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If a computer name is changed, the certificates that are used may become invalid, and the XProtect VMS
cannot be started. To get the system up and running again, complete these steps:
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Create new certificates and reinstall them on all of the computers in the environment.
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Apply the new certificates, using the Server Configurator, on each of the computers to enable
encryption with the new certificates.
This will trigger the registration of the new certificates and get the system up and running again.
Loss of customer data properties for registered services
If you complete a registration using the Server Configurator after, for example, a change to the management
server address, any edits to information for the registered services will be overwritten. So, if you have changed
information for the registered services, the changes must be applied again for all the services that are
registered to the management server on the computer with the changed name.
The information that can be edited for registered services is located under Tools > Registered Services > Edit:
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Trusted
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Advanced
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External flag
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Any manually added URL
In Milestone Customer Dashboard, the host name will appear unchanged
Milestone Customer Dashboard is a free online tool for Milestone partners and resellers to manage and
monitor Milestone software installations and licenses.
A change of the name of the management server on a system that is connected to Milestone Customer
Dashboard will not automatically be reflected in Milestone Customer Dashboard.
The old host name will appear in Milestone Customer Dashboarduntil a new license activation is completed.
The name change, however, will not break anything in Milestone Customer Dashboard and once a new
activation takes place, the record is updated in the database with the new host name. For more information
about Milestone Customer Dashboard, see Milestone Customer Dashboard (explained).
A host name change can trigger the change of the SQL Server address
If an SQL Server is located on the same computer as the management server, and the name of this computer is
changed, the address of the SQL Server will change as well. This means that the SQL Server address will have
to be updated for components located on different computers as well as for components on the local
computer that use the computer name rather than localhost to connect to the SQL Server. This specifically
applies to the Event Server which uses the same database as the Management Server. It might also apply to
the Log Server which uses a different database but very likely on the same SQL server.
Administrator manual | XProtect® VMS 2023 R1
344 | Maintenance
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