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FAQ/If a problem occurs ...
72 | Sennheiser AMBEO Soundbar System SB02
FAQ/If a problem occurs ...
If a problem has occurred, proceed in the following order until the
problem is solved and you can use the AMBEO Soundbar system
again:
1. Disconnect the Soundbar and/or the subwoofer from the power
supply system. Wait for at least 10 seconds before connecting the
device to the power supply system again (> 38).
2. Connect the Soundbar and/or the subwoofer to the Sennheiser
Smart Control app to install the latest firmware (> 40).
3. Check the list of frequently asked questions to see if there is a
solution to the problem (> 72).
4. Reset the Soundbar and/or the subwoofer to the factory default
settings (> 70).
5. Contact your Sonova Consumer Hearing partner to solve the
problem (> 72).
Current list of frequently asked questions (FAQ)
Visit the AMBEO Soundbar system SB02 product pages at
www.sennheiser-hearing.com/ambeo-soundbar-plus/
or
www.sennheiser-hearing.com/ambeo-sub/
There you will find a current list of frequently asked questions (FAQ)
and suggested solutions.
Your question has not been answered or the problem persists?
If a problem occurs that is not listed in the FAQ section or if the prob-
lem cannot be solved with the proposed solutions, please contact
your Sonova Consumer Hearing partner for assistance.
To find a partner in your country, search at
www.sennheiser-hearing.com/service-support.
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