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Action Yes No
Step 3
If the printer is printing blank pages, then see
“Blank or white
pages” on page 200.
Can you receive faxes?
The problem is
solved.
Contact
customer
support.
Poor fax print quality
Action Yes No
Step 1
Make sure that there are no print quality defects.
a From the control panel, navigate to Settings > Troubleshooting
> Print Quality Test Pages. For non-touch-screen printer
models, press
to navigate through the settings.
b Correct any print quality defects. For more information, see
“Print quality is poor” on page 200.
Is the fax print quality satisfactory?
The problem is
solved.
Go to step 2.
Step 2
Decrease the incoming fax transmission speed.
a From the control panel, navigate to:
Settings > Fax > Analog Fax Setup > Fax Receive Settings >
Admin Controls
For non-touch-screen printer models, press
to navigate
through the settings.
b From the Max Speed menu, select a lower transmission speed.
Is the fax print quality satisfactory?
The problem is
solved.
Contact
customer
support.
Scanning problems
Cannot scan from a computer
Action Yes No
Step 1
a Turn o the printer, wait for about 10 seconds, and then turn it
back on.
b Resend the scan job.
Can you send the scan job?
The problem is
solved.
Go to step 2.
Troubleshooting 232
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