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Frequently Asked Questions
Problem Possible cause and solution
The grounds container
is overflowing even
though the drip tray and
grounds container have
been emptied following
each reminder.
The drip tray has probably been removed without the
grounds container being emptied.
Removing the drip tray resets the internal counter for
emptying the grounds container.
Always empty the grounds container if you remove
the drip tray.
Certain types of beans produce a lot of coffee when
they are ground, meaning that larger coffee pucks
are pressed.
Adjust the quantity of coffee and grinder setting if
necessary.
Empty the grounds container more often than
indicated in the display.
The brew unit cannot be
removed.
The brew unit is not in the correct position because
the service panel was opened during the grinding or
brewing process, for example.
If necessary, turn the handle on the brew unit back
to the start position. Close the service panel.
Switch the machine off with the On/Off button.
Disconnect the appliance from the electricity
supply by removing the plug from the socket or
switching off the fuse.
Wait approx. one minute before reconnecting the
coffee machine to the electricity supply and
switching it on.
This will initialize the brew unit motor and put it back
into the start position.
If necessary, repeat these steps.
Coffee is not flowing
out of the main dis-
penser.
Or coffee is only being
dispensed via one
spout.
The main dispenser has a blockage.
Rinse the coffee pipework (see “Rinsing the
appliance” in the “Cleaning and care” chapter).
If there is still no coffee coming out, or coffee is only
coming out of one side:
Dismantle the main dispenser and clean all parts
carefully.
Make sure all parts are reassembled correctly.
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