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Solve general problems
If the product is not responding correctly, complete the steps in the following checklist, in order. If the product
does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem,
you can stop without performing the other steps on the checklist.
Troubleshooting checklist
1. Make sure the product Ready light is on. If no lights are on, complete these steps:
a. Check the power-cable connections.
b. Check that the power switch is on.
c. Make sure that the line voltage is correct for the product power conguration. (See the label that is
on the back of the product for voltage requirements.) If you are using a power strip and its voltage
is not within specications, plug the product directly into the wall. If it is already plugged into the
wall, try a dierent outlet.
d. If none of these measures restores power, contact HP Customer Care.
2. Check the cabling.
a. Check the cable connection between the product and the computer or network port. Make sure that
the connection is secure.
b. Make sure that the cable itself is not faulty by using a dierent cable, if possible.
c. Check the network connection.
3. Check to see any control-panel lights are lit. See Status-light patterns on page 76.
4. Ensure that the paper that you are using meets specications.
5. Print a conguration page. See Print the information pages on page 56.
a. If the page does not print, check that at least one tray contains paper.
b. If the page jams in the product, see Clear jams on page 85.
6. If the conguration page prints, check the following items.
a. If the page does not print correctly, the problem is with the product hardware. Contact
HP Customer Care.
b. If the page prints correctly, then the product hardware is working. The problem is with the
computer you are using, with the printer driver, or with the program.
7. Select one of the following options:
Windows: Click Start, click Settings, and then click Printers, or Printers and Faxes. Double-click the
name of the product.
-or-
Mac OS X: Open Print Center or Printer Setup Utility, and double-click the line for the product.
74 Chapter 10 Solve problems ENWW
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