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Page 40
9PX 1-3 KVA US_EN
7. Troubleshooting
UPS overtemperature The UPS internal temperature is
too high or a fan has failed.
At the warning level, the UPS
generates the alarm but remains
in the current operating state.
If the temperature rises another
10°C, the UPS transfers to Bypass
mode or shuts down if Bypass is
unusable.
If the UPS transferred to Bypass
mode, the UPS will return to normal
operation when the temperature drops
5°C below the warning level.
If the condition persists, shut down
the UPS.
Clear vents and remove any heat
sources. Allow the UPS to cool.
Ensure the airflow around the UPS is
not restricted. Restart the UPS.
If the condition continues to persist,
contact your service representative.
LED is On.
1 beep every 3 seconds.
The UPS does not start. The input source is not connected
correctly.
Check the input connections.
The Remote Power Off (RPO)
switch is active or the RPO
connector is missing.
If the UPS Status menu displays the
"Remote Power Off" notice, inactivate
the RPO input.
-% 100%
-kW 100min
-kVA 1 EBM
Load not powered
4 years battery
Replacement is
recommended
Battery replacement
!
OK
After 4 years of operation,
the UPS will provide a battery
replacement notification
reminding you that your batteries
are nearing the end of their useful
life.
See "6.3 When to replace batteries"
7.2 Silencing the alarm
Press the ESC (Escape) button on the front panel display to silence the alarm. Check the alarm condition
and perform the applicable action to resolve the condition. If the alarm status changes, the alarm beeps
again, overriding the previous alarm silencing.
7.3 Service and support
If you have any questions or problems with the UPS, call your Local Distributor or your local service
representative and ask for a UPS technical representative.
Please have the following information ready when you call for service:
• Model number
• Serial number
• Firmware version number
• Date of failure or problem
• Symptoms of failure or problem
• Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) number. This number must
appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging
or request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper
packaging are not covered under warranty. A replacement or repair unit will be shipped, freight prepaid for
all warrantied units.
For critical applications, immediate replacement may be available. Call the Help Desk for the
dealer or distributor nearest you.
7.4 CE compliance contact
• Eaton I.F. SAS - 110 Rue Blaise Pascal - 38330 Montbonnot St Martin – France.
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