embedded Web server
The device is equipped with an embedded Web server, which provides access to information about device and
network activities. This information appears in a Web browser, such as Microsoft Internet Explorer, Netscape
Navigator, Apple Safari, or Firefox.
The embedded Web server resides on the device. It is not loaded on a network server.
The embedded Web server provides an interface to the device that anyone who has a network-connected
computer and a standard Web browser can use. No special software is installed or congured, but you must
have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP
address for the device in the address line of the browser. (To nd the IP address, print a conguration page.
For more information about printing a conguration page, see Print the information pages on page 56.)
Software for other operating systems
OS Software
UNIX To download the HP UNIX modelscripts, follow these steps.
1. Go to www.hp.com, and click Software & Driver Download.
2. Type the name of the product in the product name box.
3. In the list of operating systems, click UNIX.
4. Download the appropriate le or les.
Linux For information, go to www.hp.com/go/linuxprinting.
ENWW Supported utilities for Windows 15
16 Chapter 3 Software for Windows ENWW
Software for Macintosh
Supported operating systems for Macintosh
The product supports the following Macintosh operating systems:
●
Mac OS X V10.3, V10.4, V10.5, and later
NOTE: For Mac OS X V10.4 and later, PPC and Intel® Core™ Processor Macs are supported.
Change printer-driver settings for Macintosh
Change the settings for all print jobs
until the software program is closed
Change the default settings for all print
jobs
Change the product conguration
settings
1. On the File menu, click Print.
2. Change the settings that you want on
the various menus.
1. On the File menu, click Print.
2. Change the settings that you want on
the various menus.
3. On the Presets menu, click Save as
and type a name for the preset.
These settings are saved in the Presets
menu. To use the new settings, you must
select the saved preset option every time
you open a program and print.
Mac OS X V10.3 or Mac OS X V10.4
1. From the Apple menu, click System
Preferences and then Print & Fax.
2. Click Printer Setup.
3. Click the Installable Options menu.
Mac OS X V10.5
1. From the Apple menu, click System
Preferences and then Print & Fax.
2. Click Options & Supplies.
3. Click the Driver menu.
4. Select the driver from the list, and
congure the installed options.
18 Chapter 4 Use the product with Macintosh ENWW
Software for Macintosh computers
HP Printer Utility
Use the HP Printer Utility to set up product features that are not available in the printer driver.
You can use the HP Printer Utility when the product uses a universal serial bus (USB) cable or is connected to a
TCP/IP-based network.
Open the HP Printer Utility
Mac OS X V10.3 or Mac OS X V10.4 1. Open the Finder, click Applications, click Utilities, and then double-click Printer
Setup Utility.
2. Select the product that you want to congure, and then click Utility.
Mac OS X V10.5
▲
From the Printer menu, click Printer Utility.
-or-
From the Print Queue, click the Utility icon.
Supported utilities for Macintosh
Embedded Web server
The device is equipped with an embedded Web server, which provides access to information about device and
network activities. This information appears in a Web browser, such as Microsoft Internet Explorer, Netscape
Navigator, Apple Safari, or Firefox.
The embedded Web server resides on the device. It is not loaded on a network server.
The embedded Web server provides an interface to the device that anyone who has a network-connected
computer and a standard Web browser can use. No special software is installed or congured, but you must
have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP
address for the device in the address line of the browser. (To nd the IP address, print a conguration page.
For more information about printing a conguration page, see Print the information pages on page 56.)
ENWW Software for Macintosh 19
Use features in the Macintosh printer driver
Print
Create and use printing presets in Macintosh
Use printing presets to save the current printer driver settings for reuse.
Create a printing preset
1. On the File menu, click Print.
2. Select the driver.
3. Select the print settings.
4. In the Presets box, click Save As..., and type a name for the preset.
5. Click OK.
Use printing presets
1. On the File menu, click Print.
2. Select the driver.
3. In the Presets box, select the printing preset that you want to use.
NOTE: To use printer-driver default settings, select Standard.
Resize documents or print on a custom paper size
You can scale a document to t on a dierent size of paper.
1. On the File menu, click Print.
2. Open the Paper Handling menu.
3. In the area for Destination Paper Size, select Scale to t paper size, and then select the size from the
drop-down list.
4. If you want to use only paper that is smaller than the document, select Scale down only.
Print a cover page
You can print a separate cover page for your document that includes a message (such as “Condential”).
1. On the File menu, click Print.
2. Select the driver.
3. Open the Cover Page menu, and then select whether to print the cover page Before Document or After
Document.
4. In the Cover Page Type menu, select the message that you want to print on the cover page.
NOTE: To print a blank cover page, select Standard as the Cover Page Type.
20 Chapter 4 Use the product with Macintosh ENWW
Use watermarks
A watermark is a notice, such as “Condential,” that is printed in the background of each page of a document.
1. On the File menu, click Print.
2. Open the Watermarks menu.
3. Next to Mode, select the type of watermark to use. Select Watermark to print a semi-transparent
message. Select Overlay to print a message that is not transparent.
4. Next to Pages, select whether to print the watermark on all pages or on the rst page only.
5. Next to Text, select one of the standard messages, or select Custom and type a new message in the
box.
6. Select options for the remaining settings.
Print multiple pages on one sheet of paper in Macintosh
You can print more than one page on a single sheet of paper. This feature provides a cost-eective way to
print draft pages.
1. On the File menu, click Print.
2. Select the driver.
3. Open the Layout menu.
4. Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9,
or 16).
5. Next to Layout Direction, select the order and placement of the pages on the sheet.
6. Next to Borders, select the type of border to print around each page on the sheet.
Print on both sides of the page (duplex printing)
Print on both sides manually
1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper
such as letterhead, load it in one of the following ways:
ENWW Use features in the Macintosh printer driver 21
●
For Tray 1, load the letterhead paper face-up with the top edge feeding into the product rst.
●
For all other trays, load the letterhead paper face-down with the top edge at the front of the tray.
2. On the File menu, click Print.
3. On the Finishing menu, select Manually Print on 2nd Side.
4. Click Print. Follow the instructions in the pop-up window that appears on the computer screen before
placing the output stack in Tray 1 for printing the second half.
5. Go to the product, and remove any blank paper that is in Tray 1.
6. Insert the printed stack face-up into Tray 1 with the top edge feeding into the product rst. You must
print the second side from Tray 1.
7. If prompted, press the appropriate control-panel button to continue.
Use the Services menu
If the product is connected to a network, use the Services menu to obtain product and supply-status
information.
1. On the File menu, click Print.
2. Open the Services menu.
3. To open the embedded Web server and perform a maintenance task, do the following:
a. Select Device Maintenance.
b. Select a task from the drop-down list.
c. Click Launch.
4. To go to various support Web sites for this device, do the following:
a. Select Services on the Web.
b. Select Internet Services, and select an option from the drop-down list.
c. Click Go!.
22 Chapter 4 Use the product with Macintosh ENWW
USB and parallel connections
1. Insert the software installation CD into the computer CD-ROM drive.
2. If the installation program does not start automatically, browse the CD contents and run the SETUP.EXE
le.
3. Follow the on-screen instructions.
NOTE: During the installation, there is a prompt to plug in the parallel or USB cable.
Figure 5-1 Parallel connection
Figure 5-
2
USB connection
24 Chapter 5 Connectivity ENWW
Network conguration
You might need to congure certain network parameters on the product. You can congure these parameters
from the embedded Web server.
Supported network protocols
The product supports the TCP/IP network protocol. It is the most widely used and accepted networking
protocol. Many networking services utilize this protocol. This product also supports IPv4 and IPv6. The
following tables list the networking services/protocols that are supported on the product.
Table 5-1 Printing
Service name Description
port9100 (Direct Mode) Printing service
Line printer daemon (LPD) Printing service
Table 5-2 Network product discovery
Service name Description
SLP (Service Location Protocol) Device Discovery Protocol, used to help nd and congure
network devices. Used primarily by Microsoft-based software
programs.
mDNS (multicast Domain Name Service - also known as
“Rendezvous” or “Bonjour”)
Device Discovery Protocol, used to help nd and congure
network devices. Used primarily by Apple Macintosh-based
software programs.
Table 5-3 Messaging and management
Service name Description
HTTP (hypertext transfer protocol) Allows Web browsers to communicate with embedded Web server.
EWS (embedded Web server) Allows a user to manage the product through a Web browser.
SNMP (simple network management protocol) Used by network programs for product management. SNMP V1,
V2, and standard MIB-II (Management Information Base) objects
are supported.
Table 5-4 IP addressing
Service name Description
DHCP (dynamic host conguration protocol) For Automatic IP address assignment. DHCP server provides the
product with an IP address. Generally requires no user
intervention for product to obtain IP address from a DHCP server.
ENWW Network conguration 25
Table 5-4 IP addressing (continued)
Service name Description
BOOTP (bootstrap protocol) For Automatic IP address assignment. BOOTP server provides the
product with an IP address. Requires administrator to input the
product MAC hardware address on BOOTP server in order for
product to obtain an IP address from that server.
Auto IP For Automatic IP address assignment. If neither a DHCP server nor
a BOOTP server is present, this service allows the product to
generate a unique IP address.
Install the product on a network
In this conguration, the product is connected directly to the network and can be congured to allow all
computers on the network to print directly to the product.
NOTE: This mode is the recommended network conguration for the product.
1. Before turning on the product, connect the product directly to the network by inserting a network cable
into the product network port.
2. Turn on the product, wait 2 minutes, and then use the control panel to print a conguration page.
NOTE: Make sure that an IP address is listed on the conguration page before proceeding to the next
step. If an IP address is not present, reprint the conguration page.
3. Insert the product CD into the computer. If the software installer does not start, navigate to the
setup.exe le on the CD and double-click the le.
4. Follow the installer instructions.
NOTE: When the installer prompts for a network address, provide the IP address listed on the
conguration page that you printed before starting the installer program, or search for the product on
the network.
5. Allow the installation process to complete.
Congure the network product
View or change network settings
You can use the embedded Web server to view or change IP conguration settings.
1. Print a conguration page, and locate the IP address.
●
If you are using IPv4, the IP address contains only digits. It has this format:
xx.xx.xx.xxx
●
If you are using IPv6, the IP address is a hexadecimal combination of characters and digits. It has
this format:
26 Chapter 5 Connectivity ENWW
xxxx::xxx:xxxx:xxxx:xxxx
2. Type the IP address into the address line of a Web browser to open the embedded Web server.
3. Click the Networking tab to obtain network information. You can change settings as needed.
Set or change the network password
Use the embedded Web server to set a network password or change an existing password.
1. Open the embedded Web server and click the Networking tab.
2. In the left-side pane, click the Password button.
NOTE: If a password has previously been set, you are prompted to type the password. Type the
password, and then click the Apply button.
3. In the Device Password area, type the new password in the Password box and in the Conrm Password
box.
4. At the bottom of the window, click the Apply button to save the password.
IP address
The product IP address can be set manually, or it can be congured automatically via DHCP, BootP, or AutoIP.
To change the IP address manually, use the Networking tab in the embedded Web server.
Link speed setting
Use the Networking tab in the embedded Web server to set the link speed if necessary.
Incorrect changes to the link speed setting might prevent the product from communicating with other
network devices. For most situations, the product should be left in automatic mode. Changes can cause the
product to power cycle. Changes should be made only while the product is idle.
ENWW Network conguration 27
28 Chapter 5 Connectivity ENWW
Understand paper and print media use
This product supports a variety of paper and other print media in accordance with the guidelines in this user
guide. Paper or print media that does not meet these guidelines might cause the following problems:
●
Poor print quality
●
Increased jams
●
Premature wear on the product, requiring repair
For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use
paper or print media made for inkjet printers. HP Company cannot recommend the use of other brands of
media because HP cannot control their quality.
It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory results.
This might be the result of improper handling, unacceptable temperature and/or humidity levels, or other
variables over which HP has no control.
CAUTION: Using paper or print media that does not meet HP's specications might cause problems for the
product, requiring repair. This repair is not covered by the HP warranty or service agreements.
30 Chapter 6 Paper and print media ENWW
Supported paper and print media sizes
This product supports a number of paper sizes, and it adapts to various media.
NOTE: To obtain best results, select the correct paper size and type in the printer driver before printing.
Table 6-1 Supported paper and print media sizes
Size and dimensions Tray 1 Tray 2
Letter
216 x 279 mm (8.5 x 11 inches)
Legal
216 x 356 mm (8.5 x 14 inches)
A4
210 x 297 mm (8.27 x 11.69 inches)
A5
148 x 210 mm (5.83 x 8.27 inches)
A6
105 x 148 mm (4.1 x 5.8 inches)
B5 (JIS)
182 x 257 mm (7.17 x 10.12 inches)
Executive
184 x 267 mm (7.24 x 10.51 inches)
Postcard (JIS)
100 x 148 mm (3.9 x 5.8 inches)
Double Postcard (JIS)
148 x 200 mm (5.8 x 7.9 inches)
16K
184 x 260 mm (7.2 x 10.2 inches)
16K
195 x 270 mm (7.7 x 10.6 inches)
16K
197 x 273 mm (7.8 x 10.8 inches)
8.5 x 13
216 x 330 mm (8.5 x 13 inches)
Envelope Commercial #10
105 x 241 mm (4.13 x 9.49 inches)
ENWW Supported paper and print media sizes 31
Table 6-1 Supported paper and print media sizes (continued)
Size and dimensions Tray 1 Tray 2
Envelope B5 ISO
176 x 250 mm (6.7 x 9.8 inches)
Envelope C5 ISO
162 x 229 mm (6.93 x 9.84 inches)
Envelope DL ISO
110 x 220 mm (4.33 x 8.66 inches)
Envelope Monarch
98 x 191 mm (3.9 x 7.5 inches)
Custom
76 x 127 mm to 216 x 356 mm
(3.0 x 5.0 inches to 8.5 x 14 inches)
Custom paper sizes
This product supports a variety of custom paper sizes. Supported custom sizes are sizes that are within the
minimum- and maximum-size guidelines for the product but are not listed in the supported paper sizes table.
When using a supported custom size, specify the custom size in the print driver, and load the paper in a tray
that supports custom sizes.
32 Chapter 6 Paper and print media ENWW
Supported paper and print media types
For a complete list of specic HP-brand paper that this product supports, go to www.hp.com/support/
ljp2030series.
Paper type (printer driver) Tray 1 Tray 2
Plain Paper
Light 60–74 g/m
2
Midweight (96–110 g/m
2
)
Heavy (111–130 g/m
2
)
Extra Heavy (131–175 g/m
2
)
Transparency
Labels
Letterhead
Preprinted
Prepunched
Color
Rough
Bond
Recycled
Envelope
HP Multipurpose Paper
HP Oce Paper
HP LaserJet Paper
HP Premium Choice Paper
ENWW Supported paper and print media types 33
Tray and bin capacity
Tray or bin Paper type Specications Quantity
Tray 1 Paper Range:
60 g/m
2
(16 lb) bond to 200 g/m
2
(54 lb) bond
Maximum stack height: 5 mm (0.3
inch)
Equivalent to 50 sheets of 75 g/m
2
(20 lb) bond
Envelopes
Less than 60 g/m
2
(16 lb) bond to
90 g/m
2
(24 lb) bond
Up to 10 envelopes
Labels Maximum 0.23 mm (0.009 inch)
thick
Maximum stack height: 5 mm (0.3
inch)
Transparencies Minimum 0.13 mm (0.005 inch)
thick
Maximum stack height: 5 mm (0.3
inch)
Tray 2
Paper Range:
60 g/m
2
(16 lb) bond to 135 g/m
2
(36 lb) bond
Equivalent to 250 sheets of 75
g/m
2
(20 lb) bond
Maximum stack height for A6
paper: 15 mm (0.59 inch)
T
ransparencies Minimum 0.13 mm (0.005 inch)
thick
Maximum stack height: 26 mm (1.0
inch)
Standard top bin
Paper
Up to 125 sheets of 75 g/m
2
(20 lb)
bond
34 Chapter 6 Paper and print media ENWW
Special paper or print media guidelines
This product supports printing on special media. Use the following guidelines to obtain satisfactory results.
When using special paper or print media, be sure to set the type and size in your print driver to obtain the best
print results.
CAUTION: HP LaserJet printers use fusers to bond dry toner particles to the paper in very precise dots. HP
laser paper is designed to withstand this extreme heat. Using inkjet paper not designed for this technology
could damage your printer.
Media type Do Do not
Envelopes
●
Store envelopes at.
●
Use envelopes where the seam
extends all the way to the corner of
the envelope.
●
Use peel-o adhesive strips that are
approved for use in laser printers.
●
Do not use envelopes that are
wrinkled, nicked, stuck together, or
otherwise damaged.
●
Do not use envelopes that have
clasps, snaps, windows, or coated
linings.
●
Do not use self-stick adhesives or
other synthetic materials.
Labels
●
Use only labels that have no exposed
backing between them.
●
Use Labels that lie at.
●
Use only full sheets of labels.
●
Do not use labels that have wrinkles
or bubbles, or are damaged.
●
Do not print partial sheets of labels.
Transparencies
●
Use only transparencies that are
approved for use in laser printers.
●
Place transparencies on a at surface
after removing them from the
product.
●
Do not use transparent print media
not approved for laser printers.
Letterhead or preprinted forms
●
Use only letterhead or forms
approved for use in laser printers.
●
Do not use raised or metallic
letterhead.
Heavy paper
●
Use only heavy paper that is
approved for use in laser printers and
meets the weight specications for
this product.
●
Do not use paper that is heavier than
the recommended media
specication for this product unless it
is HP paper that has been approved
for use in this product.
Glossy or coated paper
●
Use only glossy or coated paper that
is approved for use in laser printers.
●
Do not use glossy or coated paper
designed for use in inkjet products.
ENWW Special paper or print media guidelines 35
Load trays
Paper orientation for loading trays
If you are using paper that requires a specic orientation, load it according to the information in the following
table.
Tray Single-sided printing Envelope printing
Tray 1 Face-up
Top edge leading into the product
Front of envelope face-up
Short edge with postage leading into the
product
Tray 2 Face-down
Top edge at the front of the tray
Use only Tray 1 for printing envelopes.
36 Chapter 6 Paper and print media ENWW
Tray 1
Tray 1 is accessed from the front of the printer.
Media guides ensure that the media is correctly fed into the printer and that the print is not skewed (crooked
on the media). When loading media, adjust the media guides to match the width of the media that you are
using.
ENWW Load trays 37
Tray 2
Media guides ensure that the media feeds correctly into the printer and that the print is not skewed. Tray 2
has side and rear media guides. When loading media, adjust the media guides to match the length and width
of the media that you are using.
NOTE: When you add new media, make sure that you remove all of the media from the input tray and
straighten the stack of new media. This reduces jams by preventing multiple sheets of media from feeding
through the printer at one time.
Load A6-size paper
When loading A6-size paper, adjust the length by sliding forward only the center panel of the rear media
guide.
38 Chapter 6 Paper and print media ENWW
Manual feed
You can use manual feed when printing mixed media. For example, you can use manual feed to print an
envelope, then a letter, then an envelope, and so on. Load envelopes in Tray 1 and load letterhead into Tray 2.
To print using manual feed, open the printer Properties or Printer Setup, and then select Manual Feed (tray 1)
from the Source Tray drop-down list. After you have enabled manual feed, press the Go button to print.
Congure trays
Use either the printer driver or the embedded Web server to congure the trays for a particular paper type
and size.
Printer driver Click the Paper/Quality tab and select the type and size in the Paper Options area.
Embedded Web server Click the Settings tab, and then click the Paper Handling option from the left-side pane.
ENWW Congure trays 39
Use paper output options
The product has two output locations: the top (standard) output bin and the straight-through paper path (rear
output).
Print to the top (standard) output bin
The top output bin collects paper face-down, and in the correct order. The top output bin should be used for
most print jobs, including transparencies. To use the top output bin, be sure that the straight-through paper
path is closed. To avoid jams, do not open or close the straight-through paper path while the product is
printing.
40 Chapter 6 Paper and print media ENWW
Print to the straight-through paper path (rear output)
The product always uses the straight-through paper path if it is open. Paper exits face-up, with the last page
on top (reverse order).
Printing from Tray 1 to the rear output provides the straightest path. Opening the straight-through paper
path might improve performance with the following paper types:
●
Envelopes
●
Labels
●
Small custom-size paper
●
Postcards
●
Paper heavier than 120 g/m
2
(32 lb)
To open the straight-through paper path, grasp the handle at the top of the rear door, and pull the door down.
NOTE: Be sure to open the straight-through paper path, not the jam-release door.
ENWW Use paper output options 41
42 Chapter 6 Paper and print media ENWW
EconoMode
This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner
and decrease the cost per page. However, using EconoMode can also reduce print quality.
HP does not recommend full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these
circumstances, you will need to install a new print cartridge, even if there is toner supply remaining in the
cartridge.
Enable or disable EconoMode in any of these ways:
●
In the embedded Web server (network model only), open the Settings tab and select the PCL Settings
option.
●
In the Windows printer driver, open the Paper/Quality tab and select the EconoMode option.
●
In the Macintosh printer driver, open the Print Quality drop-down menu.
44 Chapter 7 Use product features ENWW
Quiet mode
This product has a quiet mode that reduces noise during printing. When quiet mode is turned on, the product
prints at a slower speed.
Follow these steps to enable quiet mode.
Windows 1. Open the printer-driver Properties screen, and then click the Device Settings tab.
2. In the Quiet Mode area, select Enable.
Macintosh 1. Open the HP Printer Utility.
2. Select Set Quiet Mode, and then select On.
3. Click the OK button.
ENWW Quiet mode 45
46 Chapter 7 Use product features ENWW
Cancel a print job
You can stop a print request by using the control panel or by using the software program. For instructions
about how to stop a print request from a computer on a network, see the online Help for the specic network
software.
NOTE: It can take some time for all printing to clear after you have canceled a print job.
Stop the current print job from the control panel
▲
Press the Cancel button on the control panel.
Stop the current print job from the software program
When you send the print job, a dialog box appears briey on the screen, giving you the option to cancel the
print job.
If se
veral requests have been sent to the product through your software, they might be waiting in a print
queue (for example, in Windows Print Manager). See the software documentation for specic instructions
about canceling a print request from the computer.
If a print job is waiting in a print queue or print spooler, delete the print job there.
1. Windows XP and Windows Server 2003 (using the default Start menu view): Click Start, click Settings,
and then click Printers and Faxes.
-or-
Windows 2000, Windows XP, and Windows Server 2003 (using the Classic Start menu view): Click
Start, click Settings, and then click Printers.
-or-
Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click
Printer
.
2. In the list o
f printers, double-click the name of this product to open the print queue or spooler.
3. Select the print job that you want to cancel, and then press
Delete.
48 Chapter 8 Print tasks ENWW
Use features in the Windows printer driver
Open the printer driver
How do I Steps to perform
Open the printer driver On the File menu in the software program, click Print. Select the
printer, and then click Properties or Preferences.
Get help for any printing option Click the ? symbol in the upper-right corner of the printer driver,
and then click any item in the printer driver. A pop-up message
displays that provides information about the item. Or, click Help
to open the online Help.
Use Quick Sets
Quick Sets are available from every tab in the printer driver.
How do I Steps to perform
Use a Quick Set Select one of the Quick Sets, and then click OK to print the job
with the predened settings.
Create a custom Quick Set a) Select the print options for the new Quick Set. b) Type a name
for the Quick Set, and then click Save.
ENWW Use features in the Windows printer driver 49
Set paper and quality options
To perform the following tasks, open the printer driver and click the Paper/Quality tab.
How do I Steps to perform
Select a page size Select a size from the Size is drop-down list.
Select a custom page size a) Click Custom. The Custom Paper Size dialog box opens. b) Type
a name for the custom size, specify the dimensions, and click OK.
Select a paper source Select a tray from the Source is drop-down list.
Select a paper type Select a type from the Type is drop-down list.
Print covers on dierent paper
Print the rst or last page on dierent paper
a) In the Paper Options area, click Use Dierent Paper/Covers.
b) Select an option to print a blank or preprinted front cover, back
cover, or both. Or, select an option to print the rst or last page on
dierent paper. c) Select options from the Source is and Type is
drop-down lists. d) Click OK.
Adjust the resolution of printed images In the Print Quality area, select an option from the drop-down
list. See the printer-driver online Help for information about each
of the available options.
Select draft-quality printing In the Print Quality area, click EconoMode.
Set document eects
To perform the following tasks, open the printer driver and click the Eects tab.
How do I Steps to perform
Scale a page to t on a selected paper size Click Print document on, and then select a size from the drop-
down list.
Scale a page to be a percent of the actual size Click % of Normal Size, and then type the percent or adjust the
slider bar.
Print a watermark a) Select a watermark from the Watermarks drop-down list. b) To
print the watermark on the rst page only, click First page only.
Otherwise, the watermark is printed on each page.
Add or edit watermarks
NOTE: The printer driver must be stored on your computer for
this to work.
a) In the Watermarks area, click Edit. The Watermark Details
dialog box opens. b) Specify the settings for the watermark, and
then click OK.
50 Chapter 8 Print tasks ENWW
Set document nishing options
To perform the following tasks, open the printer driver and click the Finishing tab.
How do I Steps to perform
Print on both sides (Duplex) using the top output bin 1. Click Print On Both Sides (Manually). If you will bind the
document along the top edge, click Flip Pages Up.
2. Close the straight-through output door.
3. Print side one of the document using Tray 1.
4. After side one has printed, remove the remaining paper from
Tra
y 1 and set it aside until after you nish the manual two-
sided print job.
5. Gather the printed pages and straighten the stack.
6. Return the stack to Tray 1 with the printed side down and
the top edg
e toward the product.
7. Press the Go button to print side two.
ENWW Use features in the Windows printer driver 51
How do I Steps to perform
Print a booklet a) Click Print on both sides. b) In the Booklet Printing drop-down
list, click Left Edge Binding or Right Edge Binding. The Pages per
Sheet option automatically changes to 2 Pages per Sheet.
Print multiple pages per sheet a) Select the number of pages per sheet from the Pages per
Sheet drop-down list. b) Select the correct options for Print Page
Borders, Page Order, and Orientation.
Select page orientation a) In the Orientation area, click Portrait or Landscape. b) To print
the page image upside down, click Rotate by 180 degrees.
Obtain support and product-status information
To perform the following tasks, open the printer driver and click the Services tab.
How do I Steps to perform
Obtain support information for the product and order supplies
online
In the Internet Services drop-down list, select a support option,
and click Go!
Print information pages In the Print Information Pages area, select one of the pages from
the drop-down list, and then click the Print button.
Obtain information about product status lights In the Device Services area, click the icon to open a control-panel
light simulator. You can select a pattern of lights to nd
information about the product status.
52 Chapter 8 Print tasks ENWW
Set advanced printing options
To perform the following tasks, open the printer driver and click the Advanced tab.
How do I Steps to perform
Change the number of copies that are printed
NOTE: If the software program that you are using does not
provide a way to print a particular number of copies, you can
change the number of copies in the driver.
Changing this setting aects the number of copies for all print
jobs. After your job has printed, restore this setting to the original
value.
In the Copies area, select the number of copies to print. If you
select two or more copies, you can select the option to collate the
pages.
Print colored text as black rather than as shades of gray In the Printer Features area, select the Print All Text as Black
option.
Use HP Resolution Enhancement technology (REt) for all print jobs In the Printer Features area, select the REt option.
ENWW Use features in the Windows printer driver 53
54 Chapter 8 Print tasks ENWW
Print the information pages
You can print the following information pages.
Demo page
The Demo page contains examples of text and graphics. To print a Demo page, do one of the following:
●
Press the Go button when the printer Ready light is on and no other jobs are printing.
●
Select it from the Print Information Pages drop-down list on the Services tab in Printer Preferences.
Conguration page
The Conguration page lists current settings and properties of the printer. It also contains a status log report.
To print a conguration page, do one of the following:
●
Press and hold the Go button for 5 seconds when the printer Ready light is on and no other jobs are
printing.
●
Select it from the Print Information Pages drop-down list on the Services tab in Printer Preferences.
Supplies Status page
You can print the Supplies Status page by selecting it from the Print Information Pages drop-down list on the
Services tab in Printer Preferences. The Supplies Status page provides the following information:
●
The estimated number of pages remaining on the print cartridge
●
The number of pages and print jobs that have been processed
●
Ordering and recycling information
56 Chapter 9 Manage and maintain the product ENWW
Manage a network product
Embedded Web server
The embedded Web server allows you to view product and network status and to manage printing functions
from your computer. Use the embedded Web server for the following tasks:
●
View product status information
●
Determine the remaining life on all supplies and order new ones
●
View and change the size and type of paper loaded in each tray
●
View and change the product default conguration settings
●
View and change network conguration
You do not need to install any software on the computer. Use one of these supported Web browsers:
●
Internet Explorer 6.0 (and later)
●
Netscape Navigator 7.0 (and later)
●
Firefox 1.0 (and later)
●
Mozilla 1.6 (and later)
●
Opera 7.0 (and later)
●
Safari 1.2 (and later)
●
Konqueror 3.2 (and later)
The embedded Web server works when the product is connected to a TCP/IP-based network. The embedded
Web server does not support IPX-based connections or direct USB connections.
NOTE: You do not have to have Internet access to open and use the embedded Web server. However, if you
click a link on any of the pages, you must have Internet access in order to go to the site associated with the
link.
Open the embedded Web server
To open the embedded Web server, type the IP address or hostname of the product in the address eld of a
supported Web browser.
TIP: After you open the URL, bookmark it so that you can return to it quickly in the future.
The embedded Web server has three tabs that contain settings and information about the product: the
Information tab, the Settings tab, and the Networking tab.
Information tab
This tab provides information about product and supplies status, product and network conguration, and
supplies reordering.
ENWW Manage a network product 57
Settings tab
This tab allows you to congure the product from your computer. If this product is networked, consult with
the network administrator before changing settings on this tab.
Networking tab
This tab allows the network administrator to control network-related settings for the product when it is
connected to an IP-based network.
Links
Links are located in the upper-right part of the Status pages. You must have Internet access in order to use
any of these links. If you use a dial-up connection and did not connect when you rst opened the embedded
Web server, you must connect before you can visit these Web sites. Connecting might require that you close
the embedded Web server and reopen it.
●
Order Supplies. Click this link to connect to the Sure Supply Web site and order genuine HP supplies
from HP or a reseller of your choice.
●
Product Support. Click this link to connect to the support site for the product. You can search for help
regarding general topics.
Secure the embedded Web server
You can congure the embedded Web server so that access to some tabs requires a password.
58 Chapter 9 Manage and maintain the product ENWW
Lock the product
The product has a slot that you can use to attach a cable-type security lock.
ENWW Lock the product 59
Manage supplies
Using, storing, and monitoring the print cartridge can help ensure high-quality output.
Supplies life
For information regarding specic product yield, see www.hp.com/go/learnaboutsupplies.com.
To order supplies, see Supplies and accessories on page 105.
Manage the print cartridge
Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.
Use genuine HP print cartridges
When you use a genuine new HP print cartridge, you can obtain the following supplies information:
●
Percentage of supplies remaining
●
Estimated number of pages remaining
●
Number of pages printed
HP policy on non-HP print cartridges
HP cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP
products, HP cannot inuence their design or control their quality. If you are using a relled or
remanufactured toner cartridge and are not satised with the print quality, replace the toner cartridge with a
genuine HP toner cartridge.
Print-cartridge authentication
The device automatically authenticates the print cartridge when it is inserted into the device. During
authentication, the device noties you whether a cartridge is a genuine HP print cartridge.
HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/
anticounterfeit when you install an HP print cartridge and the control-panel message says the cartridge is
non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
●
You are experiencing a high number of problems with the print cartridge.
●
The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the
packaging diers from HP packaging).
60 Chapter 9 Manage and maintain the product ENWW
Replace supplies and parts
Supply replacement guidelines
Keep the following guidelines in mind when setting up the product.
●
Sucient space is required above and in the front of the product for removing supplies.
●
The product should be located on a at, sturdy surface.
NOTE: HP recommends the use of HP supplies in this product. Use of non-HP supplies can cause problems
requiring service that is not covered by the HP warranty or service agreements.
Redistribute toner
When toner is low, faded or light areas appear on the printed page. You might be able to temporarily improve
print quality by redistributing the toner.
1. Push the button to open the print-cartridge door, and then remove the print cartridge.
2
. T
o redistribute the toner, gently rock the print cartridge from front to back.
CAUTION: If toner gets on your clothing, wipe it o with a dry cloth and wash the clothing in cold water.
Hot water sets toner into the fabric.
ENWW Replace supplies and parts 61
3. Reinsert the print cartridge into the product, and then close the print-cartridge door.
If the print is still light, install a new print cartridge.
Change the print cartridge
When a print cartridge approaches the end of useful life, you are prompted to order a replacement. You can
c
on
tinue prin
ting with the current cartridge until redistributing the toner no longer yields acceptable print
quality.
1
. Push the b
ut
ton to open the print-cartridge door, and then remove the print cartridge.
2. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling.
62 Chapter 9 Manage and maintain the product ENWW
3. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge.
CAUTION: Do not touch the shutter or the surface of the roller.
4. Bend the tab on the le
ft side of the cartridge until the tab breaks loose. Pull the tab until all the tape is
removed from the cartridge. Place the tab and tape in the print-cartridge box to return for recycling.
5. Align the print cartridge with the tracks inside the product, insert the print cartridge until it is rmly
se
ated, and then close the print-cartridge door.
6. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See
the encl
osed recycling guide for recycling instructions.
For additional help, go to
www.hp.com/support/ljp2030series.
ENWW Replace supplies and parts 63
Clean the product
Clean the outside of the printer with a clean, damp cloth when necessary.
CAUTION: Do not use ammonia-based cleaners on or around the printer.
During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over time, this
buildup can cause print quality problems, such as toner specks or smearing, and paper jams. To correct and
prevent these types of problems, you can clean the print cartridge area and the printer media path.
Clean the print-cartridge area
You do not need to clean the print-cartridge area often. However, cleaning this area can improve the quality of
your printed sheets.
WARNING! To avoid injury, turn the product o, disconnect the power cord, and wait for the product to cool
before cleaning it.
1. Open the print-cartridge door, and then remove the print cartridge.
CAUTION: Do not touch the black sponge-transfer roller inside the product. Doing so can damage the
pr
oduct.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.
2
. With a dr
y, lin
t-free cloth, wipe any residue from the media-path area and the print-cartridge cavity.
64 Chapter 9 Manage and maintain the product ENWW
3. Replace the print cartridge, and close the print-cartridge door.
4
. R
econnect the power cord, and turn the product on.
ENWW Clean the product 65
Clean the paper path
If you are experiencing toner specks or dots on the printouts, clean the printer media path. This process uses
a transparency to remove dust and toner from the media path. Do not use bond or rough paper.
NOTE: For best results use a sheet of transparency. If you do not have any transparencies, you can use
c
o
pier gr
ade media (70 to 90 g/m
2
(18 to 24 lb)) with a smooth surface.
1. Make sure that the product is idle and the Ready light is on.
2. Load the transparency in Tray 1.
3. Print a cleaning page.
Windows 1. Open the printer-driver Properties screen, and then click the Device Settings
tab.
2. In the Cleaning Page area, click Start.
Macint
osh
1. Open the HP Printer Utility.
2. Select the Cleaning Page option, and click the OK
button.
NOTE: The cleaning process takes approximately 2 minutes. The cleaning page stops periodically during the
cleaning pr
ocess. Do not turn the product o until the cleaning process has nished. You might need to repeat
the cleaning process several times to thoroughly clean the product.
66 Chapter 9 Manage and maintain the product ENWW
Clean the Tray 1 pickup roller
If the product is having trouble picking up paper from Tray 1, follow these instructions.
1. Turn the product o, disconnect the power cord, and wait for the product to cool.
2. Push the but
ton to open the print-cartridge door, and then remove the print cartridge.
CAUTION: Do not touch the black sponge-transfer roller inside the product. Doing so can damage the
product.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.
3. Lift the pickup roller cover.
ENWW Clean the product 67
4. Press the two black retaining tabs outward until the pickup roller is released from its seat.
5. Remove the pickup roller from the product.
6. Dab a lint-free cloth in water, and scrub the roller.
NOTE: Do not touch the surface of the roller with bare ngers.
7. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
68 Chapter 9 Manage and maintain the product ENWW
8. Allow the pickup roller to dry completely.
9. Line up the black r
etaining tabs in the product with the grooves in the pickup roller, and then press the
pickup roller into the pickup roller seat until the retaining tabs click.
10. Close the pickup roller cover.
11
. R
einstall the print cartridge, and close the print-cartridge door.
ENWW Clean the product 69
12. Reconnect the power cord, and turn the product on.
70 Chapter 9 Manage and maintain the product ENWW
Clean the Tray 2 pickup roller
If the product is having trouble picking up paper from Tray 2, follow these instructions.
1. Turn the product o, disconnect the power cord and wait for the product to cool.
2. Remove Tray 2.
3. Inside the empt
y tray slot, locate the pickup roller on the top side, near the front of the product.
4. Dab a lint-free cloth in water, and then scrub the roller as you rotate it toward the back of the product.
NOTE: Do not touch the surface of the roller with bare ngers.
ENWW Clean the product 71
5. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
6. Allow the pickup roller to dry completely.
7. Replace Tray 2.
8. Reconnect the power cord, and turn the product on.
72 Chapter 9 Manage and maintain the product ENWW
Solve general problems
If the product is not responding correctly, complete the steps in the following checklist, in order. If the product
does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem,
you can stop without performing the other steps on the checklist.
Troubleshooting checklist
1. Make sure the product Ready light is on. If no lights are on, complete these steps:
a. Check the power-cable connections.
b. Check that the power switch is on.
c. Make sure that the line voltage is correct for the product power conguration. (See the label that is
on the back of the product for voltage requirements.) If you are using a power strip and its voltage
is not within specications, plug the product directly into the wall. If it is already plugged into the
wall, try a dierent outlet.
d. If none of these measures restores power, contact HP Customer Care.
2. Check the cabling.
a. Check the cable connection between the product and the computer or network port. Make sure that
the connection is secure.
b. Make sure that the cable itself is not faulty by using a dierent cable, if possible.
c. Check the network connection.
3. Check to see any control-panel lights are lit. See Status-light patterns on page 76.
4. Ensure that the paper that you are using meets specications.
5. Print a conguration page. See Print the information pages on page 56.
a. If the page does not print, check that at least one tray contains paper.
b. If the page jams in the product, see Clear jams on page 85.
6. If the conguration page prints, check the following items.
a. If the page does not print correctly, the problem is with the product hardware. Contact
HP Customer Care.
b. If the page prints correctly, then the product hardware is working. The problem is with the
computer you are using, with the printer driver, or with the program.
7. Select one of the following options:
Windows: Click Start, click Settings, and then click Printers, or Printers and Faxes. Double-click the
name of the product.
-or-
Mac OS X: Open Print Center or Printer Setup Utility, and double-click the line for the product.
74 Chapter 10 Solve problems ENWW
8. Verify that you have installed the printer driver for this product. Check the program to make sure that
you are using the printer driver for this product.
9. Print a short document from a dierent program that has worked in the past. If this solution works, then
the problem is with the program you are using. If this solution does not work (the document does not
print) complete these steps:
a. Try printing the job from another computer that has the product software installed.
b. If you connected the product to the network, connect the product directly to a computer with a USB
cable. Redirect the product to the correct port, or reinstall the software, selecting the new
connection type that you are using.
Factors that aect product performance
Several factors aect the time it takes to print a job:
●
Maximum product speed, measured in pages per minute (ppm)
●
The use of special paper (such as transparencies, heavy paper, and custom-size paper)
●
Product processing and download time
●
The complexity and size of graphics
●
The speed of the computer you are using
●
The USB connection
●
The printer I/O conguration
●
The network operating system and conguration (if applicable)
Restore factory settings
To restore the product to the factory-default settings, follow these steps.
1. Turn the product o.
2. Turn the product on, and while it is initializing press and hold both control-panel buttons at the same
time until all the lights blink in unison.
ENWW Restore factory settings 75
Status-light patterns
Table 10-1 Status-light legend
Symbol for "light o"
Symbol for "light on"
Symbol for "light blinking"
Table 10-
2
Control-panel light messages
Light status State of the printer Action
Initialization/Startup
While in the Startup state, the Go, Ready,
and Att
ention lights cycle (at the rate of
500 ms) one after another.
Reconguration Initialization
During the printer start up, you can request
special initialization sequenc
es that
recongure the printer. When one of the
sequences is requested, such as cold reset,
the lights cycle as in the Initialization/
Startup state.
Job Cancel
After the cancellation process has been
complet
ed, the printer returns to the Ready
state.
During the Initialization, Reconguration,
and Job Cancel processes, pressing buttons
has no eect.
76 Chapter 10 Solve problems ENWW
Table 10-2 Control-panel light messages (continued)
Light status State of the printer Action
Ready
The printer is ready with no job activity.
To print a Conguration page, press and
hold the Go button for 5 seconds while the
device Ready light is on and no other jobs
are printing.
Processing Data
The printer is processing or receiving data.
To cancel the current job, press the Cancel
but
ton.
ENWW Status-light patterns 77
Table 10-2 Control-panel light messages (continued)
Light status State of the printer Action
Manual Feed or Continuable Error
This state can be reached in the following
circumstances:
●
Manual feed
●
General continuable error
●
Memory conguration error
●
Personality/Job related error
To recover from the error and print
whatever data is possible, press the Go
button.
If the recovery is successful, the printer
goes to the Processing Data state and
completes the job.
If the recovery is unsuccessful, the printer
returns to the Continuable Error state.
Attention
The print-cartridge door is open.
Close the print-cartridge door.
78 Chapter 10 Solve problems ENWW
Table 10-2 Control-panel light messages (continued)
Light status State of the printer Action
Fatal Error
●
Turn o the printer, wait 10 seconds,
and turn on the printer.
●
If you are unable to resolve the
problem, contact HP.
Toner Low
The Go, Ready, and Attention lights act
independently o
f the Toner Low state.
Order a new print cartridge and have it
ready. See
Supplies and accessories
on page 105.
ENWW Status-light patterns 79
Table 10-2 Control-panel light messages (continued)
Light status State of the printer Action
Paper Out Load paper or other media.
Paper Mount
The loaded paper or other media is not
support
ed.
Load acceptable paper or other media. See
Paper and print media on page 29.
Press the Go button to override the
c
ondition.
ENWW Status-light patterns 81
Status-alert messages
Status-alert messages appear on the computer screen when the product has certain problems. Use the
information in the following table to solve these problems.
Alert message Description Recommended action
10.XXXX Supply memory error The e-label for the print cartridge cannot be
read or is missing.
●
Reinstall the print cartridge.
●
Turn the product o and then on.
●
If the problem is not solved, replace the
cartridge.
50.X Fuser error The product has experienced an error with the
fuser.
Turn o the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If the error continues, turn o the product, wait
at least 25 minutes, and then turn on the
product.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn on the product.
If the message persists, contact HP support.
52.0 Scanner Error An internal error has occurred. Turn o the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn on the product.
If the message persists, contact HP support.
Door Open The door is open. Close the door.
Engine communication error The product experienced an internal
communication error.
Turn o the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn on the product.
If the message persists, contact HP support.
Install black cartridge The cartridge is either not installed or not
correctly installed in the product.
Install the print cartridge.
Jam in <location>
(<location> indicates the area where the jam
has occurred)
The product has detected a jam. Clear the jam from the area indicated in the
message. The job should continue to print. If it
does not, try reprinting the job. See Jams
on page 84.
If the message persists, contact HP support.
Load paper The tray is empty. Load print media into the tray.
Manual feed The product is set for manual feed mode. Load the correct paper into the tray, and then
press the Go button to clear the message.
82 Chapter 10 Solve problems ENWW
Alert message Description Recommended action
Non-HP black cartridge A new, non-HP supply has been installed. This
message appears until an HP supply is installed
or you press the Go button.
If you believe you purchased an HP supply, go
to www.hp.com/go/anticounterfeit.
Service or repairs that are required as a result
of using non-HP supplies are not covered under
HP warranty.
To continue printing, press the Go button.
Not Connected The product software cannot communicate with
the product.
1. Make sure the product is turned on.
2. Make sure the USB cable is connected
securely to the product and the computer.
Order black cartridge The identied print cartridge is nearing the end
of its useful life.
Order a new print cartridge. You can continue
printing with the current print cartridge until
redistributing the toner no longer yields
acceptable print quality.
Page too complex The product cannot process the page. Press the Go button to continue printing the
job, but output might be aected.
Printer mispick The print engine has failed to pick up a piece of
paper.
Reload the paper in the input tray and press the
Go button to continue the job.
If the message persists, contact HP support.
Printing The product is printing a document. Wait for printing to nish.
ENWW Status-alert messages 83
Jams
Common causes of jams
Many jams are caused by using paper that does not meet HP specications. For complete paper specications
for all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide. This guide is available at
www.hp.com/support/ljpaperguide.
The product is jammed.
1
Cause Solution
The paper does not meet specications. Use onl
y paper that meets HP specications. See
Paper and print
media on page 29.
A component is installed incorrectly. Verify that the print cartridge is correctly installed.
You are using paper that has already passed through a product or
copier
.
Do not use paper that has been previously printed on or copied.
A tray is loaded incorrectly. Remove any excess paper from the tray. Make sure that the stack
is below the maximum stack height mark in the tray.
The paper is skewed. The tray guides are not adjusted correctly. Adjust them so they
hold the stack rmly in place without bending it.
The paper is binding or sticking together. Remove the paper, ex it, rotate it 180°, or ip it over. Reload the
paper into the tray.
NOTE: Do not fan paper. Fanning can create static electricity,
which can cause paper to s
tick together.
The paper is removed before it settles into the output bin. Reset the product. Wait until the page completely settles in the
output bin be
fore removing it.
During two-sided printing, you removed the paper before the
second side of the document was printed.
Reset the product and print the document again. Wait until the
page completely settles in the output bin before removing it.
The paper is in poor condition. Replace the paper.
The internal rollers from the tray are not picking up the paper. Remove the top sheet of paper. If the paper is too heavy, it might
not be picked from the tray.
The paper has rough or jagged edges. Replace the paper.
The paper is perforated or embossed. Perforated or embossed paper does not separate easily. Feed
single sheets from Tray 1.
Product supply items have reached the end of their useful life. Check the product control panel for messages prompting you to
replace supplies, or print a supplies status page to verify the
remaining life of the supplies. See
Print the information pages
on page 56.
Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the
original pack
aging in a controlled environment.
1
If the product continues to jam, contact HP Customer Support or your authorized HP service provider.
84 Chapter 10 Solve problems ENWW
Jam locations
Jams can occur at the following locations in the product.
1
3
2
1 Internal areas
2 Input trays
3 Output bins
Clear jams
When clearing jams, be careful not to tear jammed paper. If a small piece of paper remains in the product, it
coul
d cause additional jams.
CAUTION: Before clearing jams, turn the product o and disconnect the power cord.
Internal areas
Print-cartridge area and paper path
1. Push the but
ton to open the print-cartridge door, and then remove the print cartridge.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.
ENWW Jams 85
2. If jammed paper is visible, grasp it with both hands and slowly pull it out of the product.
3
. R
eplace the print-cartridge, and close the print-cartridge door.
4. If no paper was jammed inside the print-cartridge door, open the jam-release door at the back of the
product.
86 Chapter 10 Solve problems ENWW
5. If jammed paper is visible, grasp it with both hands and slowly pull it out of the product.
6. Close the jam-release door.
Input trays
Tray 1
1. Push the but
ton to open the print-cartridge door, and then remove the print cartridge.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.
ENWW Jams 87
2. Lift the Tray 1 roller cover, grasp the jammed paper, and slowly pull it out of the product.
3. Replace the print-cartridge, and close the print-cartridge door.
Tray 2
1. Open the tra
y.
88 Chapter 10 Solve problems ENWW
2. With both hands, grasp the jammed paper and slowly pull it out of the product.
3. Close the tray.
4. If no jammed paper is visibl
e in the tray area, open the print-cartridge door, remove the print cartridge,
and pull down the upper media guide. With both hands, grasp the jammed paper and slowly pull it out of
the product.
ENWW Jams 89
5. Replace the print-cartridge, and close the print-cartridge door.
Output bins
CAUTION: To avoid damaging the product, do not attempt to clear a jam in the top output bin by pulling the
p
aper s
tr
aight out.
1
. A
t the back of the product, open the jam-release door.
2. With both hands, grasp the jammed paper and slowly pull it out of the product.
90 Chapter 10 Solve problems ENWW
3. Close the jam-release door.
ENWW Jams 91
Solve print-quality problems
You can prevent most print-quality problems by following these guidelines.
●
Congure the trays for the correct paper-type setting. See Congure trays on page 39.
●
Use paper that meets HP specications. See Paper and print media on page 29.
●
Clean the product as necessary. See Clean the paper path on page 66.
Print-quality problems associated with paper
Some print-quality problems arise from using paper that does not meet HP specications.
●
The surface of the paper is too smooth.
●
The moisture content of the paper is uneven, too high, or too low. Use paper from a dierent source or
from an unopened ream.
●
Some areas of the paper reject toner. Use paper from a dierent source or from an unopened ream.
●
The letterhead you are using is printed on rough paper. Use a smoother, xerographic paper. If this solves
your problem, ask the supplier of your letterhead to use paper that meets HP specications.
●
The paper is excessively rough. Use a smoother, xerographic paper.
●
The paper is too heavy for the paper-type setting that you selected, so the toner is not fusing to the
paper.
For complete paper specications for all HP LaserJet products, see the HP LaserJet Printer Family Print Media
Guide. This guide is available at www.hp.com/support/ljpaperguide.
Print-quality problems associated with the environment
If the product is operating in excessively humid or dry conditions, verify that the printing environment is
within specications. See Operating environment on page 134.
Print-quality problems associated with jams
Make sure that all sheets are cleared from the paper path.
●
If the product recently jammed, print two to three pages to clean the paper path.
●
If the sheets do not pass through the fuser and cause image defects on subsequent documents, print
two to three pages to clean the paper path. If the problem persists, print and process a cleaning page.
See Clean the paper path on page 66.
92 Chapter 10 Solve problems ENWW
Adjust print density
You can resolve some print-quality problems by adjusting the print density to make the overall printing
lighter or darker.
Windows 1. Open the printer-driver Properties screen, and then click the Device Settings tab.
2. In the Print Density area, adjust the slider bar to change the print density.
3. Click the OK button.
Macintosh 1. On the File menu, click Print.
2. Open the Print Options menu.
3. In the Print Density area, adjust the slider bar to change the print density.
ENWW Solve print-quality problems 93
Image defect examples
This section provides information about identifying and correcting print defects.
NOTE: If these steps do not correct the problem, contact an HP-authorized dealer or service representative.
Light print or faded
●
The print cartridge is nearing end of life.
●
Redistribute the toner to extend the life.
●
The media might not meet HP's media specications (for
example, the media is too moist or too rough).
●
If the whole page is light, the print density adjustment is too
light or EconoMode might be turned on. Adjust the print
density, and disable EconoMode in the printer Properties.
Toner specks
●
The media might not meet HP's media specications (for
example, the media is too moist or too rough).
●
The printer might need to be cleaned.
●
The print cartridge might be defective.
Dropouts
●
A single sheet of media might be defective. Try reprinting
the job
.
●
The media moisture content is uneven or the media has
mois
t s
po
ts on its surface. Try printing with new media.
●
The media lot is bad. The manufacturing processes can
cause some ar
e
as t
o reject toner. Try a dierent type or
brand of media.
●
The print cartridge might be defective.
94 Chapter 10 Solve problems ENWW
Vertical lines
The photosensitive drum inside the print cartridge has probably
been scratched. Install a new HP print cartridge.
Gray background
●
Change the media to a lighter basis weight.
●
Check the printer's environment. Very dry (low humidity)
conditions can increase the amount of background shading.
●
The density setting might be too high. Adjust the density
setting.
●
Install a new HP print cartridge.
Toner smear
●
If toner smears appear on the leading edge of the media, the
media guides might be dir
ty. Wipe the media guides with a
dry, lint-free cloth.
●
Check the media type and quality.
●
The fuser temperature might be too low. In your printer
driver, make sur
e the appropriate media type is selected.
●
Try installing a new HP print cartridge.
Loose toner
●
The fuser temperature might be too low. In your printer
driver, make sur
e the appropriate media type is selected.
●
Clean the inside of the printer.
●
Check the media type and quality.
●
In your printer driver, make sure the appropriate media type
is selected.
●
Plug the printer directly into an AC outlet instead of into a
power s
trip.
ENWW Solve print-quality problems 95
Vertical repetitive defects
●
The print cartridge might be damaged. If a repetitive mark
occurs at the same spot on the page, install a new HP print
cartridge.
●
The internal parts might have toner on them. If the defects
occur on the back of the page, the problem will probably
correct itself after a few more printed pages.
●
In your printer driver, make sure the appropriate media type
is selected.
Misformed characters
●
If characters are improperly formed, producing hollow
images, the media stock might be too slick. Try a dierent
media.
●
If characters are improperly formed, producing a wavy
eect, the printer might need service. Print a conguration
page. If the characters are improperly formed, contact an
HP-authorized dealer or service representative.
Page skew
●
Make sure that the media is loaded correctly and the media
guides are no
t too tight or too loose against the media
stack.
●
The input bin might be too full.
●
Check the media type and quality.
Curl or wave
●
Check the media type and quality. Both high temperature
and high humidity cause media to curl
.
●
The media might have been in the input tray too long. Turn
over the s
tack of media in the tray. Also, try rotating the
media 180° in the input tray.
●
Open the straight-through output door and try printing
straigh
t through.
●
The fuser temperature might be too high. In your printer
driver, make sur
e the appropriate media type is selected. If
the problem persists, select a media type that uses a lower
fuser temperature, such as transparencies or light media.
96 Chapter 10 Solve problems ENWW
Wrinkles or creases
●
Make sure that media is loaded properly.
●
Check the media type and quality.
●
Open the straight-through output door and try printing
straight through.
●
Turn over the stack of media in the tray. Also, try rotating
the media 180° in the input tray.
●
For envelopes, this can be caused by air pockets inside the
envelope. Remove the envelope, atten the envelope, and
try printing again.
Toner scatter outline
●
If large amounts of toner have scattered around the
characters, the media might be resisting the toner. (A small
amount of toner scatter is normal for laser printing.) Try a
dierent media type.
●
Turn over the stack of media in the tray.
●
Use media that is designed for laser printers.
ENWW Solve print-quality problems 97
Solve performance problems
Problem Cause Solution
Pages print but are totally blank. The sealing tape might still be in the print
cartridges.
Verify that the sealing tape has been
completely removed from the print
cartridges.
The document might contain blank pages. Check the document that you are printing
to see if content appears on all of the
pages.
The product might be malfunctioning. To check the product, print a Conguration
page.
Pages print very slowly. Heavier paper types can slow the print job. Print on a dierent type of paper.
Complex pages can print slowly. Proper fusing may require a slower print
speed to ensure the best print quality.
Pages did not print. The product might not be pulling paper
correctly.
Make sure paper is loaded in the tray
correctly.
The paper is jamming in the product. Clear the jam. See Jams on page 84.
The USB cable might be defective or
incorrectly connected.
●
Disconnect the USB cable at both
ends and reconnect it.
●
Try printing a job that has printed in
the past.
●
Try using a dierent USB cable.
Other devices are running on your
computer.
The product might not share a USB port. If
you have an external hard drive or network
switchbox that is connected to the same
port as the product, the other device might
be interfering. To connect and use the
product, you must disconnect the other
device or you must use two USB ports on
the computer.
98 Chapter 10 Solve problems ENWW
Solve connectivity problems
Solve direct-connect problems
If you have connected the product directly to a computer, check the cable.
●
Verify that the cable is connected to the computer and to the product.
●
Verify that the cable is not longer than 2 meters (6 feet). Replace the cable if necessary.
●
Verify that the cable is working correctly by connecting it to another product. Replace the cable if
necessary.
Solve network problems
Check the following items to verify that the product is communicating with the network. Before beginning,
print a conguration page. See Print the information pages on page 56.
1. Are there any physical connection problems between the workstation or le server and the product?
Verify that the network cabling, connections, and router congurations are correct. Verify that the
network cable lengths meet network specications.
2. Are your network cables connected properly?
Make sure that the product is attached to the network using the appropriate port and cable. Check each
cable connection to make sure it is secure and in the right place. If the problem continues, try a dierent
cable or ports on the hub or transceiver. The amber activity light and the green link status light next to
the port connection on the back of the product should be lit.
3. Are the link speed and duplex settings set correctly?
HP recommends leaving this setting in automatic mode (the default setting). See Link speed setting
on page 27.
4. Can you "ping" the product?
Use the command prompt to ping the product from your computer. For example:
ping 192.168.45.39
Ensure that the ping displays round-trip times.
If you are able to ping the product, verify that the IP address conguration for the product is correct on
the computer. If it is correct, delete and then add the product again.
If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the product, and the computer are all congured for the same network.
5. Have any software applications been added to the network?
Make sure they are compatible and that they are installed correctly with the correct printer drivers.
6. Are other users able to print?
The problem may be workstation-specic. Check the workstation network drivers, printer drivers, and
redirection (capture in Novell NetWare).
ENWW Solve connectivity problems 99
7. If other users are able to print, are they using the same network operating system?
Check your system for proper network operating system setup.
8. Is your protocol enabled?
Check the status of your protocol on the Conguration page. You can also use the embedded Web server
to check the status of other protocols.
9. Does the product appear in HP Web Jetadmin or other management application?
●
Verify network settings on the Network conguration page.
●
Conrm the network settings for the product using the product control panel (for products with
control panels).
100 Chapter 10 Solve problems ENWW
Solve common Windows problems
Error message:
"General Protection FaultException OE"
"Spool32"
"Illegal Operation"
Cause Solution
Close all software programs, restart Windows, and try again.
Select a dierent printer driver. You can usually do this from a
software program.
Delete all temp les from the Temp subdirectory. You can
determine the name of the directory by editing the AUTOEXEC.BAT
le and looking for the statement "Set Temp =". The name after
this statement is the temp directory. It is usually C:\TEMP by
default, but can be redened.
See the Microsoft Windows documentation that came with your
computer for more information about Windows error messages.
ENWW Solve common Windows problems 101
Solve common Macintosh problems
NOTE: Setup for USB and IP printing is performed through the Desktop Printer Utility. The product will not
appear in the Chooser.
The printer driver is not listed in Print Center.
Cause Solution
The product software might not have been installed or was
installed incorrectly.
Make sure that the PPD le is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj, where “<lang>” represents the two-letter
language code for the language that you are using. If necessary,
reinstall the software. See the getting started guide for
instructions.
The product name, IP address, or Rendezvous host name does not appear in the printer list box in the print center.
Cause Solution
The product might not be ready. Make sure that the cables are connected correctly, the product is
on, and the ready ligh
t is on. If you are connecting through a USB
or Ethernet hub, try connecting directly to the computer or use a
dierent port.
The wrong connection type might be selected. Make sure that USB, IP Printing, or Rendezvous is selected,
depending on the type of connection that exists between the
product and the computer.
The wrong product name, IP address, or Rendezvous host name is
being used.
Check the product name, IP address, or Rendezvous host name by
printing a conguration page. See
Print the information pages
on page 56. Verify that the name, IP address, or Rendezvous host
name on the conguration page matches the product name, IP
addr
ess, or Rendezvous host name in the Print Center.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.
The printer driver does not automatically set up your selected product in Print Center.
Cause Solution
The product might not be ready. Make sure that the cables are connected correctly, the product is
on, and the ready ligh
t is on. If you are connecting through a USB
or Ethernet hub, try connecting directly to the computer or use a
dierent port.
The product software might not have been installed or was
installed incorrectly.
Make sure that the PPD le is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj, where “<lang>” represents the two-letter
language code for the language that you are using. If necessary,
reinstall the software. See the getting started guide for
instructions.
The product might not be ready. Make sure that the cables are connected correctly, the product is
on, and the ready ligh
t is on. If you are connecting through a USB
or Ethernet hub, try connecting directly to the computer or use a
dierent port.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.
102 Chapter 10 Solve problems ENWW
A print job was not sent to the product that you wanted.
Cause Solution
The print queue might be stopped. Restart the print queue. Open print monitor and select Start
Jobs.
The wrong product name or IP address is being used. Another
product with the same or similar name, IP address, or Rendezvous
host name might have received your print job.
Check the product name, IP address, or Rendezvous host name by
printing a conguration page. See Print the information pages
on page 56. Verify that the name, IP address, or Rendezvous host
name on the conguration page matches the product name, IP
address, or Rendezvous host name in the Print Center.
An encapsulated PostScript (EPS) le does not print with the correct fonts.
Cause Solution
This problem occurs with some programs.
●
Try downloading the fonts that are contained in the EPS le
to the product before printing.
●
Send the le in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause Solution
This error occurs when the software for USB devices is not
installed.
When adding a third-party USB card, you might need the Apple
USB Adapter Card Support software. The most current version of
this software is available from the Apple Web site.
ENWW Solve common Macintosh problems 103
When connected with a USB cable, the product does not appear in the Macintosh Print Center after the driver is selected.
Cause Solution
This problem is caused by either a software or a hardware
component.
Software problem-solving
●
Check that your Macintosh supports USB.
●
Verify that you are using a Macintosh operating system that
this product supports.
●
Ensure that your Macintosh has the appropriate USB
software from Apple.
Hardware problem-solving
●
Check that the product is turned on.
●
Verify that the USB cable is connected correctly.
●
Check that you are using the appropriate high-speed USB
cable.
●
Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the
host computer.
●
Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the
devices from the chain and connect the cable directly to the
USB port on the host computer.
NOTE: The iMac keyboard is a nonpowered USB hub.
Solve Linux problems
For information about Linux problem solving, go to the HP Linux support Web site: www.hp.com/go/
linuxprinting.
104 Chapter 10 Solve problems ENWW
Order parts, accessories, and supplies
Several methods are available for ordering parts, supplies, and accessories.
Order directly from HP
You can obtain the following items directly from HP:
●
Replacement parts: To order replacement parts in the U.S., go to www.hp.com/go/hpparts. Outside the
United States, order parts by contacting your local authorized HP service center.
●
Supplies and accessories: To order supplies in the U.S., go to www.hp.com/go/ljsupplies. To order
supplies worldwide, go to www.hp.com/ghp/buyonline.html. To order accessories, go to www.hp.com/
support/ljp2030series.
Order through service or support providers
To order a part or accessory, contact an HP-authorized service or support provider.
106 Appendix A Supplies and accessories ENWW
Part numbers
The following list of accessories was current at the time of printing. Ordering information and availability of
the accessories might change during the life of the product.
Print cartridges
Item Description Part number
HP LaserJet print cartridge Standard-capacity cartridge CE505A
Cables and interfaces
Item Description Part number
HP Jetdirect external print server
accessories
HP Jetdirect en1700 J7942G
HP Jetdirect en3700 J7942G
HP Jetdirect ew2400 USB wireless print
server
J7951G
HP Jetdirect 175x J6035G
HP USB network print adapter Q6275A (worldwide)
HP wireless printing upgrade kit Q6236A (North America)
Q6259A (Europe, Middle East, Africa, and
Asia-Pacic countries/regions)
USB cable 2-meter A to B cable C6518A
Parallel cables 2-meter IEEE 1284-B cable C2950A
3-meter IEEE 1284-B cable C2951A
ENWW Part numbers 107
108 Appendix A Supplies and accessories ENWW
HP limited warranty statement
HP PRODUCT DURATION OF LIMITED WARRANTY
HP LaserJet P2035, P2035n One year from date of purchase
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in
materials and workmanship after the date of purchase, for the period specied above. If HP receives notice of
such defects during the warranty period, HP will, at its option, either repair or replace products which prove to
be defective. Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date of
purchase, for the period specied above, due to defects in material and workmanship when properly installed
and used. If HP receives notice of such defects during the warranty period, HP will replace software which
does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable,
within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a
refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject
to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b)
software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modication or misuse, (d)
operation outside of the published environmental specications for the product, or (e) improper site
preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY
DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND
FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on
the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This
warranty gives you specic legal rights and you might also have other rights that vary from country/region to
country/region, state to state, or province to province.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this
product and where HP has marketed this product. The level of warranty service you receive may vary
according to local standards. HP will not alter form, t or function of the product to make it operate in a
country/region for which it was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND
EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR
LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR
OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO
NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
110 Appendix B Service and support ENWW
UK, Ireland, and Malta
The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address of the
HP entity responsible for the performance of the HP Limited Warranty in your country/region is as follows:
UK: HP Inc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN
Ireland: Hewlett-Packard Ireland Limited, Liey Park Technology Campus, Barnhall Road, Leixlip, Co.Kildare
Malta: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin,
Switzerland
United Kingdom: The HP Limited Warranty benets apply in addition to any legal rights to a guarantee from
seller of nonconformity of goods with the contract of sale. These rights expire six years from delivery of
goods for products purchased in England or Wales and ve years from delivery of goods for products
purchased in Scotland. However various factors may impact your eligibility to receive these rights. For further
information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you
may visit the European Consumer Centers website (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumers have the right to
choose whether to claim service under the HP Limited Warranty or against the seller under the legal
guarantee.
Ireland: The HP Limited Warranty benets apply in addition to any statutory rights from seller in relation to
nonconformity of goods with the contract of sale. However various factors may impact your eligibility to
receive these rights. Consumer statutory rights are not limited or aected in any manner by HP Care Pack. For
further information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal)
or you may visit the European Consumer Centers website (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumers have the right to
choose whether to claim service under the HP Limited Warranty or against the seller under the legal
guarantee.
Malta: The HP Limited Warranty benets apply in addition to any legal rights to a two-year guarantee from
seller of nonconformity of goods with the contract of sale; however various factors may impact your eligibility
to receive these rights. Consumer statutory rights are not limited or aected in any manner by the HP Limited
Warranty. For further information, please consult the following link: Consumer Legal Guarantee
(www.hp.com/go/eu-legal) or you may visit the European Consumer Centers website (http://ec.europa.eu/
consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumers have the
right to choose whether to claim service under the HP Limited Warranty or against the seller under two-year
legal guarantee.
Austria, Belgium, Germany, and Luxemburg
Die beschränkte HP Herstellergarantie ist eine von HP auf freiwilliger Basis angebotene kommerzielle
Garantie. Der Name und die Adresse der HP Gesellschaft, die in Ihrem Land für die Gewährung der
beschränkten HP Herstellergarantie verantwortlich ist, sind wie folgt:
Deutschland: HP Deutschland GmbH, Schickardstr. 32, D-71034 Böblingen
Österreich: HP PPS Austria GmbH., Wienerbergstrasse 41, A-1120 Wien
Luxemburg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308
Capellen
Belgien: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
Die Rechte aus der beschränkten HP Herstellergarantie gelten zusätzlich zu den gesetzlichen Ansprüchen
wegen Sachmängeln auf eine zweijährige Gewährleistung ab dem Lieferdatum. Ob Sie Anspruch auf diese
ENWW HP limited warranty statement 111
Rechte haben, hängt von zahlreichen Faktoren ab. Die Rechte des Kunden sind in keiner Weise durch die
beschränkte HP Herstellergarantie eingeschränkt bzw. betroen. Weitere Hinweise nden Sie auf der
folgenden Website: Gewährleistungsansprüche für Verbraucher (www.hp.com/go/eu-legal) oder Sie können
die Website des Europäischen Verbraucherzentrums (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm) besuchen. Verbraucher haben das
Recht zu wählen, ob sie eine Leistung von HP gemäß der beschränkten HP Herstellergarantie in Anspruch
nehmen oder ob sie sich gemäß der gesetzlichen zweijährigen Haftung für Sachmängel (Gewährleistung) sich
an den jeweiligen Verkäufer wenden.
Belgium, France, and Luxemburg
La garantie limitée HP est une garantie commerciale fournie volontairement par HP. Voici les coordonnées de
l'entité HP responsable de l'exécution de la garantie limitée HP dans votre pays:
France: HP France SAS, société par actions simpliée identiée sous le numéro 448 694 133 RCS Evry, 1
Avenue du Canada, 91947, Les Ulis
G.D. Luxembourg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308
Capellen
Belgique: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
France: Les avantages de la garantie limitée HP s'appliquent en complément des droits dont vous disposez au
titre des garanties légales applicables dont le bénéce est soumis à des conditions spéciques. Vos droits en
tant que consommateur au titre de la garantie légale de conformité mentionnée aux articles L. 211-4 à L.
211-13 du Code de la Consommation et de celle relatives aux défauts de la chose vendue, dans les conditions
prévues aux articles 1641 à 1648 et 2232 du Code de Commerce ne sont en aucune façon limités ou aectés
par la garantie limitée HP. Pour de plus amples informations, veuillez consulter le lien suivant : Garanties
légales accordées au consommateur (www.hp.com/go/eu-legal). Vous pouvez également consulter le site
Web des Centres européens des consommateurs (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Les consommateurs ont le droit de
choisir d’exercer leurs droits au titre de la garantie limitée HP, ou auprès du vendeur au titre des garanties
légales applicables mentionnées ci-dessus.
POUR RAPPEL:
Garantie Légale de Conformité:
« Le vendeur est tenu de livrer un bien conforme au contrat et répond des défauts de conformité existant lors
de la délivrance.
Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de
l'installation lorsque celle-ci a été mise à sa charge par le contrat ou a été réalisée sous sa responsabilité ».
Article L211-5 du Code de la Consommation:
« Pour être conforme au contrat, le bien doit:
1° Etre propre à l'usage habituellement attendu d'un bien semblable et, le cas échéant:
- correspondre à la description donnée par le vendeur et posséder les qualités que celui-ci a présentées à
l'acheteur sous forme d'échantillon ou de modèle;
- présenter les qualités qu'un acheteur peut légitimement attendre eu égard aux déclarations publiques faites
par le vendeur, par le producteur ou par son représentant, notamment dans la publicité ou l'étiquetage;
2° Ou présenter les caractéristiques dénies d'un commun accord par les parties ou être propre à tout usage
spécial recherché par l'acheteur, porté à la connaissance du vendeur et que ce dernier a accepté ».
112 Appendix B Service and support ENWW
Article L211-12 du Code de la Consommation:
« L'action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du bien ».
Garantie des vices cachés
Article 1641 du Code Civil : « Le vendeur est tenu de la garantie à raison des défauts cachés de la chose vendue
qui la rendent impropre à l'usage auquel on la destine, ou qui diminuent tellement cet usage que l'acheteur ne
l'aurait pas acquise, ou n'en aurait donné qu'un moindre prix, s'il les avait connus. »
Article 1648 alinéa 1 du Code Civil:
« L'action résultant des vices rédhibitoires doit être intentée par l'acquéreur dans un délai de deux ans à
compter de la découverte du vice. »
G.D. Luxembourg et Belgique: Les avantages de la garantie limitée HP s'appliquent en complément des
droits dont vous disposez au titre de la garantie de non-conformité des biens avec le contrat de vente.
Cependant, de nombreux facteurs peuvent avoir un impact sur le bénéce de ces droits. Vos droits en tant que
consommateur au titre de ces garanties ne sont en aucune façon limités ou aectés par la garantie limitée HP.
Pour de plus amples informations, veuillez consulter le lien suivant : Garanties légales accordées au
consommateur (www.hp.com/go/eu-legal) ou vous pouvez également consulter le site Web des Centres
européens des consommateurs (http://ec.europa.eu/consumers/solving_consumer_disputes/non-
judicial_redress/ecc-net/index_en.htm). Les consommateurs ont le droit de choisir de réclamer un service
sous la garantie limitée HP ou auprès du vendeur au cours d'une garantie légale de deux ans.
Italy
La Garanzia limitata HP è una garanzia commerciale fornita volontariamente da HP. Di seguito sono indicati
nome e indirizzo della società HP responsabile della fornitura dei servizi coperti dalla Garanzia limitata HP nel
vostro Paese:
Italia: HP Italy S.r.l., Via G. Di Vittorio 9, 20063 Cernusco S/Naviglio
I vantaggi della Garanzia limitata HP vengono concessi ai consumatori in aggiunta ai diritti derivanti dalla
garanzia di due anni fornita dal venditore in caso di non conformità dei beni rispetto al contratto di vendita.
Tuttavia, diversi fattori possono avere un impatto sulla possibilita’ di beneciare di tali diritti. I diritti spettanti
ai consumatori in forza della garanzia legale non sono in alcun modo limitati, né modicati dalla Garanzia
limitata HP. Per ulteriori informazioni, si prega di consultare il seguente link: Garanzia legale per i clienti
(www.hp.com/go/eu-legal), oppure visitare il sito Web dei Centri europei per i consumatori
(http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). I
consumatori hanno il diritto di scegliere se richiedere un servizio usufruendo della Garanzia limitata HP
oppure rivolgendosi al venditore per far valere la garanzia legale di due anni.
Spain
Su Garantía limitada de HP es una garantía comercial voluntariamente proporcionada por HP. El nombre y
dirección de las entidades HP que proporcionan la Garantía limitada de HP (garantía comercial adicional del
fabricante) en su país es:
España: Hewlett-Packard Española S.L. Calle Vicente Aleixandre, 1 Parque Empresarial Madrid - Las Rozas,
E-28232 Madrid
Los benecios de la Garantía limitada de HP son adicionales a la garantía legal de 2 años a la que los
consumidores tienen derecho a recibir del vendedor en virtud del contrato de compraventa; sin embargo,
varios factores pueden afectar su derecho a recibir los benecios bajo dicha garantía legal. A este respecto, la
Garantía limitada de HP no limita o afecta en modo alguno los derechos legales del consumidor
(www.hp.com/go/eu-legal). Para más información, consulte el siguiente enlace: Garantía legal del consumidor
ENWW HP limited warranty statement 113
o puede visitar el sitio web de los Centros europeos de los consumidores (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Los clientes tienen derecho a elegir
si reclaman un servicio acogiéndose a la Garantía limitada de HP o al vendedor de conformidad con la garantía
legal de dos años.
Denmark
Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP. Navn og adresse på det HP-selskab, der er
ansvarligt for HP's begrænsede garanti i dit land, er som følger:
Danmark: HP Inc Danmark ApS, Engholm Parkvej 8, 3450, Allerød
Den begrænsede HP-garanti gælder i tillæg til eventuelle juridiske rettigheder, for en toårig garanti fra
sælgeren af varer, der ikke er i overensstemmelse med salgsaftalen, men forskellige faktorer kan dog påvirke
din ret til at opnå disse rettigheder. Forbrugerens lovbestemte rettigheder begrænses eller påvirkes ikke på
nogen måde af den begrænsede HP-garanti. Se nedenstående link for at få yderligere oplysninger:
Forbrugerens juridiske garanti (www.hp.com/go/eu-legal) eller du kan besøge De Europæiske
Forbrugercentres websted (http://ec.europa.eu/consumers/solving_consumer_disputes/non-
judicial_redress/ecc-net/index_en.htm). Forbrugere har ret til at vælge, om de vil gøre krav på service i
henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti.
Norway
HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale selskap
innestår for garantien:
Norge: HP Norge AS, Rolfbuktveien 4b, 1364 Fornebu
HPs garanti kommer i tillegg til det mangelsansvar HP har i henhold til norsk forbrukerkjøpslovgivning, hvor
reklamasjonsperioden kan være to eller fem år, avhengig av hvor lenge salgsgjenstanden var ment å vare.
Ulike faktorer kan imidlertid ha betydning for om du kvaliserer til å kreve avhjelp iht slikt mangelsansvar.
Forbrukerens lovmessige rettigheter begrenses ikke av HPs garanti. Hvis du vil ha mer informasjon, kan du
klikke på følgende kobling: Juridisk garanti for forbruker (www.hp.com/go/eu-legal) eller du kan besøke
nettstedet til de europeiske forbrukersentrene (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Forbrukere har retten til å velge å kreve service under HPs
garanti eller iht selgerens lovpålagte mangelsansvar.
Sweden
HP:s begränsade garanti är en kommersiell garanti som tillhandahålls frivilligt av HP. Namn och adress till det
HP-företag som ansvarar för HP:s begränsade garanti i ditt land är som följer:
Sverige: HP PPS Sverige AB, SE-169 73 Stockholm
Fördelarna som ingår i HP:s begränsade garanti gäller utöver de lagstadgade rättigheterna till tre års garanti
från säljaren angående varans bristande överensstämmelse gentemot köpeavtalet, men olika faktorer kan
påverka din rätt att utnyttja dessa rättigheter. Konsumentens lagstadgade rättigheter varken begränsas eller
påverkas på något sätt av HP:s begränsade garanti. Mer information får du om du följer denna länk:
Lagstadgad garanti för konsumenter (www.hp.com/go/eu-legal) eller så kan du gå till European Consumer
Centers webbplats (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-
net/index_en.htm). Konsumenter har rätt att välja om de vill ställa krav enligt HP:s begränsade garanti eller
på säljaren enligt den lagstadgade treåriga garantin.
114 Appendix B Service and support ENWW
Portugal
A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a morada da
entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os seguintes:
Portugal: HPCP – Computing and Printing Portugal, Unipessoal, Lda., Edicio D. Sancho I, Quinta da Fonte,
Porto Salvo, Lisboa, Oeiras, 2740 244
As vantagens da Garantia Limitada HP aplicam-se cumulativamente com quaisquer direitos decorrentes da
legislação aplicável à garantia de dois anos do vendedor, relativa a defeitos do produto e constante do
contrato de venda. Existem, contudo, vários fatores que poderão afetar a sua elegibilidade para beneciar de
tais direitos. Os direitos legalmente atribuídos aos consumidores não são limitados ou afetados de forma
alguma pela Garantia Limitada HP. Para mais informações, consulte a ligação seguinte: Garantia legal do
consumidor (www.hp.com/go/eu-legal) ou visite o Web site da Rede dos Centros Europeus do Consumidor
(http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Os
consumidores têm o direito de escolher se pretendem reclamar assistência ao abrigo da Garantia Limitada HP
ou contra o vendedor ao abrigo de uma garantia jurídica de dois anos.
Greece and Cyprus
Η Περιορισμένη εγγύηση HP είναι μια εμπορική εγγύηση η οποία παρέχεται εθελοντικά από την HP. Η επωνυμία
και η διεύθυνση του νομικού προσώπου ΗΡ που παρέχει την Περιορισμένη εγγύηση ΗΡ στη χώρα σας είναι η
εξής:
Ελλάδα /Κύπρoς: HP Printing and Personal Systems Hellas EPE, Tzavella 1-3, 15232 Chalandri, Attiki
Ελλάδα /Κύπρoς: HP Συστήματα Εκτύπωσης και Προσωπικών Υπολογιστών Ελλάς Εταιρεία Περιορισμένης
Ευθύνης, Tzavella 1-3, 15232 Chalandri, Attiki
Τα προνόμια της Περιορισμένης εγγύησης HP ισχύουν επιπλέον των νόμιμων δικαιωμάτων για διετή εγγύηση
έναντι του Πωλητή για τη μη συμμόρφωση των προϊόντων με τις συνομολογημένες συμβατικά ιδιότητες, ωστόσο
η άσκηση των δικαιωμάτων σας αυτών μπορεί να εξαρτάται από διάφορους παράγοντες. Τα νόμιμα δικαιώματα
των καταναλωτών δεν περιορίζονται ούτε επηρεάζονται καθ’ οιονδήποτε τρόπο από την Περιορισμένη εγγύηση
HP. Για περισσότερες πληροφορίες, συμβουλευτείτε την ακόλουθη τοποθεσία web: Νόμιμη εγγύηση
καταναλωτή (www.hp.com/go/eu-legal) ή μπορείτε να επισκεφτείτε την τοποθεσία web των Ευρωπαϊκών
Κέντρων Καταναλωτή (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-
net/index_en.htm). Οι καταναλωτές έχουν το δικαίωμα να επιλέξουν αν θα αξιώσουν την υπηρεσία στα πλαίσια
της Περιορισμένης εγγύησης ΗΡ ή από τον πωλητή στα πλαίσια της νόμιμης εγγύησης δύο ετών.
Hungary
A HP korlátozott jótállás egy olyan kereskedelmi jótállás, amelyet a HP a saját elhatározásából biztosít. Az
egyes országokban a HP mint gyártó által vállalt korlátozott jótállást biztosító HP vállalatok neve és címe:
Magyarország: HP Inc Magyarország Kft., H-1117 Budapest, Alíz utca 1.
A HP korlátozott jótállásban biztosított jogok azokon a jogokon felül illetik meg Önt, amelyek a termékeknek
az adásvételi szerződés szerinti minőségére vonatkozó kétéves, jogszabályban foglalt eladói szavatosságból,
továbbá ha az Ön által vásárolt termékre alkalmazandó, a jogszabályban foglalt kötelező eladói jótállásból
erednek, azonban számos körülmény hatással lehet arra, hogy ezek a jogok Önt megilletik-e. További
információért kérjük, keresse fel a következő webhelyet: Jogi Tájékoztató Fogyasztóknak
(www.hp.com/go/eu-legal) vagy látogassa meg az Európai Fogyasztói Központok webhelyét
(http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). A
fogyasztóknak jogában áll, hogy megválasszák, hogy a jótállással kapcsolatos igényüket a HP korlátozott
jótállás alapján vagy a kétéves, jogszabályban foglalt eladói szavatosság, illetve, ha alkalmazandó, a
jogszabályban foglalt kötelező eladói jótállás alapján érvényesítik.
ENWW HP limited warranty statement 115
Czech Republic
Omezená záruka HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy
společností skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující:
Česká republika: HP Inc Czech Republic s. r. o., Za Brumlovkou 5/1559, 140 00 Praha 4
Výhody, poskytované omezenou zárukou HP, se uplatňuji jako doplňek k jakýmkoli právním nárokům na
dvouletou záruku poskytnutou prodejcem v případě nesouladu zboží s kupní smlouvou. Váš nárok na uznání
těchto práv však může záviset na mnohých faktorech. Omezená záruka HP žádným způsobem neomezuje ani
neovlivňuje zákonná práva zákazníka. Další informace získáte kliknutím na následující odkaz: Zákonná záruka
spotřebitele (www.hp.com/go/eu-legal) případně můžete navštívit webové stránky Evropského
spotřebitelského centra (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). Spotřebitelé mají právo se rozhodnout, zda chtějí službu reklamovat v rámci omezené
záruky HP nebo v rámci zákonem stanovené dvouleté záruky u prodejce.
Slovakia
Obmedzená záruka HP je obchodná záruka, ktorú spoločnosť HP poskytuje dobrovoľne. Meno a adresa
subjektu HP, ktorý zabezpečuje plnenie vyplývajúce z Obmedzenej záruky HP vo vašej krajine:
Slovenská republika: HP Inc Slovakia, s.r.o., Galvaniho 7, 821 04 Bratislava
Výhody Obmedzenej záruky HP sa uplatnia vedľa prípadných zákazníkových zákonných nárokov voči
predávajúcemu z vád, ktoré spočívajú v nesúlade vlastností tovaru s jeho popisom podľa predmetnej zmluvy.
Možnosť uplatnenia takých prípadných nárokov však môže závisieť od rôznych faktorov. Služby Obmedzenej
záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné práva zákazníka, ktorý je
spotrebiteľom. Ďalšie informácie nájdete na nasledujúcom prepojení: Zákonná záruka spotrebiteľa
(www.hp.com/go/eu-legal), prípadne môžete navštíviť webovú lokalitu európskych zákazníckych stredísk
(http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm).
Spotrebitelia majú právo zvoliť si, či chcú uplatniť servis v rámci Obmedzenej záruky HP alebo počas zákonnej
dvojročnej záručnej lehoty u predajcu.
Poland
Ograniczona gwarancja HP to komercyjna gwarancja udzielona dobrowolnie przez HP. Nazwa i adres podmiotu
HP odpowiedzialnego za realizację Ograniczonej gwarancji HP w Polsce:
Polska: HP Inc Polska sp. z o.o., Szturmowa 2a, 02-678 Warszawa, wpisana do rejestru przedsiębiorców
prowadzonego przez Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy Krajowego
Rejestru Sądowego, pod numerem KRS 0000546115, NIP 5213690563, REGON 360916326, GIOŚ
E0020757WZBW, kapitał zakładowy 480.000 PLN.
Świadczenia wynikające z Ograniczonej gwarancji HP stanowią dodatek do praw przysługujących nabywcy w
związku z dwuletnią odpowiedzialnością sprzedawcy z tytułu niezgodności towaru z umową (rękojmia).
Niemniej, na możliwość korzystania z tych praw mają wpływ różne czynniki. Ograniczona gwarancja HP w
żaden sposób nie ogranicza praw konsumenta ani na nie nie wpływa. Więcej informacji można znaleźć pod
następującym łączem: Gwarancja prawna konsumenta (www.hp.com/go/eu-legal), można także odwiedzić
stronę internetową Europejskiego Centrum Konsumenckiego (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Konsumenci mają prawo wyboru co
do możliwosci skorzystania albo z usług gwarancyjnych przysługujących w ramach Ograniczonej gwarancji HP
albo z uprawnień wynikających z dwuletniej rękojmi w stosunku do sprzedawcy.
116 Appendix B Service and support ENWW
Bulgaria
Ограничената гаранция на HP представлява търговска гаранция, доброволно предоставяна от HP. Името и
адресът на дружеството на HP за вашата страна, отговорно за предоставянето на гаранционната
поддръжка в рамките на Ограничената гаранция на HP, са както следва:
HP Inc Bulgaria EOOD (Ейч Пи Инк България ЕООД), гр. София 1766, район р-н Младост, бул.
Околовръстен Път No 258, Бизнес Център Камбаните
Предимствата на Ограничената гаранция на HP се прилагат в допълнение към всички законови права за
двугодишна гаранция от продавача при несъответствие на стоката с договора за продажба. Въпреки това,
различни фактори могат да окажат влияние върху условията за получаване на тези права. Законовите
права на потребителите не са ограничени или засегнати по никакъв начин от Ограничената гаранция на
HP. За допълнителна информация, моля вижте Правната гаранция на потребителя (www.hp.com/go/eu-
legal) или посетете уебсайта на Европейския потребителски център (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Потребителите имат правото да
избират дали да претендират за извършване на услуга в рамките на Ограничената гаранция на HP или да
потърсят такава от търговеца в рамките на двугодишната правна гаранция.
Romania
Garanția limitată HP este o garanție comercială furnizată în mod voluntar de către HP. Numele și adresa
entității HP răspunzătoare de punerea în aplicare a Garanției limitate HP în țara dumneavoastră sunt
următoarele:
Romănia: HP Inc Romania SRL, 6 Dimitrie Pompeiu Boulevard, Building E, 2nd oor, 2nd District, Bucureşti
Beneciile Garanției limitate HP se aplică suplimentar faţă de orice drepturi privind garanţia de doi ani oferită
de vânzător pentru neconformitatea bunurilor cu contractul de vânzare; cu toate acestea, diverşi factori pot
avea impact asupra eligibilităţii dvs. de a benecia de aceste drepturi. Drepturile legale ale consumatorului nu
sunt limitate sau afectate în vreun fel de Garanția limitată HP. Pentru informaţii suplimentare consultaţi
următorul link: garanția acordată consumatorului prin lege (www.hp.com/go/eu-legal) sau puteți accesa site-
ul Centrul European al Consumatorilor (http://ec.europa.eu/consumers/solving_consumer_disputes/non-
judicial_redress/ecc-net/index_en.htm). Consumatorii au dreptul să aleagă dacă să pretindă despăgubiri în
cadrul Garanței limitate HP sau de la vânzător, în cadrul garanției legale de doi ani.
Belgium and the Netherlands
De Beperkte Garantie van HP is een commerciële garantie vrijwillig verstrekt door HP. De naam en het adres
van de HP-entiteit die verantwoordelijk is voor het uitvoeren van de Beperkte Garantie van HP in uw land is
als volgt:
Nederland: HP Nederland B.V., Startbaan 16, 1187 XR Amstelveen
België: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
De voordelen van de Beperkte Garantie van HP vormen een aanvulling op de wettelijke garantie voor
consumenten gedurende twee jaren na de levering te verlenen door de verkoper bij een gebrek aan
conformiteit van de goederen met de relevante verkoopsovereenkomst. Niettemin kunnen diverse factoren
een impact hebben op uw eventuele aanspraak op deze wettelijke rechten. De wettelijke rechten van de
consument worden op geen enkele wijze beperkt of beïnvloed door de Beperkte Garantie van HP. Raadpleeg
voor meer informatie de volgende webpagina: Wettelijke garantie van de consument (www.hp.com/go/eu-
legal) of u kan de website van het Europees Consumenten Centrum bezoeken (http://ec.europa.eu/
consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumenten hebben
het recht om te kiezen tussen enerzijds de Beperkte Garantie van HP of anderzijds het aanspreken van de
verkoper in toepassing van de wettelijke garantie.
ENWW HP limited warranty statement 117
Finland
HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu. HP:n myöntämästä takuusta
maassanne vastaavan HP:n edustajan yhteystiedot ovat:
Suomi: HP Finland Oy, Piispankalliontie, FIN - 02200 Espoo
HP:n takuun edut ovat voimassa mahdollisten kuluttajansuojalakiin perustuvien oikeuksien lisäksi sen
varalta, että tuote ei vastaa myyntisopimusta. Saat lisätietoja seuraavasta linkistä: Kuluttajansuoja
(www.hp.com/go/eu-legal) tai voit käydä Euroopan kuluttajakeskuksen sivustolla (http://ec.europa.eu/
consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Kuluttajilla on oikeus
vaatia virheen korjausta HP:n takuun ja kuluttajansuojan perusteella HP:lta tai myyjältä.
Slovenia
Omejena garancija HP je prostovoljna trgovska garancija, ki jo zagotavlja podjetje HP. Ime in naslov poslovne
enote HP, ki je odgovorna za omejeno garancijo HP v vaši državi, sta naslednja:
Slovenija: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin,
Switzerland
Ugodnosti omejene garancije HP veljajo poleg zakonskih pravic, ki ob sklenitvi kupoprodajne pogodbe izhajajo
iz dveletne garancije prodajalca v primeru neskladnosti blaga, vendar lahko na izpolnjevanje pogojev za
uveljavitev pravic vplivajo različni dejavniki. Omejena garancija HP nikakor ne omejuje strankinih z zakonom
predpisanih pravic in ne vpliva nanje. Za dodatne informacije glejte naslednjo povezavo: Strankino pravno
jamstvo (www.hp.com/go/eu-legal); ali pa obiščite spletno mesto evropskih središč za potrošnike
(http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm).
Potrošniki imajo pravico izbrati, ali bodo uveljavljali pravice do storitev v skladu z omejeno garancijo HP ali
proti prodajalcu v skladu z dvoletno zakonsko garancijo.
Croatia
HP ograničeno jamstvo komercijalno je dobrovoljno jamstvo koje pruža HP. Ime i adresa HP subjekta
odgovornog za HP ograničeno jamstvo u vašoj državi:
Hrvatska: HP Computing and Printing d.o.o. za računalne i srodne aktivnosti, Radnička cesta 41, 10000
Zagreb
Pogodnosti HP ograničenog jamstva vrijede zajedno uz sva zakonska prava na dvogodišnje jamstvo kod bilo
kojeg prodavača s obzirom na nepodudaranje robe s ugovorom o kupnji. Međutim, razni faktori mogu utjecati
na vašu mogućnost ostvarivanja tih prava. HP ograničeno jamstvo ni na koji način ne utječe niti ne ograničava
zakonska prava potrošača. Dodatne informacije potražite na ovoj adresi: Zakonsko jamstvo za potrošače
(www.hp.com/go/eu-legal) ili možete posjetiti web-mjesto Europskih potrošačkih centara
(http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm).
Potrošači imaju pravo odabrati žele li ostvariti svoja potraživanja u sklopu HP ograničenog jamstva ili pravnog
jamstva prodavača u trajanju ispod dvije godine.
Latvia
HP ierobežotā garantija ir komercgarantija, kuru brīvprātīgi nodrošina HP. HP uzņēmums, kas sniedz HP
ierobežotās garantijas servisa nodrošinājumu jūsu valstī:
Latvija: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
HP ierobežotās garantijas priekšrocības tiek piedāvātas papildus jebkurām likumīgajām tiesībām uz
pārdevēja un/vai rażotāju nodrošinātu divu gadu garantiju gadījumā, ja preces neatbilst pirkuma līgumam,
118 Appendix B Service and support ENWW
tomēr šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā veidā neierobežo un
neietekmē patērētāju likumīgās tiesības. Lai iegūtu plašāku informāciju, izmantojiet šo saiti: Patērētāju
likumīgā garantija (www.hp.com/go/eu-legal) vai arī Eiropas Patērētāju tiesību aizsardzības centra tīmekļa
vietni (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/
index_en.htm). Patērētājiem ir tiesības izvēlēties, vai pieprasīt servisa nodrošinājumu saskaņā ar HP
ierobežoto garantiju, vai arī pārdevēja sniegto divu gadu garantiju.
Lithuania
HP ribotoji garantija yra HP savanoriškai teikiama komercinė garantija. Toliau pateikiami HP bendrovių,
teikiančių HP garantiją (gamintojo garantiją) jūsų šalyje, pavadinimai ir adresai:
Lietuva: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
HP ribotoji garantija papildomai taikoma kartu su bet kokiomis kitomis įstatymais nustatytomis teisėmis į
pardavėjo suteikiamą dviejų metų laikotarpio garantiją dėl prekių atitikties pardavimo sutarčiai, tačiau tai, ar
jums ši teisė bus suteikiama, gali priklausyti nuo įvairių aplinkybių. HP ribotoji garantija niekaip neapriboja ir
neįtakoja įstatymais nustatytų vartotojo teisių. Daugiau informacijos rasite paspaudę šią nuorodą: Teisinė
vartotojo garantija (www.hp.com/go/eu-legal) arba apsilankę Europos vartotojų centro internetinėje
svetainėje (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/
index_en.htm). Vartotojai turi teisę prašyti atlikti techninį aptarnavimą pagal HP ribotąją garantiją arba
pardavėjo teikiamą dviejų metų įstatymais nustatytą garantiją.
Estonia
HP piiratud garantii on HP poolt vabatahtlikult pakutav kaubanduslik garantii. HP piiratud garantii eest
vastutab HP üksus aadressil:
Eesti: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
HP piiratud garantii rakendub lisaks seaduses ettenähtud müüjapoolsele kaheaastasele garantiile, juhul kui
toode ei vasta müügilepingu tingimustele. Siiski võib esineda asjaolusid, mille puhul teie jaoks need õigused
ei pruugi kehtida. HP piiratud garantii ei piira ega mõjuta mingil moel tarbija seadusjärgseid õigusi. Lisateavet
leiate järgmiselt lingilt: tarbija õiguslik garantii (www.hp.com/go/eu-legal) või võite külastada Euroopa
tarbijakeskuste veebisaiti (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). Tarbijal on õigus valida, kas ta soovib kasutada HP piiratud garantiid või seadusega
ette nähtud müüjapoolset kaheaastast garantiid.
Russia
Срок службы принтера для России
Срок службы данного принтера HP составляет пять лет в нормальных условиях эксплуатации. Срок
службы отсчитывается с момента ввода принтера в эксплуатацию. В конце срока службы HP рекомендует
посетить веб-сайт нашей службы поддержки по адресу http://www.hp.com/support и/или связаться с
авторизованным поставщиком услуг HP для получения рекомендаций в отношении дальнейшего
безопасного использования принтера.
HP's Premium Protection Warranty: LaserJet toner cartridge
limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been relled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation
ENWW HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement 119
outside of the published environmental specications for the printer product or (c) exhibit wear from ordinary
use.
To obtain warranty service, please return the product to place of purchase (with a written description of the
problem and print samples) or contact HP customer support. At HP's option, HP will either replace products
that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR
CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY
IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER
BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO
NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
120 Appendix B Service and support ENWW
End User License Agreement
READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User license Agreement ("EULA") is a
legal agreement between (a) you (either an individual or a single entity) and (b) HP Inc. ("HP") that governs
your use of any Software Product, installed on or made available by HP for use with your HP product
("HP Product"), that is not otherwise subject to a separate license agreement between you and HP or its
suppliers. Other software may contain a EULA in its online documentation. The term "Software Product"
means computer software and may include associated media, printed materials and "online" or electronic
documentation.
An amendment or addendum to this EULA may accompany the HP Product.
RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS
AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE
SOFTWARE PRODUCT, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT ACCEPT THESE
LICENSE TERMS, YOUR SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED PRODUCT (HARDWARE AND
SOFTWARE) WITHIN 14 DAYS FOR A REFUND SUBJECT TO THE REFUND POLICY OF YOUR PLACE OF PURCHASE.
1. GRANT OF LICENSE. HP grants you the following rights provided you comply with all terms and
conditions of this EULA:
a. Use. You may use the Software Product on a single computer ("Your Computer"). If the Software
Product is provided to you via the internet and was originally licensed for use on more than one
computer, you may install and use the Software Product only on those computers. You may not
separate component parts of the Software Product for use on more than one computer. You do not
have the right to distribute the Software Product. You may load the Software Product into Your
Computer's temporary memory (RAM) for purposes of using the Software Product.
b. Storage. You may copy the Software Product into the local memory or storage device of the
HP Product.
c. Copying. You may make archival or back-up copies of the Software Product, provided the copy
contains all of the original Software Product's proprietary notices and that it is used only for back-
up purposes.
d. Reservation of Rights. HP and its suppliers reserve all rights not expressly granted to you in this
EULA.
e. Freeware. Notwithstanding the terms and conditions of this EULA, all or any portion of the
Software Product which constitutes non-proprietary HP software or software provided under
public license by third parties ("Freeware"), is licensed to you subject to the terms and conditions of
the software license agreement accompanying such Freeware whether in the form of a discrete
agreement, shrink wrap license or electronic license terms accepted at time of download. Use of
the Freeware by you shall be governed entirely by the terms and conditions of such license.
f. Recovery Solution. Any software recovery solution provided with/for your HP Product, whether in
the form of a hard disk drive-based solution, an external media-based recovery solution (e.g.
oppy disk, CD or DVD) or an equivalent solution delivered in any other form, may only be used for
restoring the hard disk of the HP Product with/for which the recovery solution was originally
ENWW End User License Agreement 121
purchased. The use of any Microsoft operating system software contained in such recovery
solution shall be governed by the Microsoft License Agreement.
2. UPGRADES. To use a Software Product identied as an upgrade, you must rst be licensed for the
original Software Product identied by HP as eligible for the upgrade. After upgrading, you may no
longer use the original Software Product that formed the basis for your upgrade eligibility. By using the
Software Product, you also agree that HP may automatically access your HP Product when connected to
the internet to check the version or status of certain Software Products and may automatically
download and install upgrades or updates to such Software Products on to your HP Product to provide
new versions or updates required to maintain the functionality, performance, or security of the
HP Software and your HP Product and facilitate the provision of support or other services provided to
you. In certain cases, and depending on the type of upgrade or update, notications will be provided to
you (via pop-up or other means), which may require you to initiate the upgrade or update.
3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Software Product
provided by HP unless HP provides other terms along with the update or supplement. In case of a
conict between such terms, the other terms will prevail.
4. TRANSFER.
a. Third Party. The initial user of the Software Product may make a one-time transfer of the Software
Product to another end user. Any transfer must include all component parts, media, printed
materials, this EULA, and if applicable, the Certicate of Authenticity. The transfer may not be an
indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the
transferred product must agree to all the EULA terms. Upon transfer of the Software Product, your
license is automatically terminated.
b. Restrictions. You may not rent, lease or lend the Software Product or use the Software Product for
commercial timesharing or bureau use. You may not sublicense, assign or transfer the license or
Software Product except as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software Product and user documentation
are owned by HP or its suppliers and are protected by law, including but not limited to United States
copyright, trade secret, and trademark law, as well as other applicable laws and international treaty
provisions. You shall not remove any product identication, copyright notices or proprietary restrictions
from the Software Product.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble the
Software Product, except and only to the extent that the right to do so is mandated under applicable law
notwithstanding this limitation or it is expressly provided for in this EULA.
7. TERM. This EULA is eective unless terminated or rejected. This EULA will also terminate upon
conditions set forth elsewhere in this EULA or if you fail to comply with any term or condition of this
EULA.
8. CONSENT TO COLLECTION/USE OF DATA.
a. HP will use cookies and other web technology tools to collect anonymous technical information
related to HP Software and your HP Product. This data will be used to provide the upgrades and
related support or other services described in Section 2. HP will also collect personal information
including your Internet Protocol address or other unique identier information associated with
your HP Product and data provided by you on registration of your HP Product. As well as providing
the upgrades and related support or other services, this data will be used for sending marketing
communications to you (in each case with your express consent where required by applicable law).
To the extent permitted by applicable law, by accepting these terms and conditions you consent to
the collection and use of anonymous and personal data by HP, its subsidiaries, and aliates as
122 Appendix B Service and support ENWW
described in this EULA and as further described in HP’s privacy policy: www8.hp.com/us/en/
privacy/privacy.html?jumpid=reg_r1002_usen_c-001_title_r0001
b. Collection/Use by Third Parties. Certain software programs included in your HP Product are
provided and separately licensed to you by third party providers (“Third Party Software”). Third
Party Software may be installed and operational on your HP Product even if you choose not to
activate/purchase such software. Third Party Software may collect and transmit technical
information about your system (i.e., IP address, unique device identier, software version installed,
etc.) and other system data. This information is used by the third party to identify technical system
attributes and ensure that the most current version of the software has been installed on your
system. If you do not want the Third Party Software to collect this technical information or
automatically send you version updates, you should uninstall the software prior to connecting to
the Internet.
9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HP AND ITS
SUPPLIERS PROVIDE THE SOFTWARE PRODUCT “AS IS” AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL
OTHER WARRANTIES, GUARANTEES, AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY,
INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND NON-INFRINGEMENT, ANY IMPLIED
WARRANTIES, DUTIES, GUARANTEES, OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY,
OF FITNESS FOR A PARTICULAR PURPOSE, AND OF LACK OF VIRUSES ALL WITH REGARD TO THE
SOFTWARE PRODUCT. Some states/jurisdictions do not allow exclusion of implied warranties or
limitations on the duration of implied warranties, so the above disclaimer may not apply to you in its
entirety.
IN AUSTRALIA AND NEW ZEALAND, THE SOFTWARE COMES WITH GUARANTEES THAT CANNOT BE
EXCLUDED UNDER AUSTRALIAN AND NEW ZEALAND CONSUMER LAWS. AUSTRALIAN CONSUMERS ARE
ENTITLED TO A REPLACEMENT OR A REFUND FOR A MAJOR FAILURE AND COMPENSATION FOR OTHER
REASONABLY FORESEEABLE LOSS OR DAMAGE. AUSTRALIAN CONSUMERS ARE ALSO ENTITLED TO HAVE
THE SOFTWARE REPAIRED OR REPLACED IF IT FAILS TO BE OF ACCEPTABLE QUALITY AND THE FAILURE
DOES NOT AMOUNT TO A MAJOR FAILURE. NEW ZEALAND CONSUMERS WHO ARE PURCHASING GOODS
FOR PERSONAL, DOMESTIC OR HOUSEHOLD USE OR CONSUMPTION AND NOT FOR THE PURPOSE OF A
BUSINESS (“NEW ZEALAND CONSUMERS”) ARE ENTITLED TO REPAIR, REPLACEMENT OR REFUND FOR A
FAILURE AND COMPENSATION FOR OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE.
10. LIMITATION OF LIABILITY. Subject to local law, notwithstanding any damages that you might incur, the
entire liability of HP and any of its suppliers under any provision of this EULA and your exclusive remedy
for all of the foregoing shall be limited to the greater of the amount actually paid by you separately for
the Software Product or U.S. $5.00. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO
EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR
CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF
PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL
INJURY, FOR LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO
USE THE SOFTWARE PRODUCT, OR OTHERWISE IN CONNECTION WITH ANY PROVISION OF THIS EULA,
EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF
THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to
you.
11. U.S. GOVERNMENT CUSTOMERS. Consistent with FAR 12.211 and 12.212, Commercial Computer
Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to
the U.S. Government under HP's standard commercial license.
12. COMPLIANCE WITH EXPORT LAWS. You shall comply with all laws and regulations of the United States
and other countries ("Export Laws") to assure that the Software Product is not (1) exported, directly or
indirectly, in violation of Export Laws, or (2) used for any purpose prohibited by Export Laws, including,
without limitation, nuclear, chemical, or biological weapons proliferation.
ENWW End User License Agreement 123
13. CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority in
your state of residence and, if applicable, you are duly authorized by your employer to enter into this
contract.
14. APPLICABLE LAW. This EULA is governed by the laws of the country in which the equipment was
purchased.
15. ENTIRE AGREEMENT. This EULA (including any addendum or amendment to this EULA which is included
with the HP Product) is the entire agreement between you and HP relating to the Software Product and it
supersedes all prior or contemporaneous oral or written communications, proposals and
representations with respect to the Software Product or any other subject matter covered by this EULA.
To the extent the terms of any HP policies or programs for support services conict with the terms of
this EULA, the terms of this EULA shall control.
© Copyright 2015 HP Development Company, L.P.
The information contained herein is subject to change without notice. All other product names mentioned
herein may be trademarks of their respective companies. To the extent permitted by applicable law, the only
warranties for HP products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. To the
extent permitted by applicable law, HP shall not be liable for technical or editorial errors or omissions
contained herein.
First Edition: August 2015
124 Appendix B Service and support ENWW
Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater exibility in performing defective parts replacement. If during the diagnosis period, HP identies that
the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement.
There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP
to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which
customer self repair is optional. These parts are also designed for Customer Self Repair. If, however, you
require that HP replace them for you, this may be done at no additional charge under the type of warranty
service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery.
Same-day or four-hour delivery may be oered at an additional charge where geography permits. If
assistance is required, you can call the HP Technical Support Center and a technician will help you over the
phone. HP species in the materials shipped with a replacement CSR part whether a defective part must be
returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a dened period of time, normally ve (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and
part return costs and determine the courier/carrier to be used.
ENWW Customer self-repair warranty service 125
Customer support
Get telephone support for your country/region
Have the product name, serial number, date of purchase, and
problem description ready.
Country/region phone numbers are on the yer that was in the
box with your product or at www.hp.com/support/.
Get 24-hour Internet support, and download software utilities
and drivers
www.hp.com/support/ljp2030series
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register your product www.register.hp.com
126 Appendix B Service and support ENWW
C Environmental product stewardship
program
●
Protecting the environment
●
Ozone production
●
Power consumption
●
Toner consumption
●
Paper use
●
Plastics
●
HP LaserJet print supplies
●
Paper
●
Material restrictions
●
Disposal of waste equipment by users (EU and India)
●
Electronic hardware recycling
●
Brazil hardware recycling information
●
Chemical substances
●
Product Power Data per European Union Commission Regulation 1275/2008
●
Restriction on Hazardous Substances statement (India)
●
Restriction on Hazardous Substances statement (Turkey)
●
Restriction on Hazardous Substances statement (Ukraine)
●
Substances Table (China)
●
SEPA Ecolabel User Information (China)
●
The regulation of the implementation on China energy label for printer, fax, and copier
●
Material Safety Data Sheet (MSDS)
●
EPEAT
●
For more information
ENWW 127
Protecting the environment
HP is committed to providing quality products in an environmentally sound manner. This product has been
designed with several attributes to minimize impacts on our environment.
Ozone production
The airborne emissions of ozone for this product has been measured according to a generally recognized
method* and when these emissions data are applied to a “generic oce model exposure scenario”**, HP is
able to determine there is no appreciable amount of ozone generated during printing that exceeds any
current indoor air quality standards or guidelines.
* Test method for the determination of emissions from hardcopy devices with respect to awarding the
environmental label for oce devices with printing function; RAL-UZ 171 – BAM July, 2012
** Based on ozone concentration when printing 2 hours per day in a 32 cubic meter room with a ventilation
rate of 0.72 air changes per hour with HP printing supplies
Power consumption
Power usage drops signicantly while in Ready, Sleep, or O mode, which saves natural resources and saves
money without aecting the high performance of this product. HP printing and imaging equipment marked
with the ENERGY STAR
®
logo is qualied to the U.S. Environmental Protection Agency's ENERGY STAR
specications for imaging equipment. The following mark will appear on ENERGY STAR qualied imaging
pr
oducts:
Additional ENERGY STAR qualied imaging product model information is listed at:
www.hp.com/go/energystar
Toner consumption
EconoMode uses less toner, which might extend the life of the print cartridge. HP does not recommend the
full-
time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical
parts in the print cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing
the print cartridge.
128 Appendix C Environmental product stewardship program ENWW
Paper use
This product’s duplex feature (manual or automatic) and N-up printing (multiple pages printed on one page)
capability can reduce paper usage and the resulting demands on natural resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of the product’s life.
HP LaserJet print supplies
Original HP Supplies were designed with the environment in mind. HP makes it easy to conserve resources
and paper when printing. And when you are done, we make it easy and free to recycle.
1
All HP cartridges returned to HP Planet Partners go through a multiphase recycling process where materials
are separ
ated and rened for use as raw material in new Original HP cartridges and everyday products. No
Original HP cartridges returned through HP Planet Partners are ever sent to a landll, and HP never rells or
resells Original HP cartridges.
To participate in HP Planet Partners return and recycling program, visit www.hp.com/recycle. Select your
coun
try/region for information on how to return HP printing supplies. Multi-lingual program information
and instructions are also included in every new HP LaserJet print cartridge package.
1
Program availability varies. For more information, visit
www.hp.com/recycle.
Paper
This product is capable of using recycled paper and lightweight paper (EcoFFICIENT™) when the paper meets
the guidelines outlined in the
HP LaserJet Printer Family Print Media Guide. This product is suitable for the use
of recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002.
Material restrictions
This HP product does not contain added mercury.
This HP product does not contain a battery.
Disposal of waste equipment by users (EU and India)
This symbol means do not dispose of your product with your other household waste. Instead, you should
prot
ect human health and the environment by handing over your waste equipment to a designated collection
point for the recycling of waste electrical and electronic equipment. For more information, please contact your
household waste disposal service, or go to:
www.hp.com/recycle.
ENWW Paper use 129
Electronic hardware recycling
HP encourages customers to recycle used electronic hardware. For more information about recycling
programs go to: www.hp.com/recycle.
Brazil hardware recycling information
Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam
em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda que em
quantidades mínimas, substâncias impactantes ao meio ambiente. Ao nal da vida útil deste produto, o
usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas
em lei.
Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento comercial ou
rede de assistência técnica autorizada pela HP.
Para maiores informações, inclusive sobre os pontos de recebimento, acesse:
www.hp.com.br/reciclar
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our products
as needed t
o c
ompl
y with legal requirements such as REACH (Regulation EC No 1907/2006 of the European
Parliament and the Council). A chemical information report for this product can be found at:
www.hp.com/go/
reach.
Product Power Data per European Union Commission Regulation
1275/2008
For product power data, including the power consumption of the product in networked standby if all wired
net
w
ork por
ts are connected and all wireless network ports are activated, please refer to section P14
‘Additional Information’ of the product IT ECO Declaration at
www.hp.com/hpinfo/globalcitizenship/
environment/productdata/itecodesktop-pc.html.
Restriction on Hazardous Substances statement (India)
Restriction on Hazardous Substances statement (Turkey)
Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur
130 Appendix C Environmental product stewardship program ENWW
Restriction on Hazardous Substances statement (Ukraine)
Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких
небезпечних речовин в електричному та електронному обладнанні, затвердженого постановою Кабінету
Міністрів України від 3 грудня 2008 № 1057
Substances Table (China)
SEPA Ecolabel User Information (China)
中国环境标识认证产品用户说明
噪声大于 63.0 dB(A)的办公设备不宜放置于办公室内，请在独立的隔离区域使用。
如需长时间使用本产品或打印大量文件，请确保在通风良好的房间内使用。
如您需要确认本产品处于零能耗状态，请按下电源关闭按钮，并将插头从电源插座断开。
您可以使用再生纸，以减少资源耗费。
ENWW Restriction on Hazardous Substances statement (Ukraine) 131
The regulation of the implementation on China energy label for
printer, fax, and copier
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be
obtained by accessing the HP Web site at www.hp.com/go/msds.
EPEAT
Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps
identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information
on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/environment/pdf/
epeat_printers.pdf.
For more information
To obtain information about these environmental topics:
●
Product environmental prole sheet for this and many related HP products
●
HP’s commitment to the environment
●
HP’s environmental management system
●
HP’s end-of-life product return and recycling program
●
Material Safety Data Sheets
Visit www.hp.com/go/environment.
Also, visit www.hp.com/recycle.
132 Appendix C Environmental product stewardship program ENWW
Physical specications
Table D-1 Product dimensions and weights
Product model Height Depth Width Weight
HP LaserJet P2030 Series printer 256 mm (10.1 in) 368 mm (14.5 in) 360 mm (14.2 in) 9.9 kg (21.8 lb)
Table D-2 Product dimensions with all doors and trays fully opened
Product model Height Depth Width
HP LaserJet P2030 Series printer 256 mm (10.1 in) 455 mm (17.9 in) 360 mm (14.2 in)
Power consumption and acoustic emissions
See www.hp.com/go/ljp2030/regulatory for current information.
Operating environment
Table D-3 Necessary conditions
Environmental condition Printing Storage/standby
Temperature (product and print cartridge) 7.5° to 32.5°C (45.5° to 90.5°F) 0° to 35°C (32° to 95°F)
Relative humidity 10% to 80% 10% to 90%
134 Appendix D Specications ENWW
Declaration of conformity
Declaration of conformity
Declaration of Conformity
according to ISO/IEC 17050-1 and EN 17050-1, DoC#: BOISB-0801-00-rel.13.0
Manufacturer's Name: HP Inc.
Manufacturer's Address: 11311 Chinden Boulevard
Boise, Idaho 83714-1021, USA
declares, that the product
Product Name: HP LaserJet P2035 series and P2055 series
Regulatory Model Number
2)
:
BOISB-0801-00
Product Options: ALL
Print Cartridges: CE505A\CE505X
conforms to the following Product Specications:
Safety: IEC 60950-1:2005 / EN60950-1: 2006 +A11:2009+A1:2010+A12:2011
IEC 60825-1:2007 / EN 60825-1:2007 (Class 1 Laser/LED Product)
IEC 62479:2010 / EN 62479:2010
GB4943.1-2011
EMC:
CISPR 22:2008 / EN 55022:2010—Class A
1)
3)
EN 61000-3-2:2006 +A1:2009 +A2:2009
EN 61000-3-3:2008
EN 55024:2010
FCC Title 47 CFR, Part 15 Class A / ICES-003, Issue 4
GB9254-2008, GB17625.1-2003
RoHS: EN 50581:2012
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 2004/108/EC and the Low Voltage Directive 2006/95/EC, the RoHS
Dir
ectiv
e 2011/65/E
U and carries the CE-Marking
accordingly.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful
inter
ference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
1) The product was tested in a typical conguration with HP Personal Computer Systems.
2) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the marketing name or
the product number(s
).
3) The product meets the requirements of EN55022 & CNS13438 Class A in which case the following applies: “Warning – This is a class A product. In a
domestic environment this product may cause radio interference in which case the user may be required to take adequate measures”.
Shanghai, China
136 Appendix E Regulatory information ENWW
Declaration of Conformity
according to ISO/IEC 17050-1 and EN 17050-1, DoC#: BOISB-0801-00-rel.13.0
November 1, 2015
For regulatory topics only:
European Contact: HP Deutschland GmbH, HP HQ-TRE, 71025 Boeblingen, Germany. http://www.hp.eu/certicates
USA Contact: HP Inc., 1501 Page Mill Road, Palo Alto 94304, U.S.A. 650-857-1501
ENWW Declaration of conformity 137
Regulatory statements
FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment o and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
●
Reorient or relocate the receiving antenna.
●
Increase separation between equipment and receiver.
●
Connect equipment to an outlet on a circuit dierent from that to which the receiver is located.
●
Consult your dealer or an experienced radio/TV technician.
NOTE: Any changes or modications to the printer that are not expressly approved by HP could void the
user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
Canada - Industry Canada ICES-003 Compliance Statement
CAN ICES-3(B)/NMB-3(B)
VCCI statement (Japan)
EMC statement (Korea)
Power cord instructions
Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product
label. The product uses either 100-127 Vac or 220-240 Vac and 50/60 Hz.
Connect the power cord between the product and a grounded AC outlet.
CAUTION: To prevent damage to the product, use only the power cord that is provided with the product.
138 Appendix E Regulatory information ENWW
Power cord statement (Japan)
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has
implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for
products marketed in the United States. The device is certied as a “Class 1” laser product under the U.S.
Department of Health and Human Services (DHHS) Radiation Performance Standard according to the
Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely
conned within protective housings and external covers, the laser beam cannot escape during any phase of
normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specied in this
user guide may result in exposure to hazardous radiation.
Laser statement for Finland
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP LaserJet P2035, P2035n, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa
käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen
turvallisuusluokka on määritetty standardin EN 60825-1 (2007) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specicerats, kan användaren utsättas för osynlig
laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet P2035, P2035n - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa
avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota
väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän
tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa
toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig
laserstrålning. Betrakta ej strålen.
ENWW Regulatory statements 139
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W
Luokan 3B laser.
140 Appendix E Regulatory information ENWW
GS statement (Germany)
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen.
Um störende Reexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im
unmittelbaren Gesichtsfeld platziert werden.
Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B. direkte
Sonneneinstrahlung) kann es zu Reexionen auf dem Display und damit zu Einschränkungen der Lesbarkeit
der dargestellten Zeichen kommen.
Eurasian Conformity (Belarus, Kazakhstan, Russia)
ENWW Regulatory statements 141
142 Appendix E Regulatory information ENWW
Index
A
A6-size paper loading 38
accessibility features 3
accessories
ordering 106
part numbers 107
acoustic specications 134
advanced printing options
Windows 53
alternative letterhead mode 53
anticounterfeit supplies 60
B
batteries included 129
bins, output
capacity 34
locating 4
selecting 40
blank pages
troubleshooting 98
booklet printing 52
C
cables
USB, troubleshooting 98
canceling
printing 48
canceling a print request 48
card stock
output bin, selecting 41
cartridges
authentication 60
clean the area 64
features 3
genuine HP 60
non-HP 60, 83
order message 83
part numbers 107
recycling 129
replace message 83
replacement intervals 60
replacing 62
storage 60
warranty 119
cartridges, print
Macintosh status 22
cleaning
paper path 66
pickup roller (Tray 1) 67
pickup roller (Tray 2) 71
print-cartridge area 64
printer 64
clearing jams 90
locations 85
paper path 85
print-cartridge area 85
straight-through path 90
top output bin 90
Tray 1 87
Tray 2 88
See also jams
colored text
print as black 53
Conguration page 56
control panel 9
cleaning page, printing 66
description 9
locating 4
settings 13
status-light patterns 76
copies, number of
Windows 53
counterfeit supplies 60
cover pages 20, 50
custom paper sizes 32
custom-size paper settings
Macintosh 20
customer support
Linux 104
online 126
D
declaration of conformity 136
default settings, restore 75
Demo page 56
device discovery over network 25
device status
Macintosh Services tab 22
dimensions, product 134
DIMMs
accessing 4
disposal, end-of-life 129
double-sided printing 21
Macintosh 21
See also duplex printing
draft printing 44
drivers
included 3
Macintosh settings 20
Macintosh, problem-solving 102
paper types 33
presets (Macintosh) 20
Quick Sets(Windows) 49
settings 13, 14, 18
supported 12
Windows, opening 49
duplex printing 21
Macintosh 21
Windows 51
See also double-sided printing
E
EconoMode setting 44
electrical specications 134
electronic hardware recycling 130
embedded Web server 15, 19
ENWW Index 143
Embedded Web Server (EWS)
Information tab 57
Networking tab 58
order supplies 58
product support 58
security 58
Settings tab 58
using 57
end-of-life disposal 129
engine communication error
message 82
envelopes
loading orientation 36
output bin, selecting 41
environment for the product
problem-solving 92
specications 134
environmental stewardship
program 127
EPS les, problem-solving 103
Ethernet cards, part numbers 107
Eurasian conformity 141
EWS. See embedded Web server
F
FastRes 3
features 2, 3
Finnish laser safety statement 139
rst page
use dierent paper 20
fonts
EPS les, problem-solving 103
included 3
formatter
security 59
fraud hotline 60
fuser
errors 82
G
General Protection FaultException
OE 101
H
hardware recycling, Brazil 130
heavy paper
output bin, selecting 41
HP Customer Care 126
HP fraud hotline 60
HP Jetdirect print server
part numbers 107
HP Printer Utility 19
HP-UX software 15
humidity
problem-solving 92
specications 134
I
Illegal Operation errors 101
improve print quality 94
information pages
Conguration page 56
Demo page 56
Supplies Status page 56
Information tab (embedded Web
server) 57
input tray
loading media 38
install supplies message 82
IP address
Macintosh, problem-solving 102
manual conguration 27
protocols supported 25
J
jams 90
common causes of 84
error messages 82
locations 85
print quality after 92
See also clearing jams
Japanese VCCI statement 138
Jetdirect print server
part numbers 107
K
Korean EMC statement 138
L
labels
output bin, selecting 41
landscape orientation
setting, Windows 51
laser safety statements 139
letterhead paper, loading 53
license, software 121
light patterns 76
link speed settings 27
Linux drivers 104
Linux software 15
loading media 38
A6-size paper 38
Tray 1 37
Tray 2 38
lock the product 59
M
Macintosh
driver settings 18, 20
drivers, problem-solving 102
HP Printer Utility 19
problems, problem-solving 102
resize documents 20
software 19
supported operating systems 18
USB card, problem-solving 103
Macintosh driver settings
custom-size paper 20
Services tab 22
watermarks 21
managing network 26
manual-feed printing 39
material restrictions 129
Material Safety Data Sheet (MSDS)
132
media
custom-size, Macintosh
settings 20
rst page 20
pages per sheet 21
printing manually 39
supported sizes 31
memory
DIMMs, security 59
included 19
mercury-free product 129
mispick error message 83
model number 7, 136
models, feature comparison 2
multiple pages per sheet 21
Windows 51
N
n-up printing 21
Windows 51
network
IP address conguration 27
link speed settings 27
password, changing 27
password, setting 27
port, setting up 26
product discovery 25
144 Index ENWW
protocols supported 25
settings, changing 26
settings, viewing 26
network port
supported 3
Networking tab (embedded Web
server) 58
networks
conguring 25
non-HP supplies 60, 83
O
on/o switch, locating 4
online support 126
operating environment
specications 134
operating systems supported 3, 12,
18
order supplies message 83
ordering
part numbers for 107
supplies and accessories 106
orientation
paper, while loading 36
setting, Windows 51
output quality. See print quality
P
page order, changing 53
page too complex error message 83
pages
blank 98
not printing 98
per sheet, Windows 51
printing slowly 98
pages per sheet 21
paper
A6-size, tray adjustment 38
covers, using dierent paper 50
custom size, selecting 50
custom sizes 32
custom-size, Macintosh
settings 20
rst and last pages, using
dierent paper 50
rst page 20
loading orientation 36
pages per sheet 21
problem-solving 92
size, selecting 39, 50
supported sizes 31
supported types 33
type, selecting 39, 50
paper jams. See jams
paper path
paper jams 85
parallel cable, part number 107
parallel connection 24
parallel port
supported 3
part numbers
print cartridges 107
pausing a print request 48
PCL drivers 12
physical specications 134
pickup roller
Tray 1 67
Tray 2 71
portrait orientation
setting, Windows 51
ports
problem-solving Macintosh 103
supported 3, 6
postcards
output bin, selecting 41
PostScript Printer Description (PPD)
les
included 19
problem-solving 102
power
consumption 134
switch, locating 4
troubleshooting 74
PPDs
included 19
problem-solving 102
presets (Macintosh) 20
print cartridges
authentication 60
clean the area 64
features 3
genuine HP 60
Macintosh status 22
non-HP 60, 83
order message 83
paper jams in area 85
part numbers 107
redistributing toner 61
replace message 83
replacement intervals 60
replacing 62
storage 60
print density
adjusting 93
print on both sides
Windows 51
print quality
adjust print density 93
creases 97
curl 96
dropouts 94
environment 92
gray background 95
improve 94
jams, after 92
light or faded print 94
loose toner 95
misformed characters 96
page skew 96
paper 92
problem-solving 92
toner scatter outline 97
toner smear 95
toner specks 94
vertical lines 95
vertical repetitive defects 96
wave 96
wrinkles 97
print tasks 47
printer
control panel 9
printer information pages
Conguration page 56
Demo page 56
Supplies Status page 56
printing
booklets 52
Conguration page 56
connect to a network 26
Demo page 56
manual feed 39
Supplies Status page 56
troubleshooting 98
priority, settings 13
problem-solving 74
environment 92
EPS les 103
Linux 104
Macintosh problems 102
output quality 92
ENWW Index 145
paper 92
status-light patterns 76
See also solving; troubleshooting
processor speed 3
product comparison 2
protocols, networks 25
Q
quality. See print quality
Quick Sets 49
quiet mode
enabling 45
R
rear output
bin, locating 4
printing to 41
recycling 129
electronic hardware 130
redistributing toner 61
replace supplies message 83
replacing printing cartridges 62
resize documents
Macintosh 20
Windows 50
resolution
features 3
problem-solving quality 92
rough paper
output bin, selecting 41
S
safety statements 139
scale documents
Macintosh 20
Windows 50
scanner error message 82
security features 59
serial number 7
Services tab
Macintosh 22
settings
driver presets (Macintosh) 20
drivers 14, 18
network printing 26
priority 13
Settings tab (embedded Web
server) 58
small paper, printing on 41
software
embedded Web server 15, 19
HP Printer Utility 19
Macintosh 19
settings 13
software license agreement 121
supported operating systems
12, 18
uninstalling for Windows 14
Solaris software 15
solving 74
creases 97
curl 96
direct-connect problems 99
dropouts 94
gray background 95
light or faded print 94
loose toner 95
misformed characters 96
network problems 99
page skew 96
toner scatter outline 97
toner smear 95
toner specks 66, 94
vertical lines 95
vertical repetitive defects 96
wave 96
wrinkles 97
See also problem-solving;
troubleshooting
special media
guidelines 35
special paper
guidelines 35
specications
electrical and acoustic 134
features 3
operating environment 134
physical 134
Spool32 errors 101
status
Macintosh services tab 22
status-light patterns 76
stopping a print request 48
storing
print cartridges 60
straight-through paper path 41
paper jams 90
supplies
authentication 60
counterfeit 60
non-HP 60, 83
order message 83
ordering 106
part numbers 107
recycling 129
replace message 83
replacement intervals 60
replacing print cartridges 62
Supplies Status page 56
supply-status, Services tab
Macintosh 22
Windows 52
support
Linux 104
online 52, 126
supported media 31
T
TCP/IP
protocols supported 25
technical support
Linux 104
online 126
temperature specications 134
toner
loose toner 95
low 94
redistributing 61
scatter outline 97
smear 95
specks 66, 94
toner cartridges
recycling 129
warranty 119
top output bin
capacity 34
locating 4
paper jams 90
printing to 40
transparencies
output bin 40
Tray 1 21
capacity 34
loading 37
paper jams 87
Tray 2
capacity 34
loading 38
paper jams 88
trays
capacity 34
146 Index ENWW
congure 39
double-sided printing 21
locating 4
paper orientation 36
troubleshooting 74
blank pages 98
checklist 74
direct-connect problems 99
network problems 99
pages not printing 98
pages printing slowly 98
paper jams 85, 87, 88, 90
paper pickup (Tray 1) 67
paper pickup (Tray 2) 71
USB cables 98
See also solving; problem-solving
two-sided printing
Windows 51
U
uninstalling Windows software 14
UNIX software 15
USB cable, part number 107
USB connection 24
USB port
problem-solving Macintosh 103
supported 3
troubleshooting 98
W
warranty
customer self repair 125
license 121
product 110
toner cartridges 119
waste disposal 129
watermarks 21
Windows 50
Web server, embedded 57
Web sites
customer support 126
fraud reports 60
Linux support 104
Material Safety Data Sheet
(MSDS) 132
ordering supplies 106
weight, product 134
Windows
driver settings 14
drivers supported 12
supported operating systems 12
ENWW Index 147
148 Index ENWW
