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Troubleshooting
194
The peaking/B&W image/magnification/zebra pattern/waveform monitor/onscreen markers do not appear on the
viewfinder or in the video from the VIDEO terminal.
- Check that that display of the desired assistance function is enabled for the desired output device or terminal.
Magnification/waveform monitor/onscreen markers do not appear in the video from the SDI terminal.
- Check that that display of the desired assistance function is enabled for the SDI terminal.
Magnification/onscreen markers do not appear in the video from the HDMI terminal.
- Check that that display of the desired assistance function is enabled for the HDMI terminal.
Network Functions
Check This First
Cannot connect with an access point.
- There are other devices in the vicinity interfering with the wireless signal. Remove the camera grip and then set up the
network-related settings again. If this does not solve the problem, refer to Precautions Regarding Wi-Fi Networks
(A 195).
- Password information is not saved with the camera settings. When you load onto the camera settings from an SD
card, all the passwords in the network-related settings are reset. Set up the network-related settings as necessary
(A 150).
- Check that the settings on the network device the camera is trying to connect with are correct.
Cannot establish a Camera Access Point connection with a network device.
- There are other devices in the vicinity interfering with the wireless signal. Remove the camera grip and then set up the
network-related settings again. If this does not solve the problem, refer to Precautions Regarding Wi-Fi Networks
(A 195).
- When you reset all the camera settings, all network settings are lost as well. Connect using the default settings or set
up the Camera Access Point settings again (A 151).
Cannot connect with a wired (Ethernet) network.
- Use a category 5e or better shielded twisted pair (STP) Ethernet cable.
- Try replacing the Ethernet cable.
- When you reset all the camera settings, all network settings are lost as well. Connect using the default settings or set
up the network settings again (A 150).
- Check that the network device to which the camera is connected is on and functioning properly. To use 1000BASE-T
connection speeds, make sure to use network devices compatible with Gigabit Ethernet (1000BASE-T).
The Browser Remote application will not start on the Web browser.
- Make sure Browser Remote is activated (A 159).
- The URL entered into the Web browser’s address bar is incorrect. Be sure to use the URL exactly as it appears in the
[Network 4/4] status screen (A 188). (You may need to scroll down with the SELECT dial to find the [URL] line.)
The Browser Remote screen is not displayed correctly on the Web browser.
- The device, operating system or Web browser used may not be supported. For the latest information about supported
systems, visit your local Canon Web site.
- Enable JavaScript and cookies in your Web browser’s settings. For details, refer to the help modules or online
documentation of the Web browser used.
- Delete the cache and cookies for Browser Remote's URL in your Web browser and restart Browser Remote.
• Are the access point (wireless router), camera, computer or other network devices all turned on?
• Is the network working and correctly configured?
• Are all network devices correctly connected to the same network as the camera?
• Are there any obstructions between the camera and the access point or between the network device used
and the access point?
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