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Print head needs Power Cleaning
6. Do one of the following:
• If there are no gaps, select O.
• If there are gaps or the pattern is faint, select X and continue. Follow the instructions on the screen
to clean the print head.
• If most lines are missing or not printed, most of the nozzles are clogged. Select O and then run a
Power Cleaning. See the link below.
7. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the
process as necessary.
Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not
be able to print.
If you don’t see any improvement after cleaning the print head up to 3 times, turn the product off and wait
at least 12 hours. Then run a nozzle check, and try cleaning the print head if necessary. If quality still
does not improve, run a Power Cleaning.
Parent topic: Print Head Nozzle Check
Related tasks
Cleaning the Print Head Using the Product Control Panel
Power Cleaning Using the Product Control Panel
Loading Paper in the Cassette
Checking the Nozzles Using a Computer Utility
You can check the print head nozzles using a utility on your Windows or Mac computer.
1. Load a few sheets of plain paper in the product.
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