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FAQ
275
Images are overexposed Flash is activated in bright surroundings Change the flash mode
Strong light source in the image Avoid strong light sources in the image
(Half) backlight falling into the lens (also from light sources
outside the image range)
Use the lens hood or change to another object
Selected exposure time is too long Select a shorter exposure time
Out of focus/picture stabilizer not functioning Shooting at a dark location without flash Use a tripod
The image is grainy or there is image noise ISO sensitivity set too high Decrease ISO sensitivity
Horizontal stripes Picture was taken with electronic shutter under a light
source like a fluorescent lamp
Try shorter shutter speeds
Unnatural colors and brightness Picture taken in artificial light or extreme brightness Set white balance or select correct lighting presets
No images are displayed No memory card inserted Insert a memory card
The images were taken with another camera Transfer the shots to another device to view them
Images cannot be displayed File name of the image was changed on a PC Use appropriate software for image transfers from a PC to
the camera
Video quality
Video recordings show flickering/stripes Light source interference in artificial lighting
Select a different frame rate (suitable for the local
Alternating current (AC) grid frequency) under
Video
Resolution
Camera noise in video recording The setting wheels were used Avoid using the setting wheels during video shootings
No sound on video recording Playback volume is set too low Increase playback volume
Microphone was covered during shooting Make sure the microphone is not obstructed while
shooting video
Speakers are covered Make sure that speakers are unobstructed during playback
Microphone was deactivated while recording Activate the microphone
Flickering or horizontal stripes in the video
recording
CMOS sensors will display this phenomenon when light
sources like LED lamps or fluorescent tubes are used
Quality may be improved by selecting a manual shutter
speed (e.g. 1/100 s)
Smartphones/WLAN
WLAN connection gets interrupted Camera deactivates when it overheats (safety feature) Allow camera to cool down
Cannot pair with a mobile device The camera was already paired with the mobile device Delete the camera registration from the Bluetooth settings
in the mobile device and repeat pairing process
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