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MY GOPRO WON’T POWER ON
Make sure your GoPro is charged. See MicroSD Card + Battery Setup
(page 10). If charging the battery doesn’t work, try restarting your
camera. See Restarting Your GoPro (page 103).
MY GOPRO WON’T RESPOND WHEN I PRESS A BUTTON
See Restarting Your GoPro (page 103).
PLAYBACK ON MY COMPUTER IS CHOPPY
Choppy playback is usually not a problem with the file. If your footage
skips, one of these issues is probably the cause:
• The computer doesn’t work with HEVC files. Try downloading the
latest version of the GoPro Player for Mac
®
or Windows
®
for free at
gopro.com/apps.
• Your computer doesn’t meet the minimum requirements of the
software you’re using for playback.
I FORGOT MY CAMERA’S USERNAME OR PASSWORD
Swipe down on the rear screen to access the Dashboard, swipe left and
then tap Preferences > Connections > Camera Info.
I DON’T KNOW WHICH SOFTWARE VERSION I HAVE
Swipe down on the rear screen to access the Dashboard, swipe left and
then tap Preferences > About > Camera Info.
I CAN’T FIND MY CAMERA’S SERIAL NUMBER
The serial number is stamped inside the battery compartment of your
camera. You can also find it by swiping down on the rear screen to
access the Dashboard, swipe left and then tap Preferences > About >
Camera Info.
For more answers to commonly asked questions, see gopro.com/help.
Troubleshooting Tech Specs: Video
VIDEO RESOLUTION RES
Video resolution refers to the number of horizontal lines used in each
frame of video. A 1080p video is made up of 1080 horizontal lines. A
5K video is made up of 5120 horizontal lines. Since more lines equals
greater resolution, 5K will deliver a more detailed picture than 1080p.
Video Resolution Description
5K
Our highest resolution video. Captures
breathtaking ultra HD video in the 16:9 aspect
ratio. Can be used to grab 14.75MP stills from
your video.
4K 4:3
Ultra HD video with tall 4:3 aspect ratio
captures more of the scene than 16:9 shots.
Great for point-of-view footage and grabbing
12MP stills from your video.
4K
Ultra HD video with 16:9 aspect ratio. Great for
tripod and fixed-position shots. Can be used to
grab 8MP stills from your video.
2.7K 4:3
Great for high-resolution point-of-view
body and gear-mounted shots with fluid
slo-mo playback.
2.7K
High resolution 16:9 video that provides
stunning, cinema-quality results for
professional productions.
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