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TROUBLESHOOTING
UP ARROW DOWNARROW
SYMPTOM SOLUTION
FLASH(ES) FLASH(ES)
1-4
Door is moving stops or
reverses.
Manually open and close the door. Checkfor binding or
obstructions, such as a broken spring or door lock, correct as
needed, if the door is binding or sticking contact a trained
door systems technician. If door is not binding or sticking
attempt to reprogram travel (refer to page 29).
Openerruns approximately
6-8", stops and reverses.
Communication error to travel module. Checktravel module
connections, replace module if necessary.
The garagedoor opener will
not close and the light bulbs
flash.
Safety sensors are misaligned or were momentarily
obstructed. Realign both sensors to ensure both LEDsare
steady and not flickering. Make sure nothing is hanging or
mounted on the door that would interrupt the sensor's path
while closing.
My garage door opener beeps:
• A visual and audible alert that an unattended door is closing
from a garage door monitor, AssureLinkTMInternet Gateway,or
Timer-to-Close.
My remote controlwill not activate the garage door:
• Verify the lock feature is not activated on the door control.
• Reprogram the remote control.
• If the remote control wiii still not activatethe door check the
diagnostic codes to ensure the garage door opener is working
properly.
My door will notclose and the light bulbs blink on rnymotor
unit:
The safety reversing sensor must be connected and aligned
correctly before the garage door opener will move in the down
direction.
• Verify the safety sensors are properly installed, aligned and free
of any obstructions.
My garage door opener light(s) will notturn off whenthe door
is open:
The garage door opener is equipped with a feature that turns the
light on when the safety reversing sensors have been obstructed
or when the motion sensor on the door control detects movement
in the garage. These features can be disabled using the door
control, see page 33.
IVlyneighbor'sremote controlopens rny garage door:
Erasethe memory from your garage door opener and reprogram
the remote control(s).
37
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