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• If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi icon does not appear
on your LCD screen, make sure your product software was installed correctly. If necessary, reinstall
your software.
Parent topic: Solving Network Problems
Wireless Network Connection is Unstable on a Mac
If you connected a device to a USB 3.0 port on your Mac, you may experience wireless network
interference between your product and your Mac.
If you cannot connect to your product over the wireless network or the connection becomes unstable,
move the device connected to your Mac USB 3.0 port further away from your Mac.
If your wireless router or access point has a 5 GHz band, connect to it (U.S. and Canada only).
Note for U.S. and Canada: If your router uses a single network name (SSID) for both the 2.4 GHz and 5
GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and
Home Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.
Parent topic: Solving Network Problems
Cannot Print Over a Network
If you cannot print over a network, try these solutions:
• Make sure that your product is turned on.
• Make sure you install your product's network software as described in your product documentation.
• Print a network status sheet and verify that the network settings are correct. If the network status is
Disconnected, check any cable connections and turn your product off and then on again.
• Print a network connection report and check the codes and messages on the report to help determine
the cause of the problem.
• If you are using TCP/IP, make sure the product's IP address is set correctly for your network. If your
network does not assign IP addresses using DHCP, set the IP address manually.
• If the IP address assigned to the product is 169.254.XX.XX and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly. Check the IP address and subnet mask assigned to the
product (Settings > General Settings > Network Settings > Advanced) then restart the wireless
router or reset the network settings for the product.
• Make sure your computer and product are both using the same wireless network.
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