Philips 49B2U5900CH/00 32:9 SuperWide Curved Business Monitor

User Manual - Page 43

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41
10. Troubleshooting &
FAQs
10.1 Troubleshooting
This page deals with problems that can
be corrected by a user. If the problem
persists after you have tried these
solutions, contact a Philips customer
service representative.
Common Problems
No Picture (Power LED not lit)
Make sure the power cord is
plugged into the power outlet and
the back of the monitor.
First, ensure that the power button
on the front of the display is in the
OFF position, then press it to the ON
position.
No Picture (Power LED is White)
Make sure the computer is turned
on.
Make sure the signal cable is
properly connected to your
computer.
Make sure the monitor cable has no
bent pins on the connecting side. If
yes, repair or replace the cable.
The Energy Saving feature may be
activated Screen says.
Screen says
  
Make sure the display cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).
Check to see if the display cable has
bent pins.
Make sure the computer is turned
on.
Visible signs of smoke or sparks
Do not perform any troubleshooting
steps
Disconnect the monitor from the
mains power source immediately for
safety
Contact Philips customer service
representative immediately.
Imaging Problems
Image appears blurred, indistinct or too
dark
Adjust the contrast and brightness
on On-Screen Display.
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned o.
Uninterrupted display of still or
static images over an extended
period may cause "burn-in", also
known as "after-imaging" or "ghost
imaging", on your screen. "Burn-in ",
"after-imaging", or "ghost imaging"
is a well-known phenomenon in
QD OLED panel technology. In most
cases, the "burn-in" "after-imaging"
or "ghost imaging" will disappear
gradually over some time after the
power has been switched off.
Always activate a moving screen
saver program when you leave your
display unattended.
Always activate a periodic screen
refresh application if your LCD
display will display unchanging static
content.
Failure to activate a screen saver, or
a periodic screen refresh application
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