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Antelope Audio Zen Q Synergy Core User Manual
Page 68
MY ANTELOPE AUDIO PRODUCT ISN’T
WORKING.
WHAT SHOULD I DO?
If you can't find a solution on your own, please get in touch with us so we check if you are
having a hardware-related issue. If this is the case, we'll guide you through the repair process.
If the product should be returned, a RMA number will be issued so we can begin the
procedure.
What's an RMA number?
Issuing a RMA (Return Merchandise Authorization) number is required for any factory service
or repair procedure. Please, don't attempt to send us your device without receiving a RMA
number first, as the device will be returned and not serviced.
How do I get an RMA number?
The Antelope Audio Customer Support team is in charge of issuing RMA numbers. Visit
support.antelopeaudio.com and get in touch.
Af
ter your RMA has been issued, you will receive an email with instructions on how to proceed.
RMA shipping information
Alongside the product you are returning please, include a letter containing your full name,
shipping address, RMA number issued by our technical support team and a note with a short
information about the technical issue.
Ple
ase use the original box if possible, because a worn out one will surely not protect your
product sufficiently on its way to the Antelope Audio HQ. Additional cushioning materials in
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