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35
AXIS P8221 - Troubleshooting
Troubleshooting
Checking the firmware
Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a
problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular
problem. The current firmware version in your product is displayed on the page Setup > About.
Upgrading the firmware
When you upgrade AXIS P8221 with the latest firmware from Axis website, your product receives the latest functionality
available. Always read the upgrade instructions and release notes available with each new release, before updating the
firmware.
Note:
Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available
in the new firmware) although this is not guaranteed by Axis Communications.
1. Save the firmware file to your computer. The latest
version of the firmware is available free of charge
from the Axis website at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the
product’s web pages.
3. In the Upgrade Server section, browse to the desired
firmware file on your computer. Click Upgrade.
Notes:
• After starting the upgrade process, always wait at
least 5-10 minutes before restarting the product, even
if you suspect the upgrade has failed.
• Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.
• AXIS Camera Management can be used for multiple upgrades. Please see the Axis website at www.axis.com for more
information.
Emergency Recovery Procedure
If power or the network connection to AXIS P8221 is lost during the upgrade, the process fails and the unit becomes
unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial
number is found on the label attached to the bottom of the unit.
1. UNIX/Linux - From the command line, type the following:
arp -s <IP address of unit> <serial number> temp
ping -s 408 <IP address of unit>
Windows - From a command/DOS prompt, type the following:
arp -s <IP address of unit> <serial number>
ping -l 408 -t <IP address of unit>
2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
3. Open a browser and type in the unit’s IP address. In the page that appears, use the Browse button to select the
upgrade file to use, for example, AXIS_P1343.bin. Then click the Load button to restart the upgrade process.
4. After the upgrade is complete (1-10 minutes), the unit automatically restarts and shows a steady green on the Power
and Status LEDs and flashing green or amber on the Network LED.
5. Reinstall the unit, referring to the installation guide.
If the emergency recovery procedure does not get the product up and running again, please contact Axis support at
www.axis.com/techsup/
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