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If you do not have a network connection, you can reinstall the entire recording server from the Download
Manager. The installation files for the recording server is placed locally on your computer and in this way, you
automatically get a reinstall of the device pack.
Installation log files and troubleshooting
During an installation, upgrade or uninstallation, log entries are written to various installation log files: To the
main installation log file installer.log and to the log files belonging to the different system components you are
installing. All log entries have a time stamp and the most recent log entries are at the end of the log files.
You can find all installation log files in the C:\ProgramData\Milestone\Installer\ folder. Log files that are named
*I.log or *I[integer].log are log files about new installations or upgrades while log files named *U.log or *U
[integer].log are about uninstallations. If you have bought a server with an already installed XProtect system
through a Milestone partner, there might not be any installation log files.
The log files contain information about the command-line parameters and command-line options and their
values used during an installation, upgrade or uninstallation. To find the used command-line parameters in the
log files, search for Command Line: or Parameter ' depending on the log file.
For troubleshooting, the main installation log file installer.log is the first place to look. If there were any
exceptions, errors, or warnings during the installation, these have been logged. Try to search for exception,
error, or warning. "Exit code: 0" means a successful installation and "Exit code: 1" the opposite. Your findings
in the log files may enable you to find a solution on Milestone Knowledge Base. If not, contact your Milestone
partner and share the relevant installation log files.
Administrator manual | XProtect® VMS 2023 R1
181 | Installation
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