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26 27
TROUBLESHOOTING
TROUBLESHOOTING
Water leaking from
top of portafilter
Espresso is not hot
enough
Machine is unusually
noisy while operating
Coffee grounds around filter
basket rim
Filter basket overfilled
Portafilter not inserted
correctly
Damaged filter basket
Damaged grouphead seal
Portafilter or filter baskets not
preheated
Cups not preheated
Machine has not reached
proper operating temperature
Portafilter not inserted
correctly
Water tank empty or not
positioned correctly
Bean hopper not positioned
correctly or not locked
Blockage in grinder
Always wipe away excess grinds
before inserting portafilter
Empty filter and retry with less
coffee
Reinsert portafilter, making sure
to push the handle all the way to
the lock marking
Check for damage and contact
Customer Service for a replace-
ment if needed.
Check for damage and contact
Customer Service for a replace-
ment if needed.
Rinse filter basket and portafilter
under hot water and dry with a
clean cloth before dosing.
Set cups on the warming tray
while the machine preheats or
rinse under hot water and dry
with a clean cloth before brewing
Wait for the , , and
indicators to turn white before
brewing
Reinsert portafilter, making sure
to push the handle all the way to
the lock marking
Refill water tank
Reposition water tank
Reposition bean hopper
Turn hopper lock/release to
locked position
Turn grind size selector 2-3 steps
in either direction and grind for a
few seconds
Remove hopper and brush away
any debris from burrs and grind
outlet
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
No water from group-
head
No hot water from hot
water outlet or steam
wand
No steam from steam
wand
Milk will not froth
Grouphead or filter clogged
with coffee residue
Water tank empty or not
positioned correctly
Water line clogged with coffee
residue or scale
Machine has not reached
proper operating temperature
Water tank empty or not in in
correct position
Water line clogged with scale
Steam wand clogged
Machine has not reached
proper operating temperature
Water tank empty or not in in
correct position
Water line clogged with scale
Milk too warm or not fresh
Milk pitcher overfilled
Steam wand immersed too
deeply in milk
Steam wand clogged
Purge grouphead
Clean shower screen and filter
holes with a brush or pin
Refill water tank
Reposition water tank
Flush the system and retry
Run a descaling cycle and retry
Wait for , , and
indicators to turn white before
dispensing hot water
Refill water tank
Reposition water tank
Flush the system and retry
Run a descaling cycle and retry
Unscrew steam wand tip and use
cleaning pin to remove any milk
residue
Wait for indicator to turn
white before steaming
Refill water tank
Reposition water tank
Flush the system and retry
Run a descaling cycle and retry
Empty pitcher and retry with
fresh, cold milk
Pre-chill milk pitcher in the
refrigerator
Partially empty pitcher and retry
Lower pitcher so wand tip is just
below the surface of the milk
Unscrew steam wand tip and use
cleaning pin to remove any milk
residue
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
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